# Royal Bank of Scotland — user reviews > 870 indexed App Store user reviews of Royal Bank of Scotland by NatWest Group plc, rated 4.80/5 from 1,328 ratings. - Source: https://appshunter.io/ios/app/royal-bank-of-scotland/id334852412/reviews - App overview in markdown: https://appshunter.io/ios/app/royal-bank-of-scotland/id334852412.md - Rating breakdown: 5★ 1,156 · 4★ 100 · 3★ 25 · 2★ 15 · 1★ 32 ## What do users think of Royal Bank of Scotland? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Smooth and fast - 🔒 Secure banking - 💡 Helpful features like 'Get Cash' - 👍 Straightforward navigation - 👍 Convenient mobile banking **Cons** - 🐛 Face ID/biometrics not working - 🐛 App crashes or freezes - 🐛 Cheque deposit feature not working - 🐛 Accounts not syncing properly - 🐛 Unreliable app performance - 🔒 Concerns about security and fraud **Commonly reported bugs** - App not working overseas or with certain devices - Repeated prompts to update app - Inability to access older transactions and statements - Issues with depositing cheques through the app **Most requested features** - Ability to see running balance on transactions - Option to customize app interface and colors - Improved notification system - Better support for joint accounts and multiple users - More transparency on payment limits and restrictions ## Newest reviews (12 of 870) ### 3/5 — Face ID problems *2026-09-03, version 7.69.0* The App generally is helpful but the use of biometrics including Face ID seems to fall away repeatedly. Have kept the app up to date and have moved onto a current model iPhone but problem is repeated. Face ID working on all other apps. ### 4/5 — Easy *2026-09-03, version 7.69.0* Life made easier controlling my day to day running of my account, with out long waiting frustrating listening to music and machines giving opinions that are not what you want or need before being transferred to a human being ### 3/5 — Cheque deposits in app *2026-08-30, version 7.69.0* I would love to award 5 stars but the cheque deposit facility in app lets it down. Cheques that deposit in app without any issue never fail with another Bank but regularly fail with the RBS app. ### 3/5 — Bad notification system *2026-08-29, version 7.69.0* In app, there’s a bell icon and a number of notifications. I have 51 now from statements available, and old approval requests. All the stuff ive seen already in push notifications outside the app. They only go away if you manually click through all the notifications you’ve already seen. A ain’t doing that, because I will have to do it all over again soon anyway. Add ‘read all’ button. Also make it go away if i clucked on the push version of the same notification. Otherwise good app. ### 5/5 — Excellent *2026-08-28, version 7.69.0* I am delighted with how easy it is to carry out transactions with digital banking, whether it it’s payments or transfer from one account to another. Thank you. ### 5/5 — RBS app *2026-08-28, version 7.69.0* Banking app is easy to use and informative ### 4/5 — Handy *2026-08-28, version 7.69.0* It’s good to be able to access via my phone. ### 5/5 — Janice *2026-08-27, version 7.69.0* Secure and easy payment to builders and businesses and your in control ### 3/5 — Cheque deposit *2026-08-27, version 7.69.0* While in general a helpful app, the ability to deposit cheques online rarely goes smoothly, usually message is something went wrong , I have been trying to deposit cheques now for 5 days will probably have to go into bank for this. ### 4/5 — Ok app *2026-08-26, version 7.69.0* Generally a good app. Just annoying when you have to look at an alert to tell you to go to the approval instead of just going to the approval. Don’t need both. ### 5/5 — Transfers Safe but Simple *2026-08-26, version 7.69.0* This inter-account transfer was done safely & quickly. ### 5/5 — Great app *2026-08-26, version 7.69.0* Easy to use app. Informative - lets you know of any updates, new schemes etc. Think a secure site. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hate the APP *2026-09-02, version 7.69.0* I want to use my PC to manage my account not my phone. I hate the App ### 1/5 — Lost its heart *2026-09-02, version 7.69.0* Customers no longer matter, everything is automated, online and when they mess up customers and the impact they have on them don’t matter. Choose a different bank ### 1/5 — Stop asking *2026-09-02, version 7.69.0* The app is good. I have given it 5stars the last 12 times it’s asked for a rating. But after every time it asks during me using the app, it gets very monotonous! ### 1/5 — Lack of explanation *2026-09-02, version 7.69.0* Lack of explanation on certain commands ### 1/5 — It saying there’s an error *2026-08-30, version 7.69.0* Any time I try to open it a page will come up saying there’s an error and gives me instructions on how to fix it but nothing is working. I’ve tried everything to try and get back in but it’s not working. ### 1/5 — Useless *2026-08-30, version 7.69.0* Never use again ### 1/5 — Not fit for purpose *2026-08-28, version 7.69.0* Can’t international bank transfer with company names with multiple digits ### 1/5 — logging in *2026-08-26, version 7.69.0* the logging in is so stupid, i go to check my details and i have to restart from the beginning ### 1/5 — Something changed on cc *2026-08-26, version 7.69.0* I pay my cc on 20th every month which is almost a whole month before due date but in last couple months I now get grumpy messages from bank saying I am missing my payment which is technically not true. ### 1/5 — Harassment *2026-08-25, version 7.69.0* I must have declined the notification to review this app about 10 times. You literally have all my money what more do you want. ## Most praised reviews (10 highest-rated) ### 5/5 — Good job *2026-09-03, version 7.69.0* I have been a customer for longer than I can remember. When I opened my account RBS was called Wllliam and Glyns. I have had no problems and some good help and advice over the years which is why I have remained a customer and not switched. It would be nice if the bank rewarded loyalty to customers like myself as they are happy to give rewards to new customers. Overall, however. Good job 👍 ### 5/5 — Rating *2026-09-02, version 7.69.0* Great service ### 5/5 — Easy to use *2026-09-02, version 7.69.0* The app is available 24 /7 and very simple to use, banking is easy to use and brilliant for doing things quickly. 😎 ### 5/5 — Yes to RBS *2026-09-01, version 7.69.0* The new app has never made banking easier. Great service. ### 5/5 — Zoltan *2026-08-31, version 7.69.0* 👌 ### 5/5 — Great App *2026-08-31, version 7.69.0* RBS app is so easy to manage, everything is so easy to access and it’s lay out is perfect ### 5/5 — RBS App Review *2026-08-31, version 7.69.0* Excellent, it works well! Clear and organised. ### 5/5 — Great App *2026-08-28, version 7.69.0* I think the RBS app is great and it’s so easy to access all my accounts and carry out any transaction 24/7. Like having a bank on my phone - but quicker! ### 5/5 — Love this new update❤️ *2026-08-28, version 7.69.0* I love this new update, it makes my online banking experience so much easier and quicker, which in turn makes life easier,absolutely fab, I love it, I would like to see a messaging facility on here to, but apart from that it's amazing, easy to use, customer friendly, well done ladies n gents 👍🏻 A well deserved pat on the back to all involved 👍 ### 5/5 — Simple and easy to use *2026-08-28, version 7.69.0* Apart from occasionally having problems with authorising online transactions, and paying in cheques, the app is so quick and easy, and I would rather the security of RBS and have the odd failure. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*