# ROX- Real Online Experience — user reviews > 28 indexed App Store user reviews of ROX by PAKISTAN MOBILE COMMUNICATIONS LTD, rated 4.60/5 from 412 ratings. - Source: https://appshunter.io/ios/app/rox-real-online-experience/id6469692120/reviews - App overview in markdown: https://appshunter.io/ios/app/rox-real-online-experience/id6469692120.md - Rating breakdown: 5★ 333 · 4★ 35 · 3★ 15 · 2★ 4 · 1★ 25 ## Newest reviews (8 of 28) ### 3/5 — Balance check *2025-11-10, version 3.2.0* Can see my balance infront screen ### 4/5 — Points Useless *2025-08-17, version 3.0* Point can not radem even packages .. please available radem for customer to subscribe pacakges ### 1/5 — App is completely non functional *2025-03-30, version 2.1* Can’t pay for my packages, especially with the debit card option. Whats the point of the app if it doesn’t work? ### 1/5 — WORST EXPERIENCE *2025-02-21, version 2.1* I had the worst experience with ROX! Don’t install or use this app! ### 1/5 — App not working *2025-01-24, version 1.0.9* Stuff’s acting up please try again later When ever you change your device it will say this error. ### 1/5 — Asambhav *2025-01-01, version 1.0.8* Stuff acting up… nice, mil gyi chatgpt say error line? code bhi ly lety gpt sy… developers at jazz! bary fakhar sy btaty hongy ghar “ham jazz par developers hain” khak, aik sedhi app ni chalti tm sy after weeks men jissko bhi call karta hoon agay sy not responding ata, helpline kehti ye app sy fix karain… wow really futuristic, sim call k app chahiye 🤓 ### 1/5 — Nothing as promised *2024-09-17, version 1.0.5* Called helpline about and they said ‘delete kr ke dobara install kren’ GENIUS. ### 1/5 — App not working *2024-07-05* Stuff’s acting up please try again later ## Most critical reviews (10 lowest-rated) ### 1/5 — payment methods dont work around 90% of the time *2026-08-16, version 3.2.8* this app was probably made almost entirely with chatgpt by an illiterate baboon. i would recommend anyone to avoid using a jazz sim solely for the purpose of avoiding having to deal with this burning dumpster fire of an app ### 1/5 — Unprofessional Support and Double Billing *2026-07-15, version 3.2.7* This app charged me twice for the same package. The first time, it showed an error saying there wasn’t enough balance in my JazzCash account, so I tried again. Both attempts failed with the same message, but later I discovered that I had been charged 5,000 twice for the same package. I contacted customer support, but they were very unprofessional and didn’t resolve my issue. I still haven’t received a refund. Be careful when making payments through this app. My experience has been very disappointing. ### 1/5 — Very bad service *2026-07-15, version 3.2.7* Very bad service ### 1/5 — Pathetic *2026-04-23, version 3.2.6* Keeps logging me out after sometime, every time i open the app it asks to login. ### 1/5 — Charged two times for same package, never received confirmation SMS for the activation of the packag *2026-03-17, version 3.2.6* Spoke to their customer service representatives on call and they didn’t accept their system’s failure, blamed me for activating the same package twice, refused to refund for one package, it’s disgusting, very frustrated to see how not just individuals even the companies are ripping people off of their money in Pakistan, pathetic customer service and the dodgy company policy by Jazz or ROX. ### 1/5 — Scam Alert *2026-01-22, version 3.2.1* Very bad experience with Rox/Jazz. I subscribed to the Insane Vibe package using my Easypaisa account, and the payment was successfully deducted. However, I did not receive any subscription or EasyLoad benefits. I contacted Rox support multiple times. First, they claimed that my payment was not successful. When I showed them the payment screenshot, they changed their statement and said there was a system issue affecting all of Pakistan and that it would be resolved soon. It has been a long time now, and I still haven’t received the subscription or any refund. My money is completely wasted. This feels like a scam, and I am extremely disappointed with Rox’s service and support. 💔 ### 1/5 — Network issue *2025-09-19, version 3.1* Packages are too expensive and network is zero 👎🏿👎🏿 ### 1/5 — Bad user interface for adding numbers. *2025-09-18, version 3.1* See ufone user interface for super5 and learn from it. Added numbers stay in it even after package expiry so you dont need to add them again n again every month. They just open option to change numbers in everyslot after month if you can to change it. I just subscribe package and all numbers got removed. When i tried to add a number mistakenly i have chosen wrong number which is added. Now i cannot rwmove. Kindly add typing option aswell beside choosing from contacts. Now i am adding other numbers but unfortunately they are not getting added. I called helpline for complaint. They gave me 5 days resolution time. Whats the use of getting expensive paclae if i am unable to add family members in it…. ### 1/5 — App Not Working *2025-06-26, version 2.3* From Last Week I’m trying to redeem my coupon but all not working 😡 ### 1/5 — Not working as of 20th may 2025 *2025-05-30, version 2.3* No longer of use. App isnt working ## Most praised reviews (10 highest-rated) ### 5/5 — maza *2026-06-03, version 3.2.6* you r bluddy boster ### 5/5 — Rox *2026-05-09, version 3.2.6* Scam alert ### 5/5 — Card payment failed *2026-04-21, version 3.2.6* Card payment processing was failing so i have to use cash method ### 5/5 — Good *2026-03-23, version 3.2.6* Best app ### 5/5 — ROX’s really remarkable feature! *2026-02-08, version 3.2.1* The best feature that makes ROX such a great service is its roll over minutes offer. I’m all for things not going to waste, and it’s such a fair deal to roll utilize minutes sms or data that we’ve paid for, adding on to the next months cache as long as we subscribe before the 30day period is over. I wish there was an annual or perpetual self subscribe feature! Something think about for the ROX deal makers! ### 5/5 — Mohsin *2026-01-23, version 3.2.1* Awesome ### 5/5 — Many bugs . Cant add members to package sharing *2025-10-13, version 3.1* Tried calling helpline but they also dont tell a fix. Looting people and not bothering about costumers ### 5/5 — One of best option *2025-09-24, version 3.1* One of best option ### 5/5 — Good Packages *2025-08-28, version 3.0* Improve internet serive as whole jazz ### 5/5 — R O X *2025-01-16, version 1.0.9* Good effort but still need some improvements, Which I hope will be done soon. Keep it up 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*