# Riva Fashion ريڤا فاشن — user reviews > 221 indexed App Store user reviews of Riva Fashion ريڤا فاشن by Armada Retail Concept, rated 4.40/5 from 4,708 ratings. - Source: https://appshunter.io/ios/app/riva-fashion/id1373116819/reviews - App overview in markdown: https://appshunter.io/ios/app/riva-fashion/id1373116819.md - Rating breakdown: 5★ 3,587 · 4★ 339 · 3★ 155 · 2★ 103 · 1★ 524 ## What do users think of Riva Fashion ريڤا فاشن? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Unique designs - 💡 Locally sourced brand - 🚀 Quick response from customer service **Cons** - 🐛 Slow and buggy app - 🔍 Lack of product availability information - 💳 Complicated return/exchange process - 🤖 Poor customer service - 🕰️ Delayed deliveries - 💰 Overpriced products **Commonly reported bugs** - App crashes and freezes - Incorrect product information displayed - Issues with online payments and order tracking **Most requested features** - Improve product search and filtering - Provide better size and fit information - Enhance return/exchange process - Improve communication and responsiveness of customer service ## Newest reviews (10 of 221) ### 3/5 — عدم وجود رقم للتتبع الشحنه *2025-06-20, version 5.35* اشتريت اكثر من قطعه وبعد ساعه ونصف من الشراء عن طريق الموقع اختفت من قائمة المشتريات ولم اعد استطيع تتبع طلبي او اعرف اذا الطلب اصلا موجود اولا لا مع العلم تم سحب القيمة من حسابي البنكي ، الموقع يعلق كثير ما اعرف ليش هذي مشكلة اخرى ### 3/5 — App improvements *2025-06-18, version 5.35* I really like Riva’s brand and their collections, I’m a frequent customer and always enjoy the products. That said, the app experience needs improvement, as a few key features don’t work properly. The search results and filter functions are unreliable, search results often inaccurate, and filters for example “women” still show unrelated categories such as kids’ items, which makes browsing frustrating. Also, about 90% of my past orders don’t appear in the “My Orders” section. It’s confusing not to have access to my order history. I genuinely hope these issues can be fixed soon, as I enjoy shopping with Riva and would love the app to reflect the same level of quality as the brand. ### 2/5 — تعليق *2025-05-29, version 5.35* ‏التطبيق يعلق كثير ‏مقاسات الفساتين غير دقيقة ### 3/5 — Return and exchange *2025-04-23* I want to exchange not return so i have to pay each time for 1:500 kd each time Also the size for school uniform is tooo small while my daughter is thin even not fat ### 2/5 — Useless filters! Not accurate! *2025-01-16, version 5.34* No matter how many times I try it’s filters, I still get random items. The option of not getting the out of stock items doesn’t work! ### 2/5 — Great clothes, horrible application and website UI *2024-11-07* Everything this brand offers is top quality production the clothes are amazing the prices are fantastic. My only problem is the user interface it’s really bad like extremely poor design very slow, it glitches at everything making it so difficult to use for given reason i really hope you guys find and application developer that will make the experience more enjoyable. **Developer response:** Dear User, We've listened to your feedback and are excited to share that our latest app update addresses all reported issues. Give it a try and let us know your thoughts – we're eager to ensure your satisfaction with the new features! ### 2/5 — Filter, category and sort issue *2024-08-31, version 5.32* The filters and sort don’t work properly. The category shows things from other categories. If you filter by size it shows other sizes than the ones you selected. And if you sort by low to high the first items isn’t what you sorted. The app is a mess and annoying to use. Fix it ### 2/5 — Delivery charging *2024-08-07, version 5.32* The delivery should be free as all another app or you can offer another option like the customer can pick up the order from riva shop in any mall ### 1/5 — Slow and frustrating *2024-07-01, version 5.31* It’s unbelievable how slow is this app! I can’t find any reasonable explanation for this technical issue! You are selling high priced items which are successfully sold out fast enough to make you want upgrade your company app.. it has been 3 years since I have got this app and yet it is still bad and slow ### 1/5 — Bad customer service *2024-06-11, version 5.28* I have been trying to contact Riva for a week now to return an item after requesting to return the item through their app. No one contacted me so far and they are not answering through any of their channels, WhatsApp support is not working, customer service on their website is useless and they are not answering my emails. I’m also trying to call them directly but they always give the same message that all their customer service agents are busy! Very bad experience 😔 ## Most critical reviews (10 lowest-rated) ### 1/5 — من اسوء التطبيقات *2026-05-14, version 5.42* عند خانة التوصيل تصل الى اضافة العنوان الوطني يرفض العنوان و يروح كل تعبك و بحثك داخل التطبيق على الفاضي سيتم حذف التطبيق اخذ مساحه بجوالي من غير فائده ### 1/5 — Be careful *2026-02-16, version 5.41* Very very poor support service. Unprofessional. Very bad return policies. Agents r disrespectful and no escalation process. Make sure you get the item right the first time. As the agents are not professional ### 1/5 — Extremely disappointed *2025-12-25, version 5.40* I would suggest to never buy online from them. The riva online and in store are different entities. And if you buy something online and the item is wrong in size or material is not good and you want to return the item, you have to suffer a lot or loose your money. The in store staff will say we are different than online so you can just change the color. And if the item is not available they will give you in riva wallet which means buy again online pay more delivery charge. There is lot of fuss. It never happened in any other brand. Either it Centerpoint or 6th street. The management in store helps you . But here in Riva they just say sorry. We can’t do anything ### 1/5 — فيما يخص الشحن *2025-11-30, version 5.40* لقد كان مبلغ الطلب كبير و يستحق ان يكون الشحن مجاني .. الرجاء تعديل هذه السياسه . شكراً ### 1/5 — تطبيق غيرناجح *2025-11-06, version 5.40* التطبيق غير مكتمل وفيه الكثير من النواقص ،، يحتاج الى تطوير اكثر ### 1/5 — Horrible customer service *2025-08-17* Absolutely horrible. Their team is unprofessional, unhelpful, and shows no effort in resolving issues. Instead of providing solutions, they make the process more frustrating. Definitely not the kind of service you’d expect from a brand that wants returning customers. **Developer response:** Dear customer , we are deeply sorry for the issue that happened if it's not solved please feel free to contact us Thank you. Whatsapp: 0096522216688 Call: 0096522216688 Email: wecare@rivafashion.com ### 1/5 — Disappointing experience *2025-07-24, version 5.38* My experience with the EVA app has been extremely disappointing. Their customer service lacks flexibility and basic respect for the customer — something that’s simply unacceptable, especially in today’s digital age where user experience is everything. I made a purchase using a voucher that was provided to me, and when the items arrived, they did not meet my expectations at all. I reached out asking to return or exchange them for something else, and they completely refused. Seriously, is it even possible that an online platform in 2025 doesn’t allow returns or exchanges? Any respectable e-commerce platform offers at least basic return or swap options, but EVA has proven otherwise. Honestly, this was a very unsatisfying experience. I won’t be using their service again unless they make serious changes to their policies. ### 1/5 — Poor *2025-06-05, version 5.35* I choose home delivery. Later I wanted to change to store delivery, but it doesn’t give me any option to change. Overall performance of the app is very poor. ### 1/5 — رووووووعه *2025-06-02, version 5.35* احلا ملابس واحلا كوالتي😍😍😍😍 ### 1/5 — They cancel my order! *2024-11-17, version 5.33* They cancel my order and it just because there is an empty stuck or something else so rude I have waiting my product in your app and then I was happy to found it but you cancel it immediately!! This is will be the first and last time to buy from you ! ## Most praised reviews (10 highest-rated) ### 5/5 — Riva fashion *2025-12-23, version 5.40* I really like stylish clothes, it makes you feel special ### 5/5 — ريفا *2025-12-20, version 5.40* رروووعه😍♥️👍 ### 5/5 — All materials is perfect *2025-11-11, version 5.40* I love the style it’s unique ### 5/5 — Quality, level up style *2025-09-04, version 5.38* App is also amazing and delivery is fast ### 5/5 — Amazing quality and great customer service *2025-06-05, version 5.35* I love buying from RIVA, lots of amazing decent pieces with good pricing ### 5/5 — Great experience *2025-05-29, version 5.35* I love Riva because it has variety of options, valuable pieces ### 5/5 — 👍 *2025-05-06, version 5.35* 👍 ### 5/5 — Good quality *2025-01-11, version 5.33* The products have good design and excellent texture. The price is affordable, especially during sales. ### 5/5 — تصاميم مذهلة *2025-01-04, version 5.33* تطبيق رائع وكل خياراتي منه كانت رائعة ومصممة بدقة واحترافية جدا جدا رائعيين ### 5/5 — الموقع يعتبر بطيء وعند استلام الشحنه يتم احتساب التبديل والاسترجاع من يوم الطلب وليش من يوم الاستلام *2024-06-25, version 5.31* الموقع يعتبر بطيء وعند استلام الشحنه يتم احتساب التبديل والاسترجاع من يوم الطلب وليش من يوم الاستلام --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*