# Rogers Xfinity — user reviews > 759 indexed App Store user reviews of Rogers Xfinity by Rogers Communications Inc., rated 4.30/5 from 494 ratings. - Source: https://appshunter.io/ios/app/rogers-xfinity/id1447392481/reviews - App overview in markdown: https://appshunter.io/ios/app/rogers-xfinity/id1447392481.md - Rating breakdown: 5★ 348 · 4★ 62 · 3★ 18 · 2★ 12 · 1★ 54 ## What do users think of Rogers Xfinity? Overall sentiment: negative **Pros** - 🚀 Convenient features - 🔒 Secure browsing - 📢 Helpful notifications **Cons** - 🐛 Login issues - 🔌 Unreliable connectivity - 🕰️ Slow performance - 🤯 Confusing user experience - 💰 Expensive service **Commonly reported bugs** - Repeated sign-in issues - Incompatibility with older devices - Inconsistent app behavior **Most requested features** - Speed test integration - Customizable home screen - Remote device management ## Newest reviews (19 of 759) ### 2/5 — Need internet to download… *2026-08-13, version 6.7* The internet doesn’t work without downloading this app but you need the internet to download this app… ### 2/5 — No Face ID or keyboard! *2026-08-12, version 6.7* I have to enter my username and password each time, why no Face ID available? Also, the onscreen keyboard is nowhere to be found during password filling. (On iPad) This is important as some users like to pepper their passwords. Having no keyboard makes this impossible. Please fix this. (I notice the keyboard is present using iPhone but not on iPad) Thanks ### 1/5 — Won’t login *2026-08-09, version 6.7* Keeps saying there are issues ### 1/5 — Garbage *2026-08-09, version 6.7* Constantly gotta sign in , ### 1/5 — Something is wrong! *2026-08-09, version 6.7* I have never had any problems with this app before. Rogers recently ”improved“ it, and then it became garbage ! I can‘t log in to the app at all! Is this the result of incompetent people using junk AI?! Complicating simple things is the so-called elite ability! ### 1/5 — Cannot connect *2026-08-09, version 6.7* Bad support from Rogers and Shaw unable to resolve problem with connection through my rogers/shaw through Roger Xfinity app. ### 1/5 — Unusable. Unable to log in for months. *2026-08-09, version 6.7* Echoing other recent reviews, I have been unable to log in for months on both the previous and current Xfinity app. I get past 2FA, and I constantly get “Something went wrong. There was an unexpected error”, and then I am redirected back to the log in screen. So many people have reported this with no resolution. This is not acceptable. Yes, I am on the latest iOS. Yes, I have newest version of the app. Yes, I have cleared all of my website data. Yes, I am logged out of the MyRogers app. ### 1/5 — Can't login *2026-08-07, version 6.7* Haven't been able to login for months. Been using the same username and password that worked previously. Even tried uninstalling and reinstalling the app. Nothing works. After I put in my username and password, I get "Something went wrong. There's been an unexpected error". Fix your damn app already. Update: Developer responded below with nonsensical troubleshooting. There is no browser cache to clean on iOS where my app issue is occurring. Then they tell me to contact Rogers Support if I still have problems. Sure, I'll spend hours on hold waiting for an agent, I've got nothing better to do. Update 2: Clearing website data via Safari advanced settings didn't work. ### 1/5 — Not working *2026-08-06, version 6.7* Updated and now shows I’m not online, but router is connected to internet ### 1/5 — Logging issue *2026-08-06, version 6.7* I'm having trouble logging in—it won't let me past the login screen. Is there an issue on the system side? ### 1/5 — Updated app won’t open. *2026-08-05, version 6.7* App just reverts to Needs to be Updated screen after updating. ### 3/5 — App doesn’t work all the time *2026-08-04, version 6.7* Great when the app works! But lately I have been having to remove the app and reload the app every time I want to use it. Very annoying! ### 1/5 — UPDATE - Unable to login for months, 6.7 made no difference *2026-08-04, version 6.7* [2026-08-04] Updated to 6.7. Still cannot sign in to MyShaw. Same error. Also, tech support keeps telling me to try logging in again LATER. [2026-07-18] Dev, deleted all website data. Still got same error. - Updated to 6.4 today (2026-07-15). Still unable to login, however this time I was actually asked to choose method to receive the 2FA code. Entered the code and error with this “Something went wrong There's been an unexpected error” as usual. I have contacted tech support and was told NOTHING WAS WRONG on their end and just try again later. How much later? It’s now month 3 of not about to login to this app. I need to open up ports on my router and you took away the ability to do so in router’s web app. ### 1/5 — CONSTANT Sign In Error loops *2026-08-04, version 6.4* App sux everytime I attempt log in it keeps on giving sign in error loops. Tried deleting App still just says same thing even after email verification security code entered then receive subsequent email about a new sign in so it believes I'm logged in, but not in reality, only in it's stupid cyber brain. In reality, it just keeps saying saying oops something went wrong ### 1/5 — Total waste of time *2026-08-03, version 6.4* I contacted Rogers because my bill increased by $50 versus last month. I wasn’t able to get an adequate explanation as to why, and zero assistance in an effort to try and lower my bill. In fact, I was offered nothing but more expensive packages when my stated goal was to lower my existing cost. Really poor customer service. ### 1/5 — Download *2026-08-03, version 6.4* Rogers is horrible. Every time I go to open one of there apps it says must download or update. Takes you to the app page and just says open. If I click on remember me option it never remembers me. ### 1/5 — Glitchy and Undependable *2026-08-03, version 6.4* App has a fairly intuitive design, but doesn’t work dependably. Would not recommend. ### 1/5 — Poor quality of internet *2026-08-03, version 6.4* Every day I have to reset my modem because it does not maintain the speeds I should be getting. ### 1/5 — Rogers Abuses Customers *2026-07-31, version 6.4* Avoid this company at all costs. Telus and Bell aren't great but compared to Rogers, they're almost as good as Shaw was before the takeover. ## Most critical reviews (10 lowest-rated) ### 1/5 — So bad services *2026-08-13, version 6.7* I got the modem yesterday, and follow the guide to install. I try to sign in this app and it’s show “Something went wrong, there’s been an unexpected error”. I called the customer service hotline, no agent pick my call for whole day. How can I fix this problem? ### 1/5 — No *2026-08-13, version 6.7* No Workie ### 1/5 — Doesn’t even open anymore *2026-08-12, version 6.7* With password reset i still cant log in, i used to reset my modem through it. This new update sucks. ### 1/5 — Still not working *2026-08-12, version 6.7* Just updated the app today (Aug 4 2026) and it still won’t let me log in. Still get the “Something went wrong. There was an unexpected error”. This is insanity! Cant change anything or properly secure our wifi without the app as Rogers locks out the majority of the settings on the backend and says it requires you to log into the app to change those settings. Rogers fix your broken app or unlock the router settings on the backend!!! (Update) Got a message from developers with instructions on fixing the problem. Tried all steps and still no go for log in! FIX YOUR DAMN APP ROGERS OR UNLOCK ROUTER BACKEND! (Update) I have talked to tech support and they said they are aware of the issue. Its been a week and a half and still no fix to the app. Did not have this many issues when it was Shaw, ever since Rogers took over our service has been garbage! Nothing but problems!!!! ### 1/5 — Doesn’t work anymore *2026-08-12, version 6.7* Another great example of Rogers working together to not get better. ### 1/5 — Terrible *2026-08-11, version 6.7* Crashes often. Often won’t load. It’s 2026 Rogers, please fix your app!!! ### 1/5 — Run from this provider while you can *2026-08-11, version 6.7* Carrier Pigeon would be faster. I would turn down millions of dollars to make sure no one else gets Roger’s wireless. ### 1/5 — Can’t login *2026-08-10, version 6.7* I’ve been trying on and off for over a month to login to this app and all I get is “something went wrong” and “There’s been an unexpected error” trust it’s not unexpected anymore. I can barely login to the MyRogers app but finally managed to tried to get to talk so someone about my technical issues and somehow in the middle of me filling out my information for tech support my chat timed out. So now I’m here. What even is the point of having an app that I can manage my modem if I can’t login due to a now very expected “unexpected error” ### 1/5 — Worst service and wifi *2026-08-09, version 6.7* Worst customer service and zero wifi reception despite being se t a new modem been with rogers for over 20 years and will now be cancelling everything with them and Shaw ### 1/5 — Terrible user experience *2026-08-09, version 6.7* The login process is terrible ## Most praised reviews (10 highest-rated) ### 5/5 — Signin *2026-08-07, version 6.7* Not very good ### 5/5 — Awesome app *2026-07-28, version 6.4* Great app shows everything my bills, internet outages which r scheduled and many more great job rogers ### 5/5 — Rogers , a longevity of prosperity 😊 *2026-07-14, version 6.2* Thanks a million for the most affordable home internet and cell together. Real connected to success. Apps, that are vey convenient to use; My account& Xfinity. The protection features that Rogers added to the Xfinity app are amazing ! No fraud can PASS ROGERS EASILY. I AM ALL TRUST THAT ROGERS IS PARAMOUNT WHEN IT COMES TO PROTECTING THE DIGITAL AND THE CELL WORLDS OF THE VULNERABLE CLIENTS. Another Pioneer entity in Canada. I was with Virgin Plus , The same logo colors and The same amazing, CUSTOMER SAFETY FIRST. To an everlasting success 😊 ### 5/5 — Really? *2026-07-03, version 6.2* The internet goes down and the app tells me I need wifi to access the app. How does this make sense? Secondly, the title says optional but unless it’s filled in you cannot send this. Same with other items here. You need to upload a picture before anything can be sent. Ps. The internet is down again. ### 5/5 — Happy camper *2026-06-10, version 6.2* Super installation and excellent security system. Would recommend that anyone looking for a security solution to talk to Shaw/Rogers. ### 5/5 — Rogers Xfinity *2026-05-19, version 6.0* I’ve been using this app for a while. Gives me peace of mind and makes it easier to track my WiFi activities. ### 5/5 — Great App and developers team *2026-04-04, version 5.72* It blocks suspicious websites access from your devices automatically. Love this app ### 5/5 — Security camera *2026-02-09, version 5.65* Excellent quality of videos ### 5/5 — Works *2026-01-21, version 5.65* Works great. ### 5/5 — 👍 *2026-01-21, version 5.65* Excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*