# RIU Hotels & Resorts — RIU guest info

> Mobile app for planning and managing RIU Hotels & Resorts stays and services. (iPhone/iPad app by Riu Hotels & Resorts.)

- Source: https://appshunter.io/ios/app/riu-hotels-and-resorts/id725472344 (this page in markdown: same URL + `.md`)
- Developer: [Riu Hotels & Resorts](https://appshunter.io/developer/725472347)
- Category: Travel
- Price: Free
- Rating: 4.90/5 from 26,714 App Store ratings · 425 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 155 MB
- Languages: American English, Dutch, French (France), German (Germany), Italian, Polish, European Portuguese, Russian, European Spanish, Chinese (Traditional, Hong Kong SAR China)
- Released: 2013-10-30
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/riu-hotels-and-resorts/id725472344/reviews.md

## What is RIU Hotels & Resorts?

With the RIU Hotels & Resorts app, planning and enjoying your vacation has never been easier. Access a wide range of services designed to offer you an unforgettable stay, all from the comfort of your mobile device.

Stay, Enjoy, Repeat… Your trip starts in the RIU Hotels & Resorts app!

What will you find in our App?

- Quick and easy booking, explore our destinations and find the ideal hotel for your trip. Make reservations anytime, anywhere with total comfort.
- Reservation management, access the details of your reservations, make modifications and efficiently manage your stays.
- Avoid queues when you arrive at the hotel and check in directly from the app.
- Complete hotel information: check activity and show schedules, facility details, menus and much more, all in one place.
- Direct communication with reception for any request you may have during your stay. Book our spa services or your table at the main restaurants. Choose from a multitude of activities and make the most of your stay.
- As a RIU Class member, enjoy special rates and additional benefits throughout the year. And if you are not yet a member of our loyalty program, join now and access all its advantages!

Start your adventure with RIU today! Download the app and take full control of your vacation in the palm of your hand.

If you have any questions or suggestions, contact us at appsupport@riu.com.

## Key features

- Quick and easy booking
- Reservation management
- Mobile check-in
- Hotel information access
- Direct communication with reception
- Spa and restaurant booking
- Loyalty program benefits

## Chart rankings

- #144 in Top Free · Travel (US App Store)

## What do users think of RIU Hotels & Resorts?

Overall sentiment: negative

**Pros**

- 👍 Convenient for on-resort use
- 🚀 Easy to book restaurants
- 💡 Helpful for activities and schedules
- 👍 Great for contacting hotel staff
- 👍 Useful for accessing resort information

**Cons**

- 🐛 Frequent crashes and freezes
- 🐛 Unreliable and inconsistent functionality
- 🐛 Difficult to navigate and use
- 🐛 Inaccurate or outdated information
- 🐛 Compatibility issues across devices

**Commonly reported bugs**

- Date selection field not working
- Inability to access guest information
- Incorrect or missing activity schedules
- Repeated login issues and account problems

**Most requested features**

- Ability to book multiple room types on one reservation
- Option to view restaurant menus outside of the app
- Improved communication and response from customer support
- Seamless integration with hotel website and reservation system

## Recent user reviews (10 of 425)

All indexed reviews: https://appshunter.io/ios/app/riu-hotels-and-resorts/id725472344/reviews.md

### 4/5 — A Useful App to have

*2026-08-24, version 5.43.3*

The app proved to be useful during the booking and stay at Riu Hotel

### 4/5 — Room maintenance

*2026-08-15, version 5.43.3*

We stayed in a Sea View Room and the maintenance level of the room left us a little disappointed.
We have stayed at the hotel twice before in 2016 Main Block & 2019 Sea View Room, so we knew what the room looked like in 2019. To be honest it hadn’t changed and was in dire need of an update and proper maintenance.
The foot stools on the balcony were tired and worn. The Entrance Door had been poorly “repaired” at some point, both the lock and the door frame, I have photos to back up my point. 
This is not the standard you expect at a RIU Palace 5* Hotel.
The Hotel Staff (Cleaners & Waiters) are excellent at what they do. The Communal Areas are as beautiful as in 2019.

### 5/5 — Great app

*2026-08-10, version 5.42.1*

This app is so easy to navigate and it helps so much when booking

### 5/5 — RUI is the best.

*2026-08-07, version 5.42.1*

It’s so easy to book through their app. You get exactly the room you want with a great price.

### 5/5 — Returner

*2026-08-01, version 5.42.1*

It’s so much easier on the App. I like it.

### 1/5 — Irreführende Angaben in der App bzgl. Status

*2026-07-21*

Die Anzahl der in der App genannten Übernachtungen und der Prozentwert sind bezogen auf den Status absolut irreführend und nutzlos. Hintergrund ist, dass in der App die Daten bezogen auf den letzten Checkout genannt werden. Für den Status sind allerdings die Übernachtungen der letzten 2 Jahre zum Zeitpunkt der Überprüfung relevant.  Und so verliert man bei RIU seinen Status obwohl in der App 100% und mehr Nächte als erforderlich angezeigt werden. Diese Angaben haben null Mehrwert für den Kunden. Und den relevanten Wert soll man sich im Jahr 2026 offensichtlich noch von Hand ausrechnen. Auch ein Telefonat mit einem Supervisor von RIU Class war ohne Erfolg. Null Kulanz, obwohl auch der andere Betrachtungszeitraum 92% ergibt.

**Developer response:** Vielen Dank, dass Sie Ihre Meinung teilen, Klaus 😄🙌! Wir werden Ihre Kommentare berücksichtigen, um unsere Anwendung verbessern zu können 📲🤩. Wir laden Sie dazu ein, unsere Anwendung weiter zu erkunden, um weitere Vorteile zu entdecken.

### 5/5 — Mr Angus Smith

*2026-07-20, version 5.40.5*

Will be 3rd visit to this hotel as very pleased with previous visits.

### 5/5 — Riu paradise island

*2026-07-19, version 5.40.5*

Fantastic beach and superb food

### 5/5 — 2 Years in a Row

*2026-07-18, version 5.40.5*

Staying at a RIU hotel during the work cup was great, the hotel chain is simply the best 😍.

### 1/5 — Crashes

*2026-07-17, version 5.40.5*

This was the most frustrating thing out of our whole trip. The digital key card worked maybe 20% of the time. Resort would only give 1 card per room and there were 5 of us. We were unable to book restaurants together since we had multiple rooms as the app never worked correctly for us. It’s a great concept if it worked and the staff would help and their WiFi worked

## Frequently asked questions about RIU Hotels & Resorts

### What can I do with the RIU Hotels & Resorts app?

The app allows you to book stays, manage existing reservations, check in remotely to avoid queues, access detailed hotel information like schedules and menus, and communicate directly with reception for requests or to book services like spa treatments and restaurant tables.

### Is the RIU Hotels & Resorts app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned in the description, indicating a free service for users.

### How does the app help with my hotel stay?

It simplifies your vacation by enabling easy booking and modification of reservations. You can also check in directly from the app, view hotel amenities and schedules, and communicate with staff for any needs during your stay, enhancing convenience.

### What are the benefits for RIU Class members?

RIU Class members can enjoy special rates and additional benefits throughout the year by using the app. If you are not yet a member, you can join through the app to access these advantages.

### Can I book services like spa or restaurants through the app?

Yes, you can book spa services and make reservations for tables at the main restaurants directly through the app. This allows you to plan and secure your desired activities and dining experiences in advance.

## Version history (last 5 releases)

### 5.43.3 — 2026-08-12

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process.
- Streamlined search processes, providing a simpler search process so you don't waste time.
- Bug fixes in navigation.
Thank you for updating and get ready to enjoy!

### 5.42.1 — 2026-07-27

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process.
- Streamlined search processes, providing a simpler search process so you don't waste time.
- Bug fixes in navigation.
Thank you for updating and get ready to enjoy!

### 5.40.5 — 2026-07-02

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process.
- Streamlined search processes, providing a simpler search process so you don't waste time.
- Bug fixes in navigation.
Thank you for updating and get ready to enjoy!

### 5.40.4 — 2026-06-29

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process.
- Streamlined search processes, providing a simpler search process so you don't waste time.
- Bug fixes in navigation.
Thank you for updating and get ready to enjoy!

### 5.39.5 — 2026-06-04

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process.
- Streamlined search processes, providing a simpler search process so you don't waste time.
- Bug fixes in navigation.
Thank you for updating and get ready to enjoy!

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## More apps by Riu Hotels & Resorts

- [Riu Partner Club](https://appshunter.io/ios/app/riu-partner-club/id1246275438)

All apps by Riu Hotels & Resorts: https://appshunter.io/developer/725472347

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*