# Ridley's Family Market — user reviews > 44 indexed App Store user reviews of Ridley's Family Market by Ridley’s Food Corporation, rated 3.20/5 from 187 ratings. - Source: https://appshunter.io/ios/app/ridleys-family-market/id1571298670/reviews - App overview in markdown: https://appshunter.io/ios/app/ridleys-family-market/id1571298670.md - Rating breakdown: 5★ 77 · 4★ 20 · 3★ 16 · 2★ 8 · 1★ 66 ## What do users think of Ridley's Family Market? Overall sentiment: negative **Pros** - 👍 App is getting better - 👍 User friendly interface **Cons** - 🐛 App constantly crashes - 🐛 App won't load - 🐛 Login issues - 🐛 Digital coupons not working - 🐛 Search function broken - 🐛 Clunky user interface - 🐛 Slow performance - 🐛 Difficult to change default location - 🐛 App requires manual login - 🐛 Inconsistent activation of items - 🐛 Misleading advertised prices - 🐛 Poor customer service - 🐛 App is a waste of time - 🐛 App is garbage - 🐛 App is not intuitive - 🐛 App is a pain - 🐛 App is a fraud - 🐛 App is unreliable - 🐛 App is amateurish - 🐛 App is not useful - 🐛 App is not ready for release - 🐛 App is a mess **Commonly reported bugs** - App won't load - App performance is horrible - App won't load features after update - App won't allow activation of digital coupons - App won't allow updating password - App won't allow viewing account information - App is constantly compromised - App takes too long to load - App is loading and loading and loading - App not working anymore - Activated items always not activated - App has no clue about signing up for perks - App won't accept stored password credentials - App routinely kicks user off - App never saves password - App locks up when clicking on 'My ad' - Digital coupons won't scan unless screenshotted - App is very hard to log in - Search function has never worked properly - App cannot log in - App cannot find user - App says no account exists - App won't work to receive perks - App says account doesn't exist - App goes blank - App has spelling errors - App keeps asking for more information - App doesn't work anymore - App doesn't work - App won't finish account creation process - App is slow - App doesn't load - App can't find things - App shows pictures of ad, not list - Meat item pictures are not what they are described as - App is broken - App was never tested without signal - App shuts off music - App won't finish processing after filling fields - App cannot choose store - App has terrible load times - App has inaccurate locations - App UI is crappy - Cannot search for products - Making a shopping list is impossible or hidden - Bug in app when signing up for new account - Menu locks up the app - Cannot navigate from email to weekly freebies - Takes user to website with in-store coupons - Cannot login to account - Email and password do not match - Cannot choose preferred store - Unable to create account **Most requested features** - Allow login with phone number or email - Fix sign in/sign up functionality - Improve search functionality - Allow users to make lists by touching items - Allow sorting by category - Fix app to allow choosing local store - Make app more intuitive - Allow app to interface with phone's stored passwords - Make app work without signal ## Newest reviews (17 of 44) ### 1/5 — Not worth the hassle *2025-04-14* The app never saves my password, so I have to lookup my login info after every update. The app locks up if I click on My ad. The digital coupons won’t scan at the register unless I screenshot them. This app feels like it was made by a first year computer science student as a school project. Ridley’s should cut the cost of developing this app and pass the savings to customers (yea right, lol) because they are already way more expensive than Walmart in my area. And I don’t need a clunky app at Walmart to get lower prices. ### 1/5 — This app makes me a goon *2025-03-15, version 1.3.1* Very hard to log in ### 1/5 — Horrible app *2025-03-01* I’ve been a loyal customer for years and always appreciate the great deals this store offers. However, the app is frustrating to use. The design feels clunky, and the search function has never worked properly. Instead of quickly finding the coupons I need, I have to scroll through the entire list to activate them. Will this ever be fixed? Additionally, how do customers without cell phones, particularly elderly shoppers, access these deals? If they’re forced to pay full price while others benefit from discounts, it seems unfair and may discourage them from shopping here. ### 1/5 — Amateurish Effort *2025-02-05, version 1.2.8* This app should have been given to a high school student to code. Then it might work. I try to sign up and it hangs every time before I can finish inputting the data. After 6 failed attempts (6 hung app experiences), I gave up. This does not bode well for Ridley’s. Their competitors apps work. ### 1/5 — Terrible app *2025-01-13, version 1.2.8* Extremely slow and unable to apply digital coupons due to app taking so long to respond ### 1/5 — New app *2024-08-10, version 1.2.4* What’s wrong with the new app, can’t even open it . ### 1/5 — Dishonest *2024-07-08* Digital coupons advertised in-store don’t actually exist within the app. I went into the Hyrum, Utah store for Herdez salsa that was originally priced at $3.99. There were multiple physical advertisements about an in-app digital coupon for $2 off. I couldn’t find it and asked an associate for help, even brought one of the advertisements to show the associate. She talked to someone else and they wouldn't honor the price even though I had the app. Also, prices in store are more expensive than in the app. I went to purchase Food Club cake mix advertised in the app for $.50 off of the original $1.49 price. The cake mix rung up at $1.99. Very misleading and dishonest. This place will not last much longer. ### 1/5 — Search doesnt work *2024-02-25, version 1.1.6* Cant look for coupon for item in search. Have to scroll through whole list. If the sear worked it would be fine ### 1/5 — Does not work. Zero customer service *2024-01-20* Horrible app. I have tried several times to get the app to log in. It will not. I enter the same email and password I log into my web account and it says “email and password do not match” I enter advantage number and it try’s to verify to an email I do not, nor have I ever had. I’m can enter ALL my data including advantage card and it can’t find me. Everything is correct in my online account- but the app cannot get pasted the wrong email address I’ve never had. Try to log in with my correct email to say no account exsists (I can log into the web with it). I’ve tried several times over several months to contact customer support about it and have gotten ZERO response. I give up and am deleting this ap. It’s garbage. Don’t waist your time supporting a store with no customer service. ### 1/5 — App doesn’t work *2023-12-29* I cannot get the app to work to receive any of the perks. I have deleted the app many times and still won’t work. I have spent hours trying to get it to work with the help of Ridley employees. Still won’t work. It is easier to drive an hour to Winco and not have to deal with any coupons. ### 1/5 — Horrible app design *2023-12-18* Only real grocery store in our town nice to have the app for saving a couple cents on things here and there. Except now we can’t access our account anymore says our account doesn’t exist. Odd cause the phone number still works in store. ### 1/5 — Absolute junk!!! *2023-12-17* App never works and just goes blank. Just give the sale price if your stupid app isn’t going to work to add the coupons. Not to mention with all the spelling errors on it looks like it was created by a 5 year old. Luckily there’s an Albertsons across the street from Ridleys and have since started going their. Not to mention their store is cleaner and their app actually works! ### 1/5 — Absolutely a stupid idea!!!!! *2023-12-06* So if I come into your store and a item is on sale I don’t get the sale price unless I choose it on the the freaking app??? What are you going to do about elderly people who don’t even have cell phones? I have supported my local grocery for years but I think it’s time to change to a store that just gives me the sale price when I go in, and not have to waste my time with an app!!!!! ### 1/5 — Extra unnecessary hassle *2023-10-20* I’d never heard of this but saw a price at the store that looked good. I saw that it said “digital coupon” on the sign. So I downloaded the app while I shopped. I put in my phone number and my advantage number but it just kept asking for more information. Information that Ridley’s already has with my Advantage Card. I’m in line trying to get it to work. The cashier can’t help and starts letting people go ahead of me. I’m not an idiot, I’ve shopped with Ridley’s for 30 years but now I’m embarrassed. I walked away. Other stores are cheaper but I shop at Ridley’s to support the “hometown”. I live in Jerome where their headquarters is. But I won’t be back. The “20 minutes” it would take to mess with the app will get me to Winco where there is no added hassle. ### 1/5 — Broken *2023-09-15, version 1.1.6* App doesn’t work anymore ### 1/5 — Ridleys perks are a complete and total fraud. *2023-08-08* There is no real access to the deals advertised. They only appear in the online flyer. There are no links, there are no instructions, and if there is any legitimate access to advertising deals, it is so so inaccessible or difficult to perceive that it is tantamount to fraud and false advertising. It is completely useless and should be made legitimate or removed because it is a lie as it is !!!!!! ### 1/5 — Terrible App *2023-07-26* I can never navigate from my email to the weekly freebies. I used to be able to click on mobile coupon and up it would come on my phone. Now it takes me to Ridley’s site with a dozen in store coupons that I’m not interested in. So every week I miss out. Frustrated and disappointed here!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-04-20* The app works maybe 60% of the time. in order to use the click to collect, you have to have the app, but if it's not working, it's rather pointless. I'm not shopping here for an experience. I'm shopping to save money but at this point I'm better off going to the big retailers. ### 1/5 — Complete garbage *2026-04-06* Completely pointless to have since phone numbers are still gathered at checkout. Have to scan every item to get the deal. I have hated the absence it’s development, but the recent updates have horrible performance and won’t even load. So on top of wasting my time like normal, more of my time is wasted, and I end up, checking out without receiving any of the discounts. I only go to Ridley’s because it is conveniently close to my house, but I will be driving the extra minute since it will save me time in the long run anyway. ### 1/5 — Update Not Working *2025-10-31* I’ve just updated this app as requested and it’s still not allowing me to use any of the features like activating my digital coupons or updating my password or viewing my account information. Whoever runs this app needs to fix this. This app is constantly compromised. ### 1/5 — Update Not Working *2025-10-18* I’ve just updated this app as requested and it’s still not allowing me to use any of the features like activating my digital coupons or updating my password or viewing my account information. Whoever runs this app needs to fix this ### 1/5 — Never Loads *2025-08-08, version 1.3.3* would love to actually use this app, but it takes a trillion years to load into anything. seems like a waste ### 1/5 — Not working anymore *2025-06-11* Suddenly the app is loading and loading and loading and not working anymore. As a customer you are forced to use this app but it’s just trash. If it’s working you have to activate the products over and over again. “Activated” items always not activated!!!! This app is garbage!!! Every second time the app isn’t working at all! ### 1/5 — Horrible App *2025-06-10* I’ve had my phone number for over 2 years, but can’t get signed up for the perks because the app has no clue. They have a contact button, but you have to know your Advantage ID to get help. That is stupidity. Why can’t you do it off a phone number or email? Even asked your app to issue a new one but still have to know the Advantage ID to get a new one????? How does that make sense to you????? ### 1/5 — Not working anymore *2025-06-02* Suddenly the app is loading and loading and loading and not working anymore. As a customer you are forced to use this app but it’s just trash. If it’s working you have to activate the products over and over again. ### 1/5 — Makes you enter login manually *2025-05-02* This app is awful. It won't accept stored password credentials from my phone, so you have to stop & enter them manually, which wouldn't be that big of a deal if it didn't routinely kick you off the app & make you login every time you walk into the store (this might relate to leaving home Wi-Fi and going to LTE or something). I don't know what the problem is, but I do know my other apps are written to interface with my iPhone stored passwords so I never have to type in my 20 digit email address & use super short insecure passwords on purpose because the app is a pain in the behind. This app has made me frown on Ridley's a lot because the only way to get their clip coupons and use their app. If you're going to force people to use your app, at least support it and make it work right. Also, as other people have mentioned it's pretty clunky to actually use Relative to other apps I've used (it makes a Walmart app look like a Ferrari ha ha). ### 1/5 — What a trash app…. *2025-04-26, version 1.3.1* Sign in/Sign up not workin at all!!! Searching for product not possible?!? Sign in without password: NOT working!!! WHERE do I have to enter the code??? The app is NOT intuitive at all!!! Sorry but it’s really garbage!!! Unfortunately without this trash app you are paying horrible prices!!! ## Most praised reviews (6 highest-rated) ### 5/5 — Awesome App *2022-09-30, version 1.1.0* This app is extremely users friendly ### 4/5 — Getting better *2026-03-28* I find this app getting better and better, it’s definitely a slow process for the app to get better, but I do enjoy using it ### 4/5 — Pictures *2022-08-24* Often the meat item pictures are not what the are described at all. Pictures is a turkey but it’s a steak in the description. ### 3/5 — Default location *2025-05-08* I’m fine the phone up very difficult to change the default location. I have not been able to accomplish that. This should not be so difficult to change. ### 2/5 — Severe shortages of Cashiers *2024-07-16* The Sheridan store is very understaffed. Many times there is only one cashier. On Wednesday, there “Senior Discount Day” I have seen 6-8 + people in line waiting to check out. They have one cashier and closed all self checkouts because no one is able to staff those. Early evenings, they have one cashier with people lined up to check out. I personally have left without purchasing anything and have seen numerous others do the same. I use Ridleys pharmacy and have always had the Very Best Service. It would make sense to get my groceries when I pick up a prescription, however, most times I don’t. ### 2/5 — Not very useful *2022-08-25, version 1.0.8* With other grocery apps you can make a list by touching what you want. You can also sort by category. This app basically shows you pictures of the ad. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*