# Rosie — user reviews > 86 indexed App Store user reviews of Rosie by Rosie, rated 3.00/5 from 188 ratings. - Source: https://appshunter.io/ios/app/rosie/id798869911/reviews - App overview in markdown: https://appshunter.io/ios/app/rosie/id798869911.md - Rating breakdown: 5★ 70 · 4★ 19 · 3★ 11 · 2★ 16 · 1★ 72 ## What do users think of Rosie? Overall sentiment: negative **Pros** - 👍 User-friendly interface and easy navigation - 🚀 Convenient online grocery ordering and curbside pickup - 📞 Responsive customer service and staff support - ✅ Accurate order fulfillment at many locations - 💬 Store staff proactively communicates substitutions - ⏱️ Time-saving alternative to in-store shopping - ❤️ Helpful during pandemic and for mobility-limited customers - 🎯 Favorites list feature for repeat purchases - 📧 Email notifications for order status **Cons** - 🐛 Frequent app crashes and freezing issues - ❌ Incompatible with newer iPhone models (14, 15, 16) - 🔍 Poor search functionality requiring exact product names - 💳 Payment processing errors and card validation failures - 🛒 Cannot edit orders after submission - ⚠️ Inconsistent cart synchronization across devices - 🚫 App won't open or loads indefinitely - 💰 Higher prices on app compared to in-store - 📱 Poor mobile responsiveness and landscape orientation issues - 🔄 Requires frequent app reinstalls to function - ❌ Missing product information and nutritional data - 🚫 Inability to add items after checkout - ⏰ Delivery time estimates change at checkout - 🐛 Screen refresh loops causing UI malfunction **Commonly reported bugs** - App crashes immediately upon opening on newer iOS versions - Login screen displays infinite loading dots - Cart items disappear or fail to sync between devices - Checkout button returns 'something went wrong' error repeatedly - Credit card information cannot be entered or saved - Search function stops working after first use - Screen continuously refreshes every second making app unusable - Cannot switch between multiple stores without losing cart - Scrolling and navigation unresponsive in subcategories - Landscape orientation breaks menu display - Unavailable items cannot be removed from cart - Payment method errors despite valid cards - App redirects to website breaking native functionality - Email verification fails across multiple accounts and devices - Support button non-functional in app **Most requested features** - Support for EBT/SNAP payment methods - Ability to edit orders after submission with time window - Barcode scanning feature for quick item addition - Weekly sales/ad integration and visibility - Multiple store cart management simultaneously - Back button for easier navigation - Wider payment method options - Product ingredient and nutritional information display - Order history with full details in app - Smart substitution options and opt-out capability - Live chat support integration - Hard copy receipt option - Ability to add items post-checkout like competitors - Better search filtering and sorting by price/sale status ## Newest reviews (19 of 86) ### 2/5 — Cannot enter credit card info. *2025-04-17, version 11.130.0* Cannot enter credit card info -tried Three Cards. I used them all before - no trouble. ### 2/5 — Doesn’t work with iPhone *2025-03-27, version 11.130.0* Used to work with iPhone and it was nice and simple, no longer works/supported on iPhone, instantly crashes. ### 1/5 — Practically useless! *2024-10-16, version 11.130.0* Tried this 3 years ago. It was such a bad experience then, too cumbersome. I thought I’d give it another try. The UI is cleaner, more modern, but the overall experience hasn’t improved. Still pretty much useless. ### 1/5 — App and customer service is garbage *2023-12-02, version 11.98.1* App gives you a delivery time of today until you checkout and and changes it to tomorrow, does this all the time, customer service has no clue and can’t understand what’s going on!! ### 2/5 — Love this app but won’t work with iPhone 15 *2023-10-04, version 11.98.1* I use this app weekly, sometimes more because grocery shopping is too hard with little kids. Please update for the iPhone 15. It won’t even open on my new phone. On my old phone it worked pretty well. ### 1/5 — Bugged, nonfunctional *2023-08-03, version 11.52.0* Used to work great. A few months ago the app now has a bug where is appears to refresh the screen constantly every second. This causes the buttons and images to move…every second. Totally not functional for me anymore. Tried closing/reopening and well as uninstall re-install, restarting phone. All updates installed. Appears to be app itself. Gave some time for them to fix bug but issue persists. Will no longer be using their service. ### 1/5 — Crashes *2023-07-11, version 11.52.0* I used to use it all the time. Now I can’t even open it ### 1/5 — Crashes on my brand new iPhone 14 *2023-06-01, version 11.52.0* I started using this app a couple weeks ago. It seemed to work acceptably enough to break up with Walmart for about 80% of my grocery list. But yesterday I traded in my iPhone 12 for a new iPhone 14 Pro; transferred all my info and settings to the new phone and now the app won’t open. It attempts to open but just crashes immediately. I made sure I’m on the latest iOS (16.5), but that didn’t help. ### 3/5 — Clumsy awkward and slow *2023-05-07, version 11.52.0* Could be much better with user friendly tweek ### 1/5 — Completely inconsistent *2023-02-07* Sometimes this app works exactly as it should. Sometimes. This means that I can add items as I know I need them and my wife can use her phone to add things as well. Usually this doesn’t happen. My wife can’t see what I put in the cart but I can see hers. Or she signs out to refresh the app to see what I put in and then the cart is empty for both of us. Last night I put a ton of items in the cart and went to finish shopping six hours later and my cart had 10 items in it and none of them were from last night’s cart. I moved to a rural area so I’m stuck with this grocery store but if there was another good option I would stop shopping at this store specifically because this app is so bad. Look at all the complaints in the reviews that are years old. None of them seem to be fixed. Please use the ShopRite app to learn how an app should work. ### 2/5 — Used to love *2023-01-25, version 11.13.0* I used to love this app. Used it about once a week. But ever since I upgraded to a new phone, the app won't even open. This is extremely disappointing. ### 4/5 — Not working iPhone 14 *2023-01-06, version 11.13.0* Big fan of the app but it crashes immediately upon opening with iPhone 14. Hope it’s fixed soon. ### 1/5 — Quit changing it *2022-12-30, version 11.13.0* Rosie, every time you change your website it is for the worst. Also, I shouldn’t have to use specific phrasing to find a particular item. Per online shopping, the website is very glitchy and outdated. Perhaps you may learn a thing or two from your competitors. Sincerely, a customer & retailer ### 1/5 — This is a terrible app *2022-12-22, version 11.13.0* Im bummed this is the app for one of my favorite local grocery stores. The app doesn’t show my pending orders with any details. So if you schedule a pickup and need to check date/time, you’ll need to find the confirmation email. Why not make it available in the app? Also, you can’t edit your order after submission like instacart allows you to do. I need to change my pick up time/date and I can’t do so. ### 2/5 — Great app but.. *2022-11-08, version 11.13.0* I have to delete and download it again every time I use it. ### 1/5 — Needs improvement *2022-09-03, version 11.13.0* My store tells me that they send me messages of items that are out of stock, but they aren’t on my app. I’d like to be able to sort by lowest cost items or within my search look for items on sale. Big loss of function from the stores last order system, and not nearly as good as Instacart. ### 1/5 — August 2022 feature has broken app *2022-08-30, version 11.13.0* The bizarre add to have a request feature connect to someone responding live has made the app no longer function. The button to use this weird thing covers existing info about count of items in the cart. You can use the search feature once and then it doesn't work anymore - you can't even shop by department. You have force the app to close and eventually hope it starts functioning again. ### 1/5 — Doesn’t work *2022-07-17, version 11.13.0* Wasted my time signing up for the app and putting my order together just to get an error saying my order can’t be placed. Tried to contact customer service and they said it was due to a technical error but that they had no idea when it would be fixed. ### 1/5 — Awful *2022-07-15, version 11.13.0* This app is the worst, if the store wasn’t so close to my house, I would use another store. My favorites that I had compiled are nowhere to be found. I search for stuff and it constantly says there is a problem. This store is going to lose me as a customer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk *2025-09-19, version 11.130.0* I’ve been fighting this app for a couple of months now. It only works on my iPad when it wants to. Works OK on my phone but wipes things out without my permission. One of the worst and hardest to use apps I’ve ever seen. There’s nothing in Rosie about this app at all. ### 1/5 — Has Never Worked for me *2025-08-19, version 11.130.0* I have been trying to use this app to order groceries for two years and there is always some sort of problem. The grocery store that uses this app doesn’t show up, my order won’t go through, or the app won’t even open. No update is available so I will be deleting and trying again in another two years. ### 1/5 — Useless - never opens *2025-07-14, version 11.130.0* Just flashes nothing here! ### 1/5 — Cant use the service period *2025-07-09, version 11.130.0* This joke of an app doesnt work in any browser, in the IOS app or on a windows PC. Cant even verify my email after trying several different email accounts on several devices. Their tech support is automated, useless junk as well. Wish I could give zero stars ### 1/5 — Needs work!!! *2025-07-03, version 11.130.0* Update, I can no longer even get in the app. I click on it and it just kicks me right out. This has gone on for months. No updates to fix or anything. Bummed. This app has several flaws. •very picky on wording things to find an item. •says one thing is a sale price and then I’m charged regular price for it are just a few. I love shopping Broulims online but it’s very time consuming with picky wording... for instance to get all the hotdog items to come up you have to type in “hot dog” not hotdog. ### 1/5 — OMG Bad *2025-05-30, version 11.130.0* Are you serious. this is probably the worst app ever. Searches yield absolutely zero correct choices. It is not in sync with the grocery store prices or coupons. Now I know why I shop at Smith’s. ### 1/5 — Oops *2024-12-31, version 11.130.0* Just flashes nothing here! ### 1/5 — Unable to use *2024-12-19, version 11.130.0* I just upgraded to an iPhone 16 Pro Max running iOS 18.2. The app does not function, it closes as soon as it starts to open. Of course this now renders the app useless, very sad since I have used it for years. Previously I would have rated 4 stars, now not so much. Looking forward to a fix. ### 1/5 — Down Again *2024-12-06, version 11.130.0* For many people this app is a real God-send. However, it is down again, following close on a previous period when credit cards were all declined. I’m needing to find another resource. ### 1/5 — A wreck *2024-11-23, version 11.130.0* The app has long been difficult and low functionality & quality, yet the recent move to auto redirect to the website is a disaster. The functionality is inconsistent, when you show up - there's no log in, they still hugely up charge on the app from in-store pricing, and I understand they didn't offer their staff implementation training, either. Get it together. ## Most praised reviews (10 highest-rated) ### 5/5 — Won't work with new iPhone *2024-09-25, version 11.130.0* I have used this app since Covid. It no longer works with my new iPhone 16 Pro Max with 18.0 OS. Always worked well with iPhone 13, 14, and 15 Pro's. ### 5/5 — Great app *2021-07-07, version 3.2.0* Using the Rosie app has enabled me to remain at home during the epidemic. The app is easy for this old woman to use. Technology isn’t my thing, but I have had very few issues with the app. Any help I have needed was quick to arrive. ### 5/5 — Friendly user *2021-06-03, version 3.2.0* The app has been improved and easy to navigate. Meet the needs I need during pandemic. Thank you for developing the app! ### 5/5 — Excellent app! *2021-04-24, version 3.2.0* Easy to use and so helpful during the pandemic and beyond. ### 5/5 — Absolutely wonderful at my store. *2021-04-12, version 3.2.0* They are top notch at my store. I tried Safeway first with Instacart and that was terrible. Yokes (Rosie) calls me before they make a substitute, they cheerfully add to my order and answer all my questions. I am so grateful for them. Kay Brightman ### 5/5 — Cheryl *2021-03-10, version 3.2.0* So convenient and fast. If an item is unavailable they text with alternatives. Always a great experience. ### 5/5 — Excellent! *2021-03-02* Covid has made it so much harder to get to all of the places we need to get, and Rosie has allowed me to continue to support our local Co-op! The app is easy to use, accurate, and convenient. I have reached out to customer service a few times with questions and the entire staff was friendly and helpful. Each time I received unsolicited follow up a few days later just to confirm that my question has been answered. Customer service like that is hard to come by these days! I would recommend to anyone! **Developer response:** Hello lisakaatie, thank you so much for leaving us a review! We are stoked that you are loving Rosie! We work hard to make sure all of our customers come away with a great experience and all their questions answered. Please keep checking in with our Rosie app to see all the new cool new features we are always rolling out! Have a great one! ### 5/5 — First timer *2021-02-08, version 3.2.0* I will let you know after I pick up my order. I am sure that the service will be excellent just because it is Super 1. I understand that Rosie is a work in progress. I look forward to being able to edit my orders after having placed an order. Rosie seems to be user friendly. PICKED UP MY ORDER 2/8/21 - everything I ordered was correct! Clerk was friendly. I still would like to get a hard copy receipt with my order. I’m a little old fashioned that way. Start to finish with the curbside pick-up is pretty simple using Rosie. I’ll be back! Thank you super 1. ### 5/5 — Savior *2021-02-04, version 3.2.0* With a broken ankle and nonweightbearing for six weeks and light touch bearing for another six weeks has been a godsend. I can have it ready when my son gets out of work he can pick it up and bring it home to me. Staff has been very helpful I just love the convenience and Rosie ### 5/5 — Great service *2021-02-01* The folks at our local store in Moscow, Idaho have been wonderful! The shoppers call with any things that are not in stock to see if you want something else, the groceries are brought to the car and pandemic rules are followed. Sure, there have been a couple of hiccups, and they were corrected with a sincere apology. It’s not like wandering the aisles to get ideas, yet it is the next best thing! Thank you for doing this!! **Developer response:** Hello InlandNWgal, thank you for taking the time to leave us a review! We are delighted that you are loving Rosie! Your feedback is vital to us, so that we may continue to improve our app for you. Have a great day! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*