1 star — eSIM never worked, support was unhelpful
I paid $65.99 for a Ringo Latin America eSIM expecting unlimited data. The app showed a 20 GB allowance, and the eSIM never connected in Antofagasta, Chile.
I installed it correctly, enabled data roaming, and tried multiple network selections as instructed by support. Nothing worked. After hours of troubleshooting, I contacted a real support representative, explained both the connection failure and the discrepancy between unlimited data and 20 GB, and received no response to my concerns.
The only follow-up I received was a generic installation guide, despite having already completed the installation.
I paid for a service I could not use and spent hours trying to get help. I have requested a full refund. Based on my experience, I would not recommend Ringo to travelers who need reliable mobile data.
I installed it correctly, enabled data roaming, and tried multiple network selections as instructed by support. Nothing worked. After hours of troubleshooting, I contacted a real support representative, explained both the connection failure and the discrepancy between unlimited data and 20 GB, and received no response to my concerns.
The only follow-up I received was a generic installation guide, despite having already completed the installation.
I paid for a service I could not use and spent hours trying to get help. I have requested a full refund. Based on my experience, I would not recommend Ringo to travelers who need reliable mobile data.
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TTried.LatAm
Response from developer
Hi , our records show no purchase or active account associated with this name for a Latin America plan. However, we take network reliability and customer care very seriously, and we are actively investigating your claim with our network operations team. To help us verify your account and resolve this for you immediately, please email your receipt or Order ID to Hello@ringoesim.com. Best regards, Ringo Customer Experience Team
Money Saver
Saves a lot of money for my travels abroad. Don’t have to buy a new SIM card everytime I enter a new country.
Ffinn_chen
