# Rocket Mortgage — user reviews > 2,202 indexed App Store user reviews of Rocket Mortgage by Rocket Mortgage, LLC, rated 4.90/5 from 177,897 ratings. - Source: https://appshunter.io/ios/app/rocket-mortgage/id431156417/reviews - App overview in markdown: https://appshunter.io/ios/app/rocket-mortgage/id431156417.md - Rating breakdown: 5★ 159,026 · 4★ 15,612 · 3★ 2,145 · 2★ 291 · 1★ 823 ## What do users think of Rocket Mortgage? Overall sentiment: positive **Pros** - 🚀 Easy and seamless application process - 👍 Knowledgeable and responsive customer service - 💡 Transparent loan options and information - 🚀 Quick and efficient mortgage experience - 👍 User-friendly app and website - 👍 Helpful features like amortization calculator **Cons** - 🐛 Inconsistent communication and updates - 🔒 Concerns about credit score impact - 🐛 Miscommunication and changing loan details - 🐛 Issues with PMI removal and refinancing - 🐛 Aggressive unsolicited sales calls and marketing **Commonly reported bugs** - App issues with screen scaling and display - Inconsistent loan approval and processing **Most requested features** - Automatic principal payment scheduling - Improved app functionality and UI - Better transparency on loan details and changes ## Newest reviews (16 of 2,202) ### 5/5 — Rocket Mortgage ABSOLUTELY R O C K S ! *2026-08-16, version 10.34.0* I am quietly happy with the ease of keeping my mortgage payments up to date (actually I am a month in advance so even better). Merry Christmas and a Happy New Year’s to all of you from this Veteran. ### 5/5 — I love you guys *2026-08-16, version 10.34.0* EZ, kind ### 5/5 — Very convenient *2026-08-16, version 10.34.0* I’ve been able to process all items needed for my loan quickly and easily. ### 5/5 — Ease of Use *2026-08-16, version 10.34.0* App is easy to navigate and has information needed wth support contacts ### 4/5 — Update is Awful *2026-08-16, version 10.34.0* Newly updated version is awful. I had no issues prior to the last update. Now the app won’t let my put by bank account in and keeps saying “there’s an issue,” despite me putting the information in three times directly from my online bank account.” ### 5/5 — Fast and easy *2026-08-16, version 10.34.0* Use to pay my mortgage and from time to time bring up status of my loan. Great and very easy to navigate ### 5/5 — Great app *2026-08-15, version 10.34.0* Very easy to use and navigate. All your information is there and they even breaks down your escrow information for you. Making payments or adjustments are easy as well if you wanna pay extra. Plus I love how you can pay biweekly. A++ ### 5/5 — Mortgage *2026-08-15, version 10.34.0* Great follow up on Mortgage correspondence ### 5/5 — great app *2026-08-15, version 10.34.0* app is great easy online payments and account management ### 4/5 — Nomis *2026-08-15, version 10.34.0* Seems pretty good the Rocket mortgage app ### 5/5 — AWESOME *2026-08-15, version 10.34.0* What an awesome experience!!!!! So super fast and easy!!!!$ ### 5/5 — Loan *2026-08-14, version 10.34.0* It's great ### 3/5 — Jean *2026-08-14, version 10.34.0* Never had a problem! ### 5/5 — Escrow account *2026-08-14, version 10.34.0* Making mortgage payments is easy as pie ### 4/5 — Easy! *2026-08-14, version 10.34.0* Love the ease of this app! ### 5/5 — Best mortgage lender ever *2026-08-14, version 10.34.0* Thanks for everything ## Most critical reviews (10 lowest-rated) ### 1/5 — No Details *2026-08-24, version 10.35.0* This app isn’t transparent. Escrow is a mystery even on the website. You cannot see any outgoing history for escrow like you can regular payments. ### 1/5 — App works fine the underwriters suck *2026-08-21, version 10.35.0* Do not use rocket mortgage if you want to keep your sanity and actually be able to close on a house. Kayla has been excellent but the other people constantly have to have more documentation then I will upload it then they need more and they don’t accept documentation that proves what they need to see. For instance my grandma had to pay off a credit card for contingency to get her home loan paid it off uploaded the paid in full receipt uploaded the bank statement voided check and the bank statement showing it paid and they did not accept the documents. They needed more. It is always more. And the delay in response will always put your closing off. If you need 1 document signed and closing is the next day closing will be delayed because the review team is SLOW. ### 1/5 — Disappointed *2026-08-17, version 10.34.0* We tried to make a principal only payment to pay down our final balance, but only to be told that after they took the money and held it for almost a month, but it would not be applied because it was too much and too close to reaching the payoff balance. ### 1/5 — EZ PZ *2026-08-17, version 10.34.0* I love the online process it makes things so much easier ### 1/5 — Gets stuck *2026-08-14, version 10.34.0* I tried using this app three times, and all three times the same problem occurred. It gets stuck on a page and there is no way to get back to the main menu… ### 1/5 — They have horrible customer service *2026-08-05, version 10.34.0* Called to get my phone number changed on my account because they won’t let you log in with verification text and they were not helpful at all with me ### 1/5 — Personal Data *2026-08-04, version 10.34.0* This company will sell your loan info and contact information, including work and personal cell number, to the absolute lowest scum on earth that will have your entire day filled with spam calls to refinance. ### 1/5 — I don’t trust them *2026-07-31, version 10.33.0* They charge my account numerous times in one day & have done the same with fees. They can’t explain why & use AI which isn’t helpful. Seems super sketchy to me. ### 1/5 — Predatory lender, beware *2026-07-25, version 10.33.0* They have messed up my insurance and overcharged me drastically for 2 years now. Their customer support processes are an absolute scam. Do not work with this company. I’ve been a customer for 5 years now and have had nothing but problems with them finding ways to keep charging me more money and refusing to fix my account. ### 1/5 — Horrible business *2026-07-20, version 10.31.0* Veteran on disability missed one payment due to funeral and they pretended like they wanted to help me told me to apply for assistance only for them to say I won’t qualify after I already built a month of back debt this company doesn’t care about the people ## Most praised reviews (10 highest-rated) ### 5/5 — Great Group *2026-08-20, version 10.35.0* Wonderful, easy to work with, and diligent. All the things I need and require to enter a loan with. ### 5/5 — Easy to navigate *2026-08-20, version 10.35.0* Love how easy this app is to use. Very easy to make payments, navigate my loan, user friendly, and works well over all. ### 5/5 — Great Modern Bank *2026-08-19, version 10.35.0* They very helpful ### 5/5 — Easy *2026-08-17, version 10.34.0* Easy to use ### 5/5 — Thank you! *2026-08-17, version 10.34.0* This Rocket Mortgage app is suuuuper easy to navigate! ### 5/5 — Professional business *2026-08-17, version 10.34.0* Made refinance clear and timely. All contracts polite , friendly, professional and helpful. ### 5/5 — Excelente *2026-08-17, version 10.34.0* Es muy fácil de usar y cómodo hacer pagos consultar documentos ### 5/5 — Great *2026-08-17, version 10.34.0* Perfect ### 5/5 — Fantastic *2026-08-17, version 10.34.0* We fell behind 3 months. Rocket Mortgage was patient with us until we got caught up. ### 5/5 — I Love Rocket Mortgage! *2026-08-16, version 10.34.0* I Love the Convenience of paying partial payments through the App, It’s very Convenient! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*