# Rock Rewards by Rock Bottom — user reviews > 36 indexed App Store user reviews of Rock Rewards by Rock Bottom by SPB HOSPITALITY LLC, rated 4.77/5 from 2,021 ratings. - Source: https://appshunter.io/ios/app/rock-rewards-by-rock-bottom/id1568520110/reviews - App overview in markdown: https://appshunter.io/ios/app/rock-rewards-by-rock-bottom/id1568520110.md - Rating breakdown: 5★ 1,736 · 4★ 190 · 3★ 44 · 2★ 11 · 1★ 40 ## What do users think of Rock Rewards by Rock Bottom? Overall sentiment: negative **Pros** - 👍 Great service - 👍 Delicious food - 👍 Awesome experience **Cons** - 🐛 Buggy app with error messages - 🐛 Inconsistent app behavior - 🐛 Rewards program issues **Commonly reported bugs** - App unable to connect to internet - Rewards points not properly tracked - Barcode expiration issues **Most requested features** - Bring back $6 growler refill on Wednesdays - Improve app stability and functionality ## Newest reviews (13 of 36) ### 4/5 — Tuesday at rock bottom *2024-05-01, version 1.1* Decided to come here for dinner for a change. It was after Happy Hour but I was excited that it was $2 Tuesday for certain beers. The sign didn’t show specific times. When I ordered, the bartender said that was only during HH (3/6). I didn’t argue. Just about when we were going to ask for our tab another couple showed up asking the same thing. Same answer but they questioned it. Bartender asked manager who said to give us the discount. I was very happy they honored the discount, but the signs need to be more specific. It put the bartender in a bad spot. Food. My husband loved his jalapeño burger My chicken fried chicken was good, except for the gravy which was very thin. You need to work on that. ### 3/5 — Bring the $6 growler refill back on Wednesdays *2024-03-25, version 1.1* Bring the $6 growler refill back on Wednesdays. Lot of customers like it and it will increase foot traffic on Wednesdays. It helps bring back customers on other weekdays as well. ### 4/5 — Monday Special *2023-03-09, version 1.1* Brad Served me. He made sure I knew about the app and how to earn points. I appreciate that. Every dollar counts, right? Anywho, I found my new favorite spot for a cold one, a game, and a good meal. Follow me on @myattentionwars and @theworkoutcamp for more of my @fangoodpicks. =-) ### 5/5 — Great Service *2022-11-02, version 1.0* The staff at Orland Park is great especially bar tenders Brad & Kristina! ### 5/5 — 🙌🏾🔥🔥🔥👏🏽 *2022-09-03, version 1.0* Our server Camille was great and the food was even better. Daddy daughter date was a success ### 5/5 — Love the app! *2022-08-07, version 1.0* Very easy to navigate. User friendly, even for us old people! ### 5/5 — Roselle friends *2022-06-19, version 1.0* We come all the way from Roselle because we get the best service , food and beer here. The waitress’s are the best!! ### 2/5 — App *2022-04-24, version 1.0* Not so simple ### 5/5 — First visit *2022-03-12, version 1.0* Awesome experience! The food, the drinks the staff were all awesome! A first but certainly not the last. ### 5/5 — Good app *2022-02-18, version 1.0* I like how stream lined. But the Touch ID for iOS. Does not work the way it should. ### 2/5 — So difficult to transition to New Rewards Program *2022-02-09, version 1.0* Transitioning to new rewards program is next to impossible short of trying again and again and again in all possible permutations. This ensures inability to use existing rewards the first time with the new app. How disappointing. Disgusted with Rock Bottom!!! ### 5/5 — First Time! Tasty Food Nice Server … will come back *2022-02-03, version 1.0* Good food and server very nice. ### 5/5 — Rockbottom Warrenville II *2022-01-29, version 1.0* Great experience with Jamie our server & bartender. Always pleasant, helpful and high energy. We will be back! Don & Sandy ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible server side bugs *2025-06-11, version 1.1* Weird error messages most recently “already scanned by someone else” when it was clearly my receipt. Happens mostly at night and not always same message most recently but said invalid garbage app but no other way to get points ### 1/5 — Horrible server side bugs *2025-05-14* Weird error messages most recently “already scanned by someone else” when it was clearly my receipt. Happens mostly at night and not always same message ### 1/5 — App not functioning *2023-01-28, version 1.1* The app cannot find an internet connection. I tried removing it and adding it back, but the screen just flashes. There’s definitely something wrong. Please fix ### 1/5 — Terrible service *2022-08-11, version 1.0* We got there around 8:30, the server didn’t come over for around 5 minutes. We ordered beers, sliders and salad. We got the beers and since we didn’t get the meal by 9:35. It was not that busy and it looked like the line cook finally started our meal right before we left. I We paid for the beers and left. The worst service and attention we ever got. ### 1/5 — Very bad service *2022-03-24, version 1.0* Arrived 50 minutes bevor Happy Hour closes Even there were empty tables we got seated 30 minutes later. Waiter showed up late and served drinks after Happy Hour for full price. We come to this place every weak for over 20 years. Never had the experience that the favorite beer is not available. What’s happening now almost every week. Our favorite food disappeared from the menu. The mug club became a joke. There’s no reason for us to come to this venue any longer ### 1/5 — Loss Points 2.20.2022 *2022-02-20, version 1.0* I started with 50 points before I ate at the Homestead, Pa location (1086) but when I scanned my receipt (#70008) I loss 4 points. I expected to have the initial 50 points and today’s 18 points. What happen? ### 1/5 — Expired?! *2022-02-01, version 1.0* How can the bar codes expire after 2 weeks? There’s no mention of that anywhere that tells users that. And I understand only 1 barcode can be scanned each day. That makes the expiration timing even worse. Frustrating. ### 1/5 — This nonsense *2022-01-28, version 1.0* Flamehoops. ### 1/5 — Rewards *2022-01-03, version 1.0* You guys took away alcohol credit for our rewards. I will be shocked if you’re around 5 years from now. ### 1/5 — Keep the old in store system *2021-12-22, version 1.0* The new way hasn’t worked until today. Keep the old system. ## Most praised reviews (10 highest-rated) ### 5/5 — Leah’s great! *2025-05-10, version 1.1* Best waitress E V E R! Leah ### 5/5 — Best Food Ever !!!!! Stephanie you’re the Best !!! *2024-08-13, version 1.1* Their Salmon, Steak, potatoes and Dessert are divine !!!! Thank You Stephanie you’re the best Waitress !!!! ### 5/5 — Great Nachos *2024-05-19, version 1.1* Great server Molly sister and I had the southwest chicken sandwich and half nachos everything was delicious can wait to go back ♥️🤤 ### 5/5 — Christine *2024-04-23, version 1.1* Our bartender Christine was great !!!! ### 5/5 — 3/17/2024 *2024-03-17, version 1.1* Excellent service! Thank you. ### 5/5 — Daytona *2024-02-16, version 1.1* The staff and food & beverage are exceptional‼️ ### 5/5 — Awesome *2024-02-15, version 1.1* First time here!!! Food, bartenders, everyone was great. Will be back!!!! ### 5/5 — Rocking Highlands Ranch *2023-10-29, version 1.1* Stopped by the HR Rock Bottom for the first time. Service was great and food was amazing. I highly recommend. ### 5/5 — Great service *2023-10-21, version 1.1* Nacho platter was good and the burger was great ### 5/5 — Phily In Daytona Beach *2023-01-18, version 1.1* Rebecca, our soon to be be a mommy waitress, served us a delicious Phily Cheesesteak made to perfection. Not wanting the carbs that come with the fries, we had the coleslaw. The slaw was fresh and delicious. Thank you Rebecca for making this a night to remember. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*