# Rocket by Chiji14xchange — user reviews > 50 indexed App Store user reviews of Rocket by Chiji14xchange by CHIJI14XCHANGE, rated 2.43/5 from 416 ratings. - Source: https://appshunter.io/ios/app/rocket-by-chiji14xchange/id1459183957/reviews - App overview in markdown: https://appshunter.io/ios/app/rocket-by-chiji14xchange/id1459183957.md - Rating breakdown: 5★ 113 · 4★ 31 · 3★ 20 · 2★ 25 · 1★ 231 ## What do users think of Rocket by Chiji14xchange? Overall sentiment: negative **Pros** - 💱 Competitive exchange rates - 📱 User-friendly interface design - ✅ Good for occasional traders - ⭐ Reliable for some users over extended periods **Cons** - ⏱️ Extremely slow payment processing (3 weeks to months) - 💸 Funds held indefinitely after withdrawal requests - 📞 Unresponsive customer support and call center - 🚫 Frequent maintenance windows blocking withdrawals - ❌ Suspected fraudulent activity and scam practices - 🔄 Transaction delays of 4-7+ days standard - 💳 Issues with card validation and rejection - 🔐 No access to private keys for crypto wallets - 😤 Rude and unhelpful customer service agents - 📧 Ignored emails and support tickets - 🎯 Inconsistent exchange rates applied retroactively - 🚫 Withdrawal limits not matching account levels - 💔 Loss of user funds without resolution **Commonly reported bugs** - App crashes and automatic logouts - Messaging interface displays blank pages - Transaction PIN validation failures - Withdrawal amount limits not updating with account level - Messages sending duplicates - Messages taking excessive time to reflect - Withdrawal system showing 'under maintenance' for extended periods - Unable to add new bank accounts - Failed withdrawal reversals not processed **Most requested features** - Instant or faster payment processing (1-6 hours maximum) - Live chat support that actually responds - Private key access for cryptocurrency wallets - Transaction receipt and session ID documentation - Face ID or fingerprint authentication for security - Fixed exchange rates that don't change mid-transaction - Real-time transaction status updates - Improved messaging system with faster message delivery - Multiple bank account management - Transparent withdrawal processing timeline ## Newest reviews (15 of 50) ### 2/5 — Delay *2022-09-30, version 3.0.0* The delay you guys give is too much the app is good. It you guys needs to work on your withdrawal system is so poor it won’t make people do business with you guys that’s the only problem you guys are having. And the costumers care line they don’t pick too I don’t why you guys have a ling when they don’t pick ### 1/5 — Delay *2022-08-02, version 3.0.0* This app is the worst, I regret the first day I used this app... There’s always delay in payment. I traded $130 steam with agent Ben, he said $50 has already been redeemed and it’s only $80 steam good, I sent him my UBA acc details and he said he’s made the payment yesterday around 5:31 pm. I waited till this morning before messaging him that I haven’t seen the alert then he said I should wait for 24hrs, which I did. I messaged him after 24hrs and no response. Una be scam, una dy chop ppl money for this app. You nor even deserve 1 star rating sef, rubbish 😡😡 ### 1/5 — Crediting of one’s money *2022-07-18, version 3.0.0* It’s been 9days without getting credited baayi I’ve complained and complained but still they never for once tried to even solve my complains and it’s not supposed to be like that We that choose to trade with u people are not dumb but we know we help each other grow and you know the situation we’re in this country Imagine I called 38x and it only rang 10x and none of the 10 calls that rang was answered the remaining 28 was that the person I’m calling is on another call Was that suppose to be like that… they don’t know what someone is going through here and they kept our money captive… it’s really unfair FR ### 1/5 — Withdrawal problems *2022-07-14, version 3.0.0* Please I have been using your services for years and being patient with all your problems and delay but this is too much I have been trying to make withdrawals since the 1/7/22 and you refuse to credit me. Please send me the money or I will come to your office to destroy things there with my friends and squad. I understand if you are not ready for business but just send me my money so that I can get this over with. This is 13 days now and I have been in need of this money. This is a total violation on my part and what ever action I might take is justifiable. ### 1/5 — Hater of this app *2022-07-07, version 3.0.0* A crazy and frustrating app that doesn’t want to allow someone have their funds several and time and so slow and almost to a month now can’t have my coins out and made several withdrawals but after some weeks it always showed failed and trust me this site is crazy and no worthy to be doing business customers lines hardly take in calls and and sometimes lines are switched off God forbid and stupid and mad app that can’t make payment close to a month ### 1/5 — Delay issues and agent being Rude *2022-07-05, version 3.0.0* Omo which kind wahala be this, whenever I make withdrawal with their system it’s takes nothing less than 4 days before I’m being credited and with a lot of chat, calls and e-mail. Can u even imagine that their customer care line is saying switch off😡 Same thing with making transaction with agent Daniel it will take nothing than 2 days. He told me he made payment to my bank since yesterday and I haven’t seen it he said I should contact my bank, after I told my bank they ask for transaction receipt and session ID to help me solve the issues, And Daniel can’t give me that only telling me if a reversal is made he will let me know. Such a stupid word. Cut me out I’m not more part of your customer. If u like make Una no let my review show. ### 1/5 — Withdraw delay *2022-05-24, version 3.0.0* This app is messed 😡😡😡 imagine I withdraw funds over 48 hours plus and plus now, yet to be credited for my own, after getting my money from you guys I will delete this stupid app from my phone, I sent and email upon email but no response, I wrote you guys on fb, ig, but no response I hate how you guys delay someone payment, I’m moving to another app…. ### 1/5 — Frustrating *2022-05-09, version 3.0.0* This is the ever-delaying app have ever convened, they delay in confirmation and still delay in payment, they can take up to three days before your transaction will be confirmed and take another three days to receive your payment. Please don't use this app if you have blood pressure and I will never recommend this app to any of my friends again. Very ridiculous ### 1/5 — Poor withdrawal and payment services *2022-03-22, version 3.0.0* If you are in need of fast money,I urged you not to trade with them ,they are going to messed up with you 200% sure...find another exchange to have deal with They are bunch of a$$hole,1 trade last for 6 days come to think of having multiple trade You won’t feel at ease Beware of this App!!!! ### 1/5 — Payment Delay *2022-03-22, version 3.0.0* This app seems to not care about customers review ,they are getting worse day by day in withdrawal and payment aspect,I was in need of my money urgently to continue running my business on Friday I traded $114 bitcoin with them,I initiated withdrawal and the response I got is I can’t withdraw this time ,I called them and they told me they are doing maintenance They did maintenance from Saturday till Monday this foolish app I couldn’t go to work I’m still at home today Tuesday after withdrawal got through I’m still waiting for the money to hit my bank for over 8 good hours now Beware of this app ..you going to get stuck and loss your daily living if you keep trading with them This is not the first time they messed up and I can see they are not ready to change I don’t want to rate them because they don’t deserve any star ### 1/5 — Delay *2022-03-18, version 3.0.0* I’m tired of this app , you’ll want to withdraw your money and it tells you that you can’t withdraw, it under maintenance, always , always always , sometimes it stays under maintenance for 5 days and you can’t be able to withdraw , talking about crediting, you’ll have to wait for hours , if not more than 6 hours before you get your money So annoying ### 3/5 — Good app but messages on app still having issues *2022-03-10, version 3.0.0* Please try and fix the messaging aspect of the app it takes long for message to reflect and it keeps sending same message sometimes try and fix that. Still the app is good with amazing rate ### 1/5 — Delay of bitcoin *2022-02-28, version 2.4.2* In fact I regret using this app for the past five days now first 48 hours I was unable to withdraw my money to the extent I need to purchase bitcoin back and send to external wallet for past 72 hours now I haven’t get my bitcoin the worse mistake I ever did Is download this app cause I regret using it for the first and second time I use it ### 1/5 — SCAM! SCAM!! SCAM!!! *2022-02-23, version 2.4.2* This platform is suppose to be disabled😡 it was lovely at the beginning but when I used it to a stage, they won’t credit me after I withdrew and if you notice they deduct your bitcoin weekly. They rip coded, their transaction is rubbish They’ve ripped me, I withdrew 2 weeks ago and they haven’t credited me till now so I contacted their service support which they said I’ll be credited in 72 hours time and after 4 days I contacted them again and they said the money has been paid and it’s not in my account till now😡🤦🏻 ### 1/5 — Delay in remittance of cash *2022-02-15, version 2.4.2* You have a very sensitive business that requires fast payment that’s the essence of the exchange , but when you get delayed over 7 to 10 hours then the primary aim of the business has been lost, I’m totally dissatisfied and disappointed that you hold customers at ransom on a daily base with same result = delayed payment , every confirmed coin reflect immediately on the receiving wallet and every confirmed coin can be verified on the blockchain network, but you open by 9am verify coin for 3 hours and take extra 5 hours to make payment . This is a total mess to your business and that of your customers solely relying on you , I recommend other verified exchange platform, it seems you think you are the only one in the system with the reputation hence the reason for holding customers to ransom each time .. ## Most critical reviews (10 lowest-rated) ### 1/5 — Server too slow *2023-02-04, version 3.0.0* Takes too much time to process transactions, sometimes it might take up to 3 weeks for payment to be made which is annoying and poor from you guys . Nobody who uses the app can refer others. I made a trade with the p2p option since the last 5 days and my coin has been a accepted and I haven’t been paid yet , the last withdrawal I made for 63,000 naira , it said successful and I didn’t get the alert even after contacting the support service . This is looking like a scam ### 1/5 — Scam *2022-12-11, version 3.0.0* Crazy how I traded $800 worth American Express card and and 200 Apple Card from Chiji14xchange immediately the sender activated it and got out the store but this people said the card is bad and I gave another vendor and they said it has been used 🥹 and chiji said only 1 Apple Card is good and they won’t even credit me again since morning. ### 1/5 — If God don’t want to punish you all kindly send my money to my account *2022-11-18, version 3.0.0* See God will definitely punish all of you working in that exchange, from the ceo down to the very last person, y'all all are bastard, criminals and nothing good will come out of your miserable lives for what this stupid godforsaken exchange has done to me and still doing, what's all this rubbish now, why are you guys so unfortunate like this, since Sunday till date, give me my money na what's all this nonsense, I've sent countless mails and even tried calling the useless customer care nothing has been and the response I got what to exercise patience, exercise patience from Sunday till day, your system isn't undergoing any maintenance yet my money is still pending, give me my money before something bad happen to y'all individually ### 1/5 — The worst exchange to trade with, delay of payment for weeks after withdrawal *2022-11-17, version 3.0.0* See God will definitely punish all of you working in that exchange, from the ceo down to the very last person, y’all all are bastard, criminals and nothing good will come out of your miserable lives for what this stupid godforsaken exchange has done to me and still doing, what’s all this rubbish now, why are you guys so unfortunate like this, since Sunday till date , give me my money na what’s all this nonsense, I’ve sent countless mails and even tried calling the useless customer care nothing has been and the response I got what to exercise patience, exercise patience from Sunday till day, your system isn’t undergoing any maintenance yet my money is still pending, give me my money before something bad happen to y’all individually ### 1/5 — Unpaid for a months now and no one picking my call or return my email *2022-11-14, version 3.0.0* First you scam me with Steam card many months ago I stop and you scam me with BTC also I trade my BTC now withdraw money is issue now Why are you people be like this what kind of human being are you ? And you keep sending useless email, that your app is fine when you know you’re a scam why are you allowed trading to send btc out is a problem If you didn’t return my money you guys no go no peace ### 1/5 — I pity who wan use this app or who dey continue dey use am *2022-10-26, version 3.0.0* For the past 48 hours now they still have not credited my account, and no support reply. No live chat working, they have been like this for a long time now and still don’t want to change: using patricia app is better than this one I swear. Please do not install ### 1/5 — If you like yourself don’t trade with this app again cause they won’t pay you they’re criminals *2022-09-23, version 3.0.0* I’ve been waiting for about 2months now this criminals have been holding my money and refuse to give me my money I’ll call the number once they know it’s me that’s calling they won’t pick while it’s ringing and if I call in few mins time they’re in another call already they’ve been doing this to me for 2months now not picking my calls or replying to my email definitely they’re attending to the people they’re getting ready to steal from and snubbing they people they’ve stole from they’re all criminals there and they’re all what they’re doing they’ll steal from you and snub you at times the agent won’t even reply back you text they all know what they’re doing don’t trade with them again they’re all criminals ### 1/5 — Withdrawal *2022-09-12, version 3.0.0* When will your withdrawal be back and when will I get to send btc to an external wallet. I don’t have access to my stuff for more than 2 months now. pls I need access to my stuff this has take longer than expected. I just want to get my stuff off the app for the past 2 to 3 months ### 1/5 — Unpaid for 3 months still waiting *2022-09-06, version 3.0.0* This app has kept me waiting for 3 months till date, they will send you email like everything is fine, when you trade with them it’s like you are in a cage cos you don’t know anything and their agents as don’t know about them.. it’s becoming serious that actions need to be taken for this app to be banned cos they cost more harms than good to their customers.. I made another transaction with agent told me I have being credited still no alert asked for a screenshot of the payment he said they don’t send screenshots that’s so ridiculous cos I have being waiting for almost one hour now .. you all should try Pandar cos this app will cost more pains, they have million of people queued for payment and yet they still act like everything is fine send you emails to trade with them that everything is fine, when your customer complain day after day and nothing is being done about it . ### 1/5 — Fake application *2022-08-15, version 3.0.0* This organization or company is fake is located in Nigeria, don’t use this application is a fake application when you put money in it won’t come out anymore, I mad withdrawal with this app over a month now I haven’t been paid , a friend of mind made a withdrawal of 1m. Over two months now not paid , if you try to transfer your bitcoin they won’t grant the transaction, all you do in the app is swipe your money left right and corner each swipe to BTC or usdt they take their fee if you keep swiping they take fee till all your money is gone , transaction to other wallet doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Truth to be told *2022-07-21, version 3.0.0* Hello everyone I am here to make an announcement about this app , fraudulent people and extorting people ….this issues has persistent never and never stopped so people should stop using this app to put an end to their fraudulent activities and please if anyone know their office they should go and burn it to fire before it’s getting out hands I was reap with some money through app Chiji14exchange thanks for the reading …… ### 5/5 — Please release money to my bank *2022-07-19, version 3.0.0* I made withdrawal of 200k twice and 42k that’s 442k it’s going to 2 weeks now I have not receive money in my bank, yesterday 200k was refunded to my Rocket naira wallet, please credit me am begging ### 5/5 — Payment not received for more than 5 days *2022-06-19, version 3.0.0* Payment not received for more than 5 days and I know you guys won’t let this review appear so I won’t bother write much but stop scamming, release people money ### 5/5 — Complain *2022-05-13, version 3.0.0* I see this app as scam I made a withdrawal on the 1 of March till now have received my funds I made a withdrawal on the 9 on this month 240k I have a total 420k ### 5/5 — You scamming people *2022-04-27, version 3.0.0* You’re a scammer return my card or credit my wallet you page is fake you’re full of scamming ### 5/5 — Mr Richie *2021-11-22, version 2.4.2* Please I find it so difficult to withdraw my money to my bank account keep telling me I can’t withdraw at this moment for the past 8hours now what’s going on here please ### 5/5 — Complain *2021-11-17, version 2.4.2* Jesus Christ will they always beg you guys to reverse back unsuccessful withdrawal and please fix your app everytime can’t withdraw what’s up. ### 5/5 — Fast payment *2021-04-11, version 2.3* They don’t delay once it comes to payment I don’t regret ever having this app . ### 5/5 — Complaining *2021-03-06, version 2.3* Everything about this app is lovely but you still need to work on your payment skills it’s very low and I can’t add any bank account anymore on my account anymore ### 5/5 — Great Customer service *2020-09-05, version 1.7* To the team and management I say you all are doing a fantastic job. From last year June till date they never given story when it comes to payment. The rate is sweet 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*