# Robins Financial Credit Union — user reviews > 95 indexed App Store user reviews of Robins Financial Credit Union by Robins Financial Credit Union, rated 2.80/5 from 288 ratings. - Source: https://appshunter.io/ios/app/robins-financial-credit-union/id556753516/reviews - App overview in markdown: https://appshunter.io/ios/app/robins-financial-credit-union/id556753516.md - Rating breakdown: 5★ 81 · 4★ 37 · 3★ 23 · 2★ 33 · 1★ 114 ## What do users think of Robins Financial Credit Union? Overall sentiment: negative **Pros** - ✅ Easy account transfers between linked accounts - ✅ Convenient face ID/touch ID login - ✅ Mobile deposit functionality when working - ✅ Simple balance checking - ✅ Decent bank institution overall **Cons** - 🐛 Constant crashes and glitches - 🐛 Slow performance and loading times - 🐛 Money transfer feature frequently buggy - 🐛 App freezes regularly - 🐛 Login authentication issues persistent - 🐛 Inaccurate balance display - 🐛 Session timeout too short - 🐛 Scrolling functionality broken - ⚠️ Poor user interface design - ⚠️ Lacks intuitive navigation - ⚠️ Inconsistent feature availability - ⚠️ Missing promised features in app - ⚠️ Slow transaction processing - ⚠️ Limited customer service hours **Commonly reported bugs** - App crashes on launch or during use - Money transfer option unresponsive - Login credentials not recognized despite correct password - Password reset emails not received - Face ID login resets frequently - Device registration not remembered - Unknown error messages during transactions - Mobile deposit rejection issues - Linked accounts not updating after password changes - Cannot unlink duplicate accounts - Maturity options tab fails to load - Transfer restrictions after 8:30 PM - Cannot scroll through transaction history - Session timeout too aggressive - Balance updates delayed until next morning - App incompatible with older iOS versions - Inconsistent performance across devices **Most requested features** - Zelle integration - Member-to-member transfer restoration - Mobile deposit feature (missing despite tutorials) - Apple Watch app support - Push notifications instead of eAlerts - Transaction timestamps - Debit card PIN change within app - Current vs available balance display - Larger balance text on account details - 24-hour customer service support - Better iPad compatibility ## Newest reviews (17 of 95) ### 2/5 — Not that Great *2026-06-26, version 8.0.260200* Runs your Face ID twice before opening the app. After opening the app your accounts don’t load. Often times when attempting to make a transfer, the first time your accounts don’t show. You have to force stop the app, log in again and then attempt for your accounts to show. Small glitches and bugs that make the app frustrating to use. Most times I just log in on the website. If they work out the kinks it could be a decent app. ### 2/5 — Needs fixing asap *2026-01-24, version 7.0.250900* WHEN it works, it works fine. But lately (like others have mentioned recently) the money transfer option has been very buggy and unresponsive, leading users to have to completely delete the app, and reinstall it, and hope it fixes it. Been banking with Robins for years with no issues, but this app NEEDS attention in 2026 and swiftly. ### 3/5 — Zelle *2025-03-26, version 6.0.5812* Need to add Zelle ### 3/5 — Load times *2025-03-13, version 6.0.5812* I opened a savings account account with a maturity date when I’m in the app or online in general the “maturity options “ tab only loads and never shows what options I have, there isn’t a bank here for me to walk in and talk about it with since I currently moved out of town. ### 3/5 — No tranfers after a certain time? *2025-02-25, version 6.0.5812* It’s weird, this app has never been great, but now I can’t transfer money within my own accounts after like 8:30PM. Apps should NOT close? What the heck? Y’all need to do better. Please work on this app. It doesn’t need to be special, just functional. ### 2/5 — Slow and buggy *2025-01-29, version 6.0.5812* Really poor development for such a reputable bank. It cannot be that hard to interface with accounts and update in a timely fashion. No other bank app that I’ve ever used fails to show transactions nearly immediately. Sometimes this app does not update until the next morning. ### 1/5 — Customer *2025-01-26, version 6.0.5812* Worst banking app ever ! ### 1/5 — Where’s my transfer *2025-01-21, version 6.0.5812* And I NEED TO ACCESS MY GAS MONEY 😭😭 WHY DID YALL MOVE IT???????? ### 1/5 — App never works *2025-01-15, version 6.0.5812* App never wants to work ### 2/5 — Eh. *2024-09-15, version 6.0.5812* The whole app just needs to be redone. The bank itself isn’t bad but from using this app you would think otherwise. Like other reviews have said, it’s slow and glitchy. Also I feel like it could be much more user friendly. ### 2/5 — Mobile Deposit Option not showing *2024-08-26, version 6.0.5812* Mobile Deposit is not under products and services on my app as the video dictates it is. Why is that so? What must I do to have access to mobile deposits? ### 1/5 — What’s the point of having the app?! *2024-03-06, version 6.0.5812* It has not been working for a significant amount of time, and it’s a very difficult inconvenience to users like me who need to use mobile banking ### 1/5 — Linked accounts don’t update *2024-01-16, version 6.0.5812* I have two accounts; my own, and then one with my husband. I linked my joint account with my personal account. When we change the password on the joint account, the joint account does not show updates within my personal account. There’s no option to unlink the accounts so that I can re-link them and get the updates. Also, it allowed me to accidentally link the same account to itself. That should not happen. ### 1/5 — I'm done being quiet *2023-10-23, version 5.01.5810* This is quite possibly the most pathetically, incompetent, ineffective and essentially useless "banking" app. Three bank itself is decent. The fact that this app refuses to ever give an accurate account statement is ridiculous. The only point I have this app is to keep track of my checking account and this garbage can't even do the one thing it's supposed to. Whoever is the developer should not only be fired, but should have never been hired in the first place. I'd say it's laughably pathetic, but that would require me to push through my frustrations and smile. I hate this app and can't wait to leave this bank. ### 1/5 — 24 hour customer service support *2023-10-13, version 5.01.5810* They have no twenty four hour customer service representative that can help. The automated system says to wait until business hours are open. Well I'm glad it's not the weekend. I can't check my balance or unlock my ID and I'm putting the right account in. ### 1/5 — Inoperable *2023-10-11, version 5.01.5810* It’s been two weeks and the no longer opens after login. PLEASE FIX THIS ISSUE. ### 2/5 — Slow and buggy *2023-08-27, version 5.01.5808* Much like the app, Robins Financial is very very slow at processing requests. If you need a new debit card it will take WEEKS to receive one. The lack of convenience makes for profit banks nearly seem worth it. You cannot expect people to go nearly a month without a debit card. Both app and company are disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Omg *2026-06-12, version 8.0.260200* I love Robins as a bank and I love their card guard app but this app is awful. There’s so many glitches, and if you can even enter your account your lucky because I’ve been trying for the past 3 years to get inside my account and failing even after calling the customer service number provided. ### 1/5 — Can not do transfers any more *2026-03-22, version 8.0.260200* The app will not let me do transfers from one account to another anymore. I have to go online and do it. ### 1/5 — Horrible *2026-03-17, version 7.0.250900* THE WORSE BANKING APP EVER. UNFORTUNATELY ROBINS DO NOT HAVE ANY CUSTOMER SERVICE NUMBER TO REACH OUT TO ABOUT THE APP. IF THE APP IS DOWN DO NOT EXPECT TO ACCESS UR OWN MONEY. ### 1/5 — Worthless *2026-03-17, version 7.0.250900* Mobile banking is down again. Happens all the time and I cannot access my accounts. ### 1/5 — 👎🏾 *2026-02-27, version 7.0.250900* Constantly glitches, runs slow, takes forever to update balance, hate it! ### 1/5 — Needs Work *2026-02-26, version 7.0.250900* Add always crashing ### 1/5 — Terrible after update *2025-12-24, version 7.0.250900* The new update is terrible. The app doesn’t even open half the time and the money transfer option does not work. ### 1/5 — 0 stars actually *2025-11-22, version 6.0.5812* The worst banking app ever made. ### 1/5 — Straight garbage app!!! *2025-05-01, version 6.0.5812* No freaking way a banking app Is this terrible!!!!! Terrible at loading,have to force close it and reset it 50 freaking times(no this is no exaggeration at all!!!!),have to delete it and redownload it!!! Man fix yall freaking app bruh!!!! ### 1/5 — Not able to log in *2025-02-28, version 6.0.5812* Has not allowed me to log in at all for the past year and a half, and will not allow me to change my password. ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile’s best *2025-12-13, version 7.0.250900* Improving with each If you are not intelligent, don't use the app and also show your ignorance by posting a lame review. ### 5/5 — Mobile’s best *2025-03-20, version 6.0.5812* Improving with each update. The similarly designed CC/debit app seems like a perfect combination, separate but equal in design and functionality. Combine the two? Haters, please provide your Swift code to improve the app! ### 5/5 — App issues *2025-03-07, version 6.0.5812* This app needs updating and some of the menu options are not available cannot access e-alerts and transfers options!!!! ### 5/5 — Credit Union Best *2022-10-13, version 5.01.5724* thanks for working on the apps and the online banking in general. ### 5/5 — Easy to use *2020-06-10, version 4.1.5512* This app is easy to use. It’s a mobile app so I don’t expect the same functions of a computer but comes in handy when I need to view or make transfers. ### 5/5 — Love it and easy to use! *2020-04-09* Can easily manage my accounts and use other useful features. I especially enjoy the remote deposit feature so that I can easily deposit checks from home and easily transfer money to and from other RFCU members. The Face ID/ Touch ID also come in handy for quick and secure access! ### 5/5 — Picture check deposit *2018-10-20, version 4.0.5403* Could you maybe add photo check deposit ? ### 4/5 — Robins App *2022-11-21, version 5.01.5726* Good App, I haven’t had any problems utilizing it for my needs. ### 4/5 — Learn the ropes. *2022-11-21, version 5.01.5726* After learning how the app works, I can transfer money and do all I need to do without staying on hold waiting for a person. It’s not perfect, but plenty good enough. ### 4/5 — I don't know why the ratings are so low. *2022-10-09, version 5.0.5724* I don't know why this app is rated so low. For transferring between my connected accounts and checking balances it is pretty great. It was kind of difficult figuring out how to connect the accounts though. But also being able to log into two totally separate accounts - one with face ID and the other with a pin code - is helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*