# Roti — user reviews > 64 indexed App Store user reviews of Roti by Roti Restaurants, LLC, rated 4.80/5 from 1,939 ratings. - Source: https://appshunter.io/ios/app/roti/id1600132447/reviews - App overview in markdown: https://appshunter.io/ios/app/roti/id1600132447.md - Rating breakdown: 5★ 1,740 · 4★ 85 · 3★ 22 · 2★ 16 · 1★ 76 ## What do users think of Roti? Overall sentiment: negative **Pros** - 🚀 Efficient ordering - 👍 Great food and service - 💡 Convenient delivery and pickup options **Cons** - 🐛 Buggy and unreliable app - 🔍 Difficult to use and navigate - 🤔 Inconsistent user experience **Commonly reported bugs** - App crashes and freezes - Issues with login, account management, and order placement - Rewards program not functioning as expected **Most requested features** - Improve app stability and reliability - Streamline ordering and checkout process - Enhance rewards program and integration ## Newest reviews (14 of 64) ### 4/5 — No Apple Pay?! *2026-02-01, version 47.12.2* Awesome app, but can’t believe you can’t use Apple Pay. ### 3/5 — Scheduling pick up times doesn’t work at all *2025-08-04, version 45.0.2* I love the food, but lately, I’m told that pick up time isn’t available where it’s ASAP or far into the future. ### 4/5 — Randolph & Morgan *2025-06-26, version 44.6.0* The vibe is amazing here! Roti is a hidden gem! ### 3/5 — Reward redemption *2024-05-13, version 29.0.1* The redemption process is not as straightforward as in a prior version. ### 2/5 — Clunky and buggy *2024-03-30* Portions like saving a card do not function and fields where you register are not clear fields and have display bugs e.g., turning blue when not selected and after text has been added in the registration process. It is easier to use Uber Eats but I’d prefer that the restaurant doesn’t have to pay their commission. **Developer response:** Thank you for your feedback and for bringing this to our attention. We would love to understand the issue you are encountering in better detail and assist you with resolving this matter. Please reach out to our support team directly at roti@thanx.com ### 3/5 — Review *2024-01-24, version 27.1.1* Special notes are not read ### 2/5 — Problematic app *2023-04-16* The food at roti is great. This is one of the most difficult apps to work with, tho. I constantly get sent to my email to reset a password, then to a web browser to order. Every time I use this app there seems to be a problem using it. It often doesn’t save my order and then I have to log in a few times and start over. **Developer response:** Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve any issue you have experienced with the app. Can you please reach out to us directly at help@roti.com? ### 1/5 — App and website send you on an endless spiral *2023-03-15* I want to like the app, but it doesn’t maintain login info. When I try to order through it I get redirected to my email and then the roti website, which tries to make go back to the app. End up filling in the same order details 3 or 4 times before the order sticks. Beyond this frustration I get concerned at their ability to keep customer data safe given the clear misconfigurations of this app. **Developer response:** Thank you for reaching out to let us know! We sincerely apologize for any inconvenience or frustration you have experienced. Can you please reach out to us directly at help@roti.com with any issues you may have encountered? We would love to help. ### 1/5 — Terrible app. Great food *2023-03-12, version 12.0.1* One of the worst and unreliable apps to navigate and use. ### 2/5 — Love Roti, but not this app *2023-02-22, version 11.0.5* The app worked fine initially, but the last few times I’ve placed orders, it’s been a horrendous experience. ### 1/5 — Too long to sign up *2023-02-08, version 11.0.5* Takes too long to sign up and requires multiple entries of information. All in all a bad user experience. You can’t use Apple Pay so I would worry about how safe this app is. ### 1/5 — App doesn’t work *2023-01-18, version 11.0.5* Tried to place orders the last couple of days - and it errors out when you “place order”. I guess this business doesn’t want my order by using such a crappy app. ### 1/5 — Doesn’t work anymore *2023-01-15, version 11.0.5* I used to use this app every time I ordered. Now it doesn’t work anymore. Fix this app Roti or you will lose customers! ### 2/5 — Very inconsistent *2022-12-15* As noted on other reviews, the update to a new platform has resulted in inconsistent user experience. Every time I use the app lately, I have to re-enter customized meals several times before they’re reflected accurately in the cart. Sometimes one of the mains is wrong, most recently an entire customized bowl was replaced by a duplicate of the previously-entered salad. Then today the card processing was down *again*. The last time the app had a catastrophic failure, they offered a credit to be used through the app as a one-time “thank you for putting up with us”. I clicked on it … and the app didn’t work again, so the credit was lost. 🙄 **Developer response:** Thank you for reaching out and providing the feedback! We sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Roti@thanx.com? ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use app *2024-12-23* I misspelled my email when I first tried signing up and I couldn’t go back to change it. Now I’m stuck on account creation and I’m not going to add my payment info to an account which email I don’t have access to. I tried deleting the app and redownloading but as soon as I open the up I am back at the account creation screen with no way to exit without putting in my info and card number… ### 1/5 — Bad app *2024-03-02, version 28.7.3* I ordered for pick up via this app. I went to pick up but store was closed. Contacted support, still no refund. Use at your own risk, once you pay you just hope you’ll get your food. ### 1/5 — Rewards not syncing to toast app *2023-12-05* With the new toast app, I’m facing two issues. 1. I’m unable to use my previously earned rewards to redeem via the app when checking out anymore. 2. The toast app automatically didn’t reward me either when I paid with a registered card either. This is disappointing since I’ve grown to like the service lately - please fix. ### 1/5 — App is stuck *2023-11-30, version 24.1.0* App is stuck on rewards. I’ve I removing it and redownloaded multiple times. Still not working. ### 1/5 — App is stuck on rewards *2023-11-29, version 24.1.0* App is stuck on rewards with back arrow not functioning ### 1/5 — App doesn’t work *2023-11-28, version 24.1.0* I can only see my rewards, I can’t leave that page. Tried restarting all multiple times with no luck ### 1/5 — Recent Orders *2023-09-07, version 15.1.1* When you order using “recent order” it orders the “base” item and doesn’t use any of the customizations you made. For example if you ordered the Mediterranean chicken bowl on Monday but added feta and tomatoes and removed corn and then press “reorder” on Thursday it will not have feta and tomatoes and will have corn… ### 1/5 — Worse than no app *2023-09-07, version 15.1.1* Consistent frustration over many months. Main issues are connecting to your existing account and also re-ordering previous orders. Worst of all my food apps, easily. Could learn from Nandos or Protein Bar and Kitchen ### 1/5 — Online ordering doesn’t work *2023-06-26, version 12.0.1* The point of this app is to be able to order online, but online ordering has been completely broken for months. You can add to your cart all you want, but it never lets you actually complete the order. ### 1/5 — Can’t place an order *2023-04-23, version 12.0.1* No idea why ## Most praised reviews (10 highest-rated) ### 5/5 — A wonderful experience *2025-12-17* Even though they were busy, they were getting the orders out. Food tasted incredible like always. ### 5/5 — Service *2024-09-26, version 34.2.9* Always good service for me at Adam’s location in Chicago! ### 5/5 — So refreshing *2024-07-02* Roti is always refreshing especially with summer beating down. Fresh ingredients, made to order, can also eat on a diet or for a spurge day!!! ### 5/5 — Love this place *2024-05-31, version 30.0.24* Great food one of my favorite places to eat! ### 5/5 — Great food but a little tricky app *2023-09-26, version 16.5.9* The food and service are great, but redeeming coupons and ordering in the app is a bit clunky. ### 5/5 — Great customer service *2023-07-24* Employee bent over backwards to accommodate me. I had orders on my phone. He took it in stride not even flinching. I’m going to have to go back. ### 5/5 — Good dinner idea *2022-08-28, version 9.2.4* Great food and friendly staff! ### 5/5 — Great Food *2022-08-18, version 9.2.4* Outstanding service! ### 5/5 — I want to like this, but…. (Updated!) *2022-06-21* Prior review below. Happy to report the app has worked well the last few visits! It looks like they’ve worked out the kinks - glad they stuck with it. (Previous review) ….it just doesn’t work like it is supposed to. No matter which credit card I register, the app just doesn’t pick up my purchase, so no credit is applied. I have to request receipts and upload copies which is kind or a paid. The old app worked great. I preferred paying with the app barcode directly. I would increase my rating to 5 stars if the app worked properly. **Developer response:** Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Roti@thanx.com? ### 5/5 — Delicious Every Time!! *2022-01-27, version 9.2.4* Unbelievable food and flavor profile. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*