# Roots Handmade Pizza — user reviews > 35 indexed App Store user reviews of Roots Handmade Pizza by BHB and Cafe Management Company LLC, rated 4.81/5 from 577 ratings. - Source: https://appshunter.io/ios/app/roots-handmade-pizza/id1477846107/reviews - App overview in markdown: https://appshunter.io/ios/app/roots-handmade-pizza/id1477846107.md - Rating breakdown: 5★ 528 · 4★ 24 · 3★ 6 · 2★ 5 · 1★ 14 ## What do users think of Roots Handmade Pizza? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 🍕 Fresh, high-quality food - 💰 Convenient loyalty/rewards program - 🚀 Quick ordering process - 🎯 Direct ordering without middleman - 🏪 Location finder feature - ✨ Customizable menu options (build your own) **Cons** - 🐛 Session timeout issues losing orders - 🐛 Coupon code field missing - 🐛 Order placement difficulties - 💳 Confusing payment/gift card system - 🐛 Menu items can't be ordered as described - 📋 No feedback mechanism in app - 🐛 Favorites not saved between orders - 💸 Double charging issues reported - 🐛 Kitchen communication problems **Commonly reported bugs** - Session timeout deletes entire orders - Cannot enter coupon codes - App won't open to menu - Login fails with existing credentials - Cannot recall saved favorites for new orders - Extra dressing items not appearing in orders - Incorrect add-on ingredients in wrong meals - Double charging credit card - Gift card balance not properly integrated **Most requested features** - Coupon code entry field - Better session management to prevent order loss - Ability to add existing gift cards to account - In-app feedback/support system - Improved order accuracy communication with kitchen - Simplified payment process without pre-loading funds ## Newest reviews (10 of 35) ### 5/5 — Best app for the best pizza *2020-03-20, version 20.0.2* It’s simple. No complaints. ### 5/5 — Amazing interface! *2020-02-19* Love this app! So easy to use! ### 5/5 — Roots Pizza *2020-01-29* I love roots and their new app! Simplifies the process to view menus and place orders from a mobile device and easily integrates with the loyalty program. ### 5/5 — Everything I need *2019-12-31* Great app! Easy to order and earn rewards. I had previously given one star because I wasn't able to tip within the app, but they fixed it! **Developer response:** We’ve fixed it! You can now tip automatically via the app. If you need anything else, please email us at info@rootspizza.com ### 5/5 — The BEST *2019-11-19* The Roots app is so nice and easy to navigate! Their loyalty program is cool, too. You don’t have to buy anything to be a member, and I love getting rewards when I eat Roots Pizza (which is often!) ### 5/5 — Great App *2019-10-07, version 19.7.0* Great pizza delivered to your door ### 5/5 — Roots App! *2019-10-07, version 19.7.0* Love the simplicity of the app ! ### 5/5 — FINALLY! *2019-09-29* Thank you for making it easy to order all the things! I’m lazy, so having this at my fingertips is amazeballs. ### 5/5 — Great app, great food *2019-09-28, version 19.6.7* Easy to use app and delicious grub! ### 5/5 — Best way to order *2019-09-28, version 19.6.7* Great app, makes ordering great pizza so easy! ## Most critical reviews (10 lowest-rated) ### 1/5 — No way to use coupon code *2023-05-09, version 23.0.1* I downloaded this app because I received a mailer from Roots with coupons—despite saying they were eligible for pickup and delivery, the coupon codes didn’t work on the Roots website, so I figured it was a scam to get you to download their app. Lo and behold, there isn’t even a field to enter a coupon code in the app. I’ve never been to this restaurant despite living a block away because it seems like a tourist trap. Knowing they send out fake coupons makes me even less interested! ### 1/5 — You had one job *2023-04-13* This app is pretty horrible. It won’t let me do the one thing it is supposed to do, order pizza. Not to mention saving a favorite from a previous order cannot be recalled for a new one. What’s the point? I’ve had nothing but issues with this app. Great pizza though, unfortunately this app needs more time in the oven! Zing! ### 1/5 — Unusable, finnicky, and entirely lacking backend QA *2023-03-15* Is it so much to ask to want to order a pizza without needing to have my whole order deleted after my “session times out” over and over and over again? I shouldn’t have to do tech support parkour to order a single pizza. ### 1/5 — Needs work *2021-06-04, version 20.3.0* App is horrible, doesn’t open to menu, waste of time! Would give 0 stars if it would let me. ### 1/5 — Terrible App - Steals Your Money *2021-02-13, version 20.3.0* Don’t use this app, it will charge your card to add funds to your account and then Roots will charge your credit card anyway for each order. Pointless app, now I have to invest time to dispute my credit card charge. If you want to order Roots, best to use Grubhub vs this app. ### 1/5 — Worst App! *2020-12-04* Worst App! Roots must lose a great deal of biz based upon customers frustration and inability to use their app. It allows you to add money to a gift card — (it doesn’t even directly debit your credit card) which means an extra step every time you place an order...more importantly I have never seen an app that has a harder time actually placing your order.I enjoy their food, however, the frustration of doing it via the app has caused me to cancel more than one order. ### 1/5 — A disaster *2020-01-08* There are items on the menu in the app that can’t be ordered as described. I’ve ordered twice through the app and both times my food arrived messed up - correct add-on ingredients that I paid extra for, but in the wrong meal, buffalo-style sauce option was ignored, etc. And there’s no way to give feedback via the app. Meh. ### 2/5 — First time using app, can’t login *2019-12-09* I downloaded the app and tried to login with my existing credentials/loyalty card number. I wasn’t able to find my account using my phone number nor my card number. **Developer response:** Hi! Email us at loyalty@thefifty50.com and we’ll help you get set up! ### 3/5 — Frustrating *2020-08-15* This may be a great app in other ways, but I have yet to figure out how to add an already purchased gift card. There is a section for *purchasing* a gift card, a.k.a. adding funds, but I’ve tried and failed to add the gift card that’s sitting in my wallet. So I either lose out on points by ordering the old-fashioned way, or can’t use the money sitting on the table. If somebody has actually figured it out, I will gladly acknowledge myself a pudding head for the answer. ### 4/5 — Dressing Issue? *2020-05-15* Hey folks, love the app but something is off between the app and your kitchen printers or how it gets entered into your system. Every time we order extra dressing, whether as an add on to an item or as a completely separate item, it gets left off our order. **Developer response:** Hi! Thank you for the message. When you link your card, it’s the card number or the phone number. It won’t let you put both. We’ve added extra dressing options per your feedback to the salads and we are working on a crunch option- it gets tricky with potential for kitchen errors so we are moving slowly. Thanks for your feedback. We’re always available to feedback at info@rootspizza.com ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome place to dine *2022-03-04* Roots is a fun and exciting place to dine. Very casual, good food , excellent service and great atmosphere. ### 5/5 — Rad *2021-11-22* They just gave my son some pizza dough, awesome touch guys. Love being here with family ### 5/5 — Good app, great food *2021-03-21, version 20.3.0* Love it all ### 5/5 — Fresh Pizza! *2021-02-13, version 20.3.0* When you take the first bite you taste the freshness! Love it! ### 5/5 — Solid app *2021-01-17, version 20.3.0* Great for ordering. ### 5/5 — Roots my go to delivery restaurant *2020-12-12* I am hooked on this place. The salads are incredible and I can’t get enough of the broccoli side. ### 5/5 — So convenient! *2020-09-25, version 20.3.0* ROOTS IS MY ABSOLUTE FAV. BUILD YOUR OWN SALADS AND PIZZAS ARE GREAT. INGREDIENTS ARE ALWAYS FRESH! ### 5/5 — Best restaurant *2020-09-18, version 20.3.0* Recomendable ### 5/5 — Roots Pizza *2020-05-27, version 20.1.1* Amazing pizza & mozzarella sticks ### 5/5 — Easy to use and cut out the middle man *2020-05-24* This app is one of the better ones I've used for restaurants. Easy to order and collect points. I prefer to order directly from restaurants and this really makes it easy. Love roots! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*