# RollCall Parent — user reviews > 74 indexed App Store user reviews of RollCall Parent by RollCall Safety Solutions, rated 4.90/5 from 14 ratings. - Source: https://appshunter.io/ios/app/rollcall-parent/id1504206392/reviews - App overview in markdown: https://appshunter.io/ios/app/rollcall-parent/id1504206392.md - Rating breakdown: 5★ 13 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (14 of 74) ### 2/5 — Frequently fails - iPhone 14 Pro *2026-08-21* It took a number of goes for registration to work. The app works one day but not the next. Bookings disappear. Even when working the app fails to update the expected arrival time beyond the schedule even when the bus is running 20 minutes late. Rebooting phone, and uninstalling and reinstalling the app doesn’t help. It actually makes things worse because the system doesn’t recognise email address on reinstalling, or logging out and back in. **Developer response:** Hi, thank you for taking the time to lay this out, and we're sorry, this isn't the experience we want you to have. The registration taking a few goes, bookings not showing, and your email not being recognised after reinstalling all sound like things we need to look at on your account directly rather than something you can fix from your end. Could you email us at support@rollcall.com.au with the email address on your account? It goes straight to the team and we'll dig into it and get you sorted. On the arrival time: the time shown is the scheduled arrival, the timetable the school or operator has set for the stop, which is why it doesn't move when the bus is running late. The live view is the map itself where you can watch the bus, and a live estimate that updates with delays is something we're working on bringing in. We really appreciate you persisting with us and we want to make this right. ### 3/5 — App crash *2026-07-14, version 3.1.34* App sometimes crashed for no reason. Has to reset password to login after crash. It is inconvenient. ### 1/5 — Flakey *2026-03-09, version 3.1.29* Every time I open the app it sits there trying to log in. I have to alway close and second attempt works fine. Can this please be addressed. Happy to provide details to assist. ### 2/5 — Sometimes *2026-03-05, version 3.1.29* It’s always doesn’t work when you need ### 3/5 — Glitchy *2026-02-27, version 3.1.29* It’s a great app but does glitch often ### 1/5 — Glitchy *2026-02-17, version 3.1.28* So glitchy, remains in a password login loop. Not intuitive at all. Do better ### 1/5 — Hopeless company and app *2026-02-08, version 3.1.28* Continue to log out repeatedly, no longer usable. When it was, 20-30% of the time bus locations are frozen and not updated. Need to re launch app. One of the worst apps to be forced onto parents. There is a market for a competent competitor!! ### 1/5 — Issues, same same but different *2026-02-04* So an update last month I couldn’t log on the app kept crashing……. Today I can’t log in it just says “something went wrong, please try again”. I have uninstalled the app and then put it back on, this is not very user friendly. I have had to call the school and hope the message gets through to the bus driver that my child will not be getting on the bus today (the kid is unwell, not a lot of time to plan these things). While writing this the bus has shown up, the driver did not get the message and they said that the app is not working for them either. Not very impressed, for something that is supposedly going to make things easier, it sure is causing a whole lot of stress. ### 1/5 — Latest update killed app *2026-02-04, version 3.1.27* The latest update has caused significant issues. 80% of the time the app won’t log in. When you do get in the map won’t update. The push notification for tapping in and off is the only consistent part of the app that’s working. Please bug fix this version ASAP. Last updated 30/01/26 ### 1/5 — Usable 10% of the time *2026-02-04* I’ve been using this app for years (not by choice; only option for our school). While the login process has always been a problem (eg it reloads the screen about 10-20 times before launching), the 2026 update has made it virtually unusable. Rarely will you be able to log in at all; it will reload the screen, or daisy-wheel until it times out etc. I’ve uninstalled and reinstalled. I’ve been in technology as CIO & with my own tech start up: this should not persist, and the UX should be much better (if you can manage to get logged in). ### 1/5 — Would be good if it worked an didn’t crash all the time *2026-02-01, version 3.1.27* Swear this app crashed more than I can use it. ### 3/5 — Reading messages logs you out *2026-01-29* After reading a message and closing it to read the next one, it just logs you out, doesn't mark the message as read either, 1st world problems yes, but it shouldn't work like that, please also add an option to select all messages and mark them as read ### 3/5 — Needs work *2025-11-19, version 3.1.24* Regularly logs me out. Won’t remember my login details. ### 3/5 — Great app but seldom works *2025-08-26, version 3.1.21* The app is great and easy to use however most days does not work, it shows the bus in a stationary position on the map. This may be due to the drivers not logging in I’m not sure, perhaps the drivers could be repeatable notified if they aren’t logged in during the bus route hours? If it worked every day then I would give it 5 star. ## Most critical reviews (10 lowest-rated) ### 1/5 — New update makes app much worse *2026-08-24* Hi RollCall, not sure how to give you feedback except with a review. Your new update makes changing bus routes and stops ridiculously difficult. I have to manually scroll through all the stops to find the one I need, and then I can’t even read the full name of the stop I am choosing because of the way it’s displayed. You need a map that can be searched for the right stop. Please fix this quickly, it severely undermines the usefulness of your app. Thanks, Sam Lloyd. **Developer response:** Hi Sam, thanks for this, and you can always reach us directly too, not just through a review. You've described almost exactly what we've built for 4.0.4, which is on its way to you now. Choosing a stop moves onto a map: you see the stops near your child's home, you can pan and zoom to the area you want, and there's a search box so you can type the stop's name and jump straight to it instead of scrolling the whole list. And the cut-off names are sorted, long stop names now wrap onto two lines so you can read the full name of the stop you're choosing. Once you're on 4.0.4, if a particular stop or route is still awkward to find, email us at support@rollcall.com.au with the detail and it goes straight to the team. Thanks for sticking with us. ### 1/5 — Latest update *2026-08-17* The latest update has completely over complicated the viewing and editing of children’s bus bookings. Needing to go between different screens for different children and between the week view vs calendar view. Clearly the people making the changes in the platform don’t have children or they’d know parents just want to keep things clear and simply. The new update is totally over engineered! **Developer response:** Hi Mrs Pike, thanks for taking the time to write this up. Fair call that the new layout takes some relearning. Bookings, bus changes, absences and the calendar used to sit across four separate tabs, and we've brought them into one place so your week's travel is the first thing you see when you land. Everything you could do before is still there, now a tap or two further in, and you can switch between your children with one tap at the top of the screen. If part of the flow is still slowing you down day to day, email us at support@rollcall.com.au with what you were trying to do, we read every one and it genuinely shapes what we refine next. ### 1/5 — Horrible *2026-08-13* New updated is horrible. Can’t zoom the map and the fixed zoom doesn’t give me a context of where the bus is. What should be a simple app has turned into a Frankenstein. I’ll drive the kids to school from now on. Apps ratings are inflated as well I see more 1 star than anything else **Developer response:** Hi Lsellarulo, Thanks for the honest feedback, and sorry the map has been frustrating. You're right about the zoom: it's a bug in version 4, our team has reproduced it, and a fix is in testing now with an update due in the coming days. Seeing exactly where the bus is is the whole point of the app, so we want this sorted as much as you do. In the meantime, email support@rollcall.com.au and our team will help directly and let you know the moment the fix is live. On ratings: every review here is genuine parent feedback and we read all of it, including yours. Thanks for bearing with us. ### 1/5 — Why *2026-06-16, version 3.1.34* You just can’t change your password it says it’s not the correct one every time it’s so dumb ### 1/5 — Epic fail *2026-05-19, version 3.1.34* Never works! Always logs out! Always is down when to many are on the app. Currently cannot track child’s bus! ### 1/5 — It works maybe 10% of the time *2026-05-19, version 3.1.34* It logs out every time you use it, never has app updates. Absolute waste of time ### 1/5 — Forget using this with iPhone 11 *2026-04-21* App barely loads. It is by far the worst app on my phone. Every other app functions reliably. I have to open and exit the app and re open for it to load for 12 months but not now it won’t load at all so I never know where my child is. Thanks Roll Call 🙄 ### 1/5 — Awful *2026-03-24, version 3.1.30* How a developer can get such a simple app so wrong is beyond me. Both major functions are well worn paths for app developers. Location and authentication. Cannot recommend. ### 1/5 — Can’t book bus route *2026-03-15, version 3.1.29* Keeps going back to login and unable to book my child on the bus route. Asking to keep entering credentials each time you go to choose child. Extremely frustrating!!! ### 1/5 — Glitchy *2026-03-14, version 3.1.29* Very very glitchy - slow to respond - logs itself out frequently - doesn’t load often ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful app, responsive team *2026-08-26* Was buggy, then was fixed and received a thoughtful response, thank you! **Developer response:** Hi Galina, thanks for taking the time, and we're sorry, this update landed with some real bugs. The things you've flagged are all fixed in 4.0.4, which is on its way to you now. On notifications, the read state wasn't holding, so one you'd already tapped would flip back to unread, and 4.0.4 makes it stick. On bookings, when the app couldn't load them it was showing an empty week instead of telling you something had gone wrong, so your week looked blank when nothing had actually been cleared. Now you get a clear message and a retry, and if a refresh drops out your existing bookings stay on screen. On the map zooming out, there are two maps in the app and 4.0.4 improves both. On the live bus-tracking map, that pull-back is bus-follow mode (the bus icon top right) locking the camera onto the bus, and now moving or zooming the map switches it off so it holds where you leave it. And when you're choosing a bus stop, the map used to reset the view as it loaded, now you can pan and zoom to the area you want and it stays put, with a search box and a button to show the stops right where you're looking. We do test the app hard, and on a rebuild this size a few things still got through, which we're never happy about, and we're on them. Once you're on 4.0.4, if anything still isn't right, email us at support@rollcall.com.au and it goes straight to the team. Thanks for sticking with us. ### 5/5 — Great Update *2026-08-18* Finally we can edit our long term bookings properly, and finding the right stop is now so much easier using the map **Developer response:** Thanks so much for this, it made our day. Editing long term bookings properly and finding your stop on the map were two of the things we most wanted to get right in this update, so it's great to hear they're working well for you. More improvements still on the way. ### 5/5 — App update *2026-08-12, version 4.0.0* The app update is amazing ### 5/5 — Easy to use, great for planning travel *2024-05-12* This app is very easy to use and real time tracking makes sure we are ready and never miss the bus. ### 5/5 — Fantastic *2023-11-26, version 3.1.11* Great service. Works great ### 5/5 — Bus service *2023-06-03* Service is Very good nd better than before. Now no stress always find a spot for my daughter anytime. Thanks ### 5/5 — Loved it *2021-07-27, version 2.0.1* I loved it. It was so easy to use and i could track were i was. Logging in was so easy and even my parents say its kool cause they can follow were ever im going while im in the bus and my whole family loves it ### 4/5 — Big Update *2026-08-10* Quantum leap in functionality in the new version of the application. Let’s hope it’s somewhat free of bugs. **Developer response:** Thanks for the kind words. And on the bugs, fair call: a few small ones have surfaced since launch and we're patching them quickly, with an update due in the coming days. If you spot anything, support@rollcall.com.au comes straight to the team. ### 4/5 — Good but not perfect *2026-06-04, version 3.1.34* Can be a bit glitchy or not update bus location at times but generally very useful ### 4/5 — Login issues *2026-02-16, version 3.1.28* Glitches often with request log back in constantly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*