# Roo - Veterinary Relief — user reviews

> 38 indexed App Store user reviews of Roo by Roo Veterinary, Inc., rated 4.90/5 from 2,109 ratings.

- Source: https://appshunter.io/ios/app/roo-veterinary-relief/id1566884935/reviews
- App overview in markdown: https://appshunter.io/ios/app/roo-veterinary-relief/id1566884935.md
- Rating breakdown: 5★ 1,996 · 4★ 75 · 3★ 15 · 2★ 5 · 1★ 18

## Newest reviews (13 of 38)

### 4/5 — Good but bad customer service

*2026-07-28*

Great app to make some side cash or as a full time job if you get a lot of good shifts, unfortunately customer service isn’t the greatest that’s why I’m only giving 4 stars.

### 4/5 — Chat option lacks

*2025-11-29, version 1.78.0*

Overall really good app, but chat feature to hospitals isn’t readily available and not user friendly

### 3/5 — Roo Review

*2025-02-25*

So I loved using this app. I have be able to build repor with other hospitals and pick up shifts whenever I’m available. However, when going to select a shift an error popped up saying your probation limit reached can not select shifts. I tried to look further into that as far as why and haven’t got a response. So now without notice I can’t accept new shifts and make money

**Developer response:** Hey there! So glad to hear you’ve been loving the app and building great connections with hospitals—that’s exactly what Roo is all about! -- We would love the chance to help you with the probation limit. Please reach out to us at hello@roo.vet at your earliest convenience and mention you were directed to do so via an App Review Response so we can investigate and resolve this for you, swiftly. We look forward to hearing from you soon!

### 5/5 — Rough UIUX

*2024-07-30, version 1.66*

Rough UIUX - frequently get crashes, blank screens and inability to move easily between areas.

### 5/5 — Very skilled app

*2024-07-27*

ROO is very unique app . For relief veterinary service . The best about it , is you do not have to communicate with hospitals over the phone and negotiate prices . It is very easy to use and extremely convenient.

### 3/5 — Good App 1 Major Glitch

*2024-06-24*

The app works fine in every aspect except 1. Whenever I go to request a shift, it tells me I need to enter my banking details, which I did months ago. In order to request shifts, I have to use my Internet browser on my laptop or completely uninstall the app, use the browser on my phone, and then reinstall the app. Less than ideal.

**Developer response:** Hi there! I'm so sorry you've been having this issue. I'm confident we can resolve this for you so that you can request shifts more smoothly, moving forward. Please reach out to us at hello@roo.vet and mention your review so that we can troubleshoot and help further! Hope to hear soon.

### 5/5 — Roohoo!!!!!!

*2024-03-04*

I heard about Roo from a coworker and it changed my life! I am grateful for the opportunity to be able to do what I love as a travelling technician. The ability to go to different hospitals is beneficial in broadening my horizons as a technician, sharpening my skills as I am exposed to different skill sets, and at the same time enjoy new experiences. I absolutely love it! Thank you Roo for coming to Georgia.

**Developer response:** Hi Kimmy! Thank you so much for the 5 stars! Yours is a prime example of what Roo is all about. We're so happy to have made such a positive impact on your life. It's amazing to hear just how much you're truly getting out of the freedom and choice that Roo has to offer. Keep up the great work! We're so happy to have you. :)

### 5/5 — First time

*2024-02-16, version 1.60*

It was a pleasure working with the team.

### 5/5 — An Amazing App

*2024-02-04, version 1.57*

This app is very good to use. It’s easy to navigate, a pleasure to use, and bugs fixes have been helping get the app stable to use. Very happy with it.

### 5/5 — Great but needs changes

*2024-01-26*

I think this app is phenomenally built well and super easy to navigate. I would like if they had away for too techs to put their availability so other hospitals can see. Or a way for too tech to message hospitals to offer them different times. For example if there is an 8-4 shift but tech can only do 8-2 they can offer that to the hospital but it’s up to the hospital to accept that. Just a thought

**Developer response:** Hello! Wow! Thank you so much for your kind feedback! We're so glad you love our app. That is a fantastic feature suggestion, we appreciate you taking the time to share your thoughts. We love hearing ideas from our users on what they'd like to see! We're constantly looking to innovate and improve :)

### 5/5 — Roo app

*2023-10-31, version 1.50*

Easy to use and wonderful lay out!

### 4/5 — Roo App

*2023-10-30*

The app is fairly easy to use. The only issue i have had is that it has not let me change my profile picture but besides that no issues. Simple for relief techs even the non techy ones. :)

**Developer response:** Hi Jess! Thank you for your feedback. You can change your profile photo by pressing Profile > Change Profile Photo, which is right under your name on that menu. :) If you need any further assistance with anything, please feel free to reach out to hello@roo.vet. We'd love to help! Hope your day is going great! :)

### 4/5 — Great!

*2023-09-18*

Works great, my only problem is that when I click on a message notification I cannot get back to the main page unless I uninstall and reinstall the app. Website works great and I love the platform. I’ve made lots of connections!

## Most critical reviews (10 lowest-rated)

### 1/5 — .

*2026-04-18, version 1.82.4*

New callout policy is absurd and has contributed to our personal staff members getting sick because relief workers can’t callout with severe repercussions so they show up hoping to get sent home.

### 1/5 — Buggy app

*2025-09-07, version 1.74.3*

I am not able to do my virtual interview due to nothing happening after clicking virtual interview.

### 1/5 — Not available in Louisiana

*2023-09-28, version 1.48*

Not available in Louisiana

### 1/5 — Two months no payment

*2023-08-08*

It’s been two months now, multiple phone calls and emails and being spoken to rudely and still haven’t been paid for one shift. ONE SHIFT! Two months for payment? People use this app to get money quick. Twice they said they would deposit my money within three days. My bank had been verified twice but apparently not completely. Had to give a random person there my personal information including my banking information to try and have them do it (they said this way would be faster and easier) since nope, now coming up on another week after giving them my personal information to verify my bank and get paid. I worked one single shift two months ago and have not been paid. I have had multiple 0.01 cent deposits into my account and nothing verified?! I will never use this relief app ever again and will continue to tell my friends to stay away from it. If it is this hard for you to pay someone YOU have a problem not ME and my bank! FIX YOUR PAYMENT ISSUES!

### 1/5 — Can’t adjust settings

*2023-07-08, version 1.39*

Super annoying that you can’t adjust the setting to what alerts you want to receive and how you receive them. But you have to have the app to pick the shifts. Please fix.

### 1/5 — Huge accessibility issue with payment

*2022-06-19*

Roo uses plaid to connect to your bank for setting up ACH, not really a good move on their side of things. 

I have 3 separate checking accounts, none of them are small financial institutions and yet non of them will integrate with Plaid, meaning I can’t link my bank to my Roo account to get paid. 

Wish I could pick up shifts but there is no way to get paid since they wanna use plaid and a lot of banks stay away from that.

**Developer response:** Hi there, thank you so much for your feedback. We’re sorry to hear that you’re having issues setting up your payment. We can definitely help to get this resolved quickly. Please reach out to hello@roo.vet at your earliest convenience.

### 1/5 — Bogus app

*2022-05-19, version 1.5*

After the 8th attempt to update my credentials, there was still a barrier to progressing through the registration process of needing to fill mandatory fields (they were all filled), and the app repeatedly dropping input data… I’m out!

### 2/5 — Could be such a great app,but falls short

*2024-02-07, version 1.57*

App is not a great tool for searching for new shifts.  Continually “resets” the search parameters away from chosen filters (especially the distance from zip code filter) resulting in needing to refill the filters every time you look at a shift. So frustrating and time consuming! Also having recent issues with crashing/shutting down. Is a good quick reference for currently scheduled shifts, but otherwise is too glitchy.

### 3/5 — Great App Idea, but…

*2026-03-28*

I was really excited when I found this app. I am currently in school to get my LVT and to become a licensed tech. When I was reading about Roo it looked like there were relief shifts available for veterinary technicians as well as veterinary assistants. When I went to sign up and create my account, the Roo app wouldn’t let me move forward without selecting one of the credentials. I do not have my LVT/CVT/RVT yet, nor am I a VTS. In Texas you can be a veterinary technician without being licensed or credentialed. I think it would be great if there was an option for students to select that they don’t have their credentials yet. I’m also confused how Roo can say that there are veterinary assistant shifts available when veterinary assistants have their own set of credentials (if they have obtained any at all), all of which were not listed as options to choose. Please make this app more accessible to every veterinary professional.

### 3/5 — Convenience w/ a Cost

*2026-03-02*

Across the board, you’ll often see relief rates on Roo that are below what’s standard for many local markets. It’s also widely reported that Roo charges hospitals roughly 18–22% (or more) on top of what the clinician ultimately takes home—meaning a significant cut is taken from the value of your work while also increasing the cost burden on the hospitals you’re helping.

Among many veterinarians, the platform is viewed less as a partner and more as a middleman extracting margin from an already strained industry. The silver lining is that competing relief platforms are reportedly entering the space with more clinician-friendly models—lower or flat fees, and even added support like business guidance (for example, S-corp setup) and retirement planning options (such as SEP IRAs)—so clinicians can keep more of what they earn while hospitals can afford to use relief staff more consistently.

For now, the tradeoff Roo offers is speed and convenience in exchange for lower net pay and restrictive terms that can function like a non-compete. In practice, if you work a shift through Roo at a hospital owned by a large corporate group (for example, BluePearl, VCA, Banfield, Mission, PetVet, etc.), the fine print may limit your ability to take direct employment with that organization for a set period (often around a year—check the exact timeframe in the contract). It’s worth understanding these constraints up front so you’re not surprised later.

One additional downside: many clinicians report that communication from Roo staff can feel unprofessional or overly patronizing—more like being spoken to as a child than as a licensed medical professional.

Bottom line: Roo may be useful for quick cash and rapid scheduling, but there are real costs—lower take-home rates, added strain on hospitals, and contract terms that can complicate future job options. Know the pros and cons before relying on it.

And to Roo’s founders: enjoy the margin while it lasts. This app is exactly the kind of product AI makes trivial to reproduce—and competitors that don’t siphon off 20%+ are already lining up. If you keep acting like the gatekeeper instead of the partner, the market will replace you faster than you can update your terms of service.

## Most praised reviews (10 highest-rated)

### 5/5 — Banfield Salmon Creek

*2026-06-28, version 1.84.8*

It was great to work with DrHoff and Jordan and Sam and Robert and the rest of the team. They worked well together and really care about their patients.

### 5/5 — My experience.

*2025-10-25, version 1.76.3*

I am impressed with the Roo platform.

### 5/5 — I never pick up less than $200 shifts

*2025-10-02*

I LOVE LOVE LOVE how the app lets me filter the listing based on price and location! I will NEVER pick up for less than $200 a shift and this makes it so confident to weed out the poorly paid shifts. Thanks Roo!

**Developer response:** Thank you so much for the LOVE! 💜 We're thrilled to hear that our filters are making it easier for you to find the right shifts at the right rate. It's all about helping you stay in control of your schedule—and your worth. We’re always working to make Roo even better, so your feedback means the world to us.  If you need anything, let us know. We've got your back! 🙌

### 5/5 — DVM

*2025-07-08*

Roo’s platform works great and is a super resource for relief vets. 
It’s such an easy way to find when and where shifts are available, request them, and communicate with the clinics. Roo’s response time is very fast as well.

**Developer response:** Hello! Thank you for your 5 star review and your kind words! We're so glad Roo has been a valuable resource for your relief work and that the platform makes finding and booking shifts easy. Quick support and smooth clinic communication are top priorities for us—happy to hear it’s working well for you! I hope you have a great week!!

### 5/5 — Roo Review From a Technician

*2025-06-14*

I love being a Roo technician. Picking up shifts is a breeze and I have control of my schedule. Roo responds very quickly if you ever have any questions. I enjoy the features to favorite clinics and leave reviews every shift.

**Developer response:** Hi Ash!! Thank you for your 5 star review! We’re so happy to hear you’re loving your experience as a Roo tech! Having control of your schedule and enjoying the clinics you work with is what it's all about. Thanks for the kind words—our team is always here if you need anything!

### 5/5 — Love it!

*2025-05-12, version 1.72.1*

Works like a charm!!!

### 5/5 — User friendly

*2025-05-07, version 1.72.1*

I’ve been a Roo vet for over two years. It’s been amazing and easy to use! Staff is great at helping with any questions or concerns

### 5/5 — Relief Work Made Easy

*2025-04-03*

Several months ago I joined the Roo team just to see what was out there and maybe make some extra money if the “right” shift became available.  I browsed the shifts occasionally but never requested any.  Then I got laid off.  

Having an immediate option to continue earning money was wonderful.  It took away all the stress of losing my job.  I’ve done three shifts so far and it’s been amazing.  All the little stressful details of finding relief shifts are already taken care of, so all I have to do is go out and be a good doctor.  Hospital staff has been so grateful to me for filling shifts, keeping their doors open so that they can come to work and earn a paycheck, so I’ve not seen any unfriendly employees so far.  And I’m making a lot more money than I have ever earned per shift, even though I’m careful to save some of it for taxes.  So far I’ve signed up for a total of 9 shifts, and will be able to easily pay my bills for another two months.  I am considering doing relief work long term now.  I will definitely never again consider taking a regular job that isn’t a good fit for me because bills needto be paid.

**Developer response:** Hello Dr. Acres! Wow, thank you SO much for your thoughtful response and 5 star rating! We're thrilled to hear Roo was able to support you when you needed it most. Knowing that our platform helped ease your transition into relief work and allowed you to continue doing what you love—on your own terms—is exactly why we do what we do. We’re so glad you’ve had a great experience so far and are here to support you every step of the way!

### 5/5 — Vet tech

*2025-02-22*

It’s been so beneficial having additional options for work. Makes traveling easier since I can find places to pick up shifts while I travel. Roo has been a blessing for my family and myself.

**Developer response:** That’s amazing to hear! We’re so glad Roo has made traveling and finding work easier for you. Flexibility and freedom are what we’re all about, and knowing that Roo has been a blessing for your family means the world to us. Thanks for being part of our community—we’re always here to help you hop into the shifts that fit your life!

### 5/5 — Best Relief Platform

*2024-08-27*

So happy that I found Roo and that I am able to pick up shifts with no contracts and companies trying to “lock you in.” They are responsive when you have a concern and go a long way to ensure satisfaction. Roo is the go-to for your relief needs!

**Developer response:** Hello Adrian! Thank you SO much for your rave review. We are so glad that you are enjoying the flexibility that Roo has to offer and we're always here to support you whenever you need.  Keep up the great work and don't hesitate to reach out! Hope your week is going great!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*