# RockShox TrailHead — user reviews > 150 indexed App Store user reviews of RockShox TrailHead by SRAM LLC, rated 3.90/5 from 27 ratings. - Source: https://appshunter.io/ios/app/rockshox-trailhead/id1441888438/reviews - App overview in markdown: https://appshunter.io/ios/app/rockshox-trailhead/id1441888438.md - Rating breakdown: 5★ 18 · 4★ 2 · 3★ 0 · 2★ 1 · 1★ 6 ## What do users think of RockShox TrailHead? Overall sentiment: negative **Pros** - 👍 Good starting point for setup - 👍 Useful for finding info - 👍 Nice UI design - 👍 Helpful for initial pressure - 👍 Great for parts finding **Cons** - 🐛 Constant logouts - 🐛 Requires serial number every time - 🐛 No saved equipment - 🐛 Limited tuning info - 🐛 App is a website wrapper - 🐛 Inconsistent recommendations - 🐛 Doesn't work offline - 🐛 Login issues - 🐛 Serial number errors - 🐛 App crashes - 🐛 No rear shock support - 🐛 No compression settings - 🐛 Incorrect compatible parts - 🐛 Outdated models unsupported - 🐛 "Enter" button not working - 🐛 Tuning options greyed out - 🐛 Basic tuning details **Commonly reported bugs** - Cannot log in - Won't save login - App logs out frequently - Apple Passwords app doesn't integrate - App doesn't work without network connection - Weight units won't change - Recommended starting pressure differs from fork - App lost all products - Serial numbers not found - App logs out every time - App requires login without Wi-Fi - App is a wrapper to the website - Cannot save to garage - Serial number or model number not working - Settings don't save - App won't load anything - Hard to sign in - App keeps saying email sent to confirm but nothing comes through - Cannot get out of login screen, redirects to safari - Different info on app and web version - Serial number sticker not on product - App crashes frequently - Tuning button is greyed out - Cannot enter travel - Serial number lookup doesn't work - Website is down - Enter button does not respond - Cannot click "Enter" to add serial number - Cannot get past first page - Cannot select "Enter" button - Tuning option is greyed out - Damper not listed correctly in manual select mode - App forgets shock after restart - Confusing list of possible upgrades - Cannot find part number for upgrades - Cannot research settings for shock - Tuning button is grayed out - No tuning options for specific models - Cannot save fork/shock model - No tuning instructions for air fork with LSC and rebound - No shock pressure tuning - No upgrade kits available - Service kit gives part numbers with no links - Recommended upgrades are incorrect - Part recommended by app doesn't work - Cannot enter serial number for tuning - Doesn't scan serial numbers - Doesn't remember serial numbers - Recommended pressure is way off - Cannot save equipment - PSI recommendations are better tuned by setting to 30% - No rear shock support - No compression settings - Can't save your gear - No tuning advice for rear shocks - No support pre 2018 - No tuning for 2021 Reba RL model - Tuning is greyed out for older models - No tuning suggestions for fork - No history of anything - Front shock only support - Cannot get recommended settings **Most requested features** - Save serial numbers/equipment - Remember login/"Remember Me" option - Integrate with password managers - Add model code or upgrade options - Support for rear shocks - More detailed tuning advice (LSC/HSC) - Ability to nickname setups - Track modifications - Link to dealers/search for parts - Embed 'how-to' videos - Camera recognition for serial numbers - Share settings with others - Rider weight and settings recommendations - Support for older models (pre-2018) - Add dark mode - Improve offline functionality ## Newest reviews (18 of 150) ### 4/5 — Good! *2026-04-14* Good app. Would be great(!) if we were allowed to either save just the model number to our garage, or custom set travel or damper specs for our serial-number saved forks. Like another review said, it’s not user friendly to have to always do a model lookup on my fork to get tuning specs because I changed something from the factory (serial number) spec. ### 2/5 — Can’t log in *2026-01-20* Set up account and won’t connect or open to the account. Wants a serial number every time you try to use it. Would be grateful if it would work because there is some great info on there. Help? ### 2/5 — Anmeldung speichern *2025-12-13* Das grundlegende Prinzip der App finde ich sehr gut allerdings muss ich jedes Mal beim schließen der App mich neu anmelden das nervt. ### 2/5 — Won’t save login *2025-09-04, version 2.0.4* Have to log in every time. Tedious. Not much tuning info. Could be much better. ### 2/5 — Needs Improvement *2025-07-04, version 2.0.4* Was excited for this app but it is not as user friendly as it could be. 1.) Why is it required to have a serial number to add equipment to your Garage? I upgraded my Pike Select fully to where it’s basically an Ultimate but I can’t add the Ultimate to my account because my fork will always have the Select serial number. You should be able to add by model code or be able to add upgrades to equipment in your Garage. As it stands, the app readily tells you how to upgrade dampers and air springs but makes it super hard to get tuning information after you do so. 2.) Apple Passwords app doesn’t integrate to the in-app browser requiring you to manually enter your password every time. Also there’s no “Remember Me” option and the app logs you out often. SRAM account is unfortunately required. ### 4/5 — Decent spp *2025-06-19* Its a decent app but the fact i have to log in every time I use it almost makes me not want to use it please fix this ### 1/5 — Keine Daten mehr vorhanden *2025-03-21* Leider funktioniert die App seit Tagen nicht mehr. Weder meine Bestand wird angezeigt, noch sind Neueingaben möglich. **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Findet die Seriennummer nicht *2025-03-21* APP ist nicht ausgereift! Wenn ich die Seriennummer eingebe, findet die APP meinen Dämfer nicht. Gebe ich die Modell IT ein, findet er zwar meinen Dämpfer, verlangt aber anschließend wieder die Seriennummer. Somit bekomme ich keine Infos und die APP ist nutzlos. Wollte nur wissen, wieviel PSI ich für mein Körpergewicht brauche. Finde auch keine PDF im Internet mit entsprechenden Daten. **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Neueste Version ohne Funktion *2025-03-21* Leider beim letzten alle Daten verloren und die Suche nach Prduktenit Serienummer funktioniert nicht mehr. Speichern noch möglich **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Lyrik *2025-03-21* Findet meine neue Gabel nicht mehr 🤨 **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Stopped working ! *2025-03-21* App lost all my products now when entering serial numbers it says it can’t find that number. Entered multiple numbers that I know are right and getting same error over and over. Was working fine until 2 days ago. On iOS 18.3.2 both phone and iPad. **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Something goes wrong *2025-03-20, version 2.0.4* All data deleted. Why? ### 4/5 — Finde ich sehr gut , aber …. *2025-03-20* Es sind alle Dämpfer und Gabeln die ich eingegeben habe plötzlich weg . Gebe ich die Seriennummer erneut ein , sagt mir die App Seriennummer nicht bekannt. Was ist da los ???? **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Y a encore quelqu’un? *2025-03-20* Au début ce n’était pas parfait avec perte des entrées de journal mais maintenant c’est encore pire. Tout mon matos a été supprimé et impossible de les rajouter (les numéros de série ne sont plus reconnus) Dommage, ç’aurait pu être prometteur mais la maintenant, plus aucun intérêt. **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 2/5 — Y’a plus rien qui fonctionne *2025-03-20* Depuis la MAJ, j’ai perdu tout mon garage et impossible d’ajouter de nouveaux composants !! **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Funktion *2025-03-20* Leider funktioniert die App momentan nicht mehr. Alle Daten sind gelöscht und Neueingabe nicht möglich **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Mies *2025-03-19* Nach Neuinstallation wird keines meiner 3 RockShox Produkte über die Seriennummer erkannt. **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ### 1/5 — Error *2025-03-18, version 2.0.4* App deleted all product from my garage. ## Most critical reviews (10 lowest-rated) ### 1/5 — No funciona *2026-06-14, version 2.0.4* No guarda el modelo de horquilla y hay que buscar modelo cada vez ### 1/5 — Useless *2026-05-15, version 2.0.4* Why do I need a serial number to get setup information when I already have the product code? ### 1/5 — Mala información *2026-02-24, version 2.0.4* Dice que el máximo de presión en 94 psi cuando mi horquilla dice otro número, además, la configuración que recomendó no ayudó en nada. Tampoco tiene una guía para hacer bracketing o algo similar. ### 1/5 — Wrong max psi pressure for ZEB *2025-09-18, version 2.0.4* The app says max pressure is 94 psi for a ZEB fork while the decal says max pressure is 148 psi. Support confirmed the app is wrong. Also recommended pressure is way too high for my rider weight. Off by more than 14 psi. ### 1/5 — Not helpful *2025-09-13, version 2.0.4* Bad app. Have to sign in every time and does not remember products on the garage. It also doesn’t give you any stating points on HSC and LSC ### 1/5 — Innecesaria *2025-08-23, version 2.0.4* Más que una aplicación que te ayude con tu horquilla, son solo accesos directos a manuales y demás temas útiles, pero la app en sí es innecesaria. Deberían mirar la app de Cannondale o la ProBiker Garage y sacar ideas. Por lo pronto, desinstalada ### 1/5 — Incompleta *2025-06-24, version 2.0.4* App incompleta, no tiene sag o seteo para todos los componentes RockShox, uso monarch y sektor 2015/16, hasta chatgpt es mas preciso en ayudarte con el sag. ### 1/5 — Glitchy and inconsistent *2025-06-04* Have to log in each time I use it. The app is just a wrapper to the website and doesn’t work without a network connection. The service manual section tells me to look up which model I have to determine the correct service kit. This is after putting in the serial number and registering the fork and the app recognizing said fork. When putting in weight it won’t allow me to change the units to kg without first selecting the current selection of lbs. The recommended starting pressure is different from the recommended pressure on the fork. The app just isn’t worth the effort, I’ll use the service manuals and fork tuning manual from the website. You folks can do better. I like the products but the app is a half baked afterthought. ### 1/5 — Bonne idée mais ne fonctionne pas *2025-04-18* Bonne idée d’avoir une application mais aucun réglage n’est disponible, aucune valeur de départ nul nul nul ont ne peux pas régler sont matériel correctement quel dommage ### 1/5 — Wartung *2025-03-23* App installiert und Zack Wartung wer weis wie lange die dauert ??? **Developer response:** Full app functionality has been restored. We apologize for the inconvenience this has caused by being down. Should you experience any issues using TrailHead or have questions about your products, please contact our Rider Support team by clicking the link in the app description. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-07-31, version 2.0.4* Recently purchased a Specialized Evo. This app made setting up the tip and understanding the suspension much easier. Well done. ### 5/5 — very useful *2025-05-14* I found this app to be a great tool to help find a good starting point when setting the sag on my new fork. Idk why this app isn’t well known, super useful. Well designed UI aswell. ### 5/5 — Amazing app *2025-02-16, version 2.0.4* This app gave me a great starting point for how much air pressure I should put in my forks. ### 5/5 — Tolle App! *2025-02-09* In der App kann man jetzt seine Gabel usw. speichern und auch das Setup kann man bei der Gabel speichern. Passende Ersatzteile, Tunigteile und Servicekits kann man sich passend zur Gabel anzeigen lassen und per klick kommt man zur Suchmachine und kann bestellen. Sehr geil! **Developer response:** Thank you for the great feedback! We're happy to hear you enjoy our app! ### 5/5 — Good job Sram *2025-02-02, version 2.0.3* They have finally made storing your forks and shocks a thing eliminating the frustration of retyping the serial numbers, theyve also made the app smoother and quite frankly faster, Good Job! ### 5/5 — can’t use it *2024-09-13, version 1.3.1* requiring ios 17 for this is stupid ### 5/5 — Neues Update ist Super!!!! *2024-06-01* Endlich kann man in deinem neuen Profil Deine Produkte einspeichern sodass man nicht immer die Seriennummer eingeben muss. Weiter so! **Developer response:** Thank you for the kind words! We have been very excited to release this update! Feel free to start a conversation with our Rider Support team directly if you want to learn more or pass along any other feedback—simply click the link in our app description. ### 5/5 — Nice refresh! *2024-05-31* The new look is great! Glad I can finally save my products so I don’t have to keep track in notes app. **Developer response:** Thanks for the feedback! We are very excited about the new functionality! Feel free to contact us with the link in the app description if you'd like to share more! ### 5/5 — ROCKSHOX *2024-05-31, version 2.0.0* Perfecta para los amantes del mountain bike y los usuarios de la marca RockShox, con mucha información didáctica y de fácil comprensión. ### 5/5 — So helpful *2024-05-29* As someone who likes to set it and forget it, I know this app gets me in the ballpark of a proper suspension setup. If I feel like tweaking further I can, but this is a great starting point! Also great if you have friends borrowing your bike - just change the rider weight and get new reccos for them. **Developer response:** Thanks for your comments! If you have anything else you'd like to share, we'd love to hear it! You can open a ticket with our Rider Support team through the link in the app description! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*