# RouteThis Helps > Network diagnostic tool for smart home devices and internet connectivity. (iPhone/iPad app by RouteThis Inc.) - Source: https://appshunter.io/ios/app/routethis-helps/id1173976362 (this page in markdown: same URL + `.md`) - Developer: [RouteThis Inc](https://appshunter.io/developer/1455667117) - Category: Utilities - Price: Free - Rating: 2.00/5 from 200 App Store ratings · 92 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 55 MB - Languages: American English, Dutch, Canadian French, Swiss High German, Italian, Norwegian Bokmål, European Spanish - Released: 2016-11-11 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/routethis-helps/id1173976362/reviews.md ## What is RouteThis Helps? RouteThis Helps runs a variety of network tests and diagnostics to help identify problems impacting smart home devices and internet connectivity. This information is shared with technical support and will help solve your issue quickly so you can go back to enjoying the best possible experience for your home internet and smart home devices. ## Key features - Network tests and diagnostics - Identify internet connectivity problems - Troubleshoot smart home devices - Share diagnostic information with support - Improve home internet experience ## What do users think of RouteThis Helps? Overall sentiment: negative **Pros** - 🎯 Accurately identifies network issues - 🚀 Quick and efficient diagnostics - 📊 Provides actionable recommendations - 💡 Helps isolate device-specific problems - 🔧 Useful for tech support collaboration **Cons** - 🔒 Privacy concerns - collects data without user visibility - ❌ Inaccurate or misleading results - 😕 Confusing user interface and unclear instructions - 🚫 Requires access code not provided to users - 📍 Demands location permissions unnecessarily - 🤐 No transparency - users cannot see collected data - ⚠️ Inconsistent results on repeated scans - 🎭 Blamed for support shifting responsibility to users - 🔐 Security concerns about data sharing with support agents **Commonly reported bugs** - App crashes during benchmarking network stage - Unable to proceed without access code - Crashes on connection testing - Cannot input access code properly - App shows issues but no clickable links to view details - Inconsistent speed test results on repeated runs - Detects issues but provides no meaningful feedback - Copies data from clipboard without user action - Fails to detect internet connection when other apps work fine **Most requested features** - Display diagnostic results to users before sending to support - Show detailed network configuration information (router model, channel, encryption) - Provide specific WiFi channel recommendations - Allow users to review all collected data prior to submission - Implement automatic data deletion from support servers after set period - Remove mandatory location permission requirement - Add access code generation within the app - Include device-specific troubleshooting steps - Show network congestion analysis details ## Recent user reviews (10 of 92) All indexed reviews: https://appshunter.io/ios/app/routethis-helps/id1173976362/reviews.md ### 3/5 — Reset thermostat worked better *2026-05-25* My thermostat was still connected to the home Wi-Fi but not to the Carrier server. This app gave me information on my network but it was of no help to me. Taking the thermostat off the wall and having it do a hard reboot fixed my problem. ### 1/5 — Inaccurate feedback *2026-04-29, version 26.13.0* Was recommended (by customer support) to use this app as part of troubleshooting my issues with Owlet baby monitor system. This app stated my internet connection was poor however when I check this with other sites my internet was working completely fine, and most of them saying my internet was strong! Not a good app to be honest! Rubbish actually! ### 1/5 — Owlet Dream Sock *2026-04-19* Owlet Dream sock wouldn’t connect to my home WiFi. They apparently partnered with this app as their official partnered support app. When I click the owlet provided link, I am supposed to be able to enter “OWLT” to get a specific diagnostic for why it won’t work. This page will not open, I cannot input anywhere that I am trying to connect an Owlet device. I can only perform a general scan of my WiFi to see if it is working. Which it, of course, is working fine. ### 2/5 — What next *2025-09-10, version 26.6.0* Not sure what’s going on. I followed the instructions and it kept repeating and repeating. It would be nice if I knew what to do next. ### 1/5 — Unacceptable *2025-02-27, version 26.1.0* Just unacceptable! It doesn't work properly. ### 5/5 — Thanks for the help *2025-02-26* I was able to isolate my problem down to a bad wireless network card in my PlayStation 4. I had blamed the Internet provider for bad service and a terrible router for my intermittent connection issues on my PS4, but after using this tool, I was able to determine that my PS4 was the cause. Thanks for the help and for allowing me to stop bugging my ISP. ### 1/5 — Pointless! *2024-12-13, version 26.0.5* Was advised to download this app to troubleshoot issues with Meta Quest 2 So I duly did what I was told …… did the network test, result was 130mbps download speed (which is my max download). But they had found way to improve my network? Hallelujah! “The Wi-Fi connection quality in this area of your home is poor.” Eh? That’s my max download speed! Hardly poor! Next please 🙄🤬 ### 1/5 — App doesn’t work *2024-12-12, version 26.0.5* App doesn’t work ### 1/5 — Don’t work *2024-10-16, version 26.0.3* This app is about as worthless as the Watts Home App. Neither one is good and doesn’t communicate well with their devices. ### 1/5 — Spyware *2024-09-23, version 26.0.2* Spyware hack bots ## Frequently asked questions about RouteThis Helps ### What does RouteThis Helps do? RouteThis Helps runs a variety of network tests and diagnostics. Its primary function is to identify problems that are impacting your smart home devices and overall internet connectivity. ### How does this app help with technical support? The app collects detailed network diagnostic information. This data can then be shared with your technical support team, allowing them to understand and resolve your connectivity issues more quickly and efficiently. ### Is this app free to use? Yes, the application is available for free. There are no associated costs for downloading or using its network testing and diagnostic features. ### What kind of issues can this app help solve? This app is designed to help solve issues related to your home internet connectivity and the performance of your smart home devices. It can pinpoint problems that might be causing slow speeds or device malfunctions. ## Version history (last 5 releases) ### 26.18.0 — 2026-08-20 Bug fixes and performance improvements ### 26.17.0 — 2026-07-28 Bug fixes and performance improvements ### 26.16.0 — 2026-07-20 Bug fixes and performance improvement. ### 26.15.0 — 2026-06-17 Bug fixes and performance improvement. ### 26.14.0 — 2026-06-08 Bug fixes and feature improvements. ## Apps similar to RouteThis Helps | App | Rating | Price | Category | | --- | --- | --- | --- | | [EcoNet](https://appshunter.io/ios/app/econet/id1610093590) | 4.4 (12,073) | Free | Utilities | | [Mysa](https://appshunter.io/ios/app/mysa/id1250453565) | 3.8 (566) | Free | Utilities | | [PRIME Wire](https://appshunter.io/ios/app/prime-wire/id1361292944) | 4.7 (1,047) | Free | Utilities | | [My Leviton](https://appshunter.io/ios/app/my-leviton/id1133724539) | 4.6 (6,073) | Free | Utilities | | [Rheem EcoNet](https://appshunter.io/ios/app/rheem-econet/id1610093715) | 4.4 (14,280) | Free | Utilities | | [Momcozy](https://appshunter.io/ios/app/momcozy/id6473000053) | 4.0 (608) | Free | Utilities | ## More apps by RouteThis Inc - [RouteThis Certify](https://appshunter.io/ios/app/routethis-certify/id1586154878) All apps by RouteThis Inc: https://appshunter.io/developer/1455667117 ## Related topics [routethis helps](https://appshunter.io/ios/topics/routethis-helps) · [connectivity standards alliance](https://appshunter.io/ios/topics/connectivity-standards-alliance) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*