# Roper St. Francis Virtual Care — user reviews > 12 indexed App Store user reviews of Roper St. Francis Virtual Care by CareAlliance Health Services, rated 4.93/5 from 1,103 ratings. - Source: https://appshunter.io/ios/app/roper-st-francis-virtual-care/id1451751780/reviews - App overview in markdown: https://appshunter.io/ios/app/roper-st-francis-virtual-care/id1451751780.md - Rating breakdown: 5★ 1,046 · 4★ 44 · 3★ 7 · 2★ 1 · 1★ 5 ## What do users think of Roper St. Francis Virtual Care? Overall sentiment: positive **Pros** - 👍 Convenient and easy to use - 🚀 Fast and efficient service - 🤗 Kind and professional doctors - 💯 Excellent care and customer service **Cons** - 🐛 Issues with merging user information - 🤔 Unclear sign-up process **Commonly reported bugs** - Sign-up process not working as expected **Most requested features** - Option to add insurance information - Ability to merge user information ## Most critical reviews (10 lowest-rated) ### 1/5 — Couldn’t get signed up. *2020-09-06, version 12.0.627* The section at the very bottom of the sign up page on the app says it’s optional. But apparently it’s not! I have no idea what to put in those last three lines and it won’t let me move forward and complete my set up. Now I’m getting back on the phone to bother the doctor on call on a Sunday instead of using what is potentially a great app. Very frustrating and unnecessary waste of time! ### 2/5 — No way to merge info *2020-12-14, version 12.0.1603* Her family recently had a medical issue and I thought the app would help. After downloading it, it asked me for all the information I’ve already given the hospital. You would think an app would be able to merge this information. I guess not ### 4/5 — Few bugs *2022-01-08, version 12.10.003* Very convenient, however an option to type in your insurance information would be nice. The current option does not allow any information to be added other than RSFH Provider plan. ### 5/5 — Impressed *2023-07-18* I was truly impressed by the care and professionalism of the doctor and the speed and ease of use of the app. In addition, although I logged on after 5pm, I was able to get the prescription I needed before the pharmacy closed. I am very grateful that this great service was there when I needed it. ### 5/5 — Dr. Obutu was lovely *2021-12-31, version 12.10.003* I may have misspelled her beautiful name, but she was lovely and answered my questions thoroughly. She was very kind and cordial as well as sweet. Very warm virtual call. Thank you very much. ### 5/5 — First Timer *2021-05-08, version 12.6.006* This was my first time trying virtual care and this app made it a breeze. A very kind and experienced doctor was on the call and was able to help me with my swollen eye and get a prescription. Would use this service again. ### 5/5 — Wonderful care! *2020-11-19, version 12.0.1603* I was so pleased with the care and customer service I received today! I would recommend this service to anyone who is looking for quality health care in a virtual format. Thank you! ### 5/5 — Quick, Efficient Care made Simple *2020-11-04, version 12.0.1603* The app itself is straight forward, easy to use. Was seen timely, the visit was efficient and the provider was very pleasant. Would recommend to anyone ### 5/5 — Awesome service! *2020-08-16, version 12.0.627* I’m so grateful for RSFH’s telehealth service. As a patient, I appreciate the ease of use of the platform, the fact that the “waiting room” is on my couch, and the professionalism and kindness of the providers. As a healthcare worker, I’m grateful that patients have the opportunity to get many of their needs met from the comfort and safety of their own homes. This also allows the ER to be better used for true emergencies. ### 5/5 — Virtual visit *2020-08-08, version 12.0.627* I had an excellent experience with my virtual visit- it was so convenient and I didn’t have to wait long at all! ## Most praised reviews (2 highest-rated) ### 5/5 — Patient *2020-07-29, version 12.0.627* Why go back to old way of office visits. I’ve had a few different office visits to drs this is great way of doing visit ### 5/5 — My appointment with Dr. Rosenberg *2020-04-19, version 12.0.627* Tonight’s appointment was professional and personable. Dr. Rosenberg listened to history, symptoms, and physical afflictions. She prescribed medication after assessing the situation. Most importantly, she gave me peace of mind at a time when being sick and going to see a doctor is frightening. Thank you for providing this virtual appointment. Marcia Sklar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*