# rmAppSuite Pro — user reviews > 60 indexed App Store user reviews of rmAppSuite Pro by London Computer Systems, Inc., rated 2.51/5 from 118 ratings. - Source: https://appshunter.io/ios/app/rmappsuite-pro/id1463079023/reviews - App overview in markdown: https://appshunter.io/ios/app/rmappsuite-pro/id1463079023.md - Rating breakdown: 5★ 33 · 4★ 3 · 3★ 12 · 2★ 17 · 1★ 55 ## What do users think of rmAppSuite Pro? Overall sentiment: negative **Pros** - 👍 Helpful for on-the-go note taking - 👍 Real-time picture submission - 👍 Can text from the app **Cons** - 🐛 App is very laggy - 🐛 App CONSTANTLY crashes - 🐛 App won't open after update - 🐛 Calls don't come through - 🐛 Outdated interface - 🐛 Slow beyond comprehension - 🐛 Hard to navigate - 🐛 Not intuitive - 🐛 Clunky with no clear labeling - 🐛 Inefficient and full of software bugs - 🐛 App frequently freezes or closes - 🐛 Unintuitive to the extreme - 🐛 Archaic MS-DOS level program - 🐛 Laggy Windows program - 🐛 Garbage - 🐛 Not useable - 🐛 A step backwards **Commonly reported bugs** - App very laggy - Phone system not the best - Keep reinstalling the app so it works properly - Won’t let me open app - App CONSTANTLY crashes - New update app won’t open - Calls don’t come through - Can’t get it fixed - Can’t upload pictures and notes while connected to wifi - Cannot log out because of unsaved service issue - Service issue says no access - No access to proper information when needed - App is very limited with outdated interface - Newest update makes using the app more difficult - Work order number stands in front of words, alphabetizing same as date - Very little functionality needed to operate rent manager - App is hard to navigate - App is shockingly bad - Won’t let me change location because of unsaved violation - App isn’t booting up - App is very slow in loading - New update to work orders prioritizing title start with work order number ruined organization - Previous versions were more intuitive - Newest version didn’t improve on older version, made it worse - Takes forever to load new filter - Not able to provide permission to access camera or camera roll - Cannot see where to fix permission issue through the app - Some things take too many steps (inspections and filtering for service orders) - Cannot see call log without VoIP setup - Takes a dozen taps just to get an inspection going - Can’t see inspections or service issues without counterintuitive filtering - Texts don’t update without going back to main page - Work orders are hard to navigate - Continues to show closed and open orders from 3 years ago - Trying to navigate the app is confusing and aggravating - Can’t access any accounting features or reports - App used to show inspections created, now can’t see them - Have to log into RMX version online to see inspections - Cannot upload pictures - Company haven’t corrected issue for almost 5 months - Inspections won’t complete after submitting - Inspections stay marked as “building media submission” - Inspections locked out from viewing in main program - App version on phone is very limited with tenant account access and property information - Service issue disappears after navigating away - Can’t stop from alerting on days off - Old app had features new one does not - Old app showed balance on outside - New app doesn’t show all names when searching - New app shows past and future tenants - Old version allowed seeing tenant AR balance in the field - What used to take one click now requires eight clicks - Information presented is slightly less valuable - Some details are missing - Takes too many steps to get to resident names - No filtering by unit number - Can’t take payment or check tenant’s transactions - UI is atrocious - Code written by someone who doesn’t have a clue - App is clunky - Slow as a bunch of senior citizens - Maintenance can’t see hours for the week - Supervisor app is useless, doesn’t allow seeing all users - Doesn’t show tenant payment and transactions like old app - Drops calls a lot - Seems pretty buggy over all - Text messages show time from a different time zone - No “red bubble” alerting for new text - Spend more time with app frozen than working - App frequently freezes or closes - Basic component of tracking rental finances takes 37 steps - Manually import every transaction from bank - Have to categorize transactions - Have to track transactions - Need to use janky Microsoft program to use on Mac - Complicated and hideous process - TWA does not work - Need to go to main application for simple changes - See all text messages and notices from every property manager communication - Technicians can’t be clocked into multiple service orders - Wasted time fixing clock in/clock out errors - Unable to tag a new service issue to a property/unit through the app - Tenant account number should be next to tenant name - App doesn’t work, freezes every time - Can’t access contacts on phone - Old version fits needs better - New version adds text and VoIP calling and that’s it - VoIP is not important unless tricking boss - Customer service says they are aware of issues and have no timeframe for redevelopment **Most requested features** - Allow choosing a different map - Ability to add contact info to tenant profile - Ability to edit contact information - Ability to add assets through the app - Allow users to see a call log without VoIP setup - Ability to see all users like technicians - Create custom inspection templates - Bulk manage text messages - Tag a new service issue to a property/unit - Tenant account number next to tenant name - Filter out previous tenants - Search tenant by unit number - Dark mode option - Advanced analytics dashboard - Do not disturb feature - Ability to set 'list view without filters' automatically - Allow technicians to not be clocked into multiple service orders - Add credit card processing to the mobile app - Provide access to customer cash pay account number - Commercial aspects for commercial PM companies - Ability to delete residential lingo - Customize RM defaults - More customization options - See tenant balances on the outside without searching - See all names from current tenants only - Reopen a closed work order - See how many hours maintenance has for the week - Set up and action TWA via the app - Filter service orders more easily - Improve filtering for service orders - Make app more user friendly - Allow editing and organizing work orders by name - Make app more mobile friendly - Improve tenant account access - Improve property information access - Improve inspection functionality - Improve filtering for service orders ## Newest reviews (16 of 60) ### 2/5 — Garbage *2025-12-26, version 1.57* If you own a business and need to call people use a different app. I miss transfers, calls don’t come through, and I can’t get it fixed I have called a few times. ### 2/5 — Service Issue *2025-08-02, version 1.54* I cannot log out because I have one unsaved service issue. I go into the service issue but says I don’t have access.? ### 2/5 — New updates make it a harder experience with extra steps *2025-03-24, version 1.50.2* Newest update, with the “scheduled view” and automatically adding the filter for “today’s schedule” has made using this app more difficult. Now I have two extra things to circumvent every time I would like to see my work orders. Make a way to set it to “list view without filters” automatically for more ease of access. I understand you have an intended way of us users using your application, but it seems like the “better” you make it, the worse our experience becomes. We used to be able to edit and organize the order by name but now the work order number stands in front of the words so alphabetizing does the same as organizing by date because its the same order. I think you’re overthinking a very simple and functional app ### 1/5 — Shockingly Bad. *2024-08-20, version 1.45* I would be embarrassed to release this app to the public. It’s like someone who doesn’t know how to create applications created this app. It’s CLEAR they put ZERO effort into creating an app that is worth using. You would think they would do something about it with the terrible reviews and in this day and age you need to have an awesome application if you want your customers to stick around or better yet if you want to gain new customers. ### 1/5 — Trapped In one location *2024-07-24, version 1.45* It won’t let me change location because it says there is an unsaved violation but there isn’t ### 2/5 — Functions *2024-05-30* It does work, usually. It currently isn’t even booting up for me for some reason but I know tomorrow it will probably work again for some reason. The app does function as a work order system but is very slow in loading, especially with messaging tenants or clients. The new update to the work orders prioritizing the title start with the work order number has completely ruined any organization I had before. I can no longer sort them based on any title I make because the work order number trumps any choice I have, making any organization of work orders frustrating. **Developer response:** Hi Ryaz, We would like to learn more about the login and work order issues you are experiencing. Please reach out to our support team at 800-669-0871 option 4 with additional information. ### 1/5 — Not a great app *2024-04-29* Previous versions of rent manager mobile app were more intuitive. The newest version didn’t improve on the older version. It made it worse. Used to be able to just hit a button select the filter you wanted and within a second or 2 have the new filter loaded. This now takes forever while watching the spinning wheel. I used to work in an IT department for a top 500 company it really seems like zero time is spent on research and development because newer versions of the app lack the better features from a user standpoint than the older versions. **Developer response:** Hi Zappayou, We would like to learn more about your experience with rmAppSuite Pro. Please contact us at ios-rmrdev@lcs.com so we can look into the features and functionality mentioned above further. Thanks! ### 1/5 — Feedback - Help *2023-10-08, version 1.38* Here’s my problem; It’s currently 2:00 a.m.—I received an “emergency” call from a tenant and they didn’t leave a message. In an attempt to reach back out to see what the issue is, I cannot do so because I can’t see a call log. Now, I’m newer to this platform/app use—this is probably the first of many feedback posts. Please allow users of the app to see a call log without having to go through the voip setup. You should at least be able to see who’s called only getting stopped with a voip set up notification once attempting to call. Especially if setting up properly requires a representative of Rent Manager to do so. Or allow this set up to happen by the user. ### 1/5 — Not useful for mobile work *2023-09-09, version 1.37* This app does not help us work on the go. It takes a dozen taps just to get an inspection going. Then you can’t see the inspections or service issues without a lot of counterintuitive filtering. The texts don’t update without going back to the main page first. Very disappointing, because we really do need a functional mobile app. ### 1/5 — Not good *2023-07-15, version 1.35* Nothing works in this app. Work orders are hard to navigate and continues to show me closed and open orders from 3 years ago. Trying to navigate the app is confusing and aggravating as it already is. Nothing online to help. I use the contact mostly to see tenant balances and that’s even more useless than anything. Can’t really go into it into details of the tenant or make adjustments. Only good thing about it is getting the tenants phone number and texting them, but that’s also an extra charge. Can’t access any accounting features or reports. Waste of money actually. Forget trying to go online and use the website. That’s even more useless. You guys need to do better since most of us Owners, property managers and supers are on the field most of the time and need this to be more mobile friendly. App and website… we cannot lug around a laptop to make it more functional. ### 1/5 — Beyond fed up with LCS/Rent Manager *2023-05-26, version 1.34* I am experiencing nothing but absolute degradation in the quality of service, features, efficiency and effectiveness of LCS products and services. The app use to show the inspections that you created, but when I called today because I couldn’t see the inspections created two weeks ago, you can no longer see it in the app that you created in.. what?????? absolutely amazing, in bad way. I was told that you have to log into the RMX version online to see them, however, what’s the point of having an app if you have to log out of it to log into a web browser version in order to see what you submitted and not be able to see in real time what you used to be able to see. I must say there was a point when I applauded it Rent Manager/LCS, however, I definitely need to find a new vendor that can accommodate making my business operations more difficult Beyond fed up!! ### 1/5 — Cannot upload pictures *2023-05-26, version 1.34* Terrible Company haven’t able to correct the issue for almost 5 months ### 1/5 — Inspections won’t complete *2023-04-05, version 1.33* I was super excited to start using this app for inspections with the realty company I work for. However, non of my inspections complete after submitting. They stay marked as “building media submission” and are locked out from viewing in the main program at the office. The app version on my phone is very limited with tenant account access and property information. ### 2/5 — My issues not displayed *2023-02-16, version 1.31.1* When a service issue is received I am able to view it but after I navigate away from services menu and return the service issue disappears and can’t be retrieved even through filters ### 2/5 — Cant stop from alerting me on days off *2022-10-22, version 1.28* Every sat and sunday i am reminded to do what i do during the week. ### 1/5 — Rent manager getting worse by day *2022-10-16, version 1.28* First I was excited downloading the new app from rent manager but once I downloaded it I realized that the old app had some features that the new does not have. for example, in the old app you were able to see everybody’s name AND THE BALANCE on the outside without having to search. Now when you search not all the name coming up and even when it comes up you actually have to press on the name and then you can see the balance. Also in the previous app it only came up all the names from the CURRENT tenants unless I selected differently and now when I search it comes up all names from past and future. Many other things rent manager is getting worse by the day, be smart and change from rent manager. Many other much better companies out there. ## Most critical reviews (10 lowest-rated) ### 1/5 — Drops all the time *2026-07-01, version 1.59.1* This app is enough reason to consider using a different software provider all together. It is simply not reliable and in the service business of property management missed phone calls are potentially a very big deal. Our team is increasingly realizing the need to figure out a plan B. ### 1/5 — Using because we have to. App is very laggy, phone system is not the best, and more *2026-03-16, version 1.58.5* Using because we have to. App is very laggy, phone system is not the best, and now have to keep reinstalling the app so it works properly. ### 1/5 — Not working *2026-02-18, version 1.58.2* Won’t let me open app ### 1/5 — Disappointment *2026-02-18, version 1.58.1* I can’t even honestly begin to find the words for how inconvenient this app is. The app CONSTANTLY crashes and I mean CONSTANTLY. I have to remove the app from my phone and begin hours of work. I do NOT recommend this app to anyone. ### 1/5 — New update app won’t open *2026-02-17, version 1.58.1* Phone automatically updated the app and now the app will not completely open at all after the update ### 1/5 — Function *2025-12-16, version 1.56* Allow me to choose a different map other than the devices automatic map ### 1/5 — Can’t add contact info *2025-08-04, version 1.54* Being able to simply add contact info to a tenants profile would go a long way ### 1/5 — President *2025-06-03, version 1.51.3* Completely a disaster comparison to what was sometime ago no access to proper information when needed ### 1/5 — Property manager review *2025-04-28, version 1.51.3* The app is very limited with outdated interface which is slow beyond comprehension. You cannot work with this app on a day-to-day. Something needs to be done to update this app to a higher degree of functionality. ### 1/5 — Not much you can do *2025-03-17, version 1.50.2* Very little of the functionality that we need to operate rent manager. Currently using RM12 on a laptop, it’s good. The phone app - hard to navigate. ## Most praised reviews (10 highest-rated) ### 5/5 — RM App Suite Pro for the win *2021-07-01, version 1.20* Super handy app to have on the road for us. We manage over 200 apartment buildings and condo and this app saves us time on the road, highly recommend. ### 5/5 — Handy for in the field and without immediate access to computer *2021-05-21, version 1.19* Not sure why this is only 3 stars, but I think the app is very handy for away from office and without a computer nearby with RM installed. Great for maintenance in the field recoding violations, move out inspections, and updating service issues. ### 4/5 — Tenant Relation *2026-07-23, version 1.59.2* Helpful for on the go note taking and contact information on the ground. Real time picture submission and notes could be smoother but over all better than nothing remote. ### 4/5 — Service issues *2020-06-09, version 1.12* Why are we unable to tag a new service issue to a property/unit through the app? ### 3/5 — Waste of time *2025-12-23, version 1.57* Great features but if I can’t upload pictures and notes while connected to wifi at my desk, I have little hope for my techs in the field. ### 3/5 — Not able to give permissions for photos *2023-11-29, version 1.39* When trying to test out the service portion of the app, I am not able to provide permission to access my camera or camera roll. Seems like everything looks ok from my phone settings side, but cannot see where to fix this issue through the app. ### 3/5 — Needs a bit more work *2023-10-29, version 1.39* Love the app. Had to take the courses and it helped in understanding how it works better. There are some things that take too many steps(inspections and filtering for service orders), but at least they work. However, the 2 that need some major updates when working in the field are: First the ability to edit contact information. Example: tenant changed number, had to knock on door to get in contact with tenant, and when they give you the new number you can’t modify it until you get back to the office. The second is Assets. Why can’t the asset be added through app? It would improve accuracy when installing new appliances to do it while in the unit, and not wait to get to the office if the techs are installing several appliances into several units. ### 3/5 — Needs to be more user friendly *2022-06-21, version 1.27* I wish there were more customization options. Maybe I’m looking in the wrong place, but it would be nice to be able to create your own inspection templates, say for a 3 bed/2 bath home, or a 4 bed/2.5 bath. That way, when a home like that comes up, you go directly to the pre-made template, instead of having to alter the generic one each time. ### 3/5 — Text Messaging *2021-02-27, version 1.18* Being able to manage the Text Messages in bulk would be very helpful. Currently to mark them read, they need to be opened individually. Being able to select multiple and mark “read” would help. Even when they have been read on the RMO, the rmAppSuite Pro still shows as unread. ### 3/5 — Better but needs improvement *2020-11-11, version 1.16.2* The app is better than the RMSuite, but still needs improvement and bug fixes. While it has more features, The app frequently freezes or closes the entire app when out when attempting to close out a work order. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*