# Rightway Healthcare — user reviews > 66 indexed App Store user reviews of Rightway Healthcare by Rightway Healthcare, Inc., rated 3.30/5 from 130 ratings. - Source: https://appshunter.io/ios/app/rightway-healthcare/id1294810240/reviews - App overview in markdown: https://appshunter.io/ios/app/rightway-healthcare/id1294810240.md - Rating breakdown: 5★ 71 · 4★ 0 · 3★ 5 · 2★ 7 · 1★ 47 ## What do users think of Rightway Healthcare? Overall sentiment: negative **Pros** - 👍 Excellent onboarding experience - 👍 Human-oriented design - 👍 Timely and helpful support - 👍 Real people helping - 👍 Health guides are incredible - 👍 Easy to use app - 👍 Modern and sleek design - 👍 Convenient for healthcare assistance - 👍 Billing department advocates - 👍 Finds in-network providers - 👍 Resolves insurance problems - 👍 Confidential information handling - 👍 Friendly and educated staff - 👍 Simplifies healthcare navigation - 👍 Saves time and reduces worry - 👍 Helps understand bills - 👍 Resolves billing issues - 👍 Easy chat with live person - 👍 Great benefit to have - 👍 Fun and easy to use app - 👍 Finds great doctors - 👍 Easy access to health needs - 👍 Straightforward and user-friendly - 👍 High value for finding doctors - 👍 Resourceful and helpful - 👍 Great platform, intuitive - 👍 White glove service - 👍 Handles all logistics **Cons** - 🐛 Integration with previous pharmacy not working - 🐛 Awful and confusing app - 🐛 Unusable app - 🐛 Failed when needed - 🐛 Stuck with nothing - 🐛 Consistently errors out - 🐛 Features don't work - 🐛 Random error messages - 🐛 Chat responses slower than calling - 🐛 No push notifications for responses - 🐛 Useless service - 🐛 App issues with login - 🐛 Cruel and dehumanizing AI - 🐛 Does not support large font - 🐛 Prescription coverage sucks - 🐛 Price search is broken - 🐛 App crashes without opening - 🐛 Cannot login through other means - 🐛 App does not open - 🐛 Poor user experience - 🐛 Denies coverage without regard - 🐛 Cruel and inhumane company - 🐛 Terrible app - 🐛 Incompetence is astounding - 🐛 App is so slow to load - 🐛 Incompetent staff - 🐛 App is useless - 🐛 Illegally steers prescriptions - 🐛 Poorly-built app - 🐛 Forces app updates - 🐛 'Call us' button hangs up - 🐛 Minimal support hours - 🐛 Nags for personal health data - 🐛 Security-theater annoyances - 🐛 Lost access to entire history - 🐛 Terrible onboarding - 🐛 Customers abandoned - 🐛 Poorly designed app - 🐛 Clunky layout - 🐛 PA process rejects instantly - 🐛 Prior authorization is a dam - 🐛 Jump through hoops for PA - 🐛 Clunky, dysfunctional app - 🐛 Poorly thought out app - 🐛 Cannot choose pharmacy not on list - 🐛 Confusing app, poor layout - 🐛 Does not show Explanation of Benefits - 🐛 Does not show remaining deductible - 🐛 Cannot sign up - 🐛 Pharmacies cannot find ID - 🐛 App pretends to be browser - 🐛 Cannot get logged in - 🐛 Verification code is wrong - 🐛 Cannot find medication coverage definition - 🐛 Pharmacy list not by state - 🐛 Untrained billing advice staff - 🐛 Uninformed and surface-level advice - 🐛 Lack of confidence in expertise - 🐛 Cannot log in - 🐛 Account setup circle - 🐛 App does not let you scroll - 🐛 Screen doesn't show info - 🐛 App not working since last update - 🐛 App opens and immediately closes - 🐛 Keyboard covers submit button - 🐛 Not a good first impression **Commonly reported bugs** - Integration with previous mail order pharmacy not working - Not all family prescriptions display - Update prompt leads to non-existent update - App crashes without opening - App does not open - Consistently errors out when pricing medication - Features do not work or give error messages - No push notification for chat responses - Issues logging into account, getting error messages - Prior authorization requested for wrong drug and denied - App does not allow scrolling with large font - Price search broken due to quantity/form field issue - App crashes without opening after update - App hangs and then crashes - App takes minutes to load - App forces update before use - 'Call us' button connects to unmonitored line - App nags for personal health data - Lost access to entire history after employer change - Prior authorization process is a barrier - Pharmacy selection is limited - App does not show Explanation of Benefits - App does not show remaining deductible - Cannot sign up, pharmacies can't find ID - App opens instead of default browser - Cannot log in, verification code is wrong - Cannot find medication coverage definition - Pharmacy list not sorted by state - Untrained billing advice staff - Cannot log in after reinstalling - Account setup loop, cannot set password - On-screen keyboard covers submit button - App not working since last update - App opens and immediately closes **Most requested features** - Clarification on concierge search value - Improve large font support - Add dark mode option - Improve clarity on medication tiers - Allow selection of pharmacies not on list ## Newest reviews (18 of 66) ### 2/5 — Integration with previous mail order pharmacy not working *2026-04-18, version 4.47.1* When filled not all my families prescriptions display in the app. App is junk ### 1/5 — App doesn’t work *2025-11-23, version 4.30.1* The app will not open on my phone. When I was able to use it previously, only the Rightway standard formulary was available with footnote that my employer may have exclusions not listed. It’s a poor user experience to neither be able to open the app nor see relevant information about one’s drug coverage. ### 1/5 — Delay, Deny, Defend *2025-11-07, version 4.27.0* This company has no business being anywhere near anyone’s healthcare. They deny coverage with zero regard for the expertise of healthcare professionals, prioritizing protecting their bottom line over their members’ health. It’s cruel, inhumane, and should be criminalized. Disgusting company that I’m forced to engage with. ### 1/5 — Terrible *2025-07-29, version 4.12.2* Won’t open. Just hangs and then crashes. ### 1/5 — NOT a billing advocate *2025-07-29* Due to some inexplicable error, I have had to get my doctor to write 3 network exception waivers for a 20-week anatomy scan for a high risk pregnancy. UMR still has not paid for it 7 months later. Every time I try to get some help at Rightway, they act like they are fixing it in this disturbing loop. Finally, after 4 months, someone admitted that they couldn’t do anything and I had to submit an appeal. My appeal was accepted for the wrong dates of service—AFTER I was no longer pregnant. The incompetence is astounding. I’m told that all 3 waivers have been accepted but my payment has not been applied to my deductible yet. I’m being sent to collections for services 3 months later that should be covered but aren’t being paid due to this hang up. No one will ALLOW me to directly contact UMR to sort this out for myself, which I cannot fathom is legal. This is a racket! ### 1/5 — Takes Minutes To Load *2025-05-13, version 4.3.0* This app is so slow to load. I am writing this review just fine. Clearly my network connection is ok. It takes multiple minutes! Seriously! Is this the backend running on a Raspberry Pi on a dial up connection? ### 1/5 — Incompetent staff and horrible app *2025-03-21, version 3.97.0* This company should be shutdown. All their people are incompetent. Every time I call nobody ever can help me. They funnel me to the app which is useless. Then they willy nilly sent my prescription to a pharmacy that I didn’t ask for and without my consent. Then, they illegally steered my prescription to the cheapest pharmacy for them. Forget about what pharmacy I want. They should be held accountable for breaking the law with what they are doing. It’s not Rightway. It’s WRONGWAY. ### 2/5 — Poorly-built app for a scummy company *2025-02-18* Two stars for at least having a semi-functional, occasionally real-time chat with a human. Otherwise: app forces you to update before using it, even for "minor bug fixes" releases - there goes my monthly data. "Call us" button connects to an unmonitored line that hangs up immediately. Available hours are minimal East Coast business - no support for West Coasters, I guess. App nags you for personal health data they don't need, but want to better deny your coverage. App has numerous security-theater annoyances and very little real security. ### 1/5 — Messed up the most basic things *2025-02-18* I changed employers and they created a new account for me, which made me lose access to my entire history. I still obviously have the same medical needs with the new employer, and I have the same name, DOB, SSN, etc as before. It should be trivial to just do the right thing here. If they mess up the simple things, can I really trust them with my most sensitive information? ### 1/5 — Terrible onboarding, customers abandoned *2025-01-10, version 3.90.2* See title. Still have no way to get care, weeks after signing up as mandated by my insurer. ### 1/5 — Poorly designed app *2025-01-02, version 3.90.2* App seems to be designed by folks that never use the app. Layout is clunky, PA process seems to be AI driven which just rejects things instantly without proper review. ### 1/5 — RightwayToHeadaches *2024-07-30, version 3.81.0* Like the previous 1 star review, their prior authorization process is a dam to prevent people from getting the medication they need. And they call this “innovative”. Getting a prescription is painful and frustrating with this place. ### 2/5 — jump thru hoops for prior authorization *2024-07-10, version 3.79.0* it’s literally a process of run around to get anything done that needs prior authorization. not to mention it took over a year and two hours to get their app working. i can’t stand this insurance. i spend more time contacting them instead getting what i need done. ### 1/5 — clunky, dysfunctional and poorly thought out app *2024-04-05, version 3.73.0* this application is poorly thought out, picking a pharmacy shows you a list of pharmacies the app “thinks” are near you, but won’t let you choose your pharmacy if it’s not on that list. this app also is confusing, with a poor layout. ### 1/5 — Terrible app, terrible company *2024-01-21, version 3.67.0* The app does not show the Explanation of Benefits. Rightway says you have to get this from the insurance company, yet they never send the required info to the insurance company for weeks. The app does not show the remaining deductible. They don’t even send this to the insurance company for weeks. Worst pharmacy benefits company ever. They also only care about costs. They don’t care about your health ### 1/5 — Worst experience ever *2023-12-21, version 3.66.0* Cannot sign up despite being a member. Pharmacies cannot fine my ID in the system nor can they help me to submit claims. Hopeless ### 1/5 — Why is this app pretending to be my browser?? *2023-11-08, version 3.63.0* Every time I click a link that should open in my default browser (which is NOT set as Rightway btw), this app opens. Very annoying. I still need help with my healthcare insurance but until I’m ready to deal with that, DELETE. ### 3/5 — Not a great introduction *2023-10-20, version 3.61.1* Downloaded the app easily but can’t get logged in. They ask for my email so they can send a verification code. I enter the code and the app tells me it’s wrong. I went to their website to try and figure out if a medication was covered and couldn’t find a definition of what tier 3 meant. try to figure out what pharmacy to use and they have a list in alphabetical order by name of pharmacy, not by state. I was hoping the app would help answer these questions, but I can’t even log in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app for a terrible company *2026-04-16, version 4.47.1* Awful and unusable. Confusing. ### 1/5 — Unusable *2026-03-23, version 4.43.2* Whn I open the app, it says I need to update the app, but when I click update I'm taken to the appstore and there is no option to update. ### 1/5 — Failed when I needed it *2026-02-24* Open the app to get some important information. Window popped up saying that there’s a new version and that I need to update. Problem is there’s no way to update it and no way to continue using the old version. Tried everything deleted the app and reinstalled nothing happened . This caused massive problems. This is Healthcare, they have endless seas of money and they’re dealing with important information and they can’t even make a functioning app. So much for the “best healthcare in the world” 🙄 ### 1/5 — Worst app ever *2026-02-17, version 4.38.0* Wish my company wouldn’t have changed providers. Now I’m stuck with nothing. ### 1/5 — Honestly Unusable *2026-01-23* Consistently errors out whenever I try to price a medication. I often find that when I try to click through to certain features they don’t work or I will randomly get “An error has occurred” message. Chat responses take longer than calling, whether an app flaw or customer service experience issue is unclear, but despite having push available, I don’t get notified of responses and have to go check. Rightway in general has been useless and their app is no different. ### 1/5 — App issues *2026-01-19, version 4.34.1* I keep having issues logging into my account on this app. Keep getting error msgs. “Something went wrong.” I have no issues logging into through the website though. ### 1/5 — Meet your new AI slop pharmacist *2026-01-18* You requested a prior authorization for a drug that isn’t on your prior authorization list and then denied the authorization my doctor submitted. I try not to ascribe malice when incompetence can suffice (like offloading responsibility to a bot that doesn’t know anything about medicine) but it looks like the cruelty and dehumanization to save money at all costs is the point. I am just 18 days into my first year with NoWayAmIUsingThis and hope I can do literally anything else next year. In the meantime, fix your useless system. ### 1/5 — Does not support large font *2026-01-05, version 4.33.3* This app does not allow you to scroll and see what you need to see if you have large font on. Once you hit middle age you need larger font to see and the fact that your app doesn’t support your full demographic is ridiculous. The prescription coverage already sucks the least you can do is make your app user friendly. ### 1/5 — Price Search is Broken *2025-12-05, version 4.31.0* Can’t search for medication prices because the “Quantity” field brings up the “Form” field again which results in an invalid combination of parameters. ### 1/5 — App crashes *2025-11-23, version 4.30.1* Updated app crashes without opening, and there doesn’t seem to be a way to login any other way. It’s a problem seeing as this is for medications for my elderly father ## Most praised reviews (10 highest-rated) ### 5/5 — Strong healthcare navigation app *2026-06-01* The app has excellent onboarding, and the home screen shows everything it can do. I like the two options of searching for providers, manual and concierge, but I’d like to know how much better is the latter. Is it worth the wait, or should I search myself. I like the fresh human-oriented design of the app. ### 5/5 — Very helpful support *2026-05-13, version 5.3.3* I needed some help understanding my benefits and they provided timely and helpful support ### 5/5 — App is easy - health guides incredible *2022-08-14* The health guide/navigator people that are on the other side of this are incredible. They’ve helped me through several health issues, and even called the doctors office to schedule an appointment for me. ### 5/5 — Real people helping *2022-08-10, version 3.31.0* The pharmacy team helped me tremendously! ### 5/5 — So helpful! *2022-08-10, version 3.31.0* I’ve used the Rightway app a few times for help finding doctors and it has been a good experience each time. ### 5/5 — Awesome *2022-01-22, version 3.16.0* Thank you for the help rightway team. Great experience ### 5/5 — Made finding a doc easy *2021-04-01, version 3.1* Used this to find a new doc, pretty easy and appreciated follow up from them. Plan to use again. ### 5/5 — Exactly what we need *2021-03-09* Having such easy access to what we need for our health is necessary during a pandemic like this. I just didn’t know it could be this easy. Great app; straightforward, easy to use and user friendly ### 5/5 — Love the new app *2021-03-09, version 3.0* I was pleasantly surprised when I logged in and saw the new mobile design. Modern, sleek, and sooo easy to use. Keep it up Rightway and thank you for all you do for my family and I. ### 5/5 — A Doctor In My Pocket *2021-02-09* Rightway is the most convenient app to use when you are in need of healthcare assistance. The billing department will advocate on my behalf for medical bills from the doctors office. They helped me find a great dentist and ofcourse, they make sure it is in network with my insurance plan. As long as you use Rightway, any insurance problem you have WILL be resolved. Not to mention, everything is confidential and is not shared with the employer. They have friendly staff available to speak with on the phone, and even incredibly educated nurse practitioners. Now that I use Rightway, my life has become so much easier. No more confusing bills, or waiting to schedule an appointment. They do everything for you right then & there. I would recommend to everyone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*