# Roll’d Vietnamese — user reviews > 79 indexed App Store user reviews of Roll’d Vietnamese by Abacus Solutions Pty Ltd. - Source: https://appshunter.io/ios/app/rolld-vietnamese/id1411683955/reviews - App overview in markdown: https://appshunter.io/ios/app/rolld-vietnamese/id1411683955.md ## What do users think of Roll’d Vietnamese? Overall sentiment: negative **Pros** - 👍 Convenient for skipping queues - 😋 Delicious food (mentioned by a few users) **Cons** - ❌ App redirects to website - 🐛 App crashes on startup - 🐛 App is slow and glitchy - 🐛 App is appalling/terrible to use - 🐛 App is pointless/useless - 🐛 App has terrible design - 🐛 App is poorly designed - 🐛 App doesn't show order details - 🐛 App doesn't allow contacting support - 🐛 App has delivery issues (driver stole, order not arrived) - 🐛 App doesn't allow earning/spending points - 🐛 App menu is impossible to navigate - 🐛 App prevents account recovery after phone number change - 🐛 App doesn't send verification codes - 🐛 App has unclear loyalty program - 🐛 App shows unavailable items - 🐛 App pickup orders not started - 🐛 App delivery orders not accepted - 🐛 App rejects orders - 🐛 App doesn't update store hours correctly - 🐛 App doesn't allow reporting order issues - 🐛 App doesn't accept orders - 🐛 App stores closed for online orders - 🐛 App doesn't give loyalty points - 🐛 App charges but doesn't fulfill orders - 🐛 App requires ordering via third-party apps - 🐛 App crashes after updates - 🐛 App doesn't send verification codes/emails - 🐛 App has timed orders that don't work - 🐛 App cannot deliver to certain addresses - 🐛 App has limited payment options - 🐛 App screws up orders and vouchers - 🐛 App payment processing issues - 🐛 App logins don't sync - 🐛 App promo codes never work - 🐛 App packaging issues - 🐛 App has poor user-friendly features - 🔒 Data security concerns (cannot delete account/card) - 🐛 App stops working/closes on opening - 🐛 App doesn't allow removing items/editing cart - 🐛 App doesn't send ready notifications - 🐛 Loyalty points are inconsistent/missing - 🐛 App rejects orders/payment fails - 🐛 App doesn't show dine-in/takeaway option - 🐛 App order made too early and becomes cold - 🐛 App availability issues (store not available) - 🐛 App loses menu choices after login - 🐛 App location problems - 🐛 App takes money but doesn't fulfill order - 🐛 App payment issues/long processing times - 🐛 App doesn't work properly **Commonly reported bugs** - App redirects to web - App crashes on startup - App is slow and glitchy - App is appalling to use - App doesn't show order details - App doesn't allow contacting support - App has delivery issues (driver stole, order not arrived) - App doesn't allow earning/spending points - App menu is impossible to navigate - App prevents account recovery after phone number change - App doesn't send verification codes - App has unclear loyalty program - App shows unavailable items - App pickup orders not started - App delivery orders not accepted - App rejects orders - App doesn't update store hours correctly - App doesn't allow reporting order issues - App doesn't accept orders - App stores closed for online orders - App doesn't give loyalty points - App charges but doesn't fulfill orders - App requires ordering via third-party apps - App crashes after updates - App doesn't send verification codes/emails - App has timed orders that don't work - App cannot deliver to certain addresses - App has limited payment options - App screws up orders and vouchers - App payment processing issues - App logins don't sync - App promo codes never work - App packaging issues - App has poor user-friendly features - Data security concerns (cannot delete account/card) - App stops working/closes on opening - App doesn't allow removing items/editing cart - App doesn't send ready notifications - Loyalty points are inconsistent/missing - App rejects orders/payment fails - App doesn't show dine-in/takeaway option - App order made too early and becomes cold - App availability issues (store not available) - App loses menu choices after login - App location problems - App takes money but doesn't fulfill order - App payment issues/long processing times - App doesn't work properly **Most requested features** - Kiosk-like experience - Improved sauce container design - Ability to search for nearby stores - Ability to scan card in-store - Ability to report issues with orders - Ability to add comments to orders - Ability to update contact information - Ability to use loyalty points for purchases - Nutritional values and GF indicators - Comments section for orders - Option for dine-in/takeaway - Ability to review final order and cancel - Option to message the store about orders - Integration with Apple Pay or PayPal - More time to cancel orders - Ability to select sides for meals - First-time user discount - Ability to remove just one item or edit order - Notes section for allergies - Ability to delete account or remove credit card details - More user-friendly features - ReturnR type system for packaging - Faster payment processing - Sync app and website logins ## Newest reviews (17 of 79) ### 1/5 — Driver stole order *2024-01-18, version 6.1.8* Placed a delivery order through the app. The app apparently uses DoorDash as the courier service. The app updated to say that the order was ready, and that the driver was on their way to pick it up. The app then immediately updated to ‘completed’ despite it obviously not having been delivered, and there is no functionality within the app to contact anyone about the order. They then sent me tracking data in an SMS, and I watched the delivery driver arrive to pick up the order, and then just not move for over half an hour. It then reset itself and listed a different delivery driver, and then a hour after the order was first placed, it updated to ‘cancelled’, with absolutely no pathway to recover the money that I had already paid for the order. ### 1/5 — Terrible App *2023-05-03, version 6.1.1* You can't earn points, I've used this multiple times and where it should say how many points earned for this transaction it says 0. You can't spend said earned points, there is no option to even though I have over 9k. You should have a barcode on the app and a scanner in the restaurants so you can earn points without having to order via the app. All in all; it's a really terribly functioning app. ### 1/5 — Seriously poor attempt at an app *2023-02-21, version 6.0.4* This is a terrible app. The menu is impossible to navigate, I couldn’t even manage to find banh mi! But the absolute worst thing about this app and the Roll’d website is that if you change your phone number you can never ever use the site again. That’s it. They’re done with you. ### 1/5 — Useless *2023-02-21, version 6.0.4* Doesn’t send you a text message to verify your account so cannot get to order food. ### 1/5 — Rice paper roll was not available during pick up *2023-01-17, version 6.0.4* Ordered rice paper roll for the first time via app during lunch hour 1pm (Garlic Prawn, Soft-shell crab, and Pork & Prawn) only to be told by staff that soft-shell crab and pork & prawn was not available. Those options that are NOT available on the app menu should be removed in advance. Since I already paid for it, I was forced to choose other options that I dont like. Disappointing. ### 1/5 — Bad app *2023-01-06, version 6.0.4* I’ve ordered via this app both pickup and delivery - neither work. Pickup: Both times I ordered pickup, I had a 5-10 min walk to get to the store. Both times upon arriving, the store was reasonably quiet yet my order hadn’t been started, let alone taken by the kitchen. It rendered the entire thing useless and I basically just had to order from the counter. Delivery: Years later I ordered delivery with my partner. We set the delivery window to ASAP (30-60mins). After an hour the kitchen still hadn’t accepted our order - in other words, they hadn’t even started the order. There was no way to call the store, no way to lodge an urgent issue with the app. We had to file a formal complaint and file a claim with our bank. Two days later the app notified us that our order had been taken by the kitchen, and would be delivered soon. My partner had to call around a bunch of numbers to try and get the order cancelled so as not to waste everyone’s time/waste food. Yeah pretty awful guys. ### 1/5 — Don’t bother *2022-11-27, version 6.0.4* The app is clunky to use. If you do pick up, you have to select a time that’s much later than if you just went in and ordered at the counter. Then when you finally put your order through it gets rejected for no apparent reason. I waited until the selected order time passed before asking where my order was as I hadn’t even gotten a notification that it was being processed. As I was asking, a notification that my in app order was rejected. Thank goodness the money doesn’t seem to have gone out of my account. ### 1/5 — Don’t be fooled by this app *2022-11-26, version 6.0.4* The app shows Westfield Sydney is open till 9pm. Delivery Order was sent at 8pm and it was only 12pm of the next day was order processed. Couldn’t call the store or cancel order in advance. When driver arrived, noone was home and even worse, the store already mixed the noodles with the soup! Waste my money and time! ### 1/5 — Useless app *2022-10-04, version 6.0.2* The order won’t be accepted through the app ### 1/5 — Stores closed to online orders *2022-10-03, version 6.0.2* Cannot place order as stores are closed for online orders. ### 2/5 — Always issues *2022-09-16, version 6.0.2* I didn’t get loyalty points on my order today - not sure why. My local store won’t accept app orders so miss out on specials.. ### 1/5 — Charged me and never filled order *2022-09-11, version 6.0.2* Used this last week to order, the app charged me and never fulfilled my order. I went to the store to pickup and they said they don’t use the app and I have to email for a refund. No way to email - I have to fill out a generic website contact form. ### 1/5 — Murdoch University Branch *2022-08-28, version 6.0.2* I arrived and couldn’t access the building even though the branch was still open. I found a side door with and Uber delivery driver waiting for a pickup. I was then told I needed to order via Uber Eats even though I was standing right there. I pointed the irony out to them, they went to check with the manger and can bath to say I could order in person as it was after 20:30. It was 20:41. The store closes at 21:00. Poor form. Just thought head office should know what this licensee up to on a Sunday evening. I won’t be back. ### 1/5 — App won’t work *2022-07-04, version 5.0.9* Forget about all the people who’s order was never received or not fulfilled correctly from 2 years ago, I can’t even get to the order. Every time I choose the location or even delivery option, the app just closes. I reinstalled with breath held and fingers crossed but made no difference. ### 1/5 — Scam *2022-06-10, version 5.0.9* Food was not delivered, there is no place to contact them to tell them it did not arrived, and the app did not allow me to track or schedule it ### 1/5 — Don’t bother *2022-05-08, version 5.0.9* Don’t waste your time downloading this app. It’s clunky to setup then it’s not possible to place an order outside of business hours for collection next day (during trading window). Save time and call through your order. ### 2/5 — App crashes *2022-03-08, version 5.0.6* Everytime I launch the App after selecting Enex Perth location, the app will crash and continue to crash every time I launch thereafter. Unusable, even after redownloading. ## Most critical reviews (10 lowest-rated) ### 1/5 — There is no app *2026-05-23, version 6.1.10* The app redirects to the web after installing. There is no point installing an app as a modal pops up referring you to the website. I could’ve done that without the app. The digital experience is not actually present because I can see the amount of marketing effort being put in to promote it. The kiosk experience is great, so something similar would actually be better. Maybe the modal is a bug? But yeah, ### 1/5 — App crashes on startup *2026-03-21, version 6.1.9* Unfortunately the app keeps crashing on startup iPhone 15 ### 1/5 — Appalling app *2026-02-22, version 6.1.9* Your app is appalling to use. Firstly the store’s products are not able to be selected so the staff said to order any cold roll and they will swap it out which was nice. However the app doesn’t show the order so the manager was unable to swap out the rolls. He wasn’t able to find my order either so for 5 mins we had no way of completing my order till eventually it appeared on the stores system. No record of what was ordered on the app to show staff. First and last time of using the app and will be going to Soonta instead. ### 1/5 — Slow glitchy *2025-11-13, version 6.1.9* The app is slow, glitchy and not intuitive to use ### 1/5 — Pointless *2025-04-07, version 6.1.9* Just takes you to the website ### 1/5 — Just a direct to a website *2025-03-31, version 6.1.9* This app just redirects you to a website for them. They should really remove this from the App Store ### 1/5 — Very poor effort *2024-11-03, version 6.1.8* This app is so poorly designed it’s a waste of time. No ability to search for a nearby store. No ability to scan your card when ordering in store. Rolld: make it real or forget about it. ### 1/5 — Delivery didn’t arrive *2024-09-22, version 6.1.8* My order didn’t arrive and the Narellan Town Centre store didn’t answer my calls. Usually love this food but this app is being deleted as soon as I rectify this. ### 1/5 — terrible design *2024-07-02, version 6.1.8* i cant get out of the sign up and profile page ???! ### 1/5 — Pointless app. *2024-05-03, version 6.1.8* App is useless when you do a click and collect and you food just sits there with no staff calling out orders for pick ups. Waited 15-20min for my food for it to be just sitting there got cold couldn’t eat raw beef with cold soup. ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy to order! *2019-07-12* First time using the app and first time ordering. Definitely will be ordering again. The app was super easy to use and order was ready on time. Food was so good as well! Thanks for the discount too! ### 4/5 — PLEASE READ THIS *2026-04-17, version 6.1.9* Delightful price, service and incredible food!! I have been purchasing there products for many years and do certainly recommend there healthy and fresh filling foods BUT….. there concepts of their sauce containers are not a very practical option for me. Opening the package to the sauce condiment is indeed a hard struggle, once opened the continuous mess and impractical export is still not ok. Any NEW brand product designs would sure be necessary to truly meet my top standards. ThankYOU. ### 4/5 — Dietary *2019-12-23, version 2.9* Would be helpful to have the nutritional values including GF indicators included in the app; saves jumping between online menu and app ordering. Also a comments section would be useful as well. Thanks! Love your food. ### 4/5 — No option of dine in / takeaway *2019-07-18, version 2.7* This is a useful app to get my meal quicker but it would be good to have an option of dine in or takeaway so we can avoid the use of throwaway plastic containers when customers are going to eat in. Thanks, Josh ### 3/5 — Choosing sauces is a bit slow and can’t see loyalty option *2023-02-07, version 6.0.4* It seems if you want to add different sauces with your soldiers you need to order each soldier individually and add the sauce. Would be nice if there’s an option where if you’ve selected 2 x whatever soldier that you can select each sauce on the one screen instead of having to add soldiers one by one. Also the loyalty program seems a bit unclear in the app. You can earn points but an option to use them is not clear or non-existent. ### 3/5 — App crash *2020-11-16, version 2.9* App crashes on several of mine and my friend's device when trying to sign in. I hope this bug is fixed soon. ### 3/5 — Loyalty Points???? *2019-09-14, version 2.7* Have been using the app for awhile now making purchase orders. The only question is; why isn’t my loyalty points transferring into the ‘points earned’ section? It’s still sitting on ZERO after many multiple app purchases.... Please explain?! ### 3/5 — In store training required *2019-08-12* App itself was great to by pass the busy lunch rush, skip the wait and have my order waiting. Unfortunately only half of the order was fulfilled requiring a return trip to the store to sort it out. Not sure if this was a fault of the app feeding through to the store or an oversight by in store staff. Would be good to have the ability to add a comment to the order regarding collection (eg order/payment made by me but collected by hubby) Oh and I am still waiting for my 50% discount for trialling the app. Otherwise overall a great app. ### 3/5 — Great for skipping the queue but availability and functionality can be improved *2019-06-26* I love using this app to skip the queue and be able to go straight to the counter. However my closest store on southern cross lane is not available to order from. You also cannot remove just one item, or edit it and need to clear the whole basket if say you forgot to add a sauce. ### 2/5 — No ability to report issues with order *2022-10-13, version 6.0.2* App needs the ability to report issues with your order. There have been a few times I have picked up my order and not noticed that it’s missing something, but there’s no way to report it. Otherwise works well, but has stopped accumulating rewards points. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*