# Riyad Bank Mobile — user reviews > 79 indexed App Store user reviews of Riyad Bank Mobile by Riyad Bank, rated 4.51/5 from 10,696 ratings. - Source: https://appshunter.io/ios/app/riyad-bank-mobile/id1445567211/reviews - App overview in markdown: https://appshunter.io/ios/app/riyad-bank-mobile/id1445567211.md - Rating breakdown: 5★ 8,330 · 4★ 1,071 · 3★ 453 · 2★ 191 · 1★ 673 ## What do users think of Riyad Bank Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use and familiar - 👍 Convenient and saves time - 👍 Reliable and secure - 👍 Friendly and user-friendly interface **Cons** - 🐛 App crashes and freezes - 🐛 Slow performance and response times - 🐛 Glitchy and buggy features - 🐛 Unreliable and unstable - 🔒 Security and authentication issues - 👎 Poor customer support **Commonly reported bugs** - Login and authentication problems - Issues with transferring money between accounts - Inability to access account information - Frequent app crashes and freezes **Most requested features** - Improve Face ID and biometric authentication - Add more payment and transfer options - Enhance app stability and reduce crashes - Improve overall user experience and design ## Newest reviews (14 of 79) ### 3/5 — Face ID *2022-03-18, version 3.7.1* After the 3rd update still have issue in Face ID ### 5/5 — Very convenient *2021-12-18* Very easy to use and saves a lot of time. International transfer is very easy and at a good price. I did a transfer to my HSBC UK account it cleared in 48hr. The virtual card is pretty cool, you can add it to Apple Pay and just make a new one if you’re concerned about security. ### 5/5 — It’s very good and easy to use *2021-05-23, version 2.8.0* Thank you ### 5/5 — It is a great and flexible application *2021-05-22, version 2.8.0* I like using this application))) ### 5/5 — Bank app *2021-05-13* It’s a nice Nice application that will do everything on your own home instead of going to a bank catching Covid 19 or waiting in A long line. ### 5/5 — App *2021-05-11* Great ### 5/5 — Excellencey *2021-05-10, version 2.8.0* So easy to deal with ### 5/5 — OSA8645 *2021-05-09, version 2.8.0* Very practical and extremely useful application. Thanks so much ### 4/5 — Receipt Issue *2021-05-09, version 2.8.0* If I pay the bill I don’t get receipt. ### 5/5 — Great *2021-05-08, version 2.8.0* Easy interface ### 4/5 — Excellent but... *2021-05-07, version 2.8.0* Need more improvements in performance, les bugs. ### 5/5 — ممتاذ جدا *2021-05-07* ممتاذ جدا انصح بتحميله ### 5/5 — Rating *2021-05-06* Very helpful and user friendly ### 5/5 — Very good *2021-05-05, version 2.8.0* I like this application ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes immediately *2024-03-23* It’s has been three months since this app stopped working On iphone 7 running ios12.3 , It won’t let me process to the home page menu , a bank with billions of money in its profile can’t hire developers who can make reliable app for them , absolutely shambolic bank 🏦 , you really need to fix it cos ppl needs to pay their bills so they can live a normal life , I wanna pay my bills too . **Developer response:** Dear customer, kindly provide us with your detailed experience for better assistance, and please contact us at 8001242225 or info@riyadbank.com and we will be happy to serve you. ### 1/5 — Fake ratings. Terrible ux. Design ok *2023-04-19* The banks cx is terrible. Theres sms, then phone calls, then face id then sms again, make up your mind! Just keep adding stupid things without checking the ux. Cant paste iqama numbers either, youre a bank, im using it to issue visas for my maids why cant i paste. Terrible over all experience **Developer response:** Dear customer, kindly contact with us at 8001242225 or info@riyadbank.com and we will be happy to serve you. ### 1/5 — Bad *2023-03-01* This app fixes one problem but builds more. Why do I need to turn on my location to access my money? Whoever thought of this needs to be fired. We, the customers, do not need to tell you where we are at to use our money. Also, the face unlock still hasn’t been fixed. We are in 2023, these are simple things to resolve. I am sure the response will be a random bot who will say call “call this number.” **Developer response:** Dear customer, kindly provide us more about your experience for better assistance, and please contact with us at 8001242225 or info@riyadbank.com and we will be happy to serve you. ### 1/5 — Horrible services *2022-07-17* This app just prove how horrible the services form this bank! Not even simple transactions can be done without being glitchy or annoying. No direct support from the employees, and even when I asked for that no one responded. Only bots that give u a loop of options till u lose your mind. My Mastercard was frozen for no obvious reason during my travel and I can imagine how that froze my life. Trying to call the support team from the app, website, and called them but no response. A mistake to have an account in this bank. *Update (to developers’ response): I already have sent tons of email to u, yet u didn’t even bother to reply. Apparently Your service only to whom u find profitable. **Developer response:** Dear customer, we regret to hear that, kindly provide us your experience for better assistance, and please contact with us at 920002470 or info@riyadbank.com and we will be happy to serve you. ### 1/5 — سئ *2022-02-23* سئ جدا لي الحين اكثر من شهرين احاول اغير الرقم السري مو راضي يزبط معي ### 1/5 — Face ID issue *2021-04-04* بصمة الوجه لا تعمل Face ID doesn’t work ### 1/5 — The last update is trash!!😡😡 *2020-12-06* I transferred money to my other card when i wanted to pay with it and it says there’s not enough money!! What is this?? And now when i wanted to transfer the money back to the first card it says there wasn’t any transferring from the beginning!!! Excuse me?!! What should i do now?? Fix it please! this app was good but now it’s getting worse and worse!! **Developer response:** Dear customer, kindly contact us at 920002470 or info@riyadbank.com and we will be happy to serve you. ### 1/5 — The old version was better than this bug app *2020-09-30, version 2.2.0* Unfortunately, the new version of RiyadBank mobile is very bad. The application is slowly and has a lot of bug. I hope the new version will be good ### 1/5 — شكوى *2020-09-21* السلام عليكم... مشكله البرنامج كثير من الاحيان ما بيفتح وبعطي مسج error **Developer response:** عميلنا العزيز، يؤسفنا سماع ذلك ونأمل منك مشاركتنا ملاحظتك عبر البريد الالكتروني info@riyadbank.com و سيتم النظر في الملاحظة بعين الاعتبار. ### 1/5 — للاسف التطبيق لا يعمل *2020-07-29* للاسف التطبيق لا يعمل و ذا قدرة استيعابية ضعيفة خاصة في وقت نزول الرواتب ... اخر تحديث كان السبب **Developer response:** عميلنا العزيز، نأمل منك التواصل معنا على الرقم 920002470 لنتمكن من خدمتك. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use and familiar *2022-03-25, version 3.7.1* Easy to use and familiar ### 5/5 — Rating this application *2022-03-22* I found this application is a very useful and a friendly tool to use. **Developer response:** Glad to hear that. ### 5/5 — Good job *2022-03-22, version 3.7.1* Thanks Ryadh Bank for all services in application ### 5/5 — Thanks *2022-03-16, version 3.7.1* Easy use! ### 5/5 — Best bank *2022-03-13* Riyadh bank is the best of all ### 5/5 — I love it *2022-03-11, version 3.7.1* Perfect and easy to use ### 5/5 — excellent app *2022-03-10, version 3.7.1* easy access, friendly usage and reliable ### 5/5 — Mr ALDOSSARY Abdullah *2022-03-09, version 3.7.1* Every things you need from banking you got it from the app ### 5/5 — All I need & Very User Friendly *2021-12-19* The App is amazing and very easy to use. Seems very safe Aden secure as well. Compared with other banks i have used, this is the best till now. Well done ### 5/5 — Beneficiary *2021-12-18* Some time adding a beneficiary is too hard --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*