# Rokomari: Trusted Online Store — user reviews > 88 indexed App Store user reviews of Rokomari by Rokomari.com, rated 4.60/5 from 2,355 ratings. - Source: https://appshunter.io/ios/app/rokomari-trusted-online-store/id1493045502/reviews - App overview in markdown: https://appshunter.io/ios/app/rokomari-trusted-online-store/id1493045502.md - Rating breakdown: 5★ 1,891 · 4★ 203 · 3★ 95 · 2★ 44 · 1★ 122 ## What do users think of Rokomari? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Fast delivery - 💡 Helpful app for book lovers - 😊 Wonderful user experience **Cons** - 🐛 Buggy app, crashes often - 💰 Overpriced products - 🕰️ Slow delivery service - 🤖 Poor customer service **Commonly reported bugs** - Cart issues, products not showing - Ebook reading experience problems - App crashes on certain devices - Inconsistent app performance **Most requested features** - Dark mode option - Improved ebook reader functionality - Better notification and update management - Expanded book selection and availability ## Newest reviews (10 of 88) ### 3/5 — Delivery charge onek baray disay. Books er price o beshi porey. Ager moto nai *2026-08-03, version 2026.7.4* Dc should decrease ### 2/5 — Potentially. *2026-06-30* It has room to grow. I expect more from this app. ### 2/5 — App is not opening *2026-01-24* It has been three days since I last updated the Rokomari app on my iPhone. Since the update, I am unable to use the app because it automatically closes by itself every time I try to open it. ### 3/5 — Review *2025-11-19* The products likely good but their delivery service is so bad ### 2/5 — English font is not readable *2025-11-18, version 2025.11.1* In some book I have found iPad can’t read the English writing of the book ### 3/5 — Review can be faked *2025-11-06* Its a trusted site but the main problem is one can easily gibe review without buying the product!!! So reviews can be faked. So, the authenticity of the product can’t be verified. It should be accessible only for those who buy the products. Rokomari should change this system in the app. And using vouchers are way more complicated, and points are easily deductible and it can’t be used later ones deducted but didn’t use. ### 4/5 — Need options for notifications or updates *2025-09-24, version 2025.8.2* Promotional messages or notifications often get so boring and disturbing.You should allow your customers to choose what type of notifications do they want. Just like BKash did in their app. Will be really helpful if you guys give such kind of feature in your app rather than sending bunch of mails and messages to send updates. You can just give your customer more choice and more freedom. ### 3/5 — All are good except app crash *2025-09-01, version 2025.8.2* My app is crashing when I go to my cart. Suddenly I can’t scroll to bottom on that cart page and after a while the app crashes. Kindly fix it ASAP. I’m on ios 16.7.11 ### 5/5 — Needs more stability and ui updates and an option to change the language between Bangla and English. *2025-08-29* More ui enchantments and stability updates is required also there needs to be an option to change the language from English to Bangla and back to English. ### 5/5 — সুবিধা *2025-08-28* ভালোই আছে কিন্তু সব বই available থাকেনা আর delivery মানুষদের আচরণ সেবার মান উন্নত করা উচিৎ | তাদের ব্যবহার খুবই রূঢ় | ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service and refund system *2026-07-06, version 2026.4.1* orders are not processed timely also taking ages to refund, very much disappointed. ### 1/5 — দুঃখ *2026-06-07, version 2026.4.1* হুমায়ুন আজাদের বই এই সাইটে এর পাওয়া যায় না, যেটা একজনের লেখকের প্রতি অবিচার এবং বৈষম্য। মানুষের অধিকার আছে সব ধরনের বই পড়ার। ### 1/5 — Bad *2026-06-03, version 2026.4.1* So bad service…they don’t respond. Tell lies about deliveries. I ordered but passed 15 days and they don’t have any urge to deliver ### 1/5 — Unable to use the app at Iphone 17 Pro Max *2026-04-10, version 2026.2.3* I’m currently unable to use the Rokomari.com Mobile App on my iPhone 17 Pro Max. The app either fails to load properly or becomes unresponsive, making it impossible to control my Rokomari.com access. This is very frustrating since the app is supposed to make things more convenient, but right now it’s unusable. I’ve tried restarting my phone and reinstalling the app, but the issue still persists. Please fix this as soon as possible, especially for newer iPhone models. Looking forward to a stable update. ### 1/5 — Keeps crashing *2026-02-19* The app just keeps crashing on launch. Tried deleting and installing several times but it still doesn't work. Completely unusable. ### 1/5 — Low service quality *2026-01-21* Faltu response ### 1/5 — Worst Service *2026-01-13, version 2025.12.1* Don't want to buy from them again though I personally like the owner of this store ### 1/5 — Over priced *2025-11-13, version 2025.11.1* Onno sob drz ba online e jey product er dam kom seta ay khane onek beshi ### 1/5 — Poor service *2025-11-05, version 2025.10.4* Poor return policy and unprofessional customer service ### 1/5 — They Don’t Check Stock Before Taking Orders . *2025-10-04* Yesterday, I ordered a USB hub from Rokomari. They accepted my order, but suddenly today, they notified me that the product is out of stock — even though I had already paid in advance. Now, they’re saying the refund will take 4–5 business days. How unprofessional is that? They didn’t even check their product inventory before taking orders, causing unnecessary hassle for customers. I needed the product urgently, and now they’re neither providing the item nor refunding the money instantly. It’s truly disappointing. Please think twice before ordering from Rokomari, especially if your order is urgent. ## Most praised reviews (10 highest-rated) ### 5/5 — review *2026-07-30, version 2026.7.4* amr kache online e kinakatar jonno best ekta platform I'm always satisfied..❤️‍🩹😇 ### 5/5 — অ্যাপ এতো ক্র্যাশ করছে কেন!! *2026-04-01, version 2026.2.3* অ্যাপ এ ঢুকার কয়েক সেকেন্ডের মধ্যেই ক্র্যাশ করতেছে বার বার বেশ কিছুদিন যাবৎ। নতুন করে ইনস্টল করেও কোন লাভ হয় নি। আমি রেগুলার রকমারি ব্রাউজ করি। খুব সমস্যায় আছি। প্লিজ সমাধান করেন। ### 5/5 — Alhamdulillah *2026-01-22* App and service both are good. ### 5/5 — Best for Buying Online book *2026-01-03, version 2025.12.1* Collection is huge. Has home delivery option. Satisfied as a customer. ### 5/5 — enjoyed *2025-12-13, version 2025.12.1* it's good by far . always helpful ### 5/5 — Rokomari *2025-12-12, version 2025.12.1* Very easy to use this app.and their service are too good ### 5/5 — gret apps *2025-12-09, version 2025.12.1* i love this apps. this app is helpful for the book lover. ### 5/5 — User Experience *2025-11-27* Wonderful ### 5/5 — gret apps *2025-10-11, version 2025.10.2* i love this apps ### 5/5 — Good *2025-09-27, version 2025.8.2* Overall good app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*