# Rituals Coffee House — user reviews > 113 indexed App Store user reviews of Rituals Coffee House by Global Brands, rated 4.80/5 from 266 ratings. - Source: https://appshunter.io/ios/app/rituals-coffee-house/id1566620808/reviews - App overview in markdown: https://appshunter.io/ios/app/rituals-coffee-house/id1566620808.md - Rating breakdown: 5★ 227 · 4★ 28 · 3★ 3 · 2★ 1 · 1★ 7 ## What do users think of Rituals Coffee House? Overall sentiment: positive **Pros** - 🚀 Convenient ordering - 👍 Friendly and efficient service - 💳 Seamless rewards program - 🕰️ Quick pickup - 📱 User-friendly app - 🔍 Accurate orders - 🥤 Delicious drinks and food **Cons** - 🐛 App crashes and logs out - 💰 Expensive prices - ⌚ Slow service during peak hours - 🌍 Not available in other countries **Commonly reported bugs** - QR code scanning issues - Incorrect user information - Blank app screens **Most requested features** - Apple Watch support - More menu options - Improved app stability - Gift card redemption ## Newest reviews (14 of 113) ### 5/5 — Great Quality and Service *2025-08-04, version 1.0.4* Excellent quality drinks and food items. Courteous staff. ### 5/5 — Excellent Servise *2025-07-24, version 1.0.4* I am very impressed with the customer service. The staff were friendly, helpful and the ordering process was smooth and my items arrived quickly. ### 5/5 — Rashad *2025-07-09, version 1.0.4* This app is very easy and convenient to navigate and use ### 5/5 — Quality *2025-04-22, version 1.0.4* Appreciate that I can get an affordable meal and hot drink to start my day in any corner of T&T, means a lot….🙏🏾 ### 4/5 — Great App, Amazing Coffee! *2025-03-29* I’ve been buying Rituals Coffee Chillers since I was a child—yes, coffee chillers! Somehow, they’ve managed to maintain the same delicious taste throughout the years, and I absolutely love that consistency. The app itself is really nice and makes ordering super convenient. However, it could use a little revamp to improve the overall look and feel. One small issue is that it doesn’t stay signed in, which can be a bit annoying when placing orders frequently. Overall, great app and even better coffee! Just a few tweaks, and it’ll be perfect. ### 5/5 — Excellent *2025-03-10* Rituals Coffee House offers excellent service both in-person and through its online app. The staff is friendly, efficient, and attentive, ensuring a welcoming atmosphere for customers. Orders are prepared quickly and accurately, whether dining in or ordering ahead via the app. The app itself is user-friendly, with a seamless interface for browsing the menu, customizing orders, and making payments. Customers appreciate the convenience of easy pickup and timely notifications. Overall, Rituals Coffee House delivers a consistently great experience, making it a top choice for quality coffee and exceptional service. ### 5/5 — 🤍 *2025-03-04, version 1.0.4* The New Oreo my Fav ! ### 5/5 — Convenient *2025-02-20, version 1.0.4* Makes ordering much faster and cuts down the waiting time ### 4/5 — Coffe *2025-02-18, version 1.0.4* Excellent service ### 4/5 — Great App *2025-02-14, version 1.0.4* Interface of the app is easy to navigate, and it works smoothly. Great to keep track of my points and see what offers they have. Just one issue is that sometimes it crashes and closes. ### 5/5 — D *2025-02-10, version 1.0.4* Better than Starbucks 😉 ### 4/5 — Love it *2025-01-23, version 1.0.4* Rituals have become my morning ritual the staff know my order by name and are so pleasant ### 5/5 — C3 Branch *2025-01-05, version 1.0.4* Service is wonderful, workers are friendly and super helpful. Ordered with the app if fast and items are always ready for pickup. My kids enjoy the patties and refreshers ### 5/5 — Niceee *2024-12-15, version 1.0.4* Helps just order before I go on lunch a just to collect ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service *2026-06-14, version 1.0.4* Icon plaza customer service is okay however the staff does more personal talking “loudly” in front of their customers. Unprofessional ### 1/5 — Watch Support *2026-01-07, version 1.0.4* Apple Watch support would be amazing. An app that generates the qr code on the watch to use rewards and rituals card. ### 1/5 — Bad Service *2025-03-01, version 1.0.4* For years I have been using this app and loved it until I lost my points an I am yet to speak with a CSR or have been contacted at all. It is very disappointing an a turn off to even shop at all of you’ll establishments. ### 1/5 — App doesn’t work *2024-12-11, version 1.0.4* Third time I’ve found myself at the counter and the app won’t work the first time i opened it to a blank screen the second time it logged me out and told me incorrect user info now finally it’s opening and I can’t get the QR code to scan to get rewards. What a scam ### 1/5 — Not available for Saint Lucia *2023-05-14, version 1.0.4* Don’t bother downloading this if you are not in Trinidad. It is not ready for use ANYWHERE else! ### 3/5 — Good but could be better *2023-08-25* I’m trying to understand how a branch in a high traffic area like Park street doesn’t open before 7am when some smaller branches do. They also don’t sell or redeem gift cards like some smaller outlets do. And unless they’ve changed their policy they don’t offer ten rewards either ? The wait is sometimes long because the cashier also has to make the drinks or put out your breakfast items. An extra staff or two could go a long way to help that in the Peak morning rush. I’ve stopped buying the coffee now because I can buy a bag of beans, grind them and brew cups of coffee that can last me three weeks for the same price as four coffee drinks at Rituals. And I’m not saying the drinks taste bad. They don’t. But if you are a lover of strong coffe as I am, the flavoured options are often too sweet and milky and the daily brew too bitter. ( that one I can’t say I like at all) The only donut option I like is glazed with the custard Centre. I find the others too sweet. But I love me my glazed donut. ### 3/5 — The app *2022-12-30, version 1.0.3* The app can be used throughout the different brands and it is useful with keeping track of points. ### 4/5 — Great service *2026-04-26, version 1.0.4* Always great service and great coffee ### 4/5 — Good app *2026-03-01, version 1.0.4* It works fairly good ### 4/5 — User friendly app *2025-09-27, version 1.0.4* I am quite pleased with the app as it offers a seamless, simple ordering experience ## Most praised reviews (10 highest-rated) ### 5/5 — The best drinks *2026-07-09, version 1.0.4* I love them so much I could love off of a salted caramel ### 5/5 — Good *2026-06-29, version 1.0.4* S ### 5/5 — Happy customer *2026-04-13, version 1.0.4* Reliable and fast service!! ### 5/5 — Great App *2026-03-15, version 1.0.4* Easy to use, helpful in placing pick up orders ### 5/5 — Review *2026-03-02, version 1.0.4* I save so much money !! ### 5/5 — Quality that is consistent & friendly environment *2026-01-21* I’m a uwi student and I often purchase rituals 3-4 times a week, they’re always consistent with customer service, quality and taste! The best! Support local ### 5/5 — Best breakfast options. *2026-01-20, version 1.0.4* Always that warm taste of mouth-watering goodness to start your day every single time. Quality and consistency ❤️ ### 5/5 — Service *2026-01-02, version 1.0.4* quick and friendly ### 5/5 — Preferred coffee house *2025-09-18, version 1.0.4* I enjoy rituals, best chillers and sandwiches ### 5/5 — Customer Service Delivery *2025-09-12, version 1.0.4* Always pleasant and makes my order on time and makes it exactly how I want it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*