# Routematic — user reviews > 55 indexed App Store user reviews of Routematic by Nivaata Systems, rated 4.60/5 from 222 ratings. - Source: https://appshunter.io/ios/app/routematic/id963559015/reviews - App overview in markdown: https://appshunter.io/ios/app/routematic/id963559015.md - Rating breakdown: 5★ 165 · 4★ 36 · 3★ 17 · 2★ 0 · 1★ 4 ## Newest reviews (14 of 55) ### 3/5 — Needs lot of improvements *2026-07-20* App is better and improved but lost existing features like scanning UI. Don’t know what’s happening now as it doesn’t show anything. GPS locator of cab is missing. Can’t see on the app at all. Also please add call driver option from app. It’s very inconvenient to call cab driver as manually have to copy the number. ### 3/5 — Logout and notifications *2026-02-11, version 6.10.0* The app doesn’t tell users when they log out, warn them about when their booking ends, or give notice before kicking them out automatically. It should send reminders one day before the trip ends and right before auto-logout happens. ### 3/5 — . *2025-12-15, version 6.9.9* The app won’t respond after opening and no option is available to use. We have to wait for more than 10 mins then a pop of previous drop feedback shows only then the app works. You guys need to update the app so that we can use it smoothly. ### 4/5 — Add live tracking *2025-09-24* Happy you guys finally fixed the review prompts. Those were genuinely annoying. Always in my face anytime I opened the app. Got a feature request that I’m surprised has not been implemented yet. Add in live tracking through notifications. Use dynamic island to its fullest. If uber can do it so can you. ### 4/5 — Good but can be improved *2025-07-24* When submitting the driver rating, it asks for too many things. First submit driver rating, next is are you sure you want to submit it? This is not banking action which requires so many confirmation, then it says driver rating submitted, then you again have the click okay on it then it asks to rate the app on app Store. After every trip you have to go through this unnecessary 5 steps, Please fix it, just give driver rating once you select the pop up closes. No confirmation process should be required ### 4/5 — Location issues *2025-06-30, version 6.9.3* While clicking location it hangs then I closed apps. Again I click as location is not open. ### 3/5 — iOS device call trigger issue *2025-06-26, version 6.9.2* App has bug and not able to call the drivers, help desk calls also not getting triggered in app and this is issue with IOS phone users Not sure when this would get fixed. ### 3/5 — Poor GPS and Connectivity to the driver. *2025-06-26, version 6.9.2* 1) The GPS is very choppy and doesn’t get updated quickly,while using the app. 2) Call feature is unreliable and doesn’t get connected often. 3) The app doesn’t show the employee names travelling along. ### 2/5 — Calling feature not working on iPhone *2025-06-20, version 6.9.2* The calling feature is not working in any iPhones after the latest upgrade that you provided. Can you please fix this bug at your end and you should test the new releases before rolling out to your customers. ### 3/5 — Slow *2025-05-30, version 6.9.1* Very slow.. lags a lot.. also features could have been lot simpler and easy to navigate however if a first time user will open the app he will not be able to access the tools.. ### 4/5 — Good but can be better *2025-04-29, version 6.9.1* It’s good and helpful for sure. But iPhone version needs some improvement in check in and check put slides. It stays there for a while even after checkout. ### 4/5 — Good but needs improvement *2025-03-12* They should allow for booking for 12 hours before additionally there should be some more notification like driver has left from previous location and heading to yours and similarly tracing of cab is slow it should be more real time. ### 3/5 — Good App but Needs Important Improvements *2025-02-19* Overall, the app is nice, but it could be much better with a few key enhancements. 1.Currently, only the car number is displayed for pickups, making it difficult to locate the vehicle at busy pickup points. Showing the car model along with the number would make identification much easier. 2.The app does not indicate if other employees are onboarding from the same pickup point. Adding this feature would help in better coordination. 3.There should be an option for employees to see if someone has canceled their pickup or marked themselves as a no-show. This would improve transparency and allow for better planning. Implementing these improvements would greatly enhance the user experience. Thus gave 3 rating, will wait and follow up the review if any updates are make which make up the above points. ### 1/5 — Outrageous *2024-11-08, version 6.8.7* Firstly, how on earth is this app getting 4+ ratings!! It’s laughable. Now to the reviews. In the days of google maps, where even lamest of apps have accurate tracking, Routematic creates altogether a new definition for lame. The tracking is highly inaccurate. However, Routematic has found a creative solution to tracking, with the new update they have made it so difficult to get to tracking that you will hardly notice or get to tracking part. In addition, all the other attributes like intuitiveness, easy to use, speed, all of it is off mark. I have no idea how is this app still surviving. Probably because its a b2b app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Complete Disaster – Avoid at All Costs *2026-07-17* Absolutely the worst transportation service I’ve ever experienced. Routematic is incredibly unreliable, with frequent delays, poor route planning, and last-minute cancellations that leave employees stranded. Customer support is practically useless—they either don’t respond or provide generic replies without resolving anything. Driver coordination is chaotic, ETAs are inaccurate, and the app often fails to provide reliable updates. Instead of reducing stress, this service adds unnecessary frustration to every commute. If punctuality and professionalism matter to you, this service is a complete disappointment. I would never recommend Routematic to anyone. There are far better employee transportation providers that actually value their users’ time and safety. ### 1/5 — Bug where screen freezes *2026-03-29, version 6.12.1* After a trip is completed, app ask for the driver review stars. Sometimes the review popup does not show up at all, and because of this if i try to click on any of the buttons it doesn’t work, even closing and reopening doesnt help. I try to reinstall it again which do help but it is very tiring. See if you can fix this on priority ### 1/5 — TN *2026-03-12* I had a very poor experience with the Routematic app. The app is not good at all and it is definitely not worth using. One of the biggest problems is that the bus driver’s contact number is not shown in the app, which makes it very difficult to communicate when there are delays or pickup issues. An app meant for transportation should at least provide basic features like driver contact details. Overall, the app needs a lot of improvement to be useful for users. ### 1/5 — The absolute worst app ever *2026-03-02* This app gets struck every 2 weeks had to install and uninstall in my iPhone, initially I thought this happens only to me, but I see lots of iPhone users facing this. Seriously because of this app I feel like not using my office sponsored transport. App freezes if feedback to the driver is not given immediately after the ride. And if I miss that window only option is to uninstall and install. There is no other option ### 1/5 — Horrible Experience *2025-12-23* Extremely disappointed with the switch to Routematic. Our previous service was seamless—cabs were always waiting exactly at our exit time. In contrast, our very first day with Routematic involved a 30-minute delay, forcing us to wait outside. To make matters worse, the company changed the vehicle assignment at the last minute without notifying the driver. This led to a hostile environment, as the driver was expecting a route in the complete opposite direction and was visibly angry about the drop-off. Poor communication and zero punctuality. Not a great start. ### 1/5 — Constant App Crashes - Extremely Frustrating *2025-12-08, version 6.9.9* Every week I end up having to reinstall the app because it becomes completely unresponsive, no matter which button I click. It’s extremely frustrating to deal with this issue every time I need to book a cab. Unfortunately, there’s still no alternative solution available, which makes the experience even worse. ### 1/5 — Irritating pop-ups to rate the app and map view auto opens. *2025-10-30* The app is extremely irritating to use. First of all every single time I open the app it asks me to rate the app( please keep this quarterly once if possible). Secondly, the app automatically opens the map view. I don’t want to see where the cab is. I want to know the ETA and my sequence. Also, whoever is working on the algorithm that assigns the trips, please get the algorithm to club people who are in the same area together. I don’t want a tour of Bangalore. Please fix these issues asap. I will give a better rating. Update: the app has somehow gotten more and more irritating to use. I’m being picked up 2 hours early and my office is literally just 10 kms from my home. The app has gotten worse. I’m not able to book rides after i updated the app on 30 June 2025. And for a booked ride I was not able to see who are there. ### 1/5 — Worst experience ever *2025-06-30* I’ve been using Routematic for a while now, and the experience has been consistently frustrating. The app interface is outdated and often lags or crashes at the worst times. Booking a ride is unreliable—sometimes the app doesn’t confirm bookings or shows wrong status updates. The location tracking is poor and inaccurate, making it hard to coordinate with drivers. Customer support is either unresponsive or offers no real help. Notifications are delayed or missing entirely, and ride updates often come too late to be useful. For a service that’s supposed to simplify employee transport, this app adds more stress than convenience. Please fix the bugs, modernize the UI, and improve real-time tracking. Until then, I wouldn’t recommend this app. ### 1/5 — Early rostering of cab *2025-02-07, version 6.8.10* Recently the cab roaster has been done so early that the cab are reaching 1hr early from the login time and after numerous email no action has been taken to fix the timing. Its kind of a mental harassment as if we take 5 mins extra timing cab drivers are threatening to leave. Even through travel time is 20-25 mins still they are giving 1 hr early pickup which already has a half hr buffer time from login. Please do the needful. ### 1/5 — Too many bugs and very slow *2025-01-21, version 6.8.10* This apps has too many bugs and it is very slow not matter what device you use. Be it an iphone 16 pro max with maxed out specs or a flagship device or even a flagship killer this app makes you feel that your device is too slow. I checked in all the devices possible same issue ## Most praised reviews (10 highest-rated) ### 5/5 — Shift change *2025-11-20, version 6.9.9* Only manager can change the shift, it will be good if employee can change the shift timing, for example- if we want to extend the shift then need to leave the cab and then book personal cab to return home or office ### 5/5 — OTP feature *2025-07-02, version 6.9.5* OTP for pick up and drop needs to be removed, it might cause accidents driver has to focus on punching OTP irrespective of the traffic situation And to see the OTP we need to click on my trip that will go to map again click back to see OTP. ### 5/5 — Excellent *2025-05-30* It has made my daily office commute so much easier! It is user-friendly, with accurate real-time tracking and timely notifications. It’s reliable and takes the stress out of daily travel. Great job by the team! ### 5/5 — Convenient & Easy To Use *2025-04-28, version 6.9.1* It’s a good app, which inhave been using to schedule my cabs to an from home. Easy to select a time slot and pickup, drop location. ### 5/5 — Great App *2025-04-17* Routematic is a great app for corporate customers/employees. Its navigation is simple but very effective. It does the job for which it’s prepared. It’s like other travelling app, you can set advance roaster for a week, they inform employees who is going to come to pick you up. Check-In & Check-Out OTP make the Trip safe for both employees, specially Females. ### 5/5 — Check in option *2025-01-15, version 6.8.10* As soon as cab/bus is assigned , the tracker is getting open by default. There must be an option to check in directly. Otherwise good ### 5/5 — Simple to use and track *2024-09-11, version 6.8.4* Thank you for this app, it’s easy to use and track our pick-up and drops. Also, notifies the emergency: ### 5/5 — On launching App most of the time with Please Wait popup Msg.. *2021-01-27, version 6.4.87* On launching App most of the time with Please Wait popup Msg..Please try after some time after long time ... fix the background processing latency issue... ### 5/5 — Latest update having a bug *2020-01-22* The latest update is having a bug in application which keeps on showing a popup to update the app when you open it. When you go to update it again it says app is up to date and shows a open button. When you open it from App Store it again ask to update. Which keeps on rotating. ### 5/5 — App crashes *2020-01-18, version 6.4.2* After the recent update, app crashes. I am not able to open this app and once you open the app,it again goes for update and restarts! Worst experience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*