# Rogers Smart Home Monitoring — user reviews > 102 indexed App Store user reviews of Rogers Smart Home Monitoring by Rogers Communications Inc., rated 2.70/5 from 26 ratings. - Source: https://appshunter.io/ios/app/rogers-smart-home-monitoring/id431082482/reviews - App overview in markdown: https://appshunter.io/ios/app/rogers-smart-home-monitoring/id431082482.md - Rating breakdown: 5★ 7 · 4★ 4 · 3★ 1 · 2★ 2 · 1★ 12 ## Newest reviews (16 of 102) ### 1/5 — Continue button to login is not working *2025-09-24, version 13.4.0* Continue button to login is not working and keeps logging me out every time ### 1/5 — Homeowner *2025-09-12, version 13.4.0* OK to monitor doors at night but app is continuously failing. Terrible system. ### 1/5 — Very bad service！ *2025-09-03, version 13.4.0* I have been using Roger's security system for nearly 9 years since moving into this house, paying thousands of dollars in service fees. Two days ago, one of my cameras was broke, and I called Rogers and require them sending someone to repair it, I was told that my system was too old and couldn't be repaired, and that the entire system had to be replaced. However, I was also told that the entire area of ​​our house doesn't have Roger's internet service, and other network providers would not be compatible with the new Roger's security system. it seems there's no other way to solve the problem. I thought I could only relocate one of my good cameras to replace the broken one, but Roger's told me that they couldn't even provide this kind of relocation service at the moment. For an old system like mine, if there is a problem, the only option is to replace the entire system with new ones. I really don't know what to say. As a customer who has been with Roger's for 15 years, I am very disappointed with their service. They just refused to provide service to help me relocate the existing cameras, they only care about how to making money from customers, I will never use any service from Roger's again! ### 1/5 — HORRIBLE *2025-06-13, version 13.4.0* HORRIBLE! DO NOT GET. Never works!!!!!!!!!!!!!!$$ ### 1/5 — Cannot Log In *2025-05-12, version 13.4.0* Tried to use this app using my Rogers/Shaw account in Canada. It says ‘Welcome back! There was an error logging you in.’ This happens every single time I try to log in. I can access my camera feeds from the Rogers Xfinity app so I am not too worried, it just would have been nice to have the option to try it. I will not be waiting for hours on end in the live chat to attempt to get an agent only to be told I have the wrong departments per my usual experience with Rogers. I truly miss Shaw and how they ran things. Their customer service remains unmatched. I am very sad they are no longer! ### 1/5 — Terrible app *2025-05-07, version 13.4.0* Have to reinstall weekly. ### 1/5 — Sign in issue *2025-03-03, version 13.4.0* It brings me to the main page but when I sign in goes through safari and then asks me to sign in again. This is all that happens ### 1/5 — Wasted time *2025-02-27, version 13.4.0* I have been unable to access my home monitoring to turn on or off my alarm. I have made 3 phone calls and wasted over an hour each time waiting for Rogers to answer my call. I have been passed from tech support to tech support each saying It is not my home issue it is a Rogers issue and someone will call you back and have my issue resolved. Nobody calls back, the issue is not fixed and it has been 4 weeks. Signed, A very dissatisfied customer. ### 1/5 — Excellent monitoring but app is not *2025-02-26, version 13.4.0* App is not working most of the time. Every time you got to login and takes more time. ### 1/5 — Horrible *2025-02-22, version 13.4.0* Unbelievably horrible. Have to log in with my information everytime I open the app. Lags. Disconnects. App is basic at best for features. An absolute fail. ### 1/5 — Tiny session, need to log in every time *2025-02-12, version 13.4.0* It’s infuriating how you need to put in your username and password every time you switch to the app. After 1 minute I’m being logged out. And there’s no login with Face ID. Terrible. ### 1/5 — Worse app if all time *2025-02-05, version 13.4.0* Constantly kicks me out of the app and now I can’t even log in to secure my house. It’s so bad that I would rather cancel my home monitoring in favour of another provider. So bad. ### 1/5 — Unable to login *2025-01-22, version 13.4.0* Look at how many reviews are saying the same thing that unable to login now and then, and the technical told me this only happened today around 8am for a few minutes before my call? ### 1/5 — Can’t log in *2025-01-22, version 13.4.0* This app is garbage. I would give 0 star if possible. Very unreliable. I can’t log in to the app for more than a month meaning I can’t use the service…. Rogers also not willing to pay your subscription back!!!!!!! I have called Roger’s few times and after waiting long they told me they can’t do anything about it!!!!!! ### 1/5 — mediocre *2025-01-13, version 13.4.0* Boots me out every second day. Get strange messages like: Sign in failed. Too many invalid face id attempts. Overnight. When I have not even touched my phone! ### 1/5 — App not working for a few weeks *2025-01-09, version 13.4.0* Can someone please explain why this app is not working for several weeks now ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing *2026-07-25* Very glitchy and not reliable. Can take up to 5 minutes at times to log in. Undependable in an emergency. Rogers has known about this for years and has not corrected it. I wonder why they don’t seem to care? **Developer response:** We appreciate you taking the time to share your app experience and feedback. Have you heard about our new product, Rogers Xfinity Self Protection? You can learn more about the product at https://www.rogers.com/home-security and make a switch. However, please contact tech support so we can troubleshoot your concerns. ^ms ### 1/5 — LOG IN ISSUES *2026-06-18* "There has been an issue on your account. Please sign in again." I don't think Rogers agents even know what's wrong with this app. Agent asked me to change my password it is not my password issue my Rogers credentials are perfectly fine. **Developer response:** Hi! Are you still getting that error when trying to access the app? If you still are, I recommend as a first step to uninstall/reinstall the app as well as making sure that your phone's iOS is up to date. If it's still not working, then the next step would be to speak with our Technical Support team via rogers.com/contact so we can further troubleshoot the app. ^ BE ### 1/5 — Can’t sign in *2026-05-05* I haven’t been able to sign in for several days now. Everytime I click sign in, there’s just a blank screen that appears. So frustrating! **Developer response:** Oh no! That's not a great experience. :( Can you please try closing any apps that may be running in the background? Go to Settings > Safari > Advanced > Website Data. Use the search bar to find Rogers or Shaw-related sites, then swipe left on it and tap "Delete." Once done, try logging in again. Hopefully, this helps! :) ^yc ### 1/5 — Worst App *2026-04-29* Won’t keep me signed in! Have to sign in every time I open the app! **Developer response:** Sorry to hear this, that must be frustrating. :( It should really only sign you out if there's been a recent update to the app, or if it's been some time since you've logged in. Try closing out any apps in the background to see if that helps. Go to Settings > Safari > Advanced > Website Data. Use the search bar to find Rogers or Shaw-related sites, then swipe left on it and tap "Delete." Once done, keep an eye on it to see if the issue persists. ^yc ### 1/5 — Constantly inconsistent *2026-04-14* Worse app of all time award goes to this app, will open once in may be 20 tries, rest of the time just blank with no response **Developer response:** Hi there, it's disappointing to learn you're less than pleased with Rogers Smart Home Monitoring app. We'd love to help you troubleshoot; can you tell us more details on the problem you're facing? Have you heard of Rogers Xfinity Self Protection? If you're considering migrating, please visit rogers.com/home-security! ^mg ### 1/5 — Frustrating experience with Rogers security *2026-04-02, version 13.4.0* Rogers should seriously consider discontinuing their home security system. The app is unreliable and often requires multiple attempts just to log in, which is extremely frustrating. Additionally, their technical support is virtually unreachable when assistance is needed. Overall, the experience has been very disappointing, and I will definitely be switching to another provider. ### 1/5 — Worst security system you could imagine *2026-03-20, version 13.4.0* Not a good system at all! Money grab! ### 1/5 — Tiny session, need to log in every time *2026-03-10, version 13.4.0* It’s infuriating how you need to put in your username and password every time you switch to the app. After 1 minute I’m being logged out. And there’s no login with Face ID. Terrible. Edit: now there is login with Face ID. It’s on in the settings but it doesn’t matter, I’m still asked for email and password. Terrible app. ### 1/5 — Camera doesn’t always work *2025-11-09, version 13.4.0* Although ROGERS is somewhat reliable. I find that the ROGERS home monitoring system is horrible. Half of the time the camera doesn’t even work. And when all my windows and doors are closed, it still says that there’s one window or door opened. I would never recommend ROGERS home monitoring to anybody. It’s got to be the worst security system in Ontario. It’s horrible. ### 1/5 — Lousy app for a hi tech company *2025-10-01, version 13.4.0* Erratic behaviour. You never know if it will work. Amazing that a technological company like Rogers can't get a fairly simple app to work properly! ## Most praised reviews (10 highest-rated) ### 5/5 — Works well *2012-01-25* I have had no problems. Looks good too. ### 5/5 — Mr *2011-07-22, version 1.0* Why is my username and password invalid? ### 5/5 — Innovative app to manage your Smart Home Monitoring solution *2011-05-24* This app provides great flexibility to accentuate the home automation and security features of your Rogers solution, allowing you to remotely arm/disarm your system, view cameras, and turn lights on or off. ### 4/5 — App works great! *2017-06-02* App works great! All remote functions work smoothly and reliably. If there are issues with connectivity it's typically because of issues with your connection at home (e.g. Internet connection) not the app. ### 3/5 — Needs upgrading *2026-05-07* It’s ok but a lot of the time the camera won’t connect to the app. It’s very frustrating **Developer response:** Good day, thank you so much for taking the time to leave a review. We appreciate the feedback. Have you performed any troubleshooting steps since noticing the issue? We'd like to help. ^mg ### 3/5 — Constantly have to sign in *2025-12-17, version 13.4.0* The app itself functions fine. However, how come I always have to sign in? I can understand wanting credentials once in awhile but all the time? This resigning in all the time makes it inconvenient to do stuff quickly. ### 3/5 — Cannot connect to server *2017-06-12* Overall, I am pleased with the system, but this app needs upgrading. Too many times when I attempt to login, the app cannot connect to the server. At least send a message to your subscribers so they are aware that the server is down. Especially when I am trying to arm the house or turn on lights and I can't login it's frustrating. A few times this app has been down from 12am-5am with no notice. Please fix this issue ASAP ### 2/5 — Seems okay but.. *2025-03-05, version 13.4.0* Mar5/25: Well, it’s been about five years now with the same sign in/sign out problem, it seems pretty clear, they’re not really interested in fixing it. Mar27/24: To date the random sign out problem is still happening. Despite using the app only a few hours prior, you are randomly signed out. I could understand if one did not use the app for a period of days, that could make sense but after such a short time, rubbish. June11/22: Still no fix with the frequent failure to sign in issues, once or twice a week still & always at the most inconvenient times, of course. June27/20: No changes on the unexplained frequent signing in issues (failure of Face ID/pin) from the recent few updates. Thankfully, it continues to be the only inconvenience that I’ve come across. Apr26/20: My Pin/Face ID, it frequently fails & I’m resigned to enter the full Email & password again, despite using it daily or multiple times daily, in turn defeating the Convenience of the app. ### 2/5 — Bad login experience *2025-01-29, version 13.4.0* Slow login process and you have to login far to frequently to check camera’s ### 2/5 — Takes too long to connect *2024-07-27, version 13.4.0* This app needs upgrading. Now, most of the time too slow to connect and seems to forget using face recognition. Would think a communication company would want to showcase they can get technology right. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*