# RideYellow - Your taxi app — user reviews > 122 indexed App Store user reviews of RideYellow by National Taxi Services, rated 1.50/5 from 6 ratings. - Source: https://appshunter.io/ios/app/rideyellow-your-taxi-app/id989271127/reviews - App overview in markdown: https://appshunter.io/ios/app/rideyellow-your-taxi-app/id989271127.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 5 ## What do users think of RideYellow? Overall sentiment: negative **Pros** - 🚀 Professional drivers - 👍 Convenient for airport rides - 🚕 Good alternative to rideshare apps **Cons** - 🐛 App crashes and bugs - ⏱️ Unreliable pickup times - 💳 Payment issues - 📞 Lack of customer support - 🚖 Dirty or unsafe drivers **Commonly reported bugs** - Unable to add payment method - Scheduled rides not showing up - Incorrect charges and billing issues **Most requested features** - Add multiple stops - Provide digital receipts - Allow international phone numbers ## Newest reviews (20 of 122) ### 2/5 — No Trip Code *2026-06-19, version 3.78* The app shuts down whenever I select the option to “Generate a Trip Code”. Started when I upgraded to iPhone 17. Cost is much more without a trip code. ### 2/5 — App is trash *2026-06-19, version 3.78* The drivers they employ are typically wonderful, kind, patient people. Waiting anywhere from 2-30 minutes to get a ride in 2026 is ridiculous and I often have numerous authorization holds trying to wrestle a driver to come. Needs major improvement ### 1/5 — App crash’s *2026-03-23, version 3.78* Can’t place an order for a cab for later ride, today 3-23-26 because app crash’s. Tried 2 different phones and multiple times ### 2/5 — Maybe they show up, Maybe not. *2026-03-22, version 3.78* Don’t count on these taxi drivers on showing up on time… or even showing up at all for that matter. It has worked out for me several times. And at a decent price. But I won’t chance it again. ### 2/5 — Crashes and crashes and crashes *2026-03-19, version 3.78* This app would be great….. if it actually worked! I use it to get home LAX but in recent months you type everything in, hit ‘get code’, and then it crashes. I have reinstalled it twice -,one time that worked but today utterly failed. SORT THIS OUT YELLOW CAB!! You’re losing so much business! ### 1/5 — fix your app *2026-02-23, version 3.78* horrible app. will not stop freezing or exiting out unexpectedly ### 1/5 — Please fix bugs *2026-02-06, version 3.78* I’ve been a long time user of this app and it has worked well in the past. Drivers are always punctual. There is a new bug where I cannot schedule out a ride and the app crashes. It’s been awhile since I used the app so I tried to make a trip code. This worked on the app but I was confused by what it meant. It appears the trip code is only used at hotels and airports where taxi lines are but my trip code still went through when I was mapping from my house to the airport, which should be an existing guardrail. I ultimately cancelled the trip code once I realized a taxi was not on its way, and I called a Lyft instead as I was running late. I have no idea if I got charged for the trip code I ultimately had to cancel and there is no way for me to contact customer support. Please fix. I like the service but issues like this make it tough to continue using. ### 1/5 — Update gltich *2026-01-30, version 3.78* Can’t book a ride as app shuts down when you press book ### 1/5 — Didn't show up *2026-01-23, version 3.78* I used them twice before. Both times the driver wouldn't accept the app code. One driver even yelled at me because he was frustrated with the tech on his end. (I didn't ride with him). This last time, I booked the night before because I get anxious before traveling. No one showed up. And no way to contact anyone. Now I'm waiting fifteen extra minutes for a Lyft. Hopefully I'll make my flight. Won't ever use this app again. ### 1/5 — Impossible to contact them quickly *2026-01-18, version 3.78* Never again! I booked my ride to the airport for the next day, but I needed to confirm the pick-up time. The app lets you enter the pick-up time, but once booked it only shows the date, not the specific time. I tried to get in touch with them to confirm, but there is no Help option in the app. I ended up having to search for their website through a browser on my phone. The help page required me to sift through their FAQ, where I finally found a Submit a Request button at the bottom. Unfortunately, they don’t have a simple phone number to call. I had to send my message as text through some third-party system they use, and I never heard back. They had my phone number and email address, but I never received a response. I couldn’t confirm the time I had scheduled my cab for, and the next day, my car didn’t show up – and they make it impossible to contact them directly when something goes wrong. I had to cancel my ride and order a Lyft, which made me late for my flight. Thanks, RideYellow. I won’t be using you ever again and I certainly won’t be recommending your service to anyone. ### 3/5 — Charges *2026-01-03, version 3.77* My last two rides with RideYellow had 8 debits and 6 credits on my credit card statement and a couple small .34 cent charges. Sent two emails asking what was going on and no response. Im hesitant to use them again. No other way I could find to contact them. ### 1/5 — Total rip off, got charged twice *2026-01-01, version 3.77* Boomer father insisted on me using his “great app, much better than Uner (I use Lyft anyways, he’s never even used Lyft or Uber “doesn’t ‘trust it’”.) He books my pick up for me using my card because i’m not an adult who can’t book his own lyft as always at 40yrs old apparently. Cab picks me up, doesn’t have my address in the gps already like Uber or Lyft despite “me” pre paying and scheduling online. Drops me off long way, insists on cash, like won’t let me leave without paying cash despite already putting in the card. Realized afterwards card was also charged. It was supposed to be $37 was $55 instead. The app also charges it as “App” not “Ride Yellow”. Literally just says “app” with an airplane logo. Total scam vibes. ### 2/5 — Add multiple stops *2025-12-07, version 3.76* Add the option to add multiple stops and round trips ### 1/5 — Drivers never accept ride *2025-11-01, version 3.73* Even though it shows lots of cars nearby drivers won’t accept and it’ll say finding driver for over 5 minutes ### 1/5 — Second Time, Won’t Bother Again *2025-09-04, version 3.73* What is the point of allowing an airport ride to be scheduled early in the morning, only to not even have a driver assigned at the appointed time? Then after 10m just give up and “Sorry” at 4:45am?! Do better. ### 1/5 — Late pick up *2025-07-28, version 3.73* My pickup was over 30 minutes late to the airport. ### 2/5 — Dirty Cabs *2025-07-15, version 3.73* Every cab I get in is dirty. I’m going to avoid using this service. ### 1/5 — App is terrible *2025-07-05, version 3.73* Can't even sign up because the keyboard doesn't minimize when you enter the security code. ### 1/5 — Driver never showed *2025-05-16, version 3.73* Attempted to take my first ride on the app and the driver decided to drive away and not pick me up. Terrible! ### 1/5 — Nope *2025-05-15, version 3.73* I hate that I’ve had to wait for hours just for a ride ## Most critical reviews (10 lowest-rated) ### 1/5 — It doesn’t work if drivers don’t want it to *2026-08-15, version 3.80* Driver at the San Diego Airport refused to honor the Trip Code, and the airport traffic policeman wouldn’t make him. ### 1/5 — Doesn’t work *2026-07-15, version 3.79* I used to use this app, but after the latest update, it refuses to stay open, and it doesn’t work at all. ### 1/5 — Glitches out - unusable *2026-07-11, version 3.79* App is unusable. Constantly glitches out when trying to book. Happened every single time. Shame because they have best fares, but cannot book ahead. Will not be around for long with such a bad app. ### 1/5 — Needs a lot of work. *2026-06-27, version 3.78* Tried using the app. The discount is nice but the set up is annoying. Then my credit card info was deleted so I had to set up everything a second time. The setup was complicated so I decided to use Lyft. On a side note I’ve had good experiences with freaking me to the airport but really negative ones with drivers taking me from the airport to my home. One refused to take the payment via the app and overcharged me. The other was verbally abusive. ### 1/5 — App crashes *2026-06-21, version 3.78* App closed when I hit “book now.” Reopened app to see if the ride was in “Active Rides.” Nope. Tried again. Same result. Checked email & texts to see if confirmation sent that way. Nope. Seems ride did not get booked. ### 1/5 — Glitch keeps closing *2026-06-13, version 3.78* I’ve used this app for years, but the latest update has a glitch that makes it unusable. I get to the point where I’m requesting the rife (after I set destination), and it quits. I haven’t been able to use it with this version. I’ve had to switch to Lyft, which is a shame. ### 1/5 — Every time I use it, it gets worse *2026-06-11, version 3.78* I can’t schedule a ride ahead of time. The app closes everything I hit the schedule ride button after I’ve entered all my information. I’m trying to use cabs more often than ride shares, but this app makes it hella difficult. ### 1/5 — Don’t use this app *2026-06-02, version 3.78* I have tried multiple times to book rides from LAX to my home and every time when I get to the generate trip code the app closes. Supervisors at the company can’t give me the app price for a ride. ### 1/5 — App Didn’t Work *2026-06-01, version 3.78* I filled out all the required information, pick up address, destination, and when I pressed the request ride button, the app closed. No information was recorded. ### 1/5 — Worst service, took them an hour to find me a ride. Very unsatisfied because I’m running super late! *2026-04-08, version 3.78* Unsatisfied, wait time was 1 hour ## Most praised reviews (10 highest-rated) ### 5/5 — So much better than Uber *2025-04-25, version 3.73* I feel so much better supporting a real cab company. I am the only person at my company who refuses to take LYFT. The rates are almost as good and I always feel safe and secure and love setting up my ride the night before with the App. ### 5/5 — This company is wonderful *2024-05-22, version 3.66* I’m a Senior and have the Lomita Dial-A-Ride program. It’s easy to book a ride and the drivers are excellent. I highly recommend this service. ### 5/5 — Professional drivers *2024-03-05, version 3.66* Great alternative to Lyft and Uber, with drivers compensated appropriately. Use this all the time now for rides to LAX. ### 5/5 — Boycotting uber and lyft *2024-01-25, version 3.58* I’m just here to give them a better rating because this app deserve it, taxi driving deserve it. Boycotting those greedy companies uber and lyft who don’t pay well their driver and over charging passengers. ### 5/5 — Saved the day *2023-05-23, version 3.53* Used this last night after landing at LAX and finding out Uber or Lyft wanted $80 for a 12min ride. I was able to download this app, get a code and immediately get into a waiting cab and get home for $23 including tip! Just loved the extra bonus of not having to wait 10-20 minutes for a specific Uber or Lyft to arrive. The driver wasn’t exactly friendly but he got from A to B just fine and this is definitely my new go to! ### 5/5 — Excellent *2023-04-28, version 3.53* I needed a ride to the airport at 5:00 am. Ubers are difficult to get at that time in my area. The Yellow Taxi driver booked through the app was early, gracious, and got me there in plenty of time. I think it’s great! ### 5/5 — Ride Yellow *2023-03-12, version 3.53* I always schedule my ride to LAX, ride has always arrived right on time, I just wish there was a way to schedule a ride for a large car or van for several people in the same location to the same destination ### 5/5 — Great alternative to ride shares *2022-11-26, version 3.52* I use this app instead of the ride share apps, and it works great when I can’t drive myself somewhere. I’ve been able to successfully schedule rides to the airport in advance, which has been a major help at times! ### 5/5 — First time experience: A+ *2022-09-23* Last week I arrived in LAX and used this service to get from the airport to my destination. Absolutely great value compared to other alternatives at that time of day. On my return trip I used the app schedule feature, and voila… taxi was there on time and I had a great experience. Will recommend and use this again. ❤️ good sms text messaging before the cab arrived and upon arrival. ### 5/5 — Clean and On Time *2022-09-02* I have been having such difficulty with Uber! Either canceling, taking forever to show up, or just none in the area- I was late to work too many times due to this so I took a cab from Long Beach and this app was posted in the cab. I thought it was worth a try! I scheduled the cab the night before and was elated when it actually arrived! The car was clean and the driver courteous. Will try this again on my next trip. Hopefully will continue to have good experiences. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*