# Roots Handmade Pizza

> Mobile app for ordering handmade pizza and other menu items from Roots Handmade Pizza locations. (iPhone/iPad app by BHB and Cafe Management Company LLC.)

- Source: https://appshunter.io/ios/app/roots-handmade-pizza/id1477846107 (this page in markdown: same URL + `.md`)
- Developer: [BHB and Cafe Management Company LLC](https://appshunter.io/developer/1465169480)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.81/5 from 577 App Store ratings · 35 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 51 MB
- Languages: English
- Released: 2019-09-26
- Data updated: 2026-06-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/roots-handmade-pizza/id1477846107/reviews.md

## What is Roots Handmade Pizza?

Hey Chicago! Use the the Roots app to order from locations anywhere in Chicago. 

Conveniently order Roots Handmade Pizza from anywhere on your phone or tablet. Create a pizza just the way you like it or choose one of our chef's series masterpieces. Enjoy a fresh salad or our famous mozz sticks as well as anything else from menu including pasta, sandwiches, bread, drinks and desserts.

Pida cómodamente Roots Handmade Pizza desde cualquier lugar de su teléfono o tableta. Crea una pizza como a ti te gusta o elige una de las obras maestras de la serie de nuestro chef. Disfrute de una ensalada fresca o nuestros famosos palitos de mozz, así como cualquier otra cosa del menú, incluyendo pasta, sándwiches, pan, bebidas y postres.

FEATURES:

· Create a Profile to easily access to your saved info and recent orders (not required)

· Order faster than ever by creating an Easy Order!

· Sign up for the Fifty/50 Restaurant Group Loyalty Program and earn points toward free food and drinks

· Pay with cash, credit card, debit card or a Fifty/50 Group Gift Card

· Use the App at any Roots location, including Utopian Tailgate, to pay at the table.

## Key features

- Order handmade pizza and menu items
- Customize pizzas or choose chef's specials
- Save profile information and past orders
- Create 'Easy Orders' for faster checkout
- Join loyalty program for rewards
- Multiple payment options (cash, card, gift card)
- Pay at the table at any Roots location

## What do users think of Roots Handmade Pizza?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use and navigate
- 🍕 Fresh, high-quality food
- 💰 Convenient loyalty/rewards program
- 🚀 Quick ordering process
- 🎯 Direct ordering without middleman
- 🏪 Location finder feature
- ✨ Customizable menu options (build your own)

**Cons**

- 🐛 Session timeout issues losing orders
- 🐛 Coupon code field missing
- 🐛 Order placement difficulties
- 💳 Confusing payment/gift card system
- 🐛 Menu items can't be ordered as described
- 📋 No feedback mechanism in app
- 🐛 Favorites not saved between orders
- 💸 Double charging issues reported
- 🐛 Kitchen communication problems

**Commonly reported bugs**

- Session timeout deletes entire orders
- Cannot enter coupon codes
- App won't open to menu
- Login fails with existing credentials
- Cannot recall saved favorites for new orders
- Extra dressing items not appearing in orders
- Incorrect add-on ingredients in wrong meals
- Double charging credit card
- Gift card balance not properly integrated

**Most requested features**

- Coupon code entry field
- Better session management to prevent order loss
- Ability to add existing gift cards to account
- In-app feedback/support system
- Improved order accuracy communication with kitchen
- Simplified payment process without pre-loading funds

## Recent user reviews (10 of 35)

All indexed reviews: https://appshunter.io/ios/app/roots-handmade-pizza/id1477846107/reviews.md

### 1/5 — No way to use coupon code

*2023-05-09, version 23.0.1*

I downloaded this app because I received a mailer from Roots with coupons—despite saying they were eligible for pickup and delivery, the coupon codes didn’t work on the Roots website, so I figured it was a scam to get you to download their app. Lo and behold, there isn’t even a field to enter a coupon code in the app. I’ve never been to this restaurant despite living a block away because it seems like a tourist trap. Knowing they send out fake coupons makes me even less interested!

### 1/5 — You had one job

*2023-04-13*

This app is pretty horrible. It won’t let me do the one thing it is supposed to do, order pizza. Not to mention saving a favorite from a previous order cannot be recalled for a new one. What’s the point?

I’ve had nothing but issues with this app. Great pizza though, unfortunately this app needs more time in the oven! Zing!

### 1/5 — Unusable, finnicky, and entirely lacking backend QA

*2023-03-15*

Is it so much to ask to want to order a pizza without needing to have my whole order deleted after my “session times out” over and over and over again? I shouldn’t have to do tech support parkour to order a single pizza.

### 5/5 — Awesome place to dine

*2022-03-04*

Roots is a fun and exciting place to dine. Very casual, good food , excellent service and great atmosphere.

### 5/5 — Rad

*2021-11-22*

They just gave my son some pizza dough, awesome touch guys. Love being here with family

### 1/5 — Needs work

*2021-06-04, version 20.3.0*

App is horrible, doesn’t open to menu, waste of time! Would give 0 stars if it would let me.

### 5/5 — Good app, great food

*2021-03-21, version 20.3.0*

Love it all

### 1/5 — Terrible App - Steals Your Money

*2021-02-13, version 20.3.0*

Don’t use this app, it will charge your card to add funds to your account and then Roots will charge your credit card anyway for each order.  Pointless app, now I have to invest time to dispute my credit card charge.  If you want to order Roots, best to use Grubhub vs this app.

### 5/5 — Fresh Pizza!

*2021-02-13, version 20.3.0*

When you take the first bite you taste the freshness! Love it!

### 5/5 — Solid app

*2021-01-17, version 20.3.0*

Great for ordering.

## Frequently asked questions about Roots Handmade Pizza

### What can I order through the Roots Handmade Pizza app?

You can order a variety of items including handmade pizzas, salads, mozzarella sticks, pasta, sandwiches, bread, drinks, and desserts. You can create your own pizza or choose from their chef's series masterpieces.

### How do I pay for my order?

The app supports multiple payment methods, including cash, credit card, debit card, and Fifty/50 Group Gift Cards, offering flexibility for your convenience.

### Can I earn rewards or discounts?

Yes, by signing up for the Fifty/50 Restaurant Group Loyalty Program through the app, you can earn points toward free food and drinks, and potentially other rewards.

### Is the app available for all Roots Handmade Pizza locations?

The app allows you to order from Roots locations anywhere in Chicago, including Utopian Tailgate. You can also use the app to pay at the table at any Roots location.

### Do I need to create a profile to use the app?

Creating a profile is not required to use the app, but it allows for easier access to your saved information and recent orders, streamlining the ordering process.

## Version history (last 5 releases)

### 24.2.0 — 2024-10-01

Performance improvements and bug-squashing. Please continue to leave valuable feedback, so we can continue to keep enhancing your app experience!

### 24.0.2 — 2024-04-01

Performance improvements and bug-squashing. Please continue to leave valuable feedback, so we can continue to keep enhancing your app experience!

### 24.0.1 — 2024-03-13

Performance improvements and bug-squashing. Please continue to leave valuable feedback, so we can continue to keep enhancing your app experience!

### 23.0.1 — 2023-04-13

Performance improvements and bug-squashing. Please continue to leave valuable feedback, so we can continue to keep enhancing your app experience!

### 23.0.0 — 2023-04-10

Performance improvements and bug-squashing. Please continue to leave valuable feedback, so we can continue to keep enhancing your app experience!

## Apps similar to Roots Handmade Pizza

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Brown Bag Seafood Co.](https://appshunter.io/ios/app/brown-bag-seafood-co/id1620387149) | 3.9 (19) | Free | Food & Drink |
| [Hogsalt Hospitality - Legacy](https://appshunter.io/ios/app/hogsalt-hospitality-legacy/id1555390730) | 1.1 (29) | Free | Food & Drink |
| [4 Star Rewards](https://appshunter.io/ios/app/4-star-rewards/id1512405740) | 5.0 (10) | Free | Food & Drink |
| [Entrée - Upscale Delivery](https://appshunter.io/ios/app/entree-upscale-delivery/id1556326124) | 4.8 (53) | Free | Food & Drink |
| [Go Grocer Ultra Fast Delivery](https://appshunter.io/ios/app/go-grocer-ultra-fast-delivery/id1554603354) | 4.6 (79) | Free | Food & Drink |
| [Portillo's](https://appshunter.io/ios/app/portillos/id1122104646) | 1.9 (803) | Free | Food & Drink |

## More apps by BHB and Cafe Management Company LLC

- [Bake This](https://appshunter.io/ios/app/bake-this/id1465169481)

All apps by BHB and Cafe Management Company LLC: https://appshunter.io/developer/1465169480

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*