# Roche Direct

> Augmented reality remote support for laboratory instrument troubleshooting. (iPhone/iPad app by F. Hoffmann-La Roche.)

- Source: https://appshunter.io/ios/app/roche-direct/id1601855963 (this page in markdown: same URL + `.md`)
- Developer: [F. Hoffmann-La Roche](https://appshunter.io/developer/451131453)
- Category: Business, Medical
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 93 MB
- Languages: Catalan, English, French, German, Italian, Polish, Portuguese, Chinese, Spanish
- Released: 2022-01-12
- Data updated: 2026-07-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/roche-direct/id1601855963/reviews.md

## What is Roche Direct?

Roche Direct is Roche's first augmented reality solution enabling Roche's customers, customer support agents and field service agents to interact with each other remotely through a one directional video stream when dealing with an instrument issue in the lab.  

Unlike classic phone support, the customer support agent and the field service engineers will be able to speak and see your environment in real time while providing you guidance through a live video stream. 

Roche Direct Benefits: 

The application requires no registration or effort once downloaded on your iPhone or iPad. 

Roche Direct allows you to simply show us the issue instead of explaining it.

The Roche expert will be able to provide you with real time guidance to self-fix your issues in the lab, ensuring little to no instrument downtime.

Roche Direct features:

One-directional video stream offering snapshots, video pointer, annotations and chat functionality during the live video stream. The video calls allow the expert to take a remote snapshot from the video stream and use the annotation functionality to identify and help you solve the instrument issue. 

The conference functionality allows multiple people to join a single session, look at a video stream and collaborate in solving an instrument issue.  This function can be helpful when troubleshooting a complex problem.

As the expert, you can use remote settings to change the customers video or audio settings to help improve their connection. 

Roche Direct's 3D model viewer feature allows you to upload, view and manipulate model components including removal of subcomponents, transparency and explosion views or added colored annotations to model surfaces - initially, this feature is reserved for expert users.

Support sessions in Roche Direct are established with a combination of service number and connection code, which means no registration or personal information is needed.  You will only need your iPhone or iPad with internet connection.

## Key features

- One-directional video stream
- Live video guidance
- Snapshots and annotations
- Conference functionality
- Remote settings adjustment
- 3D model viewer (expert users)

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/roche-direct/id1601855963/reviews.md

### 5/5 — Ajuda muito no suporte ao cliente

*2023-03-22, version 4.0.0*

Ferramenta espetacular, nos auxilia muito no suporte aos nossos clientes e parceiros.

### 5/5 — Excelente

*2022-04-26, version 1.0*

Excelente ferramenta para auxílio para solução remota! Fácil uso e ótima interação

## Frequently asked questions about Roche Direct

### Does Roche Direct have ads?

No, Roche Direct does not contain advertisements. It is a free application focused on providing remote support without interruptions.

### What devices is Roche Direct compatible with?

Roche Direct is available for iPhone and iPad devices. It requires an internet connection to establish support sessions.

### How do I start a support session with Roche Direct?

Support sessions are initiated using a service number and connection code. No registration or personal information is required to use the app.

### What features are available during a Roche Direct support session?

During a session, users can utilize one-directional video streaming, take snapshots, use video pointers and annotations, and chat. Multiple users can join a session for collaborative troubleshooting.

### Is Roche Direct suitable for complex instrument problems?

Yes, the conference functionality allows multiple experts to join a single session and collaborate on solving complex instrument issues.

### What is the age rating for Roche Direct?

Roche Direct has an age rating of 4+, making it suitable for a wide range of users in professional environments.

### How often is Roche Direct updated?

The application was last updated on October 18, 2023, indicating ongoing development and support from the developer.

### Can experts control my video or audio settings in Roche Direct?

Yes, as an expert user, you can utilize remote settings to adjust the customer's video or audio settings to improve their connection during a support session.

## Version history (last 5 releases)

### 4.0.1 — 2023-10-18

Feature enhancement for session handling, varios UX enhancements and fixes and finally various security enhancements targeting authorization.

### 4.0.0 — 2022-11-12

Installation bug fixes

### 3.3.4 — 2022-09-02

Fixing a wrong update

### 2.2.7 — 2022-08-26

New languages support

### 2.2.6 — 2022-06-01

The new build contains preparations supplementing an upcoming hotfix for the solution only and it doesn't have any effect functionality-wise for the current version

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All apps by F. Hoffmann-La Roche: https://appshunter.io/developer/451131453

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*