# Royal Bank ClearSpend — user reviews > 27 indexed App Store user reviews of Royal Bank ClearSpend by NatWest Group plc. - Source: https://appshunter.io/ios/app/royal-bank-clearspend/id1397509095/reviews - App overview in markdown: https://appshunter.io/ios/app/royal-bank-clearspend/id1397509095.md ## Newest reviews (11 of 27) ### 1/5 — Can’t login after update *2023-04-05* Since the 4.3.0 update today, I can’t login to the app. It goes through Face ID but forever hangs on getting any further. Quitting app doesn’t help, and I really don’t want to go through reinstalling it, especially if it doesn’t fix the issue. **Developer response:** We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update. ### 1/5 — Total Rubbish *2023-03-02* This app is a disgrace from such a big organisation by the time it’s up today you have already paid the bill. Slow a hell, crashes like a drunk blind driver completely useless. **Developer response:** We are sorry to hear you are having issues with the app. We would welcome an opportunity to chat through your feedback with you directly. Please email your contact details to corporateproductteam@rbs.co.uk and we will give you a call. ### 1/5 — The Updates have made a bad App even worse *2022-11-13* Terrible, if RBS want business this has to be better it’s appalling. To make matters worse you can’t even visit a branch as they no longer exist, 100 mile round trip in the car! **Developer response:** We are sorry to hear you are having issues with the app. We would welcome an opportunity to chat through your feedback with you directly. Please email your contact details to corporateproductteam@rbs.co.uk and we will give you a call. ### 1/5 — Useless - doesn’t work *2022-01-08* Can’t get past paperless option at the beginning. So complete waste of a download. **Developer response:** We are sorry to hear you are having problems. If you could contact us at corporateproductteam@rbs.co.uk we can get this investigated for you to see what is going on. ### 1/5 — Endless issues with login *2021-10-05* Login always kick me out. Facial recognition doesn’t work. If I get my password wrong 3 times I need to phone ClearSpend to unlock the app which takes around half a hour. Worst banking app out there. **Developer response:** Thank you for sharing your feedback. If you enter in your email and password and then tick the 'Remember email' option on the apps opening log in screen you wont need to enter in your email with each log in, just your password and OTP. The application will have a brand new look and feel in 2022 and we are also updating out log in journey you'll only need to enter a ClearSpend Passcode if you don't wish to use Touch or Face ID. ### 1/5 — Login issues *2021-09-14* Doesn’t recognise username/password on mobile app despite it working on desktop version. Doesn’t send password reset email or one-time-password to phone so can’t ever login. **Developer response:** Thank you for sharing your feedback. If you enter in your email and password and then tick the 'Remember email' option on the apps opening log in screen you wont need to enter in your email with each log in, just your password and OTP. The application will have a brand new look and feel in 2022 and we are also updating out log in journey you'll only need to enter a ClearSpend Passcode if you don't wish to use Touch or Face ID. ### 1/5 — Early promise but quick fail *2020-11-12, version 2.1.2* Was able to transition to ClearSpend after RBS corrected errors in the data they had been holding. After early success in accessing account last week, I got an email yesterday out of the blue saying ‘address changed’. Slightly alarmed, I was unable to log into ClearSpend app as it no longer recognised my login, although it did manage to send sms codes to my phone to verify my account, with no success. The RBS call centre did not let me past the automated loops so could not speak to an advisor. Today the app doesn’t let me login and says it is sending sms codes to my number, but that’s not working either now. Piss poor for an app that needs to be solid day in day out. Hopefully just teething troubles but the end user takes the hit. ### 1/5 — Worst app I have ever downloaded *2020-10-06* Doesn’t work, always says error, wish it was easy to use like the RBS banking app, I have got to phone every time I need a balance **Developer response:** We apologise for any problems you're experiencing. If you could contact us at corporateproductteam@rbs.co.uk we can get this investigated for you to see what is going on. ### 1/5 — Can’t login - hopeless *2020-08-20, version 2.1.1* Not much use having a banking app if it won’t let you login. Get it right RBS! ### 1/5 — Pathetic app *2019-06-06, version 1.1.0* Been trying to use this poor excuse for an app for a while and it’s garbage. Updates the balance ridiculously slow to update. I have facial recognition set up on my iPhone X and it keeps kicking me out and asking me to reinput my username and password. It’s also completely lacking functionality. I can’t see the detail behind the transaction for example, it just shows me the charge amount. A poor excuse for an app, will probably cancel my corporate account and move to a bank that’s living in the 21st Century ### 1/5 — No transaction function *2018-12-21, version 1.1.0* Literally just tells you your balance. How useless is that. Amateur functionality. ## Most critical reviews (10 lowest-rated) ### 1/5 — Notifications do not work *2024-07-11* When you purchase something. No notifications appear in the app. ### 1/5 — Absolutely useless app *2024-05-17* If you don’t have a mobile phone signal, forget it! The app sends a text message with an OTP (One Time Password) to enable you to log in, as a security measure, with no other alternative option. If you have a signal, great, if not, a complete and utter waste of time. Not fit for purpose! ### 1/5 — Terrible app *2023-11-09* Let’s RBS down badly and the customer service when you have to phone is even worse. Moving to another credit card provider ### 1/5 — Horrible app - make me move into another bank *2023-08-04* Poor notifications. Always on hold. Problems on 78% of the transactions and verification, which generate the problem of card blocked ### 1/5 — Awful App *2023-05-16* This app is terrible and why RBS could not just with their main online banking app as they do with their personal credit cards I have no idea. I would recommend not signing up for this service. I will be leaving **Developer response:** Thank you for sharing your feedback. Integrating business credit card accounts into our Royal Bank of Scotland Mobile Banking app is something that is now currently under development. ### 1/5 — Summary balance not updating *2023-05-02* After the last update the credit card balance is just not updating with the transactions filed, meaning the ‘balance available’ figure is completely inaccurate. This has caused multiple embarrassing card declines across the company. When a credit limit is then temporarily changed for an individual card the summary does update, but this is too little too late - we only get to this point after the card has been declined. This makes the app utterly useless for keeping track on individual expenditure and limits, which is the whole point of it. Please fix this ASAP. Edit update: I’ve just had to downgrade this now to a one star. The app is utterly useless until this is sorted. I cannot accurately keep an eye on tens of thousands of expenditure across the company, making use of credit cards now a significant risk on our risk register. Totally unacceptable that a bank app has this much risk to my business. **Developer response:** We are extremely sorry for the inconvenience. The problem has been resolved in out latest update. ### 1/5 — Doesn’t work *2023-04-09* After being forced to update, this doesn’t work. Just freezes immediately after logging in. Does the developer not test their work? This doesn’t happen with the likes of Starling. **Developer response:** We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update. ### 1/5 — Can’t login *2023-04-08* Same as others app loads but then stuck on spinning wheel **Developer response:** We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update. ### 1/5 — New update *2023-04-07* The new update stops the app from opening! Could do with this error fixing 😡 **Developer response:** We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update. ### 1/5 — App doesn’t work since the update. *2023-04-07, version 4.3.0* Just get a spinning wheel in the centre of the screen. ## Most praised reviews (6 highest-rated) ### 5/5 — All working well *2023-04-09* Was expecting problems with the app based on the comments but it works fine for me ### 5/5 — Good app *2019-09-16, version 2.0.0* I can see my transactions whenever I need to and signing into the website using the app and my phone to authorise is pretty handy instead of having to use the new log in code. It’s missing Statements though please add this soon. ### 3/5 — Re-Install *2023-04-06* Having had no luck logging in, I uninstalled and re-installed the App. It's working again. **Developer response:** We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update. ### 2/5 — Transaction notification delays *2023-09-14* Horrendous app. Doesn’t notify you of pending transactions until days after you’ve tried to make a transaction. I had seven notifications overnight from purchases I’d tried to make days before. Needs a rethink as the website is t much better. Both devices at home with excellent Wi-Fi. Used PayPal instead. **Developer response:** We are extremely sorry for the inconvenience. The problem has now been resolved. ### 2/5 — Touch ID *2021-11-03, version 2.3.1* Totally ignores it, needs a password every time. Surely this is below par for RBS?!?!?! ### 2/5 — Endless login battle *2019-09-15* App gives minimal balance info, but would be more useful if it would let me log in. Every third attempt it needs a new password or doesn’t recognise mine. Always seems to happen when I’m in a hurry. Please fix this! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*