# Roche Bros. — user reviews > 58 indexed App Store user reviews of Roche Bros. by Roche Bros. Supermarkets Co., rated 4.65/5 from 720 ratings. - Source: https://appshunter.io/ios/app/roche-bros/id392633134/reviews - App overview in markdown: https://appshunter.io/ios/app/roche-bros/id392633134.md - Rating breakdown: 5★ 591 · 4★ 67 · 3★ 24 · 2★ 11 · 1★ 23 ## Newest reviews (14 of 58) ### 3/5 — New app not great *2025-09-08, version 9.0.2* Now my Bon Ami cleaner is no longer appearing (the only reason we shop at Roche). ### 4/5 — A little frustrating *2021-02-17, version 5.0.0* App has worked well, but I have had issues with substitutions... shopper usually checks with me.. which I appreciate. ### 3/5 — Doesn’t seem to work properly on iPhone *2020-05-01, version 4.0.0* Great app, but won’t process modifying order on an iPhone 10? ### 3/5 — Great with 1 suggestion *2020-04-27, version 4.0.0* All aspects of shopping online with this app are great and the service from Roche staff was excellent. The one suggestion I have is that the app allow you to select a “next available time” option for delivery. As it stands now, the app only looks at the current and next day for openings, which are always full. If we’re home full time and are willing to accept an order any time several days out, let us get in a queue. ### 4/5 — Nice app *2020-04-18, version 4.0.0* Very easy to use. Could not locate my preferred store. ### 5/5 — Excellent Service *2020-04-03, version 4.0.0* We have been using the delivery service during Covid-19 stay at home efforts. The customer service has been top notch and we are so appreciative for the work that your team is doing! We love Roche Brothers! ### 5/5 — Best Online Food Shopping👏🏻👌🏻👍🏻 *2020-04-02, version 4.0.0* I was sold after my first experience. Now, this is the only way I choose to roll. So, my #1 choice is RB!!! ### 5/5 — Online ordering *2020-03-26, version 4.0.0* Thank Roche Bros for making it easy to find what I needed especially the gluten free listing ### 5/5 — Grocery Delievry *2020-03-06, version 4.0.0* Easy to use app, finding products was no problem. Delivery was prompt, produce was excellent, and driver was great. ### 2/5 — Impossible to find items from the weekly flyer *2020-01-25, version 4.0.0* With this app, good luck finding items in the weekly flyer because they are not there. One might think that promoted items would be the easiest items to find, after all the store is promoting them, but no. Search by name, sale, or department and you will not find the item. Filter by relevance or price and still no success. The original RB app showed the flyer, click on the item to add it. Nice and easy, the way it should be. ### 5/5 — Web site and delivery drivers *2020-01-04, version 4.0.0* Both excellent. Easy site to navigate now delivery men wonderful pleasant efficient. There is no store to compare with Roche bro’s anywhere have shopped here for over 40 years thank you all and happy new year. Lillian martin ### 2/5 — Fees *2019-12-04, version 4.0.0* Other stores less cost per item are offering delivery over a certain dollar amount for free. There should be similar option through here. That’s why we no longer order weekly. ### 4/5 — Recent use *2019-12-03, version 4.0.0* Difficult actually impossible to adjust an order e.g., add item. Otherwise works fine. Not entirely sure about delivery coming in large plastic wrap. Seems wasteful and definitely awkward. Perhaps use bags for a deposit thank can be returned to store or picked up after next order. ### 5/5 — Great *2019-11-30, version 4.0.0* This app was so easy to use. I am so thankful! The only thing it is missing is to be able to manually add your card each week instead of having it already saved. For safety purposes, I would rather manually add it each week. ## Most critical reviews (10 lowest-rated) ### 1/5 — cannot register *2026-02-08, version 9.0.5* It’s been months now and i still cannot register an account on the app. Customer support is mia. Folks at the store say this is very common. I definitely shop much less at Rbros because I can’t take advantage of the coupons. ### 1/5 — 2025: downhill all year *2026-01-17, version 9.0.4* Title says it all: in 2025 the stores and app have gotten worse. Bad: can’t delete only the checked items from List. Instead, the two options are 1) manually delete individual items from List; 2) delete all items from List whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app had this feature. Bad: can’t delete an item from Favorites if the item is no longer in stock. As a result, can’t remove egg nog from my Favorites until it is restocked in December 2026. Prior app had this feature. Bad: can’t add an item to my List if the item isn’t in stock at the store I’ve selected. Why prevent customers from planning ahead? Prior app had this feature. Dumb: sorting List by aisle stupidly puts aisles 10,11,12 between aisles 1 and 2. Prior app didn’t have this bug. ### 1/5 — App gives error message *2025-11-01, version 9.0.3* I’ve been getting an error message since this supermarket created the app several months ago. I sent the error message to Roche Bros and was told their web expert would look into it. So far, its been three months and the same error message comes up whenever I try to open the app. Pay attention Roche Brothers —-. There is a problem with your App ### 1/5 — 2025: downhill all year *2025-10-02* Title says it all: in 2025 the stores and app have gotten worse. New app doesn’t allow me to delete only checked items from my grocery list. Instead, the two options are 1) manually delete individual items from my grocery list or 2) deleting all items from my grocery list whether they are checked or not. That’s not helpful when a single item on my grocery list isn’t in stock. How is this difficult? The prior app has this feature. Strangely, as of September 2025, AT&T cellular no longer works within the West Roxbury store. Roche Bros IT suggests using the unsecured public wifi in the West Roxbury store (no thank you). ### 1/5 — Please fix date bug *2021-04-26, version 6.0.1* Repeatedly, there is an inconsistency between the date I select for delivery and the date that is displayed in the confirmation process. For example, I just placed an order for this Wednesday, but once I placed the order the confirmation message said Tuesday. It is consistently off by 1 day. ### 1/5 — Produce *2020-03-06, version 4.0.0* The product is not the freshest. I have thrown out more food and it cost me money. A couple of weeks ago I bought a bag of potatoes and they were all split, bruised, and soft. I have shopped at R B for nine years and I'm tired of the bad produce. It’s also the greens, grapes, just about everything. Thank you for letting me vent. ### 1/5 — Get a user interface designer!! *2018-11-16, version 2.0.0* What did you do to this app? You took an app that made it easy to shop from the weekly flyer and made it almost impossible. It shows only a short selection of items from the weekly ad and no longer differentiates them by simple categories. This app seems to have been designed by someone who knows nothing about shopping nor app design. Clicking through multiple levels of types of food categories to get to the one item you want is ridiculous. Nothing should be more than 2 clicks away. ### 1/5 — Store good, app bad *2018-11-08, version 2.0.0* Wanted to create a shopping list. Searched for “olive oil”. 110 choices came up. So I sorted by price, low to high. The result? The first pages don’t even show olive oil, but other products like tomato sauce that have olive oil as an ingredient. Not so helpful. Lots of extra effort required to use the app vs making a list or shopping the usual ways. ### 1/5 — Piss poor app *2018-08-30, version 1.6.5* Connectivity is a real problem. Can’t even use the app when I need it. ### 1/5 — Used to be a great app... *2018-08-13, version 1.6.5* ...but now it’s gone downhill, just like Roche Bros. The app can never connect to the server, so I can’t see the flyer or use it to build my shopping list. If there were a decent store nearby, I wouldn’t shop at Roche Bros. anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Easiest app to order groceries *2023-12-15, version 8.0.11* No problems and good customer service ### 5/5 — Please Bring Back the “Sort by Aisle” Feature! *2022-02-10* UPDATE: changed review to 5 stars after they brought back the “Sort by Aisle” feature in the in-store shopping list. Would be a five star if the “Sort by Aisle” feature returned. Nothing better than sorting my in-store list by aisle and getting my shopping done without backtracking or asking for help locating something. Can’t understand why it was removed. Without it, the app isn’t much better than a paper list. ### 5/5 — I love Roche Brothers *2020-06-25, version 5.0.0* I have shopped at Roche Brothers since 1960 when they were a corner store in Needham. Buddy and Pat were always so helpful. I continue now that I have order delivered and the service is still the best. ### 5/5 — Exceptional customer service! *2020-06-06, version 4.0.0* Sudbury Farm is a lifeline for us with exceptional curbside pickup. Excellent customer service from your wonderful staff as they bring out our groceries. For decades you have provided superior quality food and have continued to do so during this stressful pandemic. Keep up the good work and please stay safe. A+ all the way. ### 5/5 — Easy to use *2020-06-03, version 4.0.0* Roche Brothers App is user friendly. Product availability has been good. ### 5/5 — Fabulous *2020-05-17, version 4.0.0* Always been happy with Roche Brothers Their employees are fantastic. Service is impeccable ### 5/5 — Life Savers *2020-05-12, version 4.0.0* The pick-up grocery program at Roche Brother’s is outstanding. The app works great, the phone assistance from the staff is great. Everyone one I have talked with on the phone has been pleasant and very helpful. The produce I have gotten has been excellent. The people who bring the bags to the car are efficient and polite. I am in a high risk category and Roche Brother’s service has made it possible for me to not have to shop in person. I cannot thank them enough for their excellent service. Thank you 👍❤️ ### 5/5 — Rich brother *2020-05-03, version 4.0.0* I have shopped at Roach brothers for many years. I have never been disappointed. Vegetables and fruit always fresh and lots to choose from. Their meat selection is the best around. ### 5/5 — Excellent *2020-04-23, version 4.0.0* During these tough times it was my first time using home delivery. As a manager at another business I have been quarantined to take care of my disabled children and elderly parents. I cannot say enough about the lady who picked my order Margaret L. She even called my house to ask about item replacement. I know far too well that we see more complaints than compliments. I am truly grateful for the staff at Easton Items are available and service was great. The delivery driver did a great job also following safety protocol wearing mask and staying far enough away. Thanks to all. ### 5/5 — Roche Bros. Home Delivery *2020-04-12, version 4.0.0* Two summers ago I had a hip replacement and began using Roche Bros. home delivery. The service has been terrific, friendly and helpful. The produce is always fresh. Some friends get a weekly manicure. This service is my weekly treat. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*