# River Island — user reviews > 392 indexed App Store user reviews of River Island by River Island, rated 4.80/5 from 1,566 ratings. - Source: https://appshunter.io/ios/app/river-island/id385441876/reviews - App overview in markdown: https://appshunter.io/ios/app/river-island/id385441876.md - Rating breakdown: 5★ 1,393 · 4★ 106 · 3★ 31 · 2★ 12 · 1★ 24 ## What do users think of River Island? Overall sentiment: positive **Pros** - 💯 Excellent quality and designs - 👍 Easy to navigate and use - 🚀 Smooth and seamless shopping experience - 🎨 Stylish and fashionable clothing - 💰 Good value for money - 🤩 Favorite brand and go-to store **Cons** - 🐛 App freezes and crashes frequently - 🔍 Difficult to find and filter items - 🛒 Issues with online orders and deliveries - 💳 Problems with payment processing - 🏪 Disappointing in-store experience **Commonly reported bugs** - App crashes when viewing item details - Incorrect pricing and stock information - Inability to complete purchases due to technical issues **Most requested features** - Currency conversion option - Wishlist and stock notification features - Improved search and filtering capabilities - Free returns and exchanges - Seamless integration between app and website ## Newest reviews (19 of 392) ### 3/5 — Delivery charge *2026-08-01, version 11.6* It was showing free delivery if you order more than 65 pounds but I have ordered more than 100 pounds but still have to pay delivery charge. It was disappointing.. ### 3/5 — It’s ok *2026-07-16, version 11.6* Why are the pictures soooo tiny?? I can’t actually see what I’ve saved ### 3/5 — sighh *2026-07-08, version 11.6* I love RI and their bags but I got a white COTTON dress online but when it arrived the tag said polyester, a £36 white cotton dress that had no warning of being polyester online. Who pays £36 for a basic white t-shirt dress. Cant even return it because I took the tag off to try it on The dress is called “ White Cotton Embroidered Mini T-Shirt Dress “ , the product details say 100% cotton, nothing about polyester ### 5/5 — Quality *2026-06-30, version 11.6* Love river island just need more in the petite range ### 5/5 — Brown short sleeve drape wrap mini dress *2026-06-29, version 11.6* Perfect fit size 8-10. Quality is amazing looks so natural and beautiful. ### 5/5 — On line order *2026-06-25, version 11.6* Great easy to use ### 5/5 — My favourite *2026-06-19, version 11.6* Some of the best choices on the high street. Great quality. Online shopping is easy as are returns. ### 5/5 — Love it. *2026-06-19, version 11.6* Quality clothesline. Quick delivery no issue with returns and refunds. So far so good. ### 5/5 — Summer loving *2026-06-17, version 11.6* Loving river island this summer not a shop I usually buy from but bought most of my holiday clothes this year from river island 100% to the people who chose there summer collections and collaborations ### 5/5 — Mr Emma *2026-06-10, version 11.6* I simply love your stuffs. Quality stuffs and Nice designs ### 5/5 — Easy order, most fitted size *2026-06-04, version 11.6* Receive order whatever you wish. ### 5/5 — RI is Quality *2026-06-03, version 11.6* I love RI clothing, shoes and bags. The fashion range is just so stunning and affordable. Unique and head turning pieces. ### 5/5 — Granddaughter *2026-06-02, version 11.6* Great choice of sandals for a 6yr old ### 5/5 — From super duper *2026-06-01, version 11.6* Love RI good quality love the styles true to size and good value for money. Only suggestion please offer a longer sleeve option on sleeveless and cap sleeve tops as this is definitely a problem area for ladies of certain age like myself I often see gorgeous sleeveless tops but don’t get due to this 🥲 ### 5/5 — Best clothes shop *2026-05-15, version 11.6* Best clothes excellent quality for money ### 5/5 — Cox *2026-05-14, version 11.6* Great easy app to use ### 5/5 — Clothing *2026-05-07, version 11.6* Great clothing would definitely recommend ### 5/5 — Satisfaction *2026-04-22, version 11.6* I am very satisfied with the quality and beauty of your clothes. With your clothing, you can create the most stylish and elegant looks in every season. ### 5/5 — Love Love *2026-04-16, version 11.6* They have quality clothes ## Most critical reviews (10 lowest-rated) ### 1/5 — App crash *2026-08-30, version 11.6* This app needs updating and has done for a long time! Every time you search it only lets you do it once. To search again you have to close the app as it freezes! Been like it for years and drives me mad ### 1/5 — Latest update broke *2026-02-05, version 11.6* Can’t add items to basket. It’s a blank empty white box in place of size selection. ### 1/5 — Postage *2026-02-03, version 11.6* Postage too expensive and you have to pay for returns puts me off with buying from River Island☹️. Your annual yearly postage fee £20, that’s crazy it was £7.00 which I was happy to pay but no way would I pay £20☹️ ### 1/5 — Won’t let you do store pick up. *2026-01-04, version 11.6* They let you choose store pick up but won’t actually put the order through keeps ‘failed’ and ‘try again’ but as soon as you put home delivery and then have to pay for it to be delivered instead of free store delivery of course your order goes through. ### 1/5 — Not happy *2025-12-28, version 11.6* I brought a coat from the Hanley store on6th December for Xmas present and was told it could be returned in Jan . I have been to festival park river island today and been told the coat can’t be returned I am very annoyed ### 1/5 — Wrong charges *2025-12-26, version 11.6* It was showing free delivery above £65, but when we selected it, it was asking me £4 I need this desperately, otherwise I will never buy ### 1/5 — Glitchy app *2025-11-14, version 11.6* Very glitchy app. Freezes ### 1/5 — The app is poor *2025-10-30, version 11.6* The search functionality is poor. It’s hard to filter items. When items are out of stock in sale, sometimes the app doesn’t update for ages. The images are too small. There is no facility to set stock notifications whereas most companies offer that facility. Returns should be FREE! I didn’t even have free returns when I had the premier account & I didn’t renew my premier mentorship due to that. ### 1/5 — Overpriced and stock is rubbish. *2025-08-07, version 11.5* Overpriced and stock is rubbish ### 1/5 — Online service shocking *2025-07-13, version 11.5* River island very unhelpful when orders keep getting declined for no reason they send the same stupid email out every time I complain and trying to get to speak to someone who you can understand is impossible ## Most praised reviews (10 highest-rated) ### 5/5 — Men’s t shirt *2026-09-05, version 11.6* Fabulous service love the staff in Crewe RI always so helpful, polite, and thoughtful. Thanks ### 5/5 — Love it *2026-08-19, version 11.6* I always get wonderful service in River Island’s fort Kinnaird store. If I order online I always get it delivered to store. I can then see all the new styles and discounts. I also like that I can try on my purchase and if it’s unsuitable I can refund it there and then. The staff are friendly and always look happy to help. ### 5/5 — Delivery *2026-08-06, version 11.6* Next day delivery big bonus paid yearly subscription ### 5/5 — Been buying from River Island since it first opened *2026-08-03, version 11.6* This store has seen me through my early 20,s till now I am 65 and love River Island as much now as I did then ❤️ ### 5/5 — Stylish Navy Embroidered Shirt and Shorts Set *2026-08-02, version 11.6* Review: ⭐️⭐️⭐️⭐️⭐️ Very impressed with the quality of this set. The fabric is soft, comfortable, and feels premium. The embroidered design gives it a unique and stylish look. True to size and perfect for outings or special occasions. My son looks adorable in it! ### 5/5 — Easy to access *2026-07-29, version 11.6* Offering different options of payment which are very flexible ### 5/5 — Good offers *2026-07-26, version 11.6* Great offers but still nice stuff coming in ### 5/5 — Easy *2026-07-23, version 11.6* Thank you ### 5/5 — Lisa *2026-07-18, version 11.6* Friendly amazing staff ### 5/5 — Clothing *2026-07-16, version 11.6* Amazing services --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*