# rmResident — user reviews > 313 indexed App Store user reviews of rmResident by LCS, rated 3.50/5 from 1,924 ratings. - Source: https://appshunter.io/ios/app/rmresident/id1540124885/reviews - App overview in markdown: https://appshunter.io/ios/app/rmresident/id1540124885.md - Rating breakdown: 5★ 1,015 · 4★ 179 · 3★ 84 · 2★ 104 · 1★ 542 ## What do users think of rmResident? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient rent payment - 🚀 Fast and efficient - 🚀 Helpful for maintenance requests **Cons** - 💰 Excessive convenience fees - 🐛 Buggy and unreliable - 🔍 Lack of payment history and transparency - 🔍 Difficult to navigate and use **Commonly reported bugs** - Login issues and inability to reset password - Maintenance requests not properly tracked - Autopay and payment processing failures - Inconsistent and confusing user interface **Most requested features** - Option to pay partial rent or split payments - Ability to view payment history and account details - Improved communication with property managers - Better mobile app experience and functionality ## Newest reviews (16 of 313) ### 2/5 — Necessary Fees *2026-08-14, version 1.54* Absolutely ridiculous, I have to use this app to pay rent and there's an extra $100 in "platform fees"? That's excessive. ### 2/5 — mediocre app *2026-08-01, version 1.54* The app is riddled with bugs and missing functionality. Leases are not available through the app, just through the browser version (which doesnt work). Credentials not working on the browser version. Also when adding a billing address the state/province field is broken, which requires you to rewrite all of your billing info. Would not recommend as a tennent. Personally have had better experience with AppFolio portal ### 2/5 — Midwestresident *2026-07-22* The app seems kind of ghetto upon creating an account. Under the insurance section it's just an ad advertisement for some strange company. I've never heard of. There's no way to submit a copy of your current renters insurance or policy limits which my previous apartment complex allowed you to do. The fields that are filled out in the area for a maintenance request or maintenance issue also could be more specific or could possibly list room repair needed in. Very ghetto for what it could be. ### 2/5 — convenience fee *2026-07-03, version 1.52* i went from one property not charging me $1.08 convenience fee to a different property and getting charged $1.08 convenience fee. make it make sense to use this damn app. ### 2/5 — Payment method *2026-07-01, version 1.52* Multiple payment methods cannot be added ### 4/5 — Partial payment *2026-06-22, version 1.52* I like using the app it’s easy to navigate. I wish you could do a partial payment, sometimes not everything is perfect and I believe a partial payment is better than no payment. (Just a thought). ### 1/5 — This app is not dependable *2026-06-03, version 1.52* Every time I come to the app to pay my rent it tells me try again. Try again try again. It causes my rent to be late because days later it’s still not working you people need to fix this or take it down. ### 1/5 — Robbery *2026-06-03, version 1.52* Convenience fee Excessive. it’s plain robbery. ### 1/5 — A $37 fee to use per month *2026-06-02, version 1.52* On top of rent, they charge a “convenience fee” of $37 every time you pay. Who is that convenient for? Certainly not me or anyone else using the app. Never had a fee to PAY rent before. One star, the extra $400 a year is ridiculous and should be illegal to force charge customers that are already in contract. Shame. ### 3/5 — Can’t access anymore. *2026-06-02, version 1.52* I don’t know if the app is being worked on currently, but I can’t pay my rent because it keeps saying “something went wrong. “ Please fix soon. Thanks. ### 1/5 — Sucks *2026-06-02, version 1.52* Never takes money in time ### 2/5 — T *2026-06-01, version 1.52* Fee for paying with card what is next!!! ### 1/5 — Convenience Fee *2026-06-01, version 1.52* Insane 75$ convenience fee to use my card on file. What is this scam. Ridiculous. ### 1/5 — Won’t open *2026-05-30, version 1.52* Just spins and times out. ### 1/5 — Great app $30 convenience fee *2026-05-07, version 1.52* Way to expensive. But good app for paying rent just to expensive ### 4/5 — Works Just Fine *2026-05-04, version 1.52* So far UI is easy to navigate and I haven’t experienced any glitches or challenges adding/updating information or submitting service requests. It would be nice to have the option to cancel or close them as a resident but maybe that is a property management decision vs the rm platform not allowing it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Infinite loop of resetting password *2026-08-17, version 1.54* Will not let me log in. When I go through the link to reset my password hitting submit just brings up the pop up saying my password is incorrect? Lol ### 1/5 — Awful *2026-08-17, version 1.54* NOT RENTER FRIENDLY - You can't select a date to send your rent payment. (You could before) so it's easier to miss a date, I break my asstromical rent between a few payments but I get penalized by having 2/3 fees each month. And you cannot edit/revise/add to your maintenance requests, (you could before) this is ridiculous. So there's no message thread for that request. You have to resubmit it to even change a simple thing. This site causes more issues that never existed. ### 1/5 — Illegal practices *2026-08-03, version 1.54* Very illegal practices designed to delete your data encourages you to message and pay through here you cannot get your email records this way does not hold up in court I’m not stupid enough to fall for this tactic to make it easier for scum lords to break the law and not fix anything ### 1/5 — Am I paying for a subscription to this app or what? *2026-07-29, version 1.54* I’m here to pay my rent. Not an extra $10 every month for the app. The only reason I’m using this is because I have to through the school. Absolute nonsense. ### 1/5 — Commissions everywhere *2026-07-24, version 1.52* Why isn’t there an option to pay via bank transfer without a fee? It’s like you’re stuck in the 20th century. ### 1/5 — Flawed in major way *2026-07-08, version 1.52* I use it to pay rent. I set up autopay to pay the balance each month and it failed to pay and now I am receiving a late fee from my landlord. I went to check and autopay is still active but it shows I have a $0 balance and warned me that there is no payment to make. Convoluted and does not work properly. ### 1/5 — Trash *2026-07-07, version 1.52* It a very poor app completely trashed ### 1/5 — Expensive *2026-06-25, version 1.52* Not that great when it comes time for final transition ### 1/5 — Not a responsive design *2026-06-16, version 1.52* App is not easily accessible through the web portal and it not designed to be responsive. ### 1/5 — App login not working *2026-06-12, version 1.52* Password did not work, went to reset it and it was saying that my reset password was also incorrect. I need to put in a maintenance request within a certain time period and am very frustrated ## Most praised reviews (10 highest-rated) ### 5/5 — 👍🏼👍🏼👍🏼👍🏼👍🏼 *2026-08-04, version 1.54* Makes paying my rent hassle free and I can always see my current charges. ### 5/5 — Great *2026-07-01, version 1.52* Good and easy payment ### 5/5 — Payment *2026-07-01, version 1.52* Quick and easy to make a lot rent payment ### 5/5 — Dee *2026-06-23, version 1.52* Help pay rent easy ### 5/5 — Easy *2026-04-04, version 1.52* Very easy to use. ### 5/5 — Ernestina R Luciano *2026-04-04, version 1.52* Ernestina R Luciano ### 5/5 — Simple and straightforward *2026-03-28, version 1.51* Live in an apartment complex which uses this app for rent payments and maintenance requests. Have been using it for the past 6 months issue free. Wish all apps could be this easy and straightforward to use. ### 5/5 — Great!! *2026-03-05, version 1.49* Easy to pay and keep track of payments ### 5/5 — Very convenient *2026-02-16, version 1.49* I love it. Very convenient to pay rent and submit work orders! ### 5/5 — Convenient *2026-01-29, version 1.47* Efficient & Convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*