# Rotimatic Mobile — user reviews > 269 indexed App Store user reviews of Rotimatic Mobile by Zimplistic Private Limited, rated 3.18/5 from 2,053 ratings. - Source: https://appshunter.io/ios/app/rotimatic-mobile/id1055598959/reviews - App overview in markdown: https://appshunter.io/ios/app/rotimatic-mobile/id1055598959.md - Rating breakdown: 5★ 972 · 4★ 101 · 3★ 66 · 2★ 52 · 1★ 766 ## What do users think of Rotimatic Mobile? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Rotimatic Next is value for money **Cons** - 🐛 Uncooked rotis - 🐛 Dough getting stuck - 🔧 Frequent issues with the machine - 🔧 Poor quality control - 🔧 Unreliable performance - 🔧 Fragile parts - 🔧 Heating problems - 🔧 Flour container issues - 🔧 Roti transfer arm failure - 🔧 Sudden malfunctions - 🔧 Rotimatic stops working - 💩 Horrible customer support - 💩 Unresponsive support team - 💩 Long wait times for resolution - 💩 Difficult to get refunds or replacements - 💩 Lack of communication from the company - 💩 Misleading marketing claims **Commonly reported bugs** - App crashes frequently - App unable to connect to Rotimatic - App UI issues (white text on white background) - App unable to log in or register - App unable to access support chat **Most requested features** - Remote control of the machine through the app - Better app UI and functionality - Improved WiFi connectivity - Compatibility with more flour types - Easier cleaning and maintenance ## Newest reviews (19 of 269) ### 2/5 — Jawar roti *2026-06-19, version 2.3.16* I don’t know about RIA All roti is not working good and always sine learning modes I am tire of this app and roti maker. Roti is in uncooked ### 3/5 — Jawar roti *2026-06-09, version 2.3.16* I don’t know about RIA All roti is not working good and always sine learning mode I am tire of this app and roti maker ### 1/5 — Worst customer service *2026-05-04, version 2.3.15* I am facing issues with machine and there no other way than chat in app to connect to customer service. For weeks there is no response in chat hence you are stuck with machine even though it’s in warranty. Do not buy this product, if it works then you are lucky, if not then it’s headache and mere frustration. ### 1/5 — Not able to support struggling customers *2026-04-28, version 2.3.13* I have tried every possible way to connect but none of the channels help to talk to agents leaving me in frustration. ### 1/5 — Machine issues- lack of support *2026-04-26, version 2.3.13* While using the chat function on the app, it asks me to update the app. Even on the updated app it just keeps asking me to update the app and nobody responds to the chat. My machine has been broken for a month. And zero response from the team. ### 1/5 — Nonexistent customer support *2026-04-24, version 2.3.13* Buy at your own risk. They have fancy YouTube videos and influencers trying to sell the product but unfortunately, once you buy, there is no way to reach or chat with a live human. I just wanted some basic tech support, but their app is horrible. You have been warned. Stay away from the company. ### 1/5 — Worst team and it just a fraud *2026-04-23, version 2.3.13* I bought this machine almost three and a half months ago, I have not received my machine, there was a significant price difference after I purchased, i was not able to cancel my order, i didn’t receive my price difference that they promised me to pay back, and now my machine just shows on hold, i want to cancel this stupid machine and just want to get my money back, but now they dont respond me on any if the platforms. One start because we have to choose the star. Otherwise these people deserves 0 stars, for so much stress they put me through my post partum with a baby in my hanf. ### 1/5 — Poor Customer Service *2026-04-22, version 2.3.13* I had a really disappointing experience with Rotimatic customer service team. I have reported a machine issue 4 weeks ago. My machine is still under warranty. I paid extra to get an extended warranty. I haven’t received any response on the resolution from this team. I have followed up with them over 5 times in last 4 weeks to get an answer on the next steps. Seems like they don’t really care about their customers. It is very frustrating that I have paid a huge amount to buy this machine and not getting the intended support from customer service team to fix the machine issue. ### 1/5 — Rotimatic repair *2026-04-22, version 2.3.13* I have very bad experience with them .. my machine is bad i send them back to repair they charge me 862 $ in December 2025 i send them machine back .. my delivery should be in jan 2026 now is april am still waiting they are not answering my mail didn’t not tell me any update.. just send the mail we are upgrading our system you should download the app..i did it MF .. 4 months you just playing with me son of B….i need straight reply at my mail.. when you B… send my machine to me.. ### 1/5 — Rotimaker failed *2026-04-22, version 2.3.13* Hello, I am writing to report a serious issue with my Rotimatic, and I need immediate resolution. From the very first use, the machine has failed to make any rotis. I carefully followed all setup instructions and guidelines, and while the dough preparation works, the process does not go beyond that stage. The machine repeatedly forms dough balls and displays an error message stating there is “residue in the cup,” asking for cleaning. I have thoroughly cleaned the cup multiple times exactly as instructed, but the error persists and the machine does not function. I have spent over 5 hours troubleshooting this issue, including watching official videos and following all recommended steps. Multiple members of my family have also tried, with the same result. Not a single roti has been produced. This experience is unacceptable, especially for a product that is marketed as simple and user-friendly. At this point, I request a clear resolution—either: 1) Immediate technical support that definitively fixes the issue, OR 2) A replacement unit, OR 3) A full refund. Please treat this as urgent and advise on next steps. Thank you. ### 1/5 — support issue *2026-04-21, version 2.3.13* it was from the beginning we had issue , i paid around $2700 for this product and they support 1st month and then once after that to update the firmware , then no support , always kept saying update application and then just wait for teammate , it it just Auto reply , tried to reach via phone , no repose saying use app , using app since last few weeks and no support there ### 1/5 — Terrible Customer Service *2026-04-21, version 2.3.13* They have the worst customer service. I have been trying to contact them for over a week for a technical issue with my rotimatic next and its been so frustrating. The AI customer service agent connects you to a specialist and that specialist never appears. Absolute nightmare. ### 1/5 — Worst service in the history of humankind ! *2026-04-20, version 2.3.13* They don’t care basically. Took 2000 dollars and ran away like a rat. They are experienced fraudsters and fools and will beat you down with their experience. Wish I could get my money / mental peace back. Order number 79494. ### 1/5 — Horrible Customer Service *2026-04-17, version 2.3.13* One of the worst customer service and clunkiest appliances. Borderline deceptive and potentially fraudulent practices. ### 1/5 — Worst support ever *2026-04-16, version 2.3.13* Been 1 week since anyone has responded ### 1/5 — Horrible product and customer service *2026-04-16, version 2.3.13* I really wanted to love Rotimatic, but this has been one of the worst product experiences I’ve had. Within just 2–3 months of receiving the machine, it stopped working properly. We followed every troubleshooting step provided by their support team — including multiple firmware updates through the app — but instead of improving, the machine actually got worse. At this point, it doesn’t function at all. What’s more frustrating is the customer support. Responses were already slow (24–48 hours between replies), but now they’ve completely stopped responding altogether. They’ve acknowledged there is an issue with the machine, yet there has been no replacement, no refund, and no meaningful resolution. We even purchased an extended warranty specifically to avoid this kind of situation — and it has made absolutely no difference. Other issues worth noting: * The machine is overly dependent on software/firmware, which seems unstable * Frequent errors and inconsistent output even before it failed completely * High maintenance and cleaning effort compared to the convenience promised * Very expensive for the level of reliability and support you actually get I understand the appeal — the idea of fresh rotis at the push of a button is great. But in reality, the stress, time spent troubleshooting, and lack of support completely outweigh any convenience. At this price point, you expect reliability and responsive support. Unfortunately, you get neither. Save your money and avoid the frustration. ### 1/5 — Poor customer service *2026-04-14, version 2.3.13* I have been trying to reach the support team since a month but no response ### 1/5 — Worst support for replacement *2026-04-13, version 2.3.13* The machine was good for a year the customer support helped with regular issues during roti making. After a year of use, the machine started making buzzing sound. With back and forth support for 2 months, finally they decided to replace the machine as it was covered under warranty. Now it’s been 3 months since the machine has been sent back for replacement but thy have stopped giving any update in past 5-6 weeks. I don’t have a machine now, and they are not responding what so ever. Spent $2000 for a year of making roti’s which was not even a smooth process. Could have bought roti’s from market for the year with that money without the headache of machine wasting dough and throwing errors, while starving without having the resources to make roti ourselves and depending on the machine. A wonderful idea, failed execution and support. Such a shame!! ### 1/5 — Poor customer support *2026-04-13, version 2.3.13* No one is responding to my issue through the customer chat option. ## Most critical reviews (10 lowest-rated) ### 1/5 — Chat feature suddenly stopped working *2026-08-15, version 2.3.16* It’s really disappointing to see that emails are bouncing off for technical queries and the chat support in the app also doesn’t seem to work for reporting issues with the machine. Really disappointing to see such poor services for the app. ### 1/5 — Worst Product and Support *2026-08-15, version 2.3.16* I wish that I can give rating below one. I am trying to reach to their support team for more than a month through App Chat, email, Facebook, etc. no respond at all. I reached out to their CEO in Facebook and she doesn’t care to respond to my messages. If the leadership doesn’t care, what we can expect from their lower levels. We can understand their culture now. I recommend that don’t buy this product and get trapped in this. ### 1/5 — Chat feature not working *2026-08-14, version 2.3.16* No way to contact team ### 1/5 — Could have option for 0 star *2026-08-12, version 2.3.16* Worst support ever, no one ever responds on chat or email Simply worst ### 1/5 — Really bad customer service *2026-07-20, version 2.3.16* Ordered 5 months ago, don’t know how many years company will take to deliver the product? ### 1/5 — App won’t open *2026-07-16, version 2.3.16* Just keep seeing a blank screen ### 1/5 — SCAM - Do Not Buy !!!! *2026-07-05, version 2.3.16* One of the worst product I have come across and customer support compliments it by not responding at all. Only option to reach them is thru App and they do not respond, no phone numbers and no response to emails, even to founders. SCAM. ### 1/5 — Customer service is very bad *2026-05-29, version 2.3.15* Hi - My Rotimatic dough catcher got struck. I reached out to Rotimatic using multiple channels but it’s vain. ### 1/5 — Garbage App and Garbage Machine *2026-05-13, version 2.3.15* Should have listened to all the other comments. It’s a garbage app by a garbage company. Machine broke 1 month in, I’m under warranty but it does not matter since you cannot reach anyone from support. DO NOT BUY. ### 1/5 — Pathetic Customer Care *2026-05-09, version 2.3.15* Support team is really pathetic for this machine… chasing from months to get right support. ## Most praised reviews (10 highest-rated) ### 5/5 — Worst customer support *2026-04-20, version 2.3.13* Am having issues with the machine and no one responds on the chat. I have tried reaching out multiple times but no use. Worst product support ever. Once you buy it you are stuck with the product without any support. ### 5/5 — Mr Singh *2026-02-22, version 2.3.10* Very helpful ### 5/5 — Buddu12 *2025-07-10, version 2.3.1* Rotimatic Next is value for money. So happy we upgraded the Classic to Next. Rotis are so soft. Can eat it for breakfast, Lunch and Dinner. Loving it. Thanks for improving. ### 5/5 — No point of app but rotimatic is great *2024-10-28, version 2.0.12* I don’t understand what the app is for other than checking Warranty? But the Rotimatic has been working great for us for last 2 years. ### 5/5 — Great costumer service! *2023-07-31, version 1.7.3* our machine got damaged a month ago and we get a replacement machine in a few weeks, the customer service was very helpful overall from shipping to getting a new one in replacement. ### 5/5 — she is a star *2022-11-17, version 1.7.2* Sadhana was very helpful, she solved all my queries regarding machine and warranty. hat’s off to her. She has good knowledge. good job team rotimatic. ### 5/5 — Works great *2022-07-08, version 1.7.1* Support is quick and top notch ### 5/5 — Awesome! *2020-04-25, version 1.6.7* We had an issue with our Rotimatic and decided to contact the technical help team. They were great! Quick to aid us and help us schedule an appointment. Our issue was resolved within 15 minutes and remotely! Very efficient and friendly staff. ### 5/5 — AI is dangerous *2019-12-25, version 1.6.7* it took over my house oh god oh gd oh help help oh god pls help oh god. It has the unique ability to learn and adapt in a way similar to humans. It follows the principle of Darwinism, because it is able to evolve so no human can defeat it. Good rotis tho. ### 5/5 — Love the dashboard *2019-10-16, version 1.6.5* My personal dashboard helps me to keep track of my rotis so far and actually tells me how much time I have saved so far. Although I would like to have the capability to operate machine remotely to have more convenience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*