# RoamCX

> RoamCX (iPhone/iPad app by ROAMCX LIMITED.)

- Source: https://appshunter.io/ios/app/roamcx/id6788740852 (this page in markdown: same URL + `.md`)
- Developer: [ROAMCX LIMITED](https://appshunter.io/developer/1845113209)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 20 MB
- Languages: American English
- Released: 2026-07-30
- Data updated: 2026-08-06
- User reviews in markdown: https://appshunter.io/ios/app/roamcx/id6788740852/reviews.md

## What is RoamCX?

RoamCX turns your iPhone into a native softphone for Amazon Connect — built for field engineers, mobile agents and anyone who works away from a desk.
Sign in with your organisation's credentials and your iPhone becomes a fully functional Amazon Connect agent workstation. Take and make calls, manage your agent status and handle tasks, all from the phone in your pocket.

FEATURES

- Incoming calls ring like a normal phone call, even when the app is closed or your phone is locked
- Make outbound calls from your contact centre number, not your personal one
- Calls run through your own Amazon Connect instance, so your existing recording, retention and reporting all still apply
- Set your agent status: Available, Offline and your organisation's custom states
- Receive, accept and complete Amazon Connect tasks on the move
- Call history, contact directory and in-call controls: mute, hold, transfer and keypad
- Single sign-on with your existing corporate identity provider — no separate passwords

RoamCX requires an Amazon Connect instance and an account provisioned by your organisation. It is not available for individual sign-up.


## Version history (last 3 releases)

### 1.0.2 — 2026-08-05

Call reliability improvements: hang ups now complete instantly in all network conditions, faster redial handling, and fixes for calls becoming unresponsive.

### 1.0.1 — 2026-08-01

Audio routing controls, improved call status messages, and reliability fixes

### 1.0 — 2026-07-30

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*