# RMR Benefits — user reviews > 51 indexed App Store user reviews of RMR Benefits by Elevate CDB Inc, rated 4.90/5 from 904 ratings. - Source: https://appshunter.io/ios/app/rmr-benefits/id6479498415/reviews - App overview in markdown: https://appshunter.io/ios/app/rmr-benefits/id6479498415.md - Rating breakdown: 5★ 813 · 4★ 73 · 3★ 11 · 2★ 3 · 1★ 4 ## What do users think of RMR Benefits? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient reimbursement process - 💡 Useful features - 🚀 Quick access to account information **Cons** - 🐛 Buggy login/registration process - 🐛 Unreliable document upload functionality - 🐛 Glitchy user interface - 🔒 Concerns about privacy and security **Commonly reported bugs** - Login page does not accept changes to receive verification code - Date of birth field defaults to current date and cannot be changed - Keyboard covers text boxes, preventing form completion - Inability to cancel transactions or access certain features **Most requested features** - Add ability to view investment balance - Improve two-factor authentication process - Enhance search and help functionality - Allow dependents to be added for claims ## Newest reviews (15 of 51) ### 4/5 — Work Benefits *2026-07-27, version 1.11.4* The app allows easy accessible to my balance and accessibility to my funds. ### 2/5 — Difficult to upload documents but RMR refuses to verify anything themselves *2025-07-23, version 1.7.3* I think RMR’s goal is to get people to not use their tax free healthcare money because they make it such a pain to use their services. They make you submit documentation for everything instead of verifying some transactions on their end (like my old FSA provider did), their AI that scans documents can’t decipher anything from the documents by itself, you can only upload pictures in the app, you can’t upload any files from your phone. And even after going through the trouble to submit receipts with everything required by the IRS on them I end up having to go back and forth with the RMR people for about a week for every. Single. Expense. Because despite my documentation being good enough for the IRS, it isn’t good enough for RMR. If I wasn’t so determined to get my tax free money (and so convinced they’re determined to make me not get it) I’d quit using this service altogether, it’s been way more of a headache than it needs to be. They made me upload a copy of my contacts prescription (which I’m pretty sure violates HIPPA laws) to approve my online contacts order. Which makes no sense because no online contacts merchant will send you you’r order without a valid prescription anyways. Oh and RMR already had my itemized contact lens exam receipt I submitted early THE SAME DAY to get my eye exam paid for. This company does absolutely none of the leg work for you I’m not even sure why they exist. It definitely feels more like they work for the IRS than they work for you. ### 4/5 — Work Benefits *2025-07-15* The app allows easy accessible to my balance and accessibility to my funds. ### 5/5 — Easy to use! *2025-06-19, version 1.7.2* This is a great app and definitely easy to use. I recommend downloading it if you want a quick way to submit claim and get reimbursed. Many ways to get reimbursed (PayPal or Venmo even!). Always updating their system to be user friendly, thank you! ### 5/5 — RMR *2025-06-18, version 1.7.2* Excellent ### 5/5 — Easy and fast. *2025-06-16, version 1.7.2* Overall, I’ve had a pretty nice experience and it’s been easy to use 😁 ### 5/5 — Gay *2025-06-15, version 1.7.2* Gay ### 5/5 — Field Operator *2025-06-10, version 1.7.2* Liberty Energy ### 5/5 — Great and easy to use *2025-05-27, version 1.7.1* Easy especially with adding documentation ### 5/5 — Great app *2025-05-21, version 1.7.1* This app is so convenient. It makes my life so much easier! ### 5/5 — This is a great app *2025-05-20, version 1.7.1* I love that I am able To do what I need in this app ### 5/5 — Great update! *2025-05-19, version 1.7.1* Fantastic app. I love that it pulls the information off the receipt for me. ### 2/5 — Unimpressed *2025-02-22, version 1.6.3* Cannot view or manage investment portion of HSA. Investment options are weak - no money market. The login process is tedious and frustrating. It constantly makes me log in (after going less than 2 weeks of not using it - maybe even a few days?) even though I have Face ID enabled. The two factor authentication is annoying as well. It sends an email rather than a text message. This makes it harder when I’m not on WiFi and trying to avoid using cell data (not everyone pays for unlimited data). Every card swipe activity shows my name, even though the card used may have been the card for my wife or child. ### 5/5 — Good *2025-02-06* I can login. Never could with old one. **Developer response:** So happy to hear you're having a better experience on the new app. Thanks for the feedback! ### 5/5 — Easy to use! *2025-01-29* This is a great app and definitely easy to use. I recommend downloading it if you want a quick way to submit claim and get reimbursed. Many ways to get reimbursed (PayPal or Venmo even!). Always updating their system to be user friendly, thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Tedious to submit reimbursements *2025-08-27, version 1.8.0* Their AI tool does a terrible job, always requires additional review and the tool is generally very tedious to use. ### 1/5 — Faulty login process *2025-06-26, version 1.7.2* Log in page does not accept changes to receive verification code ### 1/5 — Can’t register via the app *2025-04-09, version 1.7.0* It’s not possible to register on the app when the DOB defaults and forces you back to the current date every time you try to change it. ### 1/5 — Can’t even log on *2025-03-06, version 1.6.4* Log in screen glitches to where you can’t type ### 1/5 — Help search doesn’t work. *2025-01-31, version 1.6.2* Tried to use the search help part. When I typed in what I was looking for it showed options in a drop down menu. When tapping on them it closes the menu. There was no way to get help. I guess RMR doesn’t want to help people. ### 1/5 — Glitchy and difficult *2025-01-20, version 1.6.2* Constant issues trying to upload claims. Error messages that it’s unable to process my request and to try again later. I need to access my money — unacceptable. ### 1/5 — Terrible *2024-10-31, version 1.6.0* No way to view investment balance ### 1/5 — Can’t add dependents to submit claim *2024-10-28, version 1.6.0* This app still is not allowing you to add dependents. I see someone reported this issue over a week ago and it’s still broken! ### 1/5 — Not user friendly *2024-10-21, version 1.6.0* Can’t upload documents from files. Have to take pictures of everything. ### 1/5 — Frustrating *2024-10-21* Not impressed by this company! Would not recommend them too many hoops to jump through to spend your own money. **Developer response:** We're sorry to hear you're experiencing issues; we know how important it is to be able to access your money quickly. We'd like to help you, but we need to know a little more about your issues. Please contact our customer service team at support@rmrbenefits.com. ## Most praised reviews (10 highest-rated) ### 5/5 — Functions well *2026-07-11, version 1.11.3* Does what it should do, and is easy to submit screenshots to get reimbursed. Can’t imagine it being easier. ### 5/5 — This app is amazing *2026-07-01, version 1.11.3* User friendly ### 5/5 — Easy-Peasy *2026-06-05, version 1.11.2* This app is easy to use and super convenient. Stays up-to-date with tracking usage and I love that. ### 5/5 — Best HSA app ever *2026-03-02, version 1.9.2* I love how easy it is to use! The main page is easy to navigate and I would recommend this app to anyone! ### 5/5 — Easy to use *2026-01-19, version 1.9.0* Great app and easy to follow ### 5/5 — Super Easy *2025-12-29, version 1.9.0* This is a very intuitive app! ### 5/5 — Retired *2025-11-11, version 1.8.1* N/a ### 5/5 — Clean and Easy! *2025-08-19, version 1.7.4* I like the app because the user interface is very clean and simple. I can easily see how much I have in my account without skipping a beat. ### 5/5 — Simple and Easy to Use *2025-08-06, version 1.7.3* I was able to view my account information and submit a claim very easily. It worked just fine for me! ### 5/5 — USEFUL! *2025-07-06, version 1.7.2* Super easy to use! I love the convenience of being able to quickly log in and see my balance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*