# Ritual - Order Local Takeout — user reviews > 333 indexed App Store user reviews of Ritual by Ritual Technologies Inc., rated 4.80/5 from 22,178 ratings. - Source: https://appshunter.io/ios/app/ritual-order-local-takeout/id938467045/reviews - App overview in markdown: https://appshunter.io/ios/app/ritual-order-local-takeout/id938467045.md - Rating breakdown: 5★ 20,152 · 4★ 1,398 · 3★ 212 · 2★ 74 · 1★ 342 ## What do users think of Ritual? Overall sentiment: negative **Pros** - 🚀 Quick and efficient ordering - 📍 Convenient location-based features - 💰 Discounts and rewards program - 🕰️ Saves time by skipping lines - 🤝 Good referral program **Cons** - 🚨 Hidden/deceptive fees - 🤯 Poor customer service - 🔄 Inconsistent pricing and promotions - 🤔 Confusing points/rewards system - 🔍 Lack of transparency **Commonly reported bugs** - App crashes and freezes - Location-based issues and incorrect order pickup locations - Delayed or failed order processing **Most requested features** - Ability to reorder past orders - More restaurant options and coverage - Improved order tracking and status updates - Better integration with restaurant loyalty programs ## Newest reviews (15 of 333) ### 2/5 — Used to be worthwhile *2026-08-02, version 1.96.13* Now is not ### 1/5 — Used to be GREAT *2025-09-03, version 1.96.8* Seriously I don’t know what happened, but this app is completely useless now. ### 1/5 — Expensive than restaurant *2025-08-22, version 1.96.8* Downloaded as I saw offer at a restaurant to get 10% off when order through this app. The same item that costs $10 in restaurant costs $16 on the app. I’m not paying $5 fee to go out and get a takeout ### 1/5 — App never works. *2025-06-26, version 1.96.8* This used to be my go to app for ordering coffee ahead but recently the app literally does not work. I spend either 10 minutes closing the app and reopening trying to get my order to go through or I get frustrated and I just get in line somewhere. The customer service is useless as well and doesn't care at all. ### 1/5 — Takes my money, does not place order *2025-06-23, version 1.96.8* Twice now the app charges my bank account but does not place an order, and does not offer support for this issue on their app!!! ### 1/5 — Absolute garbage *2025-06-17, version 1.96.8* Literally won’t send me any code to me email or phone number. YES I checked my spam. I tried for 20m before I gave up. Trash. ### 1/5 — Not happy *2025-06-04, version 1.96.8* So will lower you create your order and get to the checkout before letting you know that the restaurant is closed. WHY DIDN'T YOU TELL ME THAT BEFORE??? ### 1/5 — Rewards are fake *2025-04-23, version 1.96.7* App works fine until you earn rewards. Since the $ was applied to my account my payments won’t go through. I’ve tried multiple cards and Apple Pay. ### 1/5 — Overpriced *2025-04-10, version 1.96.7* Costs more by $3-4 per item than going in person and with how glitchy it’s been with order not being ready when I arrived, what is the point of paying almost 20% increase, bye ### 1/5 — Not working *2025-04-05, version 1.96.7* It never logged in after two-factor authentication ### 1/5 — Isn’t working *2025-03-26, version 1.96.6* Please fix. App opens and stays on blue screen. Hasn’t worked in 5 days since last update :( ### 4/5 — Easy to order, lacks info *2025-03-25, version 1.96.6* Easy enough to use but I can’t find where my credit balance is. Only in the weekly email do I see my balance remaining. ### 1/5 — Won’t take an order *2025-02-18, version 1.96.5* Some days it works fine, other days it can’t process a payment. Makes me feel like there are issues and our info will get leaked ### 3/5 — Used to be better before *2025-02-03, version 1.96.5* I like how customer service helps whenever you have issues, but this app is going downhill. There used to be much more discounts before and more ways to earn points but now there isn’t anymore and makes me want to delete the app. ### 1/5 — Couldn’t get past “check the motorcycle” image *2025-01-08, version 1.96.4* I mean, I get you don’t want robots to sign up… but jeez, go easy on the captcha! ## Most critical reviews (10 lowest-rated) ### 1/5 — Do Not Bother *2026-06-04, version 1.96.13* I spend thousands of dollars in order on that app, and I have received barely anything in return. And they do not communicate well with their affiliate restaurant, making my orders late. There is no real added value here, you are better ordering directly with the restaurant. ### 1/5 — Gone Downhill Over the Past Year *2026-05-01, version 1.96.13* There are not many restaurants that use Ritual anymore. The ones on the app all seem to cancel your order due to no response. Their rewards program is also worthless. ### 1/5 — App does not open *2026-02-28, version 1.96.13* App is stuck at launch screen and does not work ### 1/5 — Price discrepancies *2025-12-11, version 1.96.13* Good app to pre-order food but I noticed that a couple of food joints charge more in Ritual than at the counter. I reported one such joint to Ritual. Ritual promptly refunded the difference between the Ritual price and in-store price ($1.5). They also gave me 10 cents (100 points) as reward for pointing out the issue. Seriously 10 CENTS!!! Wonder who in Ritual came up with this reward policy 😂. ### 1/5 — Doesn’t let you order *2025-10-28, version 1.96.9* It said my quick reorder was added to my cart, but there is no way to access my cart. No single way to get to the cart after trying every icon and button on the screen. Worthless app if you can’t actually place an order. ### 1/5 — Fake discounts + Fees fees fees *2025-10-24, version 1.96.8* I used to order on ritual almost everyday when I first dowloaded it years ago. Pricing used to be exactly what was offered in-store but now the prices have been marked up and they’ve added fees so I rarely use it anymore. ### 1/5 — Wish I could use it!! *2025-10-24, version 1.96.8* I really used to love this app but now that I’m downtown again I’ve tried to get back into it and because I had it attached to a work email that is no longer valid, I’m completely locked out. There’s virtually no way to bypass the login any other way and there’s no help or contact information available through the app. If you’re losing users, that is why!!! ### 1/5 — Food arrived one hour and ten minutes after scheduled delivery time *2025-10-23, version 1.96.8* Ritual is so late to deliver most orders but today was even worse than the usual twenty minute lag. My order was scheduled to arrive at 11:15 and did not arrive until 12:24. I had to leave work and could not receive my order. The restaurant had the food prepared for an hour before the dasher arrived to pick up my food. Ritual needs more drivers and better customer support. Very upset with this experience. ### 1/5 — Doesn’t work anymore *2025-09-22, version 1.96.8* Can’t seem to log on anymore. Just stuck on the initial screen… ### 1/5 — 0 customer support *2025-09-10, version 1.96.8* they claim they take customer satisfaction very seriously but were completely unhelpful when my $50 order arrived in poor quality. don’t bother with an app like this. they take a cut from the local restaurants anyway. might as well support those small businesses directly and bypass this mediocre app with abysmal customer service👎 ## Most praised reviews (10 highest-rated) ### 5/5 — This app solves big problems *2026-08-12, version 1.96.13* Not every restaurant can provide you with an option to order and pay in advance and simply run in and grab your food… This app solves so many problems and gives you so much time… It’s my favourite ### 5/5 — The OG is still the best! *2026-04-08, version 1.96.13* Ritual is still the best food ordering app that exists, especially in places like Toronto and Vancouver. So much better than the mega companies that try to squeeze competitors. Every restaurant should work with Ritual! ### 5/5 — Ritual *2025-10-25, version 1.96.8* My understanding is that the participating restaurants honour their regular prices, are are searchable by what’s within walking distance. ### 5/5 — Timesaver *2025-07-15, version 1.96.8* Convenient, easy to use, timesaver. I like the discounts. ### 5/5 — Love the efficiency *2025-02-10, version 1.96.5* plus discovering new restaurants ### 5/5 — Mast Makes The Best Chai Latte *2024-08-29, version 1.95.97* Best Chai Latte in the city hands down! And that’s coming from a South Asian woman. ### 5/5 — Best food app *2024-07-15, version 1.95.96* Best food app in Toronto. Fairest prices and quick and painless pickups. No awkward interactions being asked for a tip by debit machines at checkout. And the rewards (for restaurants that support it) are actually decent! Definitely creates loyalty to the few restaurants I'm collecting stamps for ### 5/5 — Best Crushed Lentil Soup in the world *2024-05-14, version 1.95.94* The Lentil soup is a must have! The Lemon Oregano chicken is bussin😋 ### 5/5 — Convenient App *2023-10-04, version 1.95.79* Great way to order! Love avoiding lines especially during lunch. ### 5/5 — Good but not great *2023-08-28, version 1.95.74* The app is really good, but when we rate an order the option for “good” seems to be bad because it asks us to say what was wrong with it and there was nothing wrong. I just didn’t select great because there wasn’t anything outstanding with it. It was a good order, pick up and food. That’s why I’m giving 4 stars instead of 5. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*