# RoundPoint You Are Home — Securely manage your home loan

> Mobile app for managing home loan details, payments, and account information. (iPhone/iPad app by RoundPoint Mortgage Servicing LLC.)

- Source: https://appshunter.io/ios/app/roundpoint-you-are-home/id6459020768 (this page in markdown: same URL + `.md`)
- Developer: [RoundPoint Mortgage Servicing LLC](https://appshunter.io/developer/1701593932)
- Category: Finance, Utilities
- Price: Free
- Rating: 4.80/5 from 21,129 App Store ratings · 175 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 206 MB
- Languages: American English
- Released: 2023-11-01
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/roundpoint-you-are-home/id6459020768/reviews.md

## What is RoundPoint You Are Home?

Safely access your RoundPoint loan details, set up one-time or recurring payments, or update your account information—all from the palm of your hand. 


Our app is built to simplify and streamline your mortgage experience. Some additional benefits include:
•	Secure, electronic access to your essential loan documents when and where you need them.
•	Personalized reporting to monitor property values and trends near your area. 
•	Elect to opt out of paper monthly statements and eliminate clutter.

Download the RoundPoint Mortgage Servicing LLC Mobile App today!

NMLS #18188 For more information, please visit: https://www.nmlsconsumeraccess.org

RoundPoint Mortgage Servicing LLC (d/b/a RoundPoint in all states except Arizona & New York)

To review our licensing details visit: https://www.roundpointmortgage.com/licensing

## Key features

- Secure loan document access
- One-time and recurring payments
- Account information updates
- Personalized property value reporting
- Opt out of paper statements

## What do users think of RoundPoint You Are Home?

Overall sentiment: negative

**Pros**

- 👍 Easy to navigate
- 🚀 Convenient app
- 👍 User-friendly interface
- 👍 Seamless app
- 👍 Easy to use

**Cons**

- 🐛 Buggy and unreliable
- 🔑 Frequent password issues
- 💻 Overly complicated website
- 🤖 Poor customer service
- 🤯 Frustrating experience

**Commonly reported bugs**

- Website issues with password changes
- App not allowing payments
- Misapplying payments

**Most requested features**

- Add loan calculator
- Allow extra payments on auto-pay
- Improve password management

## Recent user reviews (10 of 175)

All indexed reviews: https://appshunter.io/ios/app/roundpoint-you-are-home/id6459020768/reviews.md

### 1/5 — The WORST

*2026-08-16, version 9.4.1*

Literally the worst app ever!!! I don’t know what happened in the last year or so but EVERY MONTH I have to reset my password because the app says I have the wrong information!!! Even though I use the Face ID method. I’ve called once before but the problem still remains. I hate it here!!!!

### 1/5 — Terrible customer service!

*2026-08-14, version 9.4.1*

Both the app and website are horribly broken, redundant and confusing.  You will spend hours on the phone going from place to place only to be sent back to square one. The rabbit holes and dead ends are infuriating and will waste hours of your time.  Want to speak with a human? Good luck!  I only got a call back after reporting them to the BBB.  Automated processes do not work, zero support and communication.  If I could fire them, I would.

### 1/5 — Doesn’t work

*2026-08-06, version 9.4.1*

Doesn’t work

### 1/5 — Password issues

*2026-08-02, version 9.4.1*

App makes me reset my password every month even with Face ID enable

### 5/5 — Awesome!!

*2026-07-30, version 9.4.1*

personable, friendly just what I needed

### 2/5 — Too many bugs

*2026-07-26, version 9.4.1*

I’ve had way too many problems trying to use this app. At first, I couldn’t login through the app. I could go online and login but anytime I tried using the app. It wouldn’t let me login. Now I can login, but, half the time I try to go look at my stuff, the app won’t open.  When it does work, it is quite nice.

### 5/5 — Customer Service

*2026-07-17, version 9.4.1*

Excellent

### 5/5 — Best Mortgage Lender

*2026-07-15, version 9.4.1*

Roundpoint is the best Mortgage Lender because they provide you with the wealth of information on their Customer portal and they are always quick to respond.

### 1/5 — Garbage

*2026-07-01, version 9.4.1*

App is terrible and this is the 3rd company to have bought my mortgage

### 2/5 — Stop asking for me to enroll in paperless statements.

*2026-06-20, version 9.4.1*

I’ve answered “NO” 800x. STOPPP

## Frequently asked questions about RoundPoint You Are Home

### What can I do with the RoundPoint You Are Home app?

The app allows you to securely access your loan details, set up one-time or recurring payments, and update your account information. You can also access essential loan documents electronically and opt out of paper statements.

### How do I set up payments through the app?

You can set up both one-time and recurring payments for your mortgage directly through the app. This provides a convenient way to ensure your payments are made on time.

### Is the RoundPoint You Are Home app free to use?

Yes, the application is free to download and use. There are no charges associated with managing your loan details or making payments through the app.

### What kind of reporting does the app offer?

The app provides personalized reporting that helps you monitor property values and trends in your local area. This feature can offer insights into your home's market performance.

### Can I view my loan documents in the app?

Yes, the app offers secure, electronic access to your essential loan documents. You can access them whenever and wherever you need them, eliminating the need for physical copies.

## Version history (last 5 releases)

### 10.1.1 — 2026-08-19

New features and bug fixes.

### 9.4.1 — 2026-06-02

New features and bug fixes.

### 9.3.6 — 2026-03-17

New features and bug fixes.

### 9.2.6 — 2026-02-12

New features and bug fixes.

### 9.1.6 — 2026-02-04

New features and bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*