# Rivermark Mobile — user reviews > 84 indexed App Store user reviews of Rivermark Mobile by Rivermark Community Credit Union, rated 4.82/5 from 7,437 ratings. - Source: https://appshunter.io/ios/app/rivermark-mobile/id1045553798/reviews - App overview in markdown: https://appshunter.io/ios/app/rivermark-mobile/id1045553798.md - Rating breakdown: 5★ 6,624 · 4★ 564 · 3★ 104 · 2★ 38 · 1★ 106 ## What do users think of Rivermark Mobile? Overall sentiment: neutral **Pros** - 💳 Convenient mobile banking features - 🤝 Friendly and helpful staff - 🔒 Secure banking experience - 🏦 Great credit union overall **Cons** - 🐛 Frequent app crashes and loading issues - 🔍 Reduced visual clarity after recent UI changes - 🔑 Lack of 2-factor authentication support - 🕰️ Slow mobile deposit processing **Commonly reported bugs** - App freezes on login screen - Compatibility issues with older devices - Mobile deposit camera not working properly **Most requested features** - Bring back quick balance widget - Add support for multiple FaceID logins - Improve mobile deposit functionality - Enhance account management tools ## Newest reviews (15 of 84) ### 3/5 — App not Loading lately *2025-02-10, version 2024.10.10 (2024.10.1.10)* This app has been great most of the time, but lately it is loading terribly and it has been very frustrating. It’s a wonderful credit union, but I am hoping this can be resolved soon. ### 4/5 — Love/hate *2025-01-29, version 2024.10.10 (2024.10.1.10)* I love the bank very much but as of the last update, my app does NOT work. ### 3/5 — Bad update *2025-01-21, version 2024.10.10 (2024.10.1.10)* Since the new update upon login the page just continues to load and I have to hard close the app and log out and try 1-2 more times before I can successfully see my banking information ### 3/5 — App has changed *2025-01-06* I’ve never had trouble with the mobile app before- and I have loved how simple and accessible it has been. Recently though- since the “we’re open late” sign at the top has been added- the app will not open properly for me. I have to close out about two times before I can see my account info. Please fix!? ### 3/5 — Buggy *2025-01-03, version 2024.10.10 (2024.10.1.10)* App mostly works great. Upon log in on my up to date iOS device - account details churn and fail to load. you need to nav to another screen like transfers and return to accounts for this to appear. ### 4/5 — Please bring back the quick balance widget! *2024-12-23* This has always been a solid app, but since the iOS 18 update the quick balance widget has disappeared and I really enjoyed it and used it daily, now I’m sad without it. ### 3/5 — Please revert most recent UI change as it reduced the visual clarity between different accounts. *2024-12-19* I’ve been a Rivermark member for a few years now, since about 2016 or so. In that time I’ve never had an issue with the mobile app. In fact, I’d say it’s one of my preferred mobile banking apps, of all the institutions I’ve used so far. The app has remained simple over the years, not becoming bloated, which I very much appreciate. It doesn’t get in your way, and lets you do everything you’d want to on mobile. The most recent change however, decreased the visual clarity between different accounts on the main screen. There needs to be another background color or something so that it is easier to see which numbers correspond to which account. ### 4/5 — Widget *2024-12-03, version 2024.4.0.11* Please update the app so we can have the widget that lets you see your balance in today view ### 3/5 — Good credit union terrible customer service *2024-01-28* I been using this bank for a few years now. But this is not my principal account or my business account the bank has a lot of potential but the customer service/tellers and some of the people working there need a lot more experience. This is one of the reasons why I don’t take any accounts or financial business for this bank I had finance a couple of vehicles with river mark I never get the titles for them ever when I asked to the customer service for the vehicle’s titles the customer service said that I would get a lean release to go to DMV to request a title and also they won’t reinvest the fee for the titles “ that I had paid out front already at this financial institution. But the system and online banking is great! ### 4/5 — Add Support for Multiple FaceID logins *2024-01-19, version 2023.10.1.1* Good app but lacking support for multiple logins using FaceID. We have a personal login and a business login. Such a pain to use when we set strong passwords with 10+ characters. ### 5/5 — Rivermark *2022-12-11, version 2022.6.0.1* Easy banking It’s the jam ### 5/5 — On line deposit *2022-07-21, version 2021.11.0.67* I really like the on line deposit option. So easy ### 5/5 — Best credit union for sure! *2022-03-31, version 2021.11.0.67* The app is easy to use and very helpful and convenient. ### 5/5 — Best Banking and Loan experience *2022-03-10* Everyone on staff is helpful, competent, and pleasant. The iPhone app is so helpful that I don’t have to call and ask questions as I have at another credit union. Plus we have a great interest rate on our refinance for the home. They are definitely five star ### 5/5 — No calendar *2022-01-11, version 2021.11.0.67* Great except that you get a roll a date bar instead of a regular calendar in Bill Pay ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2024-01-17, version 2023.10.1.1* This App is full of bugs and functionality that doesn’t work. Truly an App from a credit union. ### 1/5 — Not a great banking institution *2023-03-21, version 2022.9.2.1* Rivermark could use leadership with banking and finance backgrounds ### 1/5 — All around meh *2022-09-13* This app is the definition of just ok. The bill pay takes forever to go through and there is no record of pending bills. The customer service has been weak at best, with different incorrect answers given depending on who you speak with. The app has no functionality to order checks, debit cards, etc. Worst of all, I have to deal with the reminder that even in 2022 sexism is alive and well, as my husband’s name is the only one listed when I log in, even though this is a joint account (also, news alert: the wife is the bread winner. What?!? No. Can’t be!). All in all this is the most meh app experience from the most meh bank around. ### 1/5 — Rivermark is the worst *2021-09-17, version 2021.6.0.66* This is the worst place to have your money and the employees treat you like garbage. ### 1/5 — Almost funny *2021-07-23* Banking with Rivermark feels like getting in a time machine and going back to the innocent days of 2007, back when apps were first-gen and banks could barely figure out how to offer online services. Don't count on anything to work intuitively, or in line with industry standard. It's almost funny how amateurish Rivermark is. I regret opening my account t here, and especially regret that I have to keep using their rinky-dink app. ### 1/5 — Deposit *2021-03-04, version 6.5.5.63* Deposit requires 4-5 retakes photos on endorsement side of check. Each retake is taken the same way. Quite frustrating ### 1/5 — where’d the money go *2020-09-21, version 6.4.1.61* I downloaded the app and it’s telling me I have no money, bad app, telling lies ### 1/5 — Version 6.4.1.61 Error *2020-08-12, version 6.4.1.61* I just updated to the newest version and I keep getting the error message “Application Error We are unable to display your information at this time. Please try again later.” It has been over 24 hrs...how much later to I need to wait? If this is fixed soon I will upgrade my star rating if it allows me to. ### 2/5 — No place to add code for 2-step authentication *2024-12-24, version 2024.10.10 (2024.10.1.10)* This would be a good app if it had a spot to respond with the code for two factor authentication. I get the code, but then there's no input available to put the code in the app. ### 2/5 — Widget gone *2024-09-18, version 2024.4.0.11* I hope they plan on making a new widget. The current one is not supported on iOS 18. From what I understand they have know about the problem since iOS 14. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2024-10-11, version 2024.4.0.11* I can have every transaction pop up on my phone. Fraud charges I can see right away and everything is right here. Deposits, transfers, balances and everything. I love Rivermark. Best Credit Union out there. Love the app and the people. First class. Thank you Rivermark. ### 5/5 — Maria *2024-07-27* Love this bank. They are so friendly when you go in. I’ve had to get 3 new bank cards due to some hacking/fraud. But they worked it out and gave me what they took. Enjoy the Kiosk’s so much. I feel Safe and THIS is my forever Bank. Thank you for taking a chance with me!! Maria Martinez ### 5/5 — Thank you *2024-06-25* I absolutely love Rivermark. I’ve had my account there for a very long time. You’ve always been there for me believed in me and I will never go with another credit union thank you thank you thank you. ### 5/5 — Best CU in Portland *2023-11-18* I absolutely love banking with Rivermark and have referred many of my friends and family. I don’t understand how people are still with big banks. This mobile app is great, and have enjoyed the new card control features. The video chat capabilities are amazing, making it even easier to skip trips to a branch. ### 5/5 — Efficient *2023-10-31, version 2023.7.0.1* I really appreciate the efficiency of this app, it works smoothly. ### 5/5 — Easy access *2023-10-21, version 2023.7.0.1* This app is pretty easy to use& I love being able to monitor my accounts way better than I have ever before. ### 5/5 — Best place to bank! *2023-10-17* I love this credit union!!! I can’t say enough good things about it. I travel and online banking lets me bank no matter where I am. Love it’s ease and the friendly staff when I need to talk to a live person. ### 5/5 — The Best Banking App *2023-08-09* I love the new and now improved card control. “Lost” my credit card in the couch. Turned it off and back on when found. Set travel notifications before you leave town and you’ll have no card problems whether in Europe or Eugene. Merchant mapping shows every transaction. Mobile deposit works every-time. I like to redeem my credit card points for cash wherever I want. Talking to a video banker saves a trip. ### 5/5 — Good *2023-07-07, version 2023.3.0.1* Loving it so far ### 5/5 — Maria *2022-12-29, version 2022.9.2.1* Love this bank. They are so friendly when you go in. I’ve had to get 3 new bank cards due to some hacking/fraud. But they worked it out and gave me what they took. Enjoy the Kiosk’s so much. I feel Safe and THIS is my forever Bank. Thank you for taking a chance with me!! Maria Martinez --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*