# RMR Benefits Legacy — user reviews > 30 indexed App Store user reviews of RMR Benefits Legacy by Rocky Mountain Reserve, LLC, rated 4.00/5 from 291 ratings. - Source: https://appshunter.io/ios/app/rmr-benefits-legacy/id669625699/reviews - App overview in markdown: https://appshunter.io/ios/app/rmr-benefits-legacy/id669625699.md - Rating breakdown: 5★ 197 · 4★ 18 · 3★ 7 · 2★ 10 · 1★ 59 ## Newest reviews (10 of 30) ### 2/5 — Not happy *2024-09-29* When making changes to the apps. It is now not give me a place to submit my claims. therefore causing problems in getting things in in a timely manner so that my money isn’t given back to you ### 1/5 — Debit Card benefit *2022-08-16, version 22.05.00* I can’t use the card. Had been called and still the same. Can not use the card, always denied ### 1/5 — Poor communication *2022-05-18, version 22.03.00* There is poor communication about orders placed. I cannot find or track where my order is ### 1/5 — Not working *2022-03-29* This app hasn’t been working for over a week. I can’t look at my account other than deposits made but no total amount of what is available or anything else. Please fix the issue. Keep saying unknown error try again later but it’s been 10 days now. ### 1/5 — Still poorly written *2021-11-16, version 19.0.1* Why? Why would you add a button to log in. Once you have joined, there should be no more selection. It should assume you want to log in. It should NOT ask every single time. So frustrating. Also, I think the constant changes to navigation aren’t necessary. I’m required to use this app, but I don’t really want to. ### 1/5 — Worst app ever! *2020-12-10* This app is extremely slow, is not user friendly and does not provide needed specific information for the user! This entire company is the worst at providing needed specific information about anything to do with YOUR MONEY and perimeters around your account! THEY REJECTED A CLAIM FOR VITAMINS THAT YOU CAN PURCHASE FOR EXTREMELY INFLATED PRICES ON THEIR PHARMACY PAGE STATING THEY ARE NOT FDA APPROVED! ### 2/5 — Confusing *2020-06-18* I find the app to be confusing. The colors used are not in contrast to distinguish information. The font in general is too small. The way that past years data is not really in a different part of the app makes it more difficult to use. There is a lot of room for improvement. ### 2/5 — Can’t make claim *2020-03-13* One of the main uses for this app does not work. The Submit a Claim function has required fields with no values, so you can’t proceed beyond step 1. This is unfortunate cause there are other nice features of the app. It makes me wonder how rigorous their QA process is... ### 1/5 — Fix layout! *2018-12-03, version 7.0* It’s been over a year since the iPhone X was released...layout should be updated for that screen by now. ### 1/5 — The one thing I need it to do *2018-01-08, version 6.0.2* This app is very difficult to use. There is no explanation and there are no words. The one thing I need to do tonight and it won’t do is submit the requested receipts. ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult to use *2024-12-23* I would like to submit receipt for reimbursement but this updated app doesn’t allow you to do what was previously easy to do. ### 1/5 — Locked my account *2024-12-14* My account was locked when I failed to upload a receipt from the optometrist. Now, after uploading the receipt several times, I am still unable to access my money. Not great. ### 1/5 — Waste of time *2024-10-09* I had funds on this account with my employer and one day they went missing. I’ve been attempting to call, just to be told wait time is 6 minutes and I’m waiting for 25 minutes just to be told no agents are available and the call ends. I EVEN CALLED right when they OPENED! On top of that I have emailed them and have no received an answer. ### 1/5 — Hard *2024-09-08, version 24.08.00* Hard to navigate ### 1/5 — Worst app ever *2024-07-19, version 24.05.00* Account has outdated information and is hard to navigate. ### 1/5 — Horrible *2024-05-13* Both app and website are constantly down. You post deposits late. Fix your issues! ### 1/5 — Super slow *2024-04-19* Takes forever to switch screens. No search function. ### 1/5 — Dreadful company *2024-03-23, version 24.03.00* Very frustrating to use and work with ### 1/5 — They keep your money! *2024-02-23* Filing a claim is a chore and they take months to reimburse. When you call to speak with someone they give excuses of their claims reimbursement department being extremely backlogged. I wish the City and County of Denver would have stayed with Alerus. ### 1/5 — Really bad *2024-01-21, version 23.11.00* Terrible user interface, have to login every time with a code sent to you even when using Face ID, can’t get reimbursed through the app like they say you can, very slow even on a fast connection. If you have to use it I’m sorry. The website is fine so I’d highly recommend that instead of the app. There’s a reason why it has so few reviews and most of those are poor ratings. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2020-04-21* With the direct deposit feature and ability to take pictures, reimbursement is very straight forward. ### 5/5 — Awesome app! *2020-01-25* I love the app! So easy to use and even easier to submit a claim. Thank you 🙏🏼 ### 5/5 — Sooooo much better than the paper version *2019-12-25* So easy to submit claims and reimbursement requests. Use this all the time with ease ### 5/5 — Convenient *2017-10-20* So nice to have all the information I need, when I need it. ### 5/5 — Super convenient! *2017-10-13* How great is this!? Thanks for coming up with a way for us to reach you without fax or paper forms! I used the app for the first time this week and it worked Ike a charm. ### 5/5 — Great app for members *2016-04-30, version 4.3.1* This is a great, useful, easy to use app for anyone that has an account with RMR Benefits. My only complaint is that the company could have done better promoting the app. I didn't even see a link on their website . Let your account holders know that this app exists so that they can use it. ### 4/5 — Good but.. *2024-03-06* Wish it wouldn’t time out every time you step away from the app. Change it to stay open for a chosen amt of time. Say 10 minutes once you login. ### 4/5 — Take 2 for Face ID *2020-07-05* When I logged in it did not let me enable Face ID and I could not find that setting anywhere. But the next time I logged in just minutes later the app prompted me to use face ID. ### 4/5 — Functional app *2020-03-23* App is straightforward to use, and it’s always functioned fine for me. It is often a little bit slow to load, even on wifi. I also wish it had the ability to save drafts of claims. It’s frustrating to have to start over if time I have to exit the app to double check a detail. ### 3/5 — Good app *2018-06-20* I like I am able to see my transactions history for multiple accounts. Takes a while for deposits to take effect to the account. Unable to change profile information on the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*