# Rocket Pack and Triple Credit — user reviews > 137 indexed App Store user reviews of Rocket Pack and Triple Credit by Tesco Mobile Limited, rated 2.00/5 from 15 ratings. - Source: https://appshunter.io/ios/app/rocket-pack-and-triple-credit/id1179061274/reviews - App overview in markdown: https://appshunter.io/ios/app/rocket-pack-and-triple-credit/id1179061274.md - Rating breakdown: 5★ 1 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 10 ## What do users think of Rocket Pack and Triple Credit? Overall sentiment: negative **Pros** - 👍 Simple design - 🚀 Easy to use **Cons** - 🐛 Frequent crashes - 🔒 Security issues - 🤯 Frustrating login process - 💸 Overpriced services - 🤷‍♀️ Unreliable app functionality **Commonly reported bugs** - App fails to load or crashes on launch - Login screen issues with keyboard blocking buttons - Inconsistent app behavior across updates **Most requested features** - Add ability to manage multiple numbers - Improve usage tracking and transparency - Streamline login and authentication ## Newest reviews (19 of 137) ### 2/5 — Getting worse *2025-10-26, version 1.5.14* Please sort this out as soon as possible , I don’t know any other app you need to sign in every single time , I get the scams etc BUT I’m trying to sign in with my number I’ve had for 2 years and it’s saying I’m not pay as you go , so now can’t top up with the app ### 2/5 — Failed to renew my rocket pack and locked out of the app again. *2025-10-19, version 1.5.14* I complained months ago and the same thing keeps happening. Last month Tesco failed to auto renew my subscription although I had enough money in my account. I then lost my credit and had to renew through the phone number by paying again. This month I am now locked out of the app again and the code sent to access does not work and an error message keeps appearing! I have tried the fixes suggested before, it works for a while and then goes awol again. I am thinking of changing to another company! ### 2/5 — Just poor and so basic *2025-09-01, version 1.5.14* It’s hard to believe this app comes from a £billion business. Spend some money on it please, it’s unreliable, glitchy and just not a pleasant user experience. Will change suppliers soon if no improvement as Tesco aren’t even the best value provider these days. ### 1/5 — Too many glitches *2025-08-27, version 1.5.14* Each time I try to check my balance on the app I’m told to enter a reactivation code. Once texted I follow instructions only to be told it failed. This is beyond frustrating. ### 1/5 — Useless app by useless company *2025-08-12, version 1.5.14* How long does it take to fix a basic issue like logging in. You make billions annually but can’t spend more than a few pounds on app developers from an obviously tinpot tech company. You come up with these new log in rules but don’t let the user actually log in because your app is so appalling that you can’t even get rid of the number screen to push a button. The fact it’s been months since this fault and still not corrected shows your total disdain for your customers. If ALDI did a phone network I would switch in a heartbeat. ### 1/5 — Still impossible to use *2025-08-11, version 1.5.14* Asks for mobile number, the number pad then hides the submit button. ### 1/5 — Can't use the app *2025-08-07, version 1.5.14* I'm pretty new to Pay as You Go with Tesco and I've not had very good experiences so far. This app is no different. I try to sign in with it and it asks for my mobile number. Sounds straightforward but when I add my number there is no way to see anything else on the screen. I'm sure there must be something to press to continue but I can't see it so after I've entered my number nothing else happens. I tried uninstalling it but it made no difference. In the end I had to go to their website and top up my credit there. It's something that should be so simple and yet it just isn't ### 1/5 — Useless *2025-08-07, version 1.5.14* Used to work perfectly fine until a recent security update. Signs you out after a short while, then requires an authorisation code. This doesn’t always work the first time and displays “there’s been a technical error”, so you have to repeat the process. What was once a good app, quick and easy to use, is now a great big “faff”. Defeats the point…would be quicker to message “BALANCE” to 2112. 🙁 23/07/25 - STOP updating the app. Just as a problem gets sorted, the new update brings a new problem. Employ someone who knows what they are doing!!! App is next to useless. 😡 07/08/25 - Unable to sign back in. Keypad with numbers pops up, then does not pop back down, so you can’t enter your telephone number, therefore you can’t get your code. But I guess this isn’t Tesco’s fault either. How about when you reply to people, you don’t copy and paste your scripted response! 🤷‍♂️ ### 1/5 — Useless *2025-07-23, version 1.5.14* Used to work perfectly fine until a recent security update. Signs you out after a short while, then requires an authorisation code. This doesn’t always work the first time and displays “there’s been a technical error”, so you have to repeat the process. What was once a good app, quick and easy to use, is now a great big “faff”. Defeats the point…would be quicker to message “BALANCE” to 2112. 🙁 23/07/25 - STOP updating the app. Just as a problem gets sorted, the new update brings a new problem. Employ someone who knows what they are doing!!! App is next to useless. 😡 ### 2/5 — Not working properly lately *2025-07-15, version 1.5.14* I’m asked to put in my number each time but the typing pad never come down so can’t even register the number to receive the code hence never get to use the app for 2 months now. July 15th. ### 1/5 — Garbage in garbage out *2025-07-10, version 1.5.14* Worst app ever now you have to get permission to pay them plus tried to change card # failed miserably . Going to find another carrier . ### 2/5 — Problems with sign in *2025-07-08, version 1.5.14* When opening the app I am asked to enter my phone number, and then again to enter the verification code. Trouble is the keyboard on both occasions covers the ‘enter’ or ‘done’ buttons. As there is no enter button on the keyboard I have to swipe up to expose the button, and hope I am quick enough the hit the enter button before the screen bounces down again. Not much to commend this app now… ### 1/5 — Problems *2025-07-06, version 1.5.14* I can’t access the app at all at the moment. It ask for my mobile number then I need a code to be sent to me to continue but I’ve tried many times and the code doesn’t arrive. I’ve phone help line and followed advice given to cleared cache, re installed app, reset network and it still does not work. I was eventually told it could be a technical glitch (could be)????This is not the first time I’ve experienced problems. Quite sick of it now. ### 1/5 — Impossible update *2025-07-03, version 1.5.14* Now when I open it, it asks for my number to send me an activation code. As soon as I start to let my number in, the ‘get my code’ button is covered, so it is impossible to send my number. Went into a Tesco mobile shop and they couldn’t figure it out either, so all they could do was dial 444 to put my credit on. The app cannot be used at all in its current format. ### 1/5 — Poor design *2025-07-02, version 1.5.14* The app asks me to put in my phone number to receive a code but the keyboard that pops up hides the "get your code" button. There’s no way to minimise the keyboard and the page doesn’t scroll so I haven’t been able to access it recently to top up ### 1/5 — No longer works *2025-07-01, version 1.5.14* Used this for years without a problem. Now in the past month it has suddenly asked me to register my mobile. It’s not technically possible to enter my mobile because there is no ‘enter’ or ‘next’ button to submit my mobile number. This has rendered the app completely useless. ### 1/5 — App *2025-06-21, version 1.5.14* A terrible app ### 2/5 — App often logs me out, and now it won’t let me log back in…. *2025-06-19, version 1.5.14* App has logged me out and now when I re-entered my phone number and entered the security code some weird red text popped up and it wouldn’t log me back in. I tried deleting the app and reinstalling it, but this time when I try to enter my phone number the keyboard blocks the screen where I type my number in; difficult to describe without showing a screenshot but basically it’s impossible for me to log back in. Would be nice if the app would never have logged me out in the first place… ### 1/5 — App consistently doesn’t work *2025-06-16, version 1.5.14* So many things wrong with this app. Simply checking your top up balance is a time consuming, poor experience. Whilst inputting my number the keyboard doesn’t disappear and covers the button to send the code. Meaning I can’t progress - not accessible at all! After finally getting to work I don’t even receive a code. Is this even the official Tesco mobile app? Please product/development team prioritise fixing the awful sign in experience on this app. Looking to switch providers because of this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rocket Pack TescoMobile app *2025-11-03, version 1.5.14* What happened? This used to be so much better for me but now I can’t even get my rocket bundle back. Someone seems to have hijacked my bundle app and is now saying my phone number isn’t even registered!!! I’ve been registered for at least FOUR YEARS so what in the heck is that all about?? I’m due to top up THIS week and I can’t even do that now!! Furious is an understatement. I would like to have my Rocket Pack Bundle back! 😠 ### 1/5 — Not a pay as you go customer *2025-10-31, version 1.5.14* App’s completely broken keeps saying I’m not a pay as you go customer so can’t do anything, I am… ### 1/5 — What a load of garbage! *2025-10-29, version 1.5.14* This app is just awful. Asks for a code every time you log in and you have to mess about with text messages. If you’re lucky enough to actually get in, the UI looks like it has been designed by a 3 year old. The functionality isn‘t much better. You find credit deducted with no explanation where it has gone. Have to mess about on the website setting up payment card. You guys need a total rethink on this utter garbage app. ### 1/5 — Buggy *2025-10-29, version 1.5.14* App used to work flawlessly but now it’s been asking to register my number each time and now it’s denying that my number is a pay as you go number. ### 1/5 — App rubbish *2025-10-11, version 1.5.14* The app hardly works anymore. Constantly asking to input mobile no for code to get in. Not good when you need to top up. Then says glitch!! ### 1/5 — Glitchy/ unnecessary log in requirements *2025-09-23, version 1.5.14* Almost every time I try to use the app, it requires me to enter my mobile number, to request an access code When I do that, wait the frustrating delay for the code to be generated, then enter the code I have received, the app shows error message: “sorry there’s a technical hitch” = unnecessary frequency of verification AND consistent glitches Do better ### 1/5 — Doesn’t work right from the start *2025-09-15, version 1.5.14* The number pad that you need to input your number covers up the submit button so this app is rendered completely and utterly useless ### 1/5 — Login *2025-09-11, version 1.5.14* Have to login again almost every time I want to open the app but it always comes up with an error message and I have to wait a week to be able to top up! ### 1/5 — Help *2025-09-03, version 1.5.14* I have tried around ten times to cancel one of my phones but keep going around in circles answering thesame questions password,email,phone number. What a whitless piece of rubbish. ### 1/5 — Useless app *2025-08-27, version 1.5.14* The company is trying to force customers to change to a monthly contract - that is only conclusion I can draw from the bugs that persist in this app for months. ## Most praised reviews (10 highest-rated) ### 5/5 — Me *2025-09-04, version 1.5.14* Today ### 5/5 — Simple design *2025-03-05, version 1.5.9* It has worked well for the last few years for me, but just in the last month an error message appears when I start the app. “Sorry there’s a technical hitch. Please try again later’ Below that there is a cancel or retry button. The retry button doesn’t seem to do much and the message stays. The cancel button clears the message so I can view my homepage, but doesn’t allow any of the top up or bundle page to open. As I say it’s only in the last month this has started to happen. ### 5/5 — Easy to use *2024-05-19, version 1.5.4* Very simple ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Review *2023-03-31, version 1.4.13* Just been helped by your agent Ashihk on the Chat first class help good service I have been with Tesco Mobile since 2011 keep up the good service G. ### 5/5 — Does the job *2021-08-21, version 1.4.10* I just want to check data usage and credit balance. It does that very well and the data usage is refreshed regularly which is useful when tethering. Never had any problems. ### 5/5 — Handy for paying each month. *2018-03-21* I have absolutely no problem with this app! It works fine on iOS11 with the iPhone 6, and it’s really easy to top-up, or get a new rocket pack. If you use Tesco mobile, definitely get this app! ### 5/5 — Still not working on iOS 11 *2017-09-26* Having left a previous review after updating to iOS 11, and finding the app incompatible, I deleted the app and reloaded it. Problem solved! .....so I thought! Closed app and reopened, crashed again. Have consulted Tesco Mobile via text on their Facebook page and they have told me that they have tested it, and it is working for them. Thought I was the only one having this problem until I read the other reviews. I hope this gets resolved as it was a really useful app to have. UPDATE: Thanks for the update which has now resolved issues with iOS 11. All working well. Have tested & tested again to make sure it works, I have now awarded 5 stars...Great app...when it works! ### 5/5 — IOS 11 updated *2017-09-26* Have recently updated IPhone 5s to IOS11, and the app crashes before opening. Have tried uninstalling and reinstalling, but still have the same problem. As the update has now fixed the problem, seems to be working well. ### 4/5 — Used to work well ….. *2025-05-05, version 1.5.13* Just lately I’m being asked to register my phone number each time I open the app. I’ve been using it trouble-free for many years, till now. PS I tried all the suggestions of clearing the cache, reinstalling the app, etc, but nothing worked. It does now though, just since last week, so I can again check my balance and how much data I have left, without logging in every time. ### 4/5 — Interesting bug Tesco devs *2024-03-22, version 1.5.3* Found an interesting bug! Not sure what the devs will make of this. If you disable adult sms messages via the account settings on the website, as soon as you open the payg app it gets re enabled. What gives? Otherwise app seems fine. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*