# Riide — user reviews > 131 indexed App Store user reviews of Riide by Riide, rated 4.70/5 from 558 ratings. - Source: https://appshunter.io/ios/app/riide/id1131008247/reviews - App overview in markdown: https://appshunter.io/ios/app/riide/id1131008247.md - Rating breakdown: 5★ 488 · 4★ 23 · 3★ 10 · 2★ 7 · 1★ 30 ## What do users think of Riide? Overall sentiment: negative **Pros** - 🚀 Convenient and reliable - 👍 Friendly and helpful drivers - 💡 Pre-booking feature for travelers - 🚕 Local taxi companies integrated **Cons** - 🐛 App crashes and bugs - ⚠️ Unreliable booking and pickup - 💳 Unexpected charges and fees - 🗺️ Inaccurate location tracking **Commonly reported bugs** - Cannot sign up or log in - Booking process frequently fails - Destination address not recognized - Incorrect fare calculations **Most requested features** - Ability to view pricing upfront - Improved communication with drivers - Option to remove payment info from app - Better integration with mapping services ## Newest reviews (10 of 131) ### 4/5 — Won’t Track cabs anymore. *2025-02-14, version 742.0.0* When ever I have a cab picking me up or I’m in it. It never tracks it in the app anymore. ### 3/5 — Map *2024-10-13, version 742.0.0* Map doesnt work. It doesnt show me where my driver is. ### 4/5 — Good on most days *2024-03-29, version 742.0.0* Very nice drivers and cheap too Unfortunately I think the customer service (HQ)is very rude, sometimes you ask them to connect you to your driver and they ask you rudely why and don’t give you a chance to explain and just hang up . ### 2/5 — Reihaneh *2024-03-28, version 742.0.0* The car was awful, dirty. ### 5/5 — Nice ride *2023-09-22, version 737* Nice time during ride. ### 5/5 — Wonderful ride *2023-09-10, version 737* He was so nice and waited when I needed to wait he was great ### 1/5 — How do you see the price before confirming? *2023-07-18, version 737* I’m so confused why can’t you see a price before confirming the booking. I need to know the price first. ### 1/5 — They scammed me *2023-06-17, version 737* Paid for the ride and they let someone else take it ### 1/5 — Can’t register *2023-06-13, version 737* It won’t let me register since it won’t accept my mobile number on the very first step! ### 5/5 — Awesome driver *2023-06-12, version 737* Friendly, polite and right on time! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even sign in *2026-07-01, version 742.0.0* I can’t even put in my phone number to this app, it just says “cannot confirm you are a human, try again later” I’ve redownloaded it and tried everything but no luck ### 1/5 — P.O.S. App *2026-06-23, version 742.0.0* Useless piece of garbage app is a total waste of time. Keeps on saying it can’t confirm you as a human being, please try again later. ### 1/5 — Payment options error *2025-12-13, version 742.0.0* Every time I try to add my credit card as a method of payment I get a pop up saying “unexpected error — try again in a few seconds.” ### 1/5 — Terrible App, Terrible Company *2025-10-08, version 742.0.0* See title ### 1/5 — How to delete account? *2025-09-24, version 742.0.0* I unable to delete my account. There is error showing. ### 1/5 — Can’t open the app *2025-04-30, version 742.0.0* I can’t open the App. I entered my mobile number but it says something went wrong all the time. I couldn’t even find an email to request support. ### 1/5 — Terrible service *2024-12-06, version 742.0.0* Couldn’t phone to get a cab they would end call. So I downloaded app and after 15 minutes still no driver. ### 1/5 — Gave up after an hour *2024-12-06, version 742.0.0* I requested a taxi through the Riide app in Saskatoon. After an hour of it saying it is trying to find a driver I used Uber and was picked up in under 5 minutes. I even tried calling them and just heard a recorded message for 45 minutes. Do not even bother with this app. No one will pick you up. ### 1/5 — No longer working *2024-05-18, version 742.0.0* This app no longer allows new signups. Entered my UK mobile and it says invalid number. ### 1/5 — Need more WAV *2024-02-17, version 742.0.0* They need more wheelchair accessible vehicles and drivers. It’s always a wait for this service for over 30 minutes a ride ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional customer service *2026-07-21, version 742.0.0* Car 39 was impressive. A freshly pressed clean shirt! Polite and can was clean. ### 5/5 — Wonderful *2026-07-14, version 742.0.0* Very friendly and engaging driver! ### 5/5 — 1 Cab Driver!!! Mohamed Islam *2026-02-01, version 742.0.0* This beautiful soul will take good care of you. Give cab #15 a call for 15/10 service :) ### 5/5 — Great Driver! *2025-08-03, version 742.0.0* Driver was fabulous and so very helpful! Made a stressful trip much more pleasurable ### 5/5 — Good person *2025-05-19, version 742.0.0* These guys are knowledgeable. Take head and move in a good direction! Hiy hiy ### 5/5 — Eazy Peazy *2025-04-23, version 742.0.0* User friendly ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Great Ride *2025-02-08, version 742.0.0* The driver was on time, very pleasant and helpful. I had no trouble with the app either which is always a relief ### 5/5 — comment *2025-02-07, version 742.0.0* Super Nice! ### 5/5 — Abdullah *2024-06-29, version 742.0.0* Abdullah is an awesome friendly driver he has a good heart for his customers he returned my iPhone & wallet after I forgot them in his van Thnx Kelly Bergeron ### 5/5 — Best ride ever *2024-03-08, version 742.0.0* He did a very good job of getting us as close to the entrance as possible. We are very greatful for his consideration. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*