# Rocky Mountain Power — user reviews > 132 indexed App Store user reviews of Rocky Mountain Power by KUBRA Arizona, Inc., rated 1.70/5 from 251 ratings. - Source: https://appshunter.io/ios/app/rocky-mountain-power/id969611279/reviews - App overview in markdown: https://appshunter.io/ios/app/rocky-mountain-power/id969611279.md - Rating breakdown: 5★ 25 · 4★ 10 · 3★ 8 · 2★ 28 · 1★ 180 ## What do users think of Rocky Mountain Power? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient for paying bills - 🔒 Secure with biometric login **Cons** - 🐛 Frequent login issues - 🔑 Requires constant password changes - 🔒 Biometric login not working as expected - 🔍 Difficult to navigate and find information **Commonly reported bugs** - Login process not working - App crashing or freezing - Verification email links not working **Most requested features** - Extend biometric login timeout - Allow scheduling of payments - Improve outage reporting functionality ## Newest reviews (19 of 132) ### 2/5 — Login experience is terrible *2026-04-06, version 5.0.1* I have to use this app every month every time I log in it’s like the first time I’ve used the app. It doesn’t remember who I am. The “use Face ID to login” doesn’t work whatsoever. And it doesn’t use iCloud Keychain for quick password field population. WHY???? It’s 2026, please just make your app usable. It feels like I’m using an app from 2010 ### 2/5 — Needs work *2026-03-01, version 5.0.1* Reporting outages is not good, because it doesn’t offer a way to update the report if power comes back. Also there is no way to check status of the outage despite the app claiming that you can. Logs you out if you leave app instantly requiring re-typing the password and the face id rests itself every couple of days. ### 1/5 — Please start over *2025-12-19, version 5.0.1* The app is slow. The app is awful please start over. - Logging in is slow. - Changing weekly to monthly to daily views is slow. - Doing anything in the app is slow and results in the spinning circle. And why do I constantly have to re-login? This app is awful. Do better. ### 2/5 — Invalid Username or Password *2025-12-02, version 5.0.1* What a dysfunctional app from a vertically consolidated monopoly. To our chagrin, it is even difficult to pay the bill. Somehow, I’ve come to believe our concerns are just not important. Could it be the time that has passed with no attempt at resolving any of the issues? It’s not like we can just sign up with a competitor. ### 1/5 — Corruption at it’s finest *2025-11-30, version 5.0.1* All that money from your users and you can’t even deliver a decent app or website, guess the funds just go to the higher ups pockets. Third world levels of corruption are happening in this country as we speak and we’ve got to do something about it. ### 2/5 — Broken *2025-11-09, version 5.0.1* As of October 31st the app has quit updating. ### 1/5 — Incredibly frustrating app *2025-11-06, version 5.0.1* I had to be on the phone with tech support for about half an hour because it had me reset my password for safety purposes, but wouldn’t include the hyperlink in the email. It had to send five times before I got one and I could actually click the link. Now this has happened several times and it says I need to change my password for security, but I have to do it about five or six times until it actually has the hyperlink to change it. So unnecessary and it makes it so hard to pay my bills. ### 1/5 — Poor lay out and design *2025-11-05, version 5.0.1* Stupid all that won’t save passwords and won’t use biometrics, locks you out without warning. Pointless and more difficult than going to the website to pay online. It should be a simple, easy design. This app is the opposite on every level. Nothing positive to say about this app ### 1/5 — Broken *2025-10-29, version 5.0.1* Can’t even sign in anymore ### 1/5 — Functions like 12 year old designed it *2025-09-29, version 5.0.0* As IOS has updated this multibillion dollar company can’t be bothered with updating their app. Now with IOS 26 out it’s pretty unusable ### 1/5 — HORRID APP *2025-09-06, version 5.0.0* Incapable of sending a password reset link! ### 1/5 — MAJOR Flaws *2025-08-26, version 5.0.0* If you enable Face ID, nobody else can log into the account such as my wife. When you enable Face ID apparently the Password stored at RMP is changed or removed. This means if I deactivate my Face ID my wife still can’t get I to the account and if I try, I cannot either. We have to reset the password and try to remember. Ever to enable Face ID. Terrible experience. Please address this! ### 1/5 — out of an abundance of caution… *2025-08-21, version 5.0.0* Out of an abundance of caution… we’ll turn your area (83241) into a 3rd world country! Reliable? Not at all! ### 1/5 — Garbage app built on a garbage site *2025-08-07, version 5.0.0* RMP has not had a functional website or app. I have to reset my password every time I log in and half the time the reset email does not have a link. Pull it together RMP, we’re all paying you enough to hire someone to fix your tech. ### 1/5 — Constantly logs me out *2025-08-07, version 5.0.0* This app needs a serious update. I don’t know why they even make it an option to use Face ID because it constantly logs you out, making you sign back in. This totally defeats the purpose of being able to use Face ID. ### 1/5 — No biometrics *2025-08-06, version 5.0.0* Every time I try to log in with my fingerprint it says, “to enable Touch ID tap OK, then sign in with your user ID and password”. EVERY TIME! Very annoying. ### 1/5 — Website, is trash. App is garbage *2025-07-22, version 5.0.0* I have been trying to reset my password for months. The e-mails didn’t include the link, finally got to speak to Linus (very kind, very patient, extremely professional) the email he sent had the link. We tried several times on several devices and I still cannot login with my new “ expired”password! I’m going to start writing an old-fashioned check! It will be sent Snail Mail, with a stamp. The tech is terrible, twiddle your fingers and write some code! Go buy a working product. Linus tried to transfer to me to tech support so we could talk, of course we got disconnected. Pay by phone tonight. Tomorrow I’ll ask my bank if check books are available. ### 1/5 — App deserves zero stars *2025-07-20, version 5.0.0* App deserves zero stars. Company in general deserves one star. You haven’t updated the app in 7 months. So dealing with an outage for the last day I have to log in every time I want to read about an update to the outage or report the outage isn’t actually fixed. The app doesn’t talk with any password manager and you constantly have to re-login and get sms codes in the same day even. But what are consumers going to do? Switch power companies? ### 1/5 — Badly built, poor functionality *2025-07-17, version 5.0.0* Doesn’t play nice with Passwords app, Biometrics don’t work, App seems like it was poorly ported from a badly built android app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-06-17, version 5.0.1* It has the option to use your face to log in but the app is pure garbage like the company and it doesn’t work it won’t let you auto load a password another garbage issues for how much money they charge us you think they could pay a team to actually design a app that actually works ### 1/5 — Trash App *2026-05-25, version 5.0.1* Constantly makes me reset password, overall trash app maybe update it ### 1/5 — Login Does Not Work *2026-05-20, version 5.0.1* Logging in works fine on web browser but the app keeps saying the information does not match their records ### 1/5 — Worse utility app I’ve used *2026-05-03, version 5.0.1* Why even give me the option to sign in with Face ID when every month I have to sign in to be able to use the Face ID anyway.. ### 1/5 — App won’t let you log in *2026-04-24, version 5.0.1* I try to log in. It says I have to reset my password because of a policy change. So I reset the password. I enter the new password, it says wrong password. Not sure why it’s hard to get this app to work properly. It’s not like the company is hurting for money. ### 1/5 — Worst app ever *2026-03-27, version 5.0.1* I think I have to change my password every single time I log in and then I have to re input my CC every single time as well. Would give negative stars if I could ### 1/5 — Terrible App! *2026-02-14, version 5.0.1* I seriously hate this app. It completely pointless to allow biometrics! I only login once a month to pay my bill but every single month it tells me that in order to keep using biometrics, I have to enter my password. You might as well not even have that option! My banking apps are easier to use ### 1/5 — HORRID GARBAGE APP *2026-01-27, version 5.0.1* USELESS -DELETING IT ### 1/5 — Nonfunctional *2026-01-15, version 5.0.1* It won’t allow me to create an account. I can’t get past the error message to either log in or create an account. It should at least present some sort of welcome message or explanation after you download the app. There’s no reason why this shouldn’t be useful at least for power outage info, but unfortunately it’s useless even for that. ### 1/5 — Genuinely awful :) *2026-01-03, version 5.0.1* Just use their website this app is pointless in the decrepit state it’s in ## Most praised reviews (10 highest-rated) ### 5/5 — Worst app ever *2025-11-11, version 5.0.1* Please, for the love of all that is holy, fix your nightmare app. I dread having to play your idiotic game every single time I try to use your app. Now I can’t even copy paste my password?!?! Why are you doing this to us? Just read the reviews. It’s obvious you don’t. Why is this app login so horrible? Just fix it! What’s wrong with you people? You disgust me and so, so many others because of this. What a profoundly horrible organization you are! ### 5/5 — Not bad *2022-02-28, version 4.3.0* I have had no problems so far ### 5/5 — Works Well *2019-11-26, version 3.1.0* It does what you need it too and is straight forward. What a utility app should be. ### 5/5 — Great App *2019-10-13, version 3.1.0* It does everything I need. Easy to pay, easy to review current and past bills, saves payment info for faster payments in the future. ### 5/5 — AMAZING AND EASY!! *2019-05-31, version 3.0.0* OMG!! I do not know why I didn’t use this before. It was so easy and quick... Love it ### 5/5 — Much improved *2018-12-12, version 3.0.0* App version 3.0 is much improved from the previous versions and is very easy to use. ### 5/5 — Fantastic! *2018-11-06, version 2.3.1* I guess for paying bills, which I hate to do, this was very simple to set up and make a payment. It was as pleasant as I could have imagined. Thanks. Touch ID is a nice feature. ### 5/5 — For a utility app this Works great *2018-08-10, version 2.3.0* Compared to all the other apps I use to pay my bills this works wonderful. It’s not perfect but they’ve definitely put more work in than most and iv never had any serious issues ### 5/5 — Awesome! Easy! Convenient! *2018-07-22, version 2.2.0* I just found out that this app existed for making my monthly pymts and I was so excited. I logged on easily with my existing info and quickly found my bill and made my payment - literally all in less than one minute. I HAVE NO IDEA WHY ANYONE IS GIVING THIS APP LESS THAN 5 STARS!!!!!! Try it for yourself! If you aren’t an idiot, you will love it and enjoy the ease and convenience of managing your acct. ### 4/5 — Useful *2022-07-07, version 4.3.0* I find the app useful for reporting and tracking outages and looking at my bill. My suggestion for improvement would be to not require signing in with user name and password so often. The security on this app is more rigorous than my banking apps. I find myself not using it because it wants me to use my password before it will accept biometric sign in. The password required is hard to remember so I just close the app; it is almost unusable. Thankfully I can still track outages without my password. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*