# Rogers Xfinity (Shaw) — user reviews > 357 indexed App Store user reviews of Rogers Xfinity (Shaw) by Shaw Communications Inc., rated 4.30/5 from 138 ratings. - Source: https://appshunter.io/ios/app/rogers-xfinity-shaw/id1438797674/reviews - App overview in markdown: https://appshunter.io/ios/app/rogers-xfinity-shaw/id1438797674.md - Rating breakdown: 5★ 103 · 4★ 8 · 3★ 6 · 2★ 4 · 1★ 17 ## What do users think of Rogers Xfinity (Shaw)? Overall sentiment: negative **Pros** - 👍 Awesome camera - 💡 Encryption - 🚀 Good service - 👍 Easy to use **Cons** - 🐛 Keeps asking to login with no ability to open app - 🐛 Allows new devices to connect without permission - 🐛 Unreliable internet connection - 🐛 Frequent app crashes - 🐛 Difficult to login - 🐛 Forced app updates - 🐛 Inconsistent functionality - 🐛 Useless for managing home network - 🐛 Buggy and non-functional - 🐛 Disconnects devices without warning - 🐛 Kicks user out frequently - 🐛 Confusing and unintuitive **Commonly reported bugs** - Login issues - Incompatibility with older devices - Frequent app crashes - Unreliable internet connectivity - Inability to manage network settings **Most requested features** - Advanced settings for tech experts - Ability to set time limits per device - Detailed device usage tracking - Ability to control router settings directly - Option to set a PIN for app access - Restore previous app functionality ## Newest reviews (19 of 357) ### 4/5 — Bad anyone can get into your sign in n you don’t get a notification *2026-03-09, version 5.65* Bad ### 2/5 — Constantly freezing & shutting down! *2026-03-05, version 5.65* Well, second time writing a review. The first one must have been deleted despite multiple techs coming to my home, changing out different modems and cameras, other equipment, deleting, reinstalling the app, getting a new phone. Still freezes and is delayed when trying to watch the feed. If something serious happened, it would be too late because of the delay opening the cameras! PLEASE FIX!!! As right now it’s too pricy for glitchy equipment and application!… OK got a response from rogers. So I’m updating this on the bottom here. Do you guys think we’re not technically smart? You don’t think that we’ve reached out to multiple technicians. Uninstalled and installed the app. Used different phones and tablets. Changed equipment multiple times. Like really guys it’s your equipment and connectivity issues to the equipment. PLEASE fix it. Due everyone a fav and stop trying to blame the customers Thanks! Also would be nice to receive credit for the constant drops. Currently my doorbell cam just stopped working its been over 5 days. Won’t restart, wont reconnect!…power is fine so….?! This really needs to be resolved or get a new doorbell model please!!! Another update *1 STOP REPLYING WITH YOUR NONSENSE AND JUST FIX YOUR PRODUCTS AND SERVICES!!!* 2 STOP REPLYING TO ME! JUST FIX YOUR SERVICES I HAVE DONE EVERYTHING!!!!!! 3 STOP COPY PASTE REPLYING WITH THE SAME IDIOCY!!!!! I HAVE CONTACTED MANY PEOPLE ALSO MANY SR TECHS AND CUSTOMER SERVICE REPS OVER THE YEARS OK!!!! AGAIN FIX YOUR EQUIPMENT AND APPS!!! I WILL IGNORE ALL FUTURE IGNORANT REPLIES! WORK ON A FIX!!! ### 2/5 — Constantly freezing & shutting down! *2026-03-03, version 5.65* Well, second time writing a review. The first one must have been deleted despite multiple techs coming to my home, changing out different modems and cameras, other equipment, deleting, reinstalling the app, getting a new phone. Still freezes and is delayed when trying to watch the feed. If something serious happened, it would be too late because of the delay opening the cameras! PLEASE FIX!!! As right now it’s too pricy for glitchy equipment and application!… OK got a response from rogers. So I’m updating this on the bottom here. Do you guys think we’re not technically smart? You don’t think that we’ve reached out to multiple technicians. Uninstalled and installed the app. Used different phones and tablets. Changed equipment multiple times. Like really guys it’s your equipment and connectivity issues to the equipment. PLEASE fix it. Due everyone a fav and stop trying to blame the customers Thanks! Also would be nice to receive credit for the constant drops. Currently my doorbell cam just stopped working its been over 5 days. Won’t restart, wont reconnect!…power is fine so….?! This really needs to be resolved or get a new doorbell model please!!! Another update *STOP REPLYING WITH YOUR NONSENSE AND JUST FIX YOUR PRODUCTS AND SERVICES!!!*STOP REPLYING TO ME! JUST FIX YOUR SERVICES I HAVE DONE EVERYTHING!!!!!! ### 1/5 — Login loop *2026-03-01, version 5.65* Every time I sign in, it punts me back to the login, no error message or anything indicating a problem. I get email and text notifications indicating my login was successful, but that is a lie. To be fair, this could be the best app ever made, but I don't know, because I can't get into it. I read the docs. I tried all recommended steps. I checked Reddit. I tried different devices. No dice. Inexplicably, the only way to split the bands is to access this app, which is locked up like the holy grail. I'm starting to regret switching my ISP. ### 1/5 — Fix app please *2026-02-28, version 5.65* Please fix your app when I open it I get a continue button and then a white white screen ### 1/5 — Joke of an app *2026-02-27, version 5.65* There’s two identical apps, both don’t let you log in, sometimes I need to log in over 20 times just for it to finally let me pass the sign up screen. Such a joke to control my own network, worst app I’ve ever used. ### 1/5 — Disappointed *2026-02-23, version 5.65* This is the worst Internet you can have. It’s always going down and knocking everything out. ### 1/5 — Logging me out *2026-02-21, version 5.65* When you have an app you use to access your security, that app should NOT be logging you out frequently, but I’m getting logged out at least once a week. The fact that I also need to wait for a verification code to log back in is incredibly frustrating. ### 1/5 — Inconsistent *2026-02-19, version 5.65* To many times the network will cut in and out and is as reliable as Canada Post delivering a package. ### 1/5 — Bad services *2026-02-19, version 5.65* Bad services and expensive ### 1/5 — Disappointment doesn’t cover it *2026-02-18, version 5.65* I’m actually shocked at how poorly this app functions. Might be anecdotal, and I’d be happy to admit I’m the problem. I’ve just seen no signs of the improvement from either Roger’s or Shaw. I’ve had to change my password 4 times, because the app doesn’t remember it. Or I’m just unable to login for extended periods of time. Not to mention, I can’t remember the last time the app had an update. I don’t know what y’all are doing over there at Rogers/Shaw, but I’d love it if you guys would figure it out. I’m rooting for ya ### 1/5 — Horrible. Horrible. Horrible. *2026-02-15, version 5.65* Every time you manage to log in with this app you are redirected to the sign-in screen. Every. Single. Time. Most of the time it doesn’t recognize your username or password, and you aren’t lucky enough to even get that far. Rogers had $21.7 billion in revenue in 2025. You would think they could afford to fix this ridiculous app. ### 2/5 — Constantly freezing & shutting down! *2026-02-15, version 5.65* Well, second time writing a review. The first one must have been deleted despite multiple techs coming to my home, changing out different modems and cameras, other equipment, deleting, reinstalling the app, getting a new phone. Still freezes and is delayed when trying to watch the feed. If something serious happened, it would be too late because of the delay opening the cameras! PLEASE FIX!!! As right now it’s too pricy for glitchy equipment and application!… OK got a response from rogers. So I’m updating this on the bottom here. Do you guys think we’re not technically smart? You don’t think that we’ve reached out to multiple technicians. Uninstalled and installed the app. Used different phones and tablets. Changed equipment multiple times. Like really guys it’s your equipment and connectivity issues to the equipment. PLEASE fix it. Due everyone a fav and stop trying to blame the customers Thanks! Also would be nice to receive credit for the constant drops. Currently my doorbell cam just stopped working its been over 5 days. Won’t restart, wont reconnect!…power is fine so….?! This really needs to be resolved or get a new doorbell model please!!! ### 1/5 — This is ridiculous! *2026-02-15, version 5.65* For more than 2 months that people complained about the app is not working and still no solution! Today, 2026FEB14, I signed up with Roger’s again and also can login to my account with the app. The app team should be fired!!! ### 1/5 — This thing is terrible *2026-02-13, version 5.65* Logs me out constantly. Sends notifications, but because I have to log in, once I do I never see the warning I clicked on. Warnings are poorly explained at best, it seems most are normal internet probing, but they imply you’re being targeted specifically. ### 1/5 — Can’t login on iPad pro *2026-02-12, version 5.65* Since the most recent update I can’t login on iPad pro. The keyboard feature does not appear for any login info to be typed ### 1/5 — Non functional *2026-02-12, version 5.65* Cannot log in and see account. Unusable, now access to account in app without being able to log in. ### 4/5 — Not too badly *2026-02-11, version 5.65* 👍👍👍👍👍 ### 1/5 — Can’t even sign in *2026-02-10, version 5.65* “Improved performance” doesn’t include simple things like making sure the sign in page actually functions. Ex: opening the keyboard when you tap “username” would make it vastly easier to sign in, as one could input the information requested of them. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy! Settings don’t reflect GUI! *2026-03-14, version 5.65* Garbage, says one thing but in reality internet settings are different. Also constantly having to resign in!!! ### 1/5 — What happened *2026-03-12, version 5.65* Was working great, now can’t login. Pay a lot of money for cable. This app really should work. ### 1/5 — App won’t load *2026-03-12, version 5.65* iPhone15 iOS17.4 and the app only goes through login and text code entry then sits on the login screen again. ### 1/5 — Does not work *2026-03-11, version 5.65* App does work. Unavailable to log in ? dissatisfied customer!! ### 1/5 — Cant even log in to it just keep looping *2026-03-11, version 5.65* I've tried every method I could find online but still not working. Now I cant even get my router set up to use the Internet cause I cant get in to the App. Please just fix it, this scarcely qualifies as a proper piece of software. ### 1/5 — Doesn’t work *2026-03-08, version 5.65* Poor app ### 1/5 — Isn’t user friendly at all *2026-03-07, version 5.65* Needs to be user friendly and should not ask for user id and password every time. ### 1/5 — Terrible UI experience *2026-03-05, version 5.65* Horrible time logging in - the app kept cycling and freezing. Never had a problem with the Shaw apps. ### 1/5 — Worst service ever *2026-03-03, version 5.65* Rogers provides the worst service every time I go to sign in it does not recognize my password and I therefore have to reset it every time I try to open the app and in the last 2 weeks my wifi will just stop working a couple of times per day kicking me out of anything I am doing for anywhere from 10 minutes to 1/2 hour till my router reboots or whatever it does and my wifi starts working again ### 1/5 — Does not work. *2026-03-02, version 5.65* Just got the new Roger’s Xfinity to set up for the rest of my family. It says it should only take “ten minutes” to set up. Everything I’m about to finish connecting it, it says, “sorry, that didn’t go as planned” and suggests to call services, because the answer isn’t in troubleshooting. When I call the support number, there is ALWAYS something going on that redirects me back to troubleshoot page. THE ANSWER ISNT IN THE TROUBLESHOOT PAGE. This endless loophole of running in circles has had me screaming, wanting to die, and question my sanity. Your product isn’t easy, so don’t go saying it is. ## Most praised reviews (10 highest-rated) ### 5/5 — advices *2026-02-14, version 5.65* hope provide a feature for schedule pause device for my children ### 5/5 — Buffering Issues *2026-01-16, version 5.65* Although I’m scoring your service a 5, I just want you guys to know that I still experience serious buffering and pixelation with my content viewing even though I have a 2-Gig internet service. You guys need to do better please!!! ### 5/5 — Camera *2025-12-30, version 5.63* Awesome! ### 5/5 — Great service *2025-11-19, version 5.61.0* Love the security cameras ### 5/5 — Terrible *2025-11-13, version 5.61.0* Thank you! ### 5/5 — Papa Fred *2025-10-24, version 5.59* Excellent product ### 5/5 — Aweful, how is it possible? *2025-08-21, version 5.55* Review update: Since last review, the app suddenly improved and now I see all the function is relevantly working. Appreciated. Limited function, and even the function that says active is not working at all and response is too slow. This is awful for ROGERS. ### 5/5 — Tv *2025-08-20, version 5.55* I love it keeps me entertained ### 5/5 — Love it! *2025-07-15, version 5.53* Super easy to use and very clean too ### 5/5 — Not working *2025-05-14, version 5.48* I just got my Shaw today and the apps not working to log in. I’m just hoping the developers see this so I can set up my Internet right away. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*