# ROSEGAL-1/2 vintage+1/2 gothic — user reviews > 490 indexed App Store user reviews of ROSEGAL by DAIMA E-COMMERCE (HONG KONG)LIMITED, rated 4.09/5 from 5,825 ratings. - Source: https://appshunter.io/ios/app/rosegal-12-vintage-plus-12-gothic/id1159274056/reviews - App overview in markdown: https://appshunter.io/ios/app/rosegal-12-vintage-plus-12-gothic/id1159274056.md - Rating breakdown: 5★ 3,871 · 4★ 608 · 3★ 236 · 2★ 189 · 1★ 914 ## What do users think of ROSEGAL? Overall sentiment: neutral **Pros** - 👍 Cute and affordable clothes - 🚀 Easy to use app - ✨ Great selection of plus-size options - 💖 Satisfied with quality and fit of items - 📦 Fast shipping **Cons** - 🕰️ Slow shipping and long wait times - 🤔 Inconsistent sizing and quality - 🔍 Difficult to find orders and track shipments - 🤖 Poor customer service and unresponsive to inquiries - 💰 Hidden fees and customs charges **Commonly reported bugs** - Website and app crashes or freezes - Items out of stock not properly indicated **Most requested features** - Improve order tracking and shipment updates - Enhance customer service and communication - Provide more accurate sizing information - Streamline returns and exchanges process ## Newest reviews (11 of 490) ### 4/5 — My opinion *2026-06-30, version 7.1.2* I really like ROSEGAL I’ve used them for several years now and they are great great clothes usually the sizes are right and made good I’ve had a couple issues with delivery and a couple tops didn’t hold up the clasps broke but I love the style ### 3/5 — wrong advertisement *2026-05-24, version 7.1.2* be careful when you buy when they see sequins glitter because if you buy something that you think is glittery or sequence, you’re wrong all it is is print the way they express it. You think it’s sequence not a freaking print. I will not buy from this company again. sometimes they’re advertisement a lot is confusing. no I don’t think I will order from you guys again that’s my personal opinion. ### 4/5 — Acceptional *2024-10-17, version 7.0.9* The App is so easy to use, the size charts are easy to read mostly, the clothes are always sent folded and wrapped and in good condition. Rosegal is my go to online clothes store! No other compares. The return process is hard to find and use, that’s the only down fall , sorry . ### 1/5 — Privacy no choice *2024-07-01, version 7.0.7* I did enjoy shopping on the app, but once they wanted to accept all of their privacy intrusions with no choice to opt out, I deleted the app. Just really rubbed me the wrong way and I’m sure I’m not the only one. Hope they enjoy losing customers. ### 3/5 — Need explanation *2024-06-08, version 7.0.7* Why is it so hard to find your orders on this site? And then when it tells you it shipped you can't never get the tracking number to come up. There's a reason I have an order from y'all in several years, but I thought I would try it again. And again nothings changed. ### 1/5 — no response from 5 emails sent *2024-06-05, version 7.0.7* i am over this. i have always been a fan til now they wont respond. their website/apps say 1 business day. ### 2/5 — Can't get customer service *2024-05-17, version 7.0.7* I love the clothes but when their is a problem with the order you can't get any help! Their website will not let me change my address after I moved! I had changed it but it reverses back to my old address. I ordered over $100 in clothes and they sent them to my old address! I have been trying to get a hold of them with in minutes of placing the order but they don't have any way to get a hold of them! I have sent emails but only to have it not received! ### 1/5 — Marcella Yergin *2024-04-07, version 7.0.6* I’m still waiting on my 2 piece outfit from last year. ### 2/5 — Be The Change *2023-12-07, version 7.0.5* I love the style of clothing! This aligns with my style 10000% !!! However, I will never be able to purchase anything from here. I am an xxs-s and that’s okay. I love that you have sizes for plus size women, it started a chain of much needed events in stores changing their sizes to fit others, not all, and some not enough. But it set fire to companies. But what makes a great company is one that HAS NO size restrictions. From the smallest sizes - to the largest sizes with an option to customize the size if need be. You want to change the world of fashion? Show that all sizes are beautiful, that all sizes are welcomed. Because as wonderful as you are and the things this company did for women is outstanding but you’re still in a way shaming those who are not a certain size, and that’s not okay. Prove to the fashion industry that a company can cater to everyone regardless of gender or size. ### 1/5 — Crooks *2023-11-18, version 7.0.5* I spent so much money with this company and ended up getting a refund on one purchase. Everything was great until I went back to order more clothes and my credit was gone. ### 1/5 — Rating *2023-08-13, version 7.0.2* I used to love this app been using it for long time and now they have there support system set up where you can speak to anyone or even text anyone you just go round and round and I’m getting off the marygo round and if I ever get my package that I ordered 2 weeks separate order shipping together but they still charge me for 2 packages I’m deleting the app as soon as it comes ## Most critical reviews (10 lowest-rated) ### 1/5 — Product never showed up *2026-05-28, version 7.1.2* And they said they had no responsibility-my tough luck. I’ll never buy from them again ### 1/5 — Waste of time and money *2025-10-11, version 7.1.1* They never have in stock what the app says they have then you just get the run around from that sorry excuse of customer service. Don’t waste your time. ### 1/5 — Welp, I guess that's one way to save money *2025-08-10, version 7.1.1* I'm not shopping with a company that doesn't offer an opt out. This clothing company purports to serve a marginalized community (allegedly, since you can't even browse without agreeing to let them look up your digital skirt). As such, they should know that we are disproportionately affected by intrusion into our privacy. Let you sell my information including size? So whoever you sell it to can sell it to an insurance company and I can be discriminated against and denied coverage because of their incorrect assumptions that larger size = Poorer health? No. Shame on you. ### 1/5 — Returns *2025-05-16, version 7.1.0* Make sure what you order will fit you 100%. I spent $50 on garments that don’t fit. They will NOT let me return them, they offered me a $15 refund and I’ve been waiting on a confirmation of that $15 for several days. I know it said it would take 7-10 days for it to process, but no one has emailed me back verifying that I would even get that. ### 1/5 — Cant log in *2025-04-11, version 7.1.0* It keeps saying my email or pw is incorrect so I reset it and it still says it is incorrect even though it isnt ### 1/5 — Unrepentant Thieves *2024-11-04, version 7.1.0* I was a long-time RoseGal customer, but that ended last month when I found a pair of garments on their site printed with a familiar artwork. I contacted the artist to confirm whether they had licensed it; they had not. So I reached out to RoseGal with the artist’s contact information and explained the issue, requesting that they either come to an agreement with artist or remove the product. They never responded. The product remains for sale. No matter how happy I am with my purchases from them to date, I cannot give money to a company that knowingly engages in theft of intellectual property. ### 1/5 — Order took a month *2024-10-22, version 7.0.9* My order took a month, you can’t see any updates on your order on the app or on their website. When you request help, you have to go through hoops just to find their response. I emailed them a few days ago and they said they posted a response but it is nowhere to be found. When I click on the link it says no question found. I do not see myself ordering from here in the future. ### 1/5 — Don’t do it!! *2024-09-13, version 7.0.8* Absolute fraud!! My order was delivered to a completely incorrect address, the company refused to simply replace my order and instead offered me 1/2 my money back, after two weeks of fighting with them because repayment was not received I tried changing my address and my payment information it just tells you that the payment address isn’t valid for the payment selected and doesn’t allow you to choose a different method!!!! Worst experience ever!! ### 1/5 — Slow shipping *2024-07-12, version 7.0.7* Even if you pay for expedited shipping, it still takes a month to get things from them. SHEIN is much faster. ### 1/5 — Ridiculous time!!! *2024-07-08, version 7.0.7* I’m still waiting on a package that I ordered over a month ago!!! Never ordering from them again!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great place to shop *2025-04-22, version 7.1.0* They have a ton of clothes in my style that I absolutely love (as well as my daughter’s goth preferences), for really good prices. Everything I have bought so far has been really comfy material…and their bathing suits are so affordable and really good quality (and beautiful). ### 5/5 — Dresses, skirts and short jackets *2025-01-08, version 7.1.0* I wish you made and had better selection of skirts and especially short jackets and outerwear ### 5/5 — Cute and affordable *2024-11-13, version 7.1.0* I have ordered from Rosegal a few times now and I really like them. Everything fits like it’s supposed to (which I know is a concern when ordering from overseas) and it looks exactly like it does online. ### 5/5 — Return *2024-11-05, version 7.1.0* I ordered and right after ordering I noticed that I ordered the wrong size. It’s been shipped. Can I refuse it and get a refund then order correct size? ### 5/5 — App way to use *2024-08-02, version 7.0.8* Very easy to use and order stuff ### 5/5 — In love *2024-03-18, version 7.0.6* I absolutely love everything I have bought and I’m excited to what im about to have on its way thank u for such a awesome selection 💖💖💖💖💖 ### 5/5 — Happy customer *2023-08-21, version 7.0.2* I have ordered many times and have been satisfied with everything. The size is perfect and so is the quality!! ### 5/5 — Gothic galore *2023-07-29, version 7.0.1* This is one of my favorite places to shop for gothic clothing and accessories. I love all of the different styles of not only tops but dresses and pants as well. ### 5/5 — So much choice for Plus size! *2023-07-25, version 7.0.1* The Rosegal app is so user-friendly and has so many Plus size choices for the gothic and feminine clothing styles I love! Wardrobe upgrade achieved. ### 5/5 — Love the app *2023-07-11, version 7.0.1* The app is so easy to maneuver through to get to exactly where you want to be. The checkout is an easy process. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*