# Ro: Online Healthcare — Achieve health goals on Ro

> Online healthcare platform connecting users with licensed professionals for various treatment needs. (iPhone/iPad app by Roman.)

- Source: https://appshunter.io/ios/app/ro-online-healthcare/id1585858911 (this page in markdown: same URL + `.md`)
- Developer: [Roman](https://appshunter.io/developer/1331069714)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.80/5 from 11,075 App Store ratings · 382 written reviews indexed
- Age rating: 17+
- Requires: iOS 18.1 · 188 MB
- Languages: American English
- Released: 2022-05-31
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/ro-online-healthcare/id1585858911/reviews.md

## What is Ro?

Welcome to Ro. Healthcare designed to help you feel your best and achieve your goals. 

On Ro, you can connect with Ro-affiliated, US-licensed healthcare professionals, 100% online. Get world-class treatment options and products for weight management, sexual health, fertility, skincare, and more. Ro offers a flexible range of options so you can improve your health with expert care that fits your lifestyle. 

HOW TO GET STARTED: Create your account on Ro.co first, then log into the app.

The Ro app puts you in control of your care. 

- Reliable, convenient, and discreet care—all in one place
- Access to GLP-1s and Sparks (only available on Ro)
- Quality customer care
- Curated content and support through your care journey
- Real-time order tracking
- Regular treatment updates
- Free GLP-1 Insurance Checker to see if you're covered

## Key features

- Connect with US-licensed healthcare professionals online
- Treatment options for weight management, sexual health, fertility, skincare
- Flexible care options to fit your lifestyle
- Access to GLP-1s and Sparks
- Real-time order tracking
- Free GLP-1 Insurance Checker

## Chart rankings

- #15 in Top Free · Medical (US App Store)

## What do users think of Ro?

Overall sentiment: negative

**Pros**

- 🚀 Quick and easy setup
- 👍 Straightforward and intuitive app
- 🚀 Fast service and delivery
- 💡 Convenient for accessing healthcare remotely
- 👍 Helpful and supportive coaches

**Cons**

- 🐛 Inconsistent and slow customer service responses
- 🐛 Buggy and unreliable app functionality
- 💰 Expensive subscription fees
- 🔍 Lack of transparency around insurance coverage
- 🕰️ Lengthy and frustrating onboarding process

**Commonly reported bugs**

- App crashes and freezes frequently
- Inconsistent data syncing and logging
- Difficulty navigating and finding information
- Unreliable prescription fulfillment and delivery
- Inability to update personal information

**Most requested features**

- Improved in-app communication and support
- Better integration with health tracking apps
- More personalized and customizable features
- Expanded product and service offerings
- Clearer information on insurance and pricing

## Recent user reviews (10 of 382)

All indexed reviews: https://appshunter.io/ios/app/ro-online-healthcare/id1585858911/reviews.md

### 1/5 — App is not useful

*2026-08-24, version 3.95.0*

Whatever I may think about the services I get from Ro, and how much I pay for it, doesn’t matter. This app doesn’t offer any useful or helpful way to track details, or dosing. Not helpful as a reference in anyway. Use the built in calendar app on your mobile device and you will have a more helpful app.

### 5/5 — So fast and easy process

*2026-08-23, version 3.95.0*

I love this app. I was approved and had my first prescription sent to my pharmacy in four days. It’s been 3 months and I’ve lost 28 pounds so far. I only pay $24 for my prescription no matter the dose. The refill check in are always on time and I have never had to wait for my next shot. This is such a convenient option! Thanks Ro!

### 1/5 — Freedom

*2026-08-23, version 3.95.0*

I like this app, but the billing is odd to me. I don't like not being able to adjust the dates that your membership comes out. You're billed $149 a month for your membership and $149+ for your medicine. You get no day really in how that scheduling is initially set up. It just goes off of the date you sign up. But I want to be able to choose my dates!! Because of this, I won't be able to continue using the app. But the medicine works. If you don't care about the payment schedule. Unfortunately, I do.

### 1/5 — “This is so bad I want to give you a zero, but that’s not possible so I give you a one.” -Tyra Banks

*2026-08-21*

Terrible service. No customer service number and if they have one it is extremely difficult to find. You have to message inside the app for any assistance and it takes 1-3 business days to get a response, unless they use AI to give you a general response. I paid for a 6 month subscription which doesn’t include the payment for the medication. I was able to get insurance coverage and holy moly was it a pain talking to three different companies (RO, my insurance company, Lilly manufacturer for a discount) with zero assistance from RO’s “support team”. The first month it was $25 for the medication + one month subscription. The next month I had to pay $798 for the medication along with their subscription fee of over $500 (six month subscription). Had to get a discount through the manufacturer which only took off $100 otherwise I would’ve had to pay $898. Again no support from the “support team” to guide me through the process. Everyone’s insurance coverage is different but RO was never able to provide help or give me a better understanding as to why the first month I only paid $25 even though my insurance coverage didn’t change and I never received one phone call from the “support team” to provide clarification or assistance on the matter. The company is terrible to work with and there are plenty of cheaper alternatives especially since there is no benefits for having the subscription other than you get prescribed medication if you qualify. If you have insurance coverage go through your doctor. If you want a service go to another company to receive it because you get a bill for breathing.

### 5/5 — Me encanta

*2026-08-19, version 3.95.0*

♥️♥️

### 1/5 — Dishonest Misleading

*2026-08-17, version 3.95.0*

They represent a$39 fee if you qualify. That is Not for the medicine, it is recurring & can be as much as $149.00 a month on top of the medication cost

### 1/5 — Stole my money

*2026-08-15, version 3.94.0*

Stole my money and never shipped anything .  Don’t use them!

### 1/5 — Unhelpful

*2026-08-14, version 3.94.0*

The “provider” that worked with me was entirely unhelpful and just looked for any reason to deny me service. She used the reason that I had a gallbladder problem 10 years ago, when I haven’t had any issues since, as an excuse to reject me. As someone who has tried so many other things to lose weight, this has really left me feeling hopeless.

### 1/5 — NOT GOOD APP

*2026-08-13, version 3.94.0*

I was charged twice for the same medication, and now I have to deal with getting the duplicate charge resolved.

The website shows that my medication order was submitted, but the app does not recognize my account, even though I’m using the exact same email address. There is also a major issue during setup: when I select that I don’t have insurance, the app kicks me out and then prevents me from logging back in.

The website works one way and the app works another. It’s extremely frustrating.

The professionals I’ve spoken with have been great, and the medical review, responses, and step-by-step process have been very good. The company seems professional and the service has potential, but the app and login system are terrible and need serious improvement.

I’m leaving this review hoping the company fixes these issues, because the technology does not currently match the quality of the professionals and the service.

### 1/5 — Charges

*2026-08-11, version 3.93.0*

Letter

## Frequently asked questions about Ro

### What is Ro: Online Healthcare?

Ro: Online Healthcare is a platform that connects you with US-licensed healthcare professionals for 100% online consultations. It offers treatment options and products for various health concerns, aiming to help you achieve your health goals.

### What health conditions can I get treatment for on Ro?

You can get treatment options and products for weight management, sexual health, fertility, skincare, and more. The platform provides access to specialized care and curated content to support your health journey.

### How do I get started with Ro?

To get started, you first need to create an account on Ro.co. Once your account is set up, you can log into the Ro app to access your care and manage your health journey.

### Is Ro: Online Healthcare free to use?

The app itself is free to download and use. However, the cost of treatments, products, and consultations will vary depending on your specific needs and the services you utilize through the platform.

### Does Ro offer insurance checking?

Yes, Ro offers a free GLP-1 Insurance Checker. This tool can help you determine if your insurance covers GLP-1 medications, making it easier to understand your coverage options.

## Version history (last 5 releases)

### 3.96.0 — 2026-08-26

Putting you in control of your healthcare, one bug fix at a time.

### 3.95.0 — 2026-08-17

Putting you in control of your healthcare, one bug fix at a time.

### 3.94.0 — 2026-08-11

Putting you in control of your healthcare, one bug fix at a time.

### 3.93.0 — 2026-07-28

Putting you in control of your healthcare, one bug fix at a time.

### 3.92.0 — 2026-07-27

Putting you in control of your healthcare, one bug fix at a time.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*