# Royal Brothers - Bike Rentals — user reviews > 122 indexed App Store user reviews of Royal Brothers by RoyalBrothers, rated 4.80/5 from 34 ratings. - Source: https://appshunter.io/ios/app/royal-brothers-bike-rentals/id1405554590/reviews - App overview in markdown: https://appshunter.io/ios/app/royal-brothers-bike-rentals/id1405554590.md - Rating breakdown: 5★ 31 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 1 ## Newest reviews (14 of 122) ### 4/5 — Experience is better than expectations *2026-06-20* My experience is good with royal brothers. I did not expected this. Really really good service By royal brothers and their staffs from customer support to store person. But I strongly disappointed with helmet. It was a bad experience. There is only one size helmet and that does not fit everyone. It's really low quality helmet and I was unable to ride bike properly because of helmet. I suggest to replace these cheap and over size helmets. I booked a gxr bike but unable to ride it properly because of this cheap and over size helmets. Cheap also accepted if it fits. I was booked the bike at Bhubaneswar. Everything else is perfect. This helmet thing is damaging the image of the brand. ### 5/5 — Customer call service *2025-10-20, version 3.1.1* One mister Santhosh is very helpful for me ❤️he deserve more love ### 5/5 — Good Service *2025-10-18* Sanjay helped me to get extension ### 5/5 — Great Service *2025-10-12* Nawaz customer support is very help full and polite ### 5/5 — Thanks *2025-09-08, version 3.1.0* We r very thankful to Mrs Sweta for guiding us in this process .. ### 5/5 — Nice service *2025-09-01* Sanjay provided nice service when helping to extend the service for me. ### 5/5 — Excellent assistance *2025-08-23* I had an excellent experience renting a vehicle through Royal Brothers, thanks to Sanjay’s outstanding assistance. He was extremely professional, prompt in his responses, and ensured the entire process was smooth and hassle-free. From helping me choose the right vehicle to patiently answering all my queries and guiding me through the documentation, Sanjay went above and beyond to make sure everything was perfect. His friendly approach and attention to detail truly stood out. I would highly recommend reaching out to him if you’re looking to rent from Royal Brothers – you can expect reliable service and a great experience. **Developer response:** We’re thrilled to know you had such a wonderful experience with us. Sanjay will be happy to hear your appreciation. Thank you for recommending us and we hope to assist you with many more hassle-free rides in the future. ### 4/5 — DL verified manually *2025-08-14, version 3.1.0* First i uploaded documents through DigiLocker but it didn’t verified as it was not mentioned as Motor cycle with gear but only mentioned as car. Dude entire Karnataka, Tamil Nadu, Andhra traffic police accepted my license except you. I think you need to work on verifying the documents by verifying the DL license with RTO department. Anyways Sthithiprajna helped me to get verify the documents manually. Appreciate her support. I would give her 5/5. ### 5/5 — Extension *2025-08-11* Sanjay is really helpful with my extension ….. very useful app ### 5/5 — Greatest Customer Support Ever *2025-08-11, version 3.1.0* Super helpful customer support assistance by the Representative Mr. Charles is must appreciative and thank you so much for the needful. ### 5/5 — misda *2025-07-26, version 3.1.0* good ### 5/5 — Good *2025-07-17* Helpful communication with Prajwal .. ### 5/5 — Super helpful customer service *2025-07-07* Samuel helped me with a tricky issue of updating my phone number and getting unblocked within minutes. He waited patiently while I was updating the app, uploading documents, excellent customer service ### 5/5 — Good *2025-07-04, version 3.0.50* Good guidance, samuel sir !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste *2026-06-02, version 3.1.14* Waste of time they will not let you ride the vehicle if you dont submit your original license ### 1/5 — Faulty Bike and Endless Delay for a Simple rental Refund *2026-03-13* Very disappointing experience. The bike KTM 390 delivered to me was not rideable condition, forcing me to safely park it at their PNR Square location within a few hours based on support inputs over phone and WhatsApp. I had also filled 8 litres of fuel, which remained unused due to the bike’s condition and was later confirmed by their garage manager and technician. While support committed for booking & fuel refund, but getting the reimbursement turned into a frustrating process with multiple follow-ups over 6+ days, repeated sharing of proofs, and no clear timeline from support. The on-ground garage staff were helpful, but the overall support and refund handling process was extremely slow and poorly managed. Not the experience you expect when renting from a premium bike platform. **Developer response:** We’re really sorry to hear about your experience. Although we couldn’t find your details, we’d love the chance to fix this! Please share your info with us on WhatsApp at +91 9036985153 so we can assist you right away. ### 1/5 — Pathetic service *2026-01-25, version 3.1.7* Don’t Book with Royal Brothers they don’t have proper service.. they just ask us to stay online and write a review.. that is best thing they can do I reached my pickup location and then the pick up person says bike is damaged cancel your ride and I have been calling customer case since 12:30 pm my phone is kept in waiting … never believe such fake service providers who don’t care for customers.. earlier yesterday’sride they gave a damaged bike it broke down half trip I got it repaired at local mechanic when asked customer care they say kindly take to local mechanic Pathetic service ### 1/5 — Providing bike with failed brake *2025-12-16, version 3.1.5* I booked a bike from marathalli ORR. They provided pathetic bike with failed rear brake which almost led to an accident. Worst part is their online representative does not believe customers at all when 2 of 3 store representative lied about bike being ok and declaring it as comfortability issue. When 3rd executive finally accepted of the fact that rear brakes do not work at all then their resolution for it was providing refund excluding fuel that was put in or downgrade to a lower cc bike at an extra price. Pathetic bikes, pathetic service, pathetic online n in-store support representative. My issue was never resolved even after waiting for 4 hours in store incase if someone from their team replies to this review ### 1/5 — Terrible Service. Rudeness at Its Peak *2025-11-17, version 3.1.4* My recent rental of a KTM Duke 200 from Royal Brothers was nothing short of infuriating. The staff’s behaviour was shockingly disrespectful, and the level of rudeness I encountered —especially Sumit and another person with Sumit in the morning hours— was completely unacceptable for any customer-facing business. I returned the bike with around 2 litres of fuel, yet their attitude was dismissive, arrogant, and outright hostile. This outlet operates with zero professionalism and even less regard for customers. Based on my experience, I strongly advise others to avoid renting from this place altogether. There are plenty of rental services that actually understand basic courtesy — unfortunately, this is not one of them. ### 1/5 — Avoid them - Pathetic customer service and no concern for customer discomfort *2025-11-08, version 3.1.4* Booked and picked up a Royal Enfield Classic yesterday from Yeshwantpur, Bangalore. Got it fuelled up and on the way back home, the bike stalled and would not start. Called customer service multiple times but all they do is either disconnect the call or tell that they will forward to road side assistance but there also no one answers your call. On WhatsApp chat also they do not respond. At the time of writing this review, it has been over 12 hours and still no technician has come to check the bike. Even after explaining multiple times that I’m stranded on the road, they do not bother. Imagine if this happens near a remote area, the customer is totally at their own risk. They charge the money upfront but don’t show even basic concern for customer problems. I realise now that it was a big mistake booking a vehicle with Royal Brothers and advise everyone else also to avoid them. ### 1/5 — Worst App and worst people *2025-06-24* We rented a bike for two days and were supposed to return it on the scheduled date. However, we wanted to extend the rental using the app, but due to a bug in the application, we were unable to do so. Despite several attempts, customer care was also unreachable. Left with no other option, we continued the ride, as the app and customer support were both non-functional. The next day, when customer care finally responded, we explained the situation. However, they claimed the ride was extended without app authorization and imposed a penalty of ₹2000 along with an extra day’s charge. We informed them that the app was still not working, but they asked us to visit the drop-off location, pay the amount, and end the trip. Unfortunately, they showed no concern for the app issue or our situation. To make matters worse, the staff at the drop location behaved very rudely and unprofessionally. One person even made discriminatory remarks, saying, “If you have money, you can enjoy,” and refused to communicate respectfully. It felt like we were being harassed and judged. Additionally, the GST number displayed at the shop appeared to be fake, and the entire app experience seemed to be manipulated for the benefit of the local operators. Overall, it was a highly unpleasant and untrustworthy experience. Definitely not recommended. **Developer response:** We sincerely apologize for the inconvenience caused. Unfortunately, we couldn’t find your details, but we’d love to fix this ASAP! Kindly share your info via support@royalbrothers.com. We’re here to make things right! ### 1/5 — Rude And Worst Behaviour From Employees Mysuru Near Vani Vilas Road *2025-04-26, version 3.0.50* Worst service of bike rental in Mysuru location near Vani Villas road Rude Behaviour From The Employees I would like To Rate Zero Rating Not For The App But For The Employees Present In Vani Vila’s Road Mysuru Branch Gazali Baig ### 1/5 — They don’t service their vehicles properly at all. Highly unsafe *2025-03-27* I had booked an apache rtr 160 which when i took wasn’t starting. On asking the officials, they started it for me by pushing it and starting and mentioned issue would be resolved when fuel is added. I filled fuel-and got it home. Next morning the vehicle isnt starting. There is no kicker either. Had to call on road support who took 2 hours to come. Battery had gone bad as well as some internal components. I had to help the guy tow the vehicle back to the garage in indiranagar. Another booking, I had booked an activa 6g and the vehicle given had the fuel tank valve jammed. After driving all the way the petrol pump had to drive back and got it replaced , but this time with one without speedometer or fuel gauge working. None of their vehicles are serviced on time and so if you are taking a commuter or a common ‘not high end’ vehicle you’re gonna face issues. What if this had happened to me in the middle of the highway. Even high end vehicles arent serviced - just that those vehicles have better parts so they last longer without trouble. Very unsafe. **Developer response:** We sincerely apologize for the inconvenience caused. Unfortunately, we couldn’t find your details, but we’d love to fix this ASAP! Kindly share your info via support@royalbrothers.com. We’re here to make things right! ### 1/5 — Tharnels *2025-03-19, version 3.0.50* Tharnels book asistent ## Most praised reviews (10 highest-rated) ### 5/5 — Sthitprajna solved my major problem.. *2026-07-18* I booked a rental 2wheeler in Ahmedabad..The booking was done by me for my husband,so I uploaded his documents in that bt at the time of pick up,he denied to give as booking name my mine and documents was of my husband..And we have to go for some emergency,I called customer care many times no one answered,Then I tried watsap customer care,Sthitiprajna was the one who helped me to solve my problems in just seconds..I m so thankful that they has solve my problem….Thank you so so much always grateful to you..💯 ### 5/5 — Reliable and affordable bike rental across India *2026-05-03* I’ve been using Royal Brothers since at least 5 years and it’s been very good experience for travelers. Yes I’ve had one or two hiccups here and there due to some local issues but they get resolved, as the rules are there predefined. It is extremely cheap if you go for long term weekly/monthly rentals, no one has been able to beat the prices and I’m saying it after using it for 4 to 5 times before. Going with RB has helped avoiding hassles dealing with local guys too and once you know the process renting becomes very easy. ### 5/5 — Great Support and Effortless Bike Rental Experience *2026-04-24* Had a really smooth and hassle-free experience with the Royal Brothers bike rentals app. The interface is clean, easy to navigate, and the entire booking process is straightforward—even for first-time users. The bike options are well-maintained, and the pricing is transparent with no hidden surprises. A special mention to Sthitiprajna for guiding me through the process. The support was prompt, clear, and genuinely helpful, which made the overall experience even better. From selection to pickup, everything was handled professionally. Highly recommend Royal Brothers if you’re looking for a reliable and convenient bike rental service. **Developer response:** We're thrilled to know that our app, booking process, and service met your expectations. A special thanks for recognizing Sthitiprajna—we'll make sure your appreciation reaches them. We can't wait to be a part of your next ride! ### 5/5 — Bike rental *2026-04-21, version 3.1.12* Mandu good review with verification ### 5/5 — Review *2026-04-17, version 3.1.12* Jothika service is good Good in communication ### 5/5 — Good customer support *2026-03-13, version 3.1.11* Customer support staffs are really helpful and the service is good, especially Jyotika was prompt and responsive. ### 5/5 — Customer service *2026-03-04* Jyothika was very helpful in my documentation verification for my rental, thank you so much. Would recommend this rentals ### 5/5 — Review *2026-01-30, version 3.1.7* I had a good experience with Sanjay’s support. He resolved my queries regarding bike rentals and helped me with my bookings ### 5/5 — Service Assistance with booking was slependid *2026-01-17* When we made a mistake match booking by creating a profile with one name and uploading the documents with different they were able to assist me through the phone on how I can get the issues fixed by creating a new account on my name and getting it verified such that the booking would be successful and I can get the bikes without any issues even the document uploading and verification were super simple and were clear on what documents required and what data will be gathered from Digi locker and the time period it will have our information **Developer response:** Appreciate your detailed feedback! We’re pleased that our support team was able to assist you promptly and make the account creation and verification process hassle-free. Your satisfaction means a lot to us. ### 5/5 — Great support *2025-11-20* Navaz was able to edit my booking and make process smooth --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*