# Rogue Connect - (Hoover Home) — user reviews > 50 indexed App Store user reviews of Rogue Connect by TTI FLOOR CARE NORTH AMERICA, INC, rated 1.80/5 from 87 ratings. - Source: https://appshunter.io/ios/app/rogue-connect-hoover-home/id1239882212/reviews - App overview in markdown: https://appshunter.io/ios/app/rogue-connect-hoover-home/id1239882212.md - Rating breakdown: 5★ 12 · 4★ 5 · 3★ 1 · 2★ 7 · 1★ 62 ## Newest reviews (18 of 50) ### 1/5 — Doesn’t work *2021-01-19, version 1.6.8* This app used to work, but now I can’t even reset my password, it says timeout. I have done everything they suggest to get this sweeper conected to the app, please fix it, I love this sweeper does a great job, but now I can’t get it conected please fix it. ### 1/5 — Can’t connect *2021-01-17, version 1.6.8* Got the rogue for Christmas, have been trying to connect it to the app since with no luck. I’ll get to where I make it and it’s in the app then I try to connect it and it says error failed and will not connect. Extremely frustrating after how much was paid for the product. ### 1/5 — Failed to Sync *2021-01-11, version 1.6.8* After latest update installed this week. I cannot connect with device and keeps getting “Failed to sync ()” error. Tried removing app and reinstall and nothing seems to work App is useless ### 1/5 — App does not link *2021-01-06, version 1.6.8* This app does not work. It keeps telling me that either my user name or password is incorrect. I tried reinstalling the app multiple times. I also reset the vacuum to its factory settings and it still doesn’t work. Now I have a robot vacuum that I can’t use all the features on it. Very disappointed . The app is trash. ### 1/5 — No Good *2020-12-31, version 1.6.8* App keeps saying “sync failure.” Is not usable at all ### 1/5 — It is absolutely USELESS *2020-12-28, version 1.6.8* The app worked for one day and have not been able to connect to it since. I’ve called customer service multiple times and there is no remedy. I literally lit a few hundred dollars on fire. Without an app it cannot map your home nor can you set a schedule. Selling this product should literally be illegal. ### 1/5 — Won’t Sync *2020-12-22, version 1.6.8* This app had been working great with my Rogue. Not sure if there had been an update since I have apps automatically update bit recently the app won’t sync with my Rogue so I can’t re-map and it does everything too random. Can’t use it at all anymore. Very frustrated. ### 1/5 — App doesn’t work *2020-10-14, version 1.4.0* Every time the machine has to explore my house it doesn’t save any rooms in the house now the app is not working it does not connect to the machine this is so frustrating I bought this to give me a less headache and now it’s bringing me more problems instead of helping out ### 1/5 — Horrible *2020-09-11, version 1.4.0* The whole thing is a waste of money new app is a little better if you can get it to map your house and stay connected. ### 1/5 — BROKEN!!! *2020-05-01, version 1.4.0* I have 4 robots. My mother has 2 robots. All six all same the same thing. Unable to Sync when attempting to connect to the robot to do anything. Broken broken broken!!! ### 1/5 — App doesn’t work *2020-05-01, version 1.4.0* The app will not connect to the robot it says updating robots locations then it says sync failed ### 1/5 — Connect to Alexa *2020-05-01, version 1.4.0* I cannot get new App to connect To Alexa how do I fix that it keeps saying that I don’t have an account still wondering when I can connect to Alexa everything else works really good I’m still wondering when I’ll be able to use Alexa with the new app you guys said 2 months ago you would be adding in the next few weeks still not working with alexa update the app has stopped working every time I try to co. Extra my rogue it gives me an err I don’t seem to be able to reset this problem **Developer response:** Hi, Thanks for the feedback. We are planning to add the Alexa and Google home features to the current app in the next few weeks. Cheers! ~Hoover App Team ### 1/5 — Back to square 1 *2020-03-24, version 1.4.0* Well, it used to work, now it’s complete crap...again. You’d think a brand like Hoover could spare some cash for a competent development team. Sad. ### 1/5 — Stick to the cord *2020-03-03, version 1.4.0* Hoover, your updated app still is trash. The dumb machine has to remap my place every time I want to use it because the maps don’t save correctly. If somehow it does actually save, once you close the app the next time you open it the map will be completely shifted and won’t even look like your place. Just stick to vacuums with cords because advanced technology isn’t your forte. Also, your company mission statement is a joke in this situation..... For more than 100 years, Hoover® has designed powerful, easy-to-use products that clean your entire home from floor to ceiling*** *By easy-to-use we mean it actually won’t work at all *By powerful we mean well set your vacuum suction to 40% and hide where you can change that *By clean your entire home we mean clean it at low cleaning power and leave it still dusty ### 1/5 — Absolutely terrible app *2020-03-02, version 1.3.3* After trying for a while to connect the vacuum with the app I decided to read the app reviews to see if there were any solutions. No solutions found, just the same problems everybody else was having! Someone please fix this. It’s kind of ridiculous (and embarrassing) that such a well-recognized brand (they used Hoover as a euphemism on Letterkenny for crying out loud) would have such a lackluster product. ### 2/5 — Just plain bad *2020-01-25, version 1.3.3* The vacuum has a hard time staying connected. Every time I go to start it up for a cleaning or do spot cleaning, it can’t connect. Would be great if it actually worked. ### 1/5 — Worst ever!!!!! *2020-01-25, version 1.3.3* First, Rogue will do a great job of vaccuming floors. It picks up a ton of stuff, dust and rarely bumps into things. However, the new app just doesn’t work. Why force an update to an app that doesn’t work?! The previous app at least somewhat worked. I don’t even see beast mode in the new app and it doesn’t update. Finally, I will always tell everyone to not buy this crappy Hoover appliance and app. You are ALL FIRED!! ### 1/5 — Won’t connect vacuum *2020-01-11, version 1.3.3* I have tried everything I can think of to get the vacuum to connect to this app. I created a new account, did a factory reset on the vacuum, uninstalled and reinstalled the app and emailed customer service (without a response!). I wouldn’t recommend this vacuum. I bought a different brand as a Christmas gift for a family member and the vacuum was connected and controlled by her app and Alexa within seconds of removing from the box. ## Most critical reviews (10 lowest-rated) ### 1/5 — Error 1202 *2022-12-17, version 1.6.11* This application is not functional and will give error 1202 when you try to make a new account. ### 1/5 — BROKEN *2021-06-20, version 1.6.11* Cannot sign in or create new accounts… Every time I try I get “timeout”. Basically to go F myself. ### 1/5 — App sync issue *2021-02-23, version 1.6.8* Wi-Fi setup process is well established and the App detects the robot provisioned and attached to the account. The problem is everytime i click on the robot i provisioned, shows me with “ Failed to Sync {} “ dialog and never let me to use the robot from the app. I would like to get a patch with the fix to let me use the robot operations from the app immediately. ### 1/5 — Failed to sync *2021-02-22, version 1.6.8* This app needs to be updated. My Rogue worked perfectly up until about two months ago. I know that it is an issue with the app, not the vacuum itself. I’ve read many other reviews and a lot of people are experiencing the same issue - failure to sync. The vacuum is pretty much useless without the app and Hoover will not do anything to replace it claiming my vacuum is out of warranty. I don’t want the vacuum replaced, I just want the issues with all addressed! ### 1/5 — Junk app *2021-02-20, version 1.6.8* App says failed to sync ### 1/5 — Can’t even create an account *2021-02-19, version 1.6.8* The basic functionality of the app is broken. The user interface is glitched and won’t bring up the keyboard to enter in a password. Wow, if you can’t get the most essential elements working to interact with the end user... ### 1/5 — Failed to sync *2021-02-13, version 1.6.8* Rogue setup just fine, but in the app just get failed to sync when you click on it. No support available. Completely useless app. ### 1/5 — Sync failed *2021-01-30, version 1.6.8* App use to work but now all I get is the message Sync failed. Ugh! ### 1/5 — Sync failed *2021-01-24, version 1.6.8* Fails to sync. Reset robot and restarted phone. Super annoying. Fix your app or refund my money! ### 1/5 — App Won’t Sync *2021-01-23, version 1.6.8* Took forever to get my Rogue added to the app and now it won’t sync. Over and over and over - sync error. And on its first outing, the Rogue got lost and couldn’t rerun home. So disappointed all around. ## Most praised reviews (10 highest-rated) ### 5/5 — Will not sync *2020-05-02, version 1.4.0* Will not sync ### 5/5 — Finally! *2019-12-21, version 1.3.2* I've been waiting years for this app, thank you! Great work! I hope you will continue to enhance though. ### 5/5 — Much better! *2019-12-16, version 1.3.2* This update fixes all the issues I’ve been having with this once paper weight of a vacuum. Now it actually works! And works well. **Developer response:** Hi, Please try the new version 1.3.2 and let us know your feedback. The app is completely new and you will need to create a new Account. Thanks! ### 5/5 — IT’S BETTER!!! *2019-12-08, version 1.3.2* Thank goodness this app was updated. I was using my Rogue manually which I got used to, but I’m happy that the app was updated. I was just going through my phone one evening, and saw the app looked much different...and then saw the app was completely redone. It’s perfect for me, given what I was dealing with before, with the previous versions. ### 5/5 — Improved App! *2019-12-07, version 1.3.2* Much improved up-graded app! Many improvements to mapping, no go areas, and also new spot cleaning. I have been using all of the features and the Rogue works great getting the floors clean without getting jammed up somewhere. Greatly improved! ### 4/5 — Schedule by run *2020-02-02, version 1.3.3* The new application is working well for me. However, I would like to be able to schedule room specific tasks. I would like to schedule high traffic rooms to be cleaned more often. Currently I only see schedule options for the entire map. Is that functionality planned? ### 4/5 — Great improvement *2019-12-19, version 1.3.2* Finally after 2 years this comes out, easy to update maps, still having issues updating firmware ### 4/5 — Works well but could stand some tweaks... *2019-02-25, version 1.1* Once I figured out all the nuances of this software it’s not difficult to manage your robot vac. Setting up or editing a barrier on the map would be much easier if you could zoom in while your editing or creating it. Once you figure out to zoom in first-it’s much simpler. I keep getting the Missing Imu data message on my dashboard but it hasn’t affected the performance and the message is intermittent. If you take the time to read the instructions and the Faq’s on the Hoover website the happiness level between you and your Rogue increases exponentially. Several of the scathing reviews I see here could be due to users rushing through or not thoroughly understanding the set up process and not consulting the website FAQ section. If you do that and still have problems you should probably contact Hoover customer service. Knowledge is power - read the instructions. ### 4/5 — Missing important step! UPDATE *2018-08-13, version 1.0.7* UPDATE also have to disable 5GHz WiFi on your router. Most good routers have both 5GHz & 2.4GHz named the same and perform their own speed balancing by moving users to the much faster 5GHz when available. I had to disable the 5GHz completely which isn’t a solution, as soon as I turn it back on I lose my floor map and can only tell it to clean or not clean. Gonna try setting up a secure guest network and see if that works. They really need to make this work with both type networks. Plus the step below. ***Nowhere in the instructions does it tell you to do this crucial step.*** Launch the app, login, follow directions: after you hit the 2 buttons for 3 seconds, Go to WiFi settings on your phone or device and select the ssid of the Rogue (it will be an odd network that wasn’t there before, appearing right after you hold the 2 buttons for 3 seconds). It will ask you for the network key password, leave blank and go back to Hoover home app. (be sure the Rogue WiFi light is flashing blue.) BAM, it works. It asks for password to the network you want it to be on. If there is a 5GHz flavor then it all goes to crap, see above. The Rogue itself works great, the app still needs help. Makes sense since Hoover is traditionally a hardware company and not a software developer. I realized from other reviews that this was the case, but I have faith that the app will improve. CALL ME. ### 4/5 — Hurray Version 1.0.4 Works! *2018-01-11, version 1.0.4* After writing a not so good review because the app was useless, this version connected to their server, updated the firmware, and I was able to interact with our Rogue 970 just fine. What I like ... - I can choose from 3 different speeds. - Shows status and map shows where the unit is presently and where it’s cleaned. -After I put it in recon mode, it mapped out our floor. But it did take two attempts to map all the rooms correctly. -I can block out certain rooms I don’t want it to vacuum. -I can schedule when to start cleaning -I can remotely control it but it must be Bluetooth connected through your router. -Has self help tab with links to videos. What I would like to see improved. -Multiple floor maps to choose from. -Multiple areas to block off from cleaning. -I always seem to have to log in to use the app if I come home from work etc. Even though I’ve checked the remember me box. Overall it’s nice to have this version work and serve a purpose. I’m still familiarizing myself with the app to fully observe its pros and cons but I like it so far. Has not timed out on me, or crashed, or anything else like that. One thing I observed. If you are running a mapped mission, do not pick the robot up and move it to another room, it gets totally confused. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*