# RISE — Remote Support > Remote support platform for mechanical and plant engineering service optimization. (iPhone/iPad app by rise technologies GmbH.) - Source: https://appshunter.io/ios/app/rise/id1157109701 (this page in markdown: same URL + `.md`) - Developer: [rise technologies GmbH](https://appshunter.io/developer/1155604834) - Category: Productivity, Social Networking - Price: Free - Rating: 5.00/5 from 1 App Store ratings - Age rating: 4+ - Requires: iOS 11.0 · 44 MB - Languages: American English - Released: 2016-09-29 - Data updated: 2026-07-04 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/rise/id1157109701/reviews.md ## What is RISE? About this app Service in mechanical and plant engineering is a decisive factor for differentiation from the competition. Remote support is an essential process in which great potential remains untapped. RISE helps you to optimize this process from day one and reduce your service costs, increase your sales potential, utilize the generated knowledge and enable detailed analyses of your service assignments. Lengthy telephone calls, numerous e-mails, messages on various private messengers - with RISE you can map your complete support process on one platform. Structured in cases, secure and traceable for all parties involved, RISE is immediately operational on all end devices, such as PC, Tablet, Smartphone or Smartglasses. It combines the unstructured communication channels used today on a single platform and enables effective remote support for service staff. RISE thus ensures transparency, documentation and experience transfer within service cases and also serves as a knowledge database. The generated case data are also the basis for future, data-based offers. With RISE, you start into the digital future of your service. The most important functions at a glance Structured work in cases The joint work of employees and customers is structured in cases Flexible extension of participants Employees and customers can easily be added to cases at any time Transparent cases The chronological message history allows all participants to fully understand the case Sharing screen contents Share your entire screen or individual application windows to deliver external content Targeted data exchange Each participant can contribute and collaborate on photos, videos, recordings and documents Interactive video conferencing Start interactive video conferencing and use various pointer tools to mark, comment and guide Live image editing Create and edit images live within videoconferences ## Key features - Structured case management - Flexible participant management - Transparent case history - Screen content sharing - Targeted data exchange - Interactive video conferencing - Live image editing ## Frequently asked questions about RISE ### What is RISE? RISE is a remote support platform designed to optimize service processes in mechanical and plant engineering. It consolidates communication channels into a single, secure, and traceable platform. ### How does RISE structure support? RISE structures support through cases, allowing employees and customers to collaborate on issues. Each case has a chronological message history for full transparency among all participants. ### Can I share my screen with RISE? Yes, RISE allows you to share your entire screen or individual application windows to deliver external content during support sessions. ### Does RISE support video conferencing? Yes, RISE features interactive video conferencing with tools for marking, commenting, and guiding participants. It also allows for live image editing within these conferences. ### What devices does RISE support? RISE is immediately operational on all end devices, including PCs, tablets, smartphones, and smartglasses, ensuring accessibility for all users. ### Is RISE suitable for beginners? RISE is designed to be immediately operational, suggesting a user-friendly interface. Its structured approach aims to simplify complex support processes. ### How often is RISE updated? The latest version of RISE is 1.11.3, which was last updated on July 29, 2021. This indicates a history of updates and ongoing development. ### Does RISE have ads? No, RISE does not contain advertisements, as indicated by the 'hasAds' flag being false. ## Version history (last 5 releases) ### 1.11.3 — 2021-07-29 Improved stability. ### 1.11.2 — 2021-07-29 Improved stability. ### 1.11.0 — 2021-06-15 Improved stability. ### 1.6.0 — 2020-04-29 Adds compatibility with iPhone SE 2020 ### 1.4.2 — 2019-12-02 Bugfixes for iOS 13: - missing push notifications - black video in conference ## Apps similar to RISE | App | Rating | Price | Category | | --- | --- | --- | --- | | [Innosoft Mobile](https://appshunter.io/ios/app/innosoft-mobile/id1038935514) | — | Free | Productivity | | [Cloudworks app](https://appshunter.io/ios/app/cloudworks-app/id1511553660) | — | Free | Productivity | | [Uhoo](https://appshunter.io/ios/app/uhoo/id1202020080) | 5.0 (1) | Free | Productivity | | [Herrington Harbour Sailing](https://appshunter.io/ios/app/herrington-harbour-sailing/id1201946780) | 5.0 (1) | $1.99 | Productivity | | [Passel, sync group events](https://appshunter.io/ios/app/passel-sync-group-events/id1016703880) | 5.0 (1) | Free | Productivity | | [Whats up Emoji](https://appshunter.io/ios/app/whats-up-emoji/id737478400) | 5.0 (1) | Free | Productivity | ## More apps by rise technologies GmbH - [RISE Remote Service](https://appshunter.io/ios/app/rise-remote-service/id1624135742) All apps by rise technologies GmbH: https://appshunter.io/developer/1155604834 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*